Townhouse HSR Layout Formerly Seven Olives vs Similar Hotels

Several guests reported issues with room cleanliness and maintenance.

Recurring complaints about very small rooms and bathrooms (described as 'capsules' by some) and occasional uncomfortable beds; a few guests found rooms comfortable. Overall slightly below target due to size concerns.

Spacious rooms noted, but issues with bedding mentioned.

Issues with room cleanliness and noise reported, impacting overall perception.

Numerous reviews mentioned dirty rooms and beds, leading to a low rating.

Mixed reports: several guests reported unclean rooms/bathrooms at check-in and poor bathroom cleanliness, while other reviews praise very clean rooms and specific housekeeping staff. Overall slightly below target due to repeated cleanliness complaints.

Reported instances of poor cleanliness and missing toiletries.

Multiple reviews mention bad smells and dirty rooms, indicating poor cleanliness.

No location-specific issues were mentioned, standardized quality for this hotel tier.

Frequently called out as a positive (good location, near office, convenient), with multiple reviewers listing Location as a pro.

Good location noted in multiple reviews.

Consistently praised for its convenient and pleasant location.

Mixed feedback; some guests found staff helpful, but there were significant complaints about service.

Generally strong service with multiple mentions of helpful housekeeping and named staff (Vijay, Surya Kant, Kim, Lari, Andrew) providing prompt, polite assistance; some negative notes about front-desk professionalism and a few rude reception experiences, but overall service sentiment is positive.

Staff was courteous and helpful, but instances of rudeness noted.

Service was rated as decent with good location mentions but some issues reported.

Complaints about breakfast not being served despite being included in the booking.

Breakfast received mixed feedback—some liked the spread but others found it bland, without salt, lacking variety and relatively costly; food pricing seen as high by multiple reviewers.

Breakfast options were basic and limited.

Breakfast issues noted, impacting overall experience with food services.

Basic amenities were lacking, as guests noted missing essentials like water bottles and towels.

Issues reported with lifts (only one working), TV not functioning at times, older hairdryer and missing items (towel, soap, napkin), and some cleanliness of corridors/elevators; basic amenities present but with operational problems.

Basic amenities mentioned; insufficient toiletries and breakfast.

Basic amenities are provided, though some guests expected more.

Some guests felt it was overpriced for the service and quality.

Several guests explicitly called out poor value for money and said the hotel felt overpriced for what was provided; others found the stay acceptable. Overall sentiment leans negative on value.

Standard quality for this hotel tier.

Considered good value, especially relative to location and service.