Forte Seasons Mossaz Premium Suites Petaling Jaya by BYON

Nice facilities gym and pool were excellent

had some roaches in my room and had a less than pleasant experience with the parking attendant but overall the staff tried to make it a good experience but I don’t they have the tools to make it a above average experience

The cleanliness and simplicity

The cold floor

Management is poor

Management 🤡

Pretty straightforward check in process, counter does accept cash for deposit, in case anyone wonders. Room was comfy, clean, and spacious. Leave earlier for check out as elevators get filled very fast.

Nothing, really. Everything was good.

Check-in was quite fast and straightforward. There was plenty of parking available, although it costs RM6 per entry. The building is also next to a reasonably okay mall, which was convenient for food and shopping, even though the mall layout itself is a little confusing. The location is manageable once you know the area, but the first drive there can be a bit challenging, especially with quite a few empty-looking buildings around.

The biggest issue was definitely the cockroaches. We booked the Premium 2-Bedroom for 4 nights and found around 5–6 cockroaches on the first day alone. Staff came and gave us some cockroach bait, but that was basically the solution offered. We asked to change rooms and were told everything was full, with a promise that we could move the next day. The next day came, more cockroaches appeared, but still no room change. The same promise was made again, and nothing happened until we checked out. We ended up seeing around 3–4 cockroaches almost every day throughout the stay. The lifts were another frustrating part of the experience. During peak hours they were often full and took ages to arrive. Ventilation inside the lifts was also very poor and sometimes felt like it wasn't working at all. Staff shared the same lifts, which is fine, but unfortunately some staff were quite rude and didn't seem to give much consideration to guests. The Premium 2-Bedroom itself was quite small and honestly felt very basic. If this was the Premium room, I was left wondering what the standard room would be like 😅. One of the toilet doors was very difficult to lock, and staff already seemed to know about the problem but it was never fixed. The soap and shampoo provided were also very basic, and we couldn't get the towels changed during our 4-night stay. Overall, there were a few positives, but unfortunately the cleanliness issue, repeated cockroach problem, poor lift management and lack of action from staff really affected our stay. For something advertised as a Premium room, we expected much better.

Location and room

The room floor was wet when we got into the room.

classy & clean

lift operation - mostly all full at all times

clean, wifi,

not having best view outside

Great stay

Lifts

Stuff and we was waiting for H.K to clean room

Room smell smelly n sofa is quite dirty

cantik mewahh harga berbaloii chekin chekout mudah depo rm 200 paking senang paling seronokk dekat dengan mall jalan kaki jee mall sebelah mudah cari makanan dan barang terbaikk

takk suka lift lambat mby sbb ramaii orangg 😂😂

Comfort, clean

The waitting at elevator

Value for money.

Location. In and out was not easy. They don’t do cleaning unless it’s 5 nights or more. Parking is charged.

Clean and have full bottle of shower gel and shampoo to use

Waiting for lifts can be quite frustrating as it's a 39 floors building complex.

good

Is very convenient

No

Nothing much to like

Long waiting hours for the lift. Front desk staff not helpful and friendly

Bilik yang kemas dan bersih.Mudah untuk sampai ke hotel.Kemudahan pasaraya bahagian bawah hotel disediakan

Tiada penyangkut baju di dalam toilet.Agak sukar untuk meletakkan baju yang hendak ditukar.Air cond dibilik Q-11-07 tidak berapa sejuk.Yang lain semua ok

The location of the hotel is excellent, very convenient to get around.

Cleanliness needs improvement. There was dust on the shelves and surfaces in the room, and under the bed we found dust and leftover trash from a previous guest. The bed frame was also damaged. The corridor outside the room was also dirty.

good service

Lift.. Wait soo long

I am disappointed with my recent stay at this property, there were several issues that significantly affected the overall experience. Firstly, the parking charges are unreasonable for hotel guests. Guests are charged every time they enter and exit the parking area, and will charge rm6/night which is highly inconvenient and does not feel guest-friendly. Secondly, the front desk staff which is 2 guys with poor attitude during my check-in on 29 May 2026 at approximately 3.00 PM displayed poor customer service. The staff member appeared arrogant, unhelpful, and uninterested in assisting guests. Instructions were given reluctantly, and the overall attitude was unprofessional and unwelcoming. Another major issue was the lift service. Despite having multiple lifts available, the waiting time was excessively long throughout the stay. This reflects poor management and operational efficiency. The hotel also lacks many basic amenities that are commonly provided by hotels. For a room accommodating two people, only two pillows were provided, whereas most hotels typically provide four. Additional pillows and many other basic requests came with extra charges. It felt like almost everything required an additional payment. Housekeeping was also unusual. Guests are expected to leave rubbish outside the room and wait for cleaners to collect it. This is not the standard level of service expected from a property promoting itself as a premium hotel or serviced suite. Furthermore, customer support is only available through WhatsApp instead of direct phone assistance. This makes it difficult and time-consuming to receive immediate help when needed. The property claims to be a premium serviced suite and hotel, but the actual experience felt more like a basic homestay with limited services. Overall, the stay was not worth the amount paid, and the service standards fell far below expectations. This has been one of the most disappointing hotel experiences I have had.

Selesa dan cantik, kemudahan pun banyak siap dekat dengan haxtar mall jalan kaki je. Suka bau air freshner kat lobby tu.

Lif banyak tapi lambat, mungkin sebab crowd ramai stay situ. Kesian untuk org tua n budak kecik yang kena berdiri lama tunggu lif 10-15 minit. Kadang naik tangga je nak cepat setakat nak gi swimming pool tu beza 2 tingkat dgn level kitorg 38. Better korg check out awal kalau tak nak sesak n tgu lama lif.

lift problem

Convenient access to hextar mall

No comments

Good

Good

Good

Very good value for money. Very clean

Elevators were slow and hot. Floor aisle could be brighter to give better sense of security

也不是到满意就还可以咯

房间很多蟑螂 和客服讲 结果本来讲房间满了1没得换 下一秒问他那我们睡哪里 又有的换 还不要紧 差价那边问他 他讲还是你们要换回本来的房间 可是都住进去了 又换 真的无语

It’s very clean and comfortable.

The location is a bit confusing. We got confused on our way there.

价格便宜，清洁度高，风景优美，各方面都满意

入口比较难找

Good location with easy access to nearby shops and attractions.

The room floor was constantly wet and uncomfortable to walk on. The lifts were always crowded and took a long time to use.

Environment , comfortable

Nothing all I like

Very clean, very privacy’s

I had a wonderful stay at Chamber Relax Suite. The room was very clean, comfortable, and well organized. The environment was peaceful and relaxing, perfect for both short and long stays. The staff were friendly, helpful, and responded quickly whenever needed. The location was also convenient with easy access to nearby shops and restaurants.

Veryy good

Great accommodation in KL.

Nothing.

Good

All

Service need to improve... Complain for aircond not working (All) ... Msg no reply.. Call no answer

房间干净

员工态度不好 没笑容 厌世脸

The tent bed is very nice. The kid loves it. Got Netflix and Youtube.

- remote control batteries are about to die. Need to change it. - the room a bit dusty. -toilet cover pulled out.

Accessible clean

None

Tempatnya menarik .. Lokasi tempat ini sangat strategik dan mudah untuk saya datang masa hari cuti . Pekerja di sini sangat ramah dan mesra pelanggan.Layanan pekerja sangat baik dan peramah.Staff semua friendly dan mudah didekati.Pekerja memberikan layanan yang mesra dan membantu.Servis daripada pekerja sangat memuaskan, mereka ramah dan sopan. Kebersihan bilik cemerlang

Lokasi sangat mengelirukan dan kemudahan parkir tidak berdekatan. Saya terpaksa mengambil masa hampir 3 jam untuk mencari kereta. Ini bukan kerana saya tidak ingat, tetapi disebabkan susun atur lokasi yang tidak jelas.

Sorry the service to bad.. reception staff not responding for customer..room service bad ..request to changed bed linen ..noted with blood stain and dirty..no want came

Reception staff Poor room service

The lift is sooo late. Need to wait soo long. They mention the visitors should stay silent after 10pm but I had worst stay where ard 3.45am a neighbour opposite my room keep pressing his room door bell like no bodys business and and calling the person inside to open the door.

The lift

Nice room

Toilet sticky and smelly

Good place to stay near to mall

Parking little complicated

Nice and cozy. Cheap by market price.

Access and parking facilities assistance.

Space

No cooking