Numa Lisbon Rato vs Similar Hotels

Rooms were generally well-regarded for comfort and amenities.

Several negative remarks: old or broken furniture (broken cupboard door), dated kitchen, poor lighting, noisy parquet and hard mattresses; a few guests did note modern/up-to-date apartments.

Some rooms were reported as small and poorly maintained, yet comfort was generally acceptable.

Spacious rooms reported; some noted outdated decor.

Several guests mentioned issues with daily cleaning and maintenance.

Mixed feedback: many guests reported the apartments as clean, but several noted worn/dirty coverings, old kitchen fixtures and specific cleanliness issues (e.g., room 105) that lowered impressions.

Multiple reviews mentioned issues with cleanliness, including dirty bathrooms and poor maintenance.

Generally clean, but some reports of unmaintained facilities.

Guests appreciated the great location and accessibility to nearby amenities.

Consistently praised as an excellent/very good location by many guests; a minority noted it can be a long walk (~1 hour) to the city centre.

Consistently praised for its great location near metro and central attractions.

Convenient location near metro, restaurants, and supermarkets.

Overall sentiment is positive, but there were some lapses in attentiveness.

Generally positive: staff described as pleasant and responsive (quick email replies) with daily cleaning service; some friction due to a slow/buggy online check-in process and ID upload requirements.

Positive remarks about cordial staff ready to assist.

Friendly staff and good customer service reported.

The breakfast buffet received good recommendations from the guests.

Positive: breakfast described several times as very good / delicious and a buffet option was appreciated.

Not explicitly mentioned, but the presence of tea and snacks adds value.

Breakfast quality good, but some items not replenished promptly.

Amenities were positively noted, although some convenience features were missing.

Well equipped: guests mention washer, dishwasher, microwave and sufficient cooking utensils; parking available (paid) and luggage lockers exist but may incur extra fees.

The availability of refreshments like cookies and tea was noted positively.

Basic amenities available, but some improvements needed.

Guests felt they received good value for their stay.

Mixed perception: good value for location and cleanliness for some visitors, but extra charges (parking, lockers), dated furnishings and occasional quality issues reduce perceived value for others.

Mixed reviews on value, with some feeling apartments did not meet their expectations based on the pricing.

Overall good value, though some found certain aspects overpriced.