LH Twizel Fountain Retreat

The host provided us with a very nice warm welcome for our honeymoon stay. There were homemade cookies, snacks, drinks, and a beautiful card left for us on the arrival. The property is located in such a beautiful location. Can't wait to go back again.

We experienced several issues during our stay that left us feeling uncomfortable and disappointed. First, we were unexpectedly asked to pay an additional charge in cash, without any proper invoice or receipt—only a handwritten note with no business details. Our original reservation was for 3 adults and 1 child, however, additional family members joined later. We intended to inform the host after settling in, but before we had the chance to respond to their message sent at 16:43, two individuals claiming to manage the property showed up unannounced at our accommodation around 17:00. They demanded an additional $210 in cash. At the time, we only had $200, which we handed over under pressure. No official identification was shown, no payment standard was explained, and we were left feeling unsafe and extremely uncomfortable. Their sudden visit and the demand for cash payment without transparency or verification was completely unprofessional. We felt compelled to comply in order to avoid further conflict and disruption to our holiday. Additionally, they mentioned that their cameras could record audio, which further heightened our concerns about privacy and safety. After we checked out, we were contacted regarding damage to a refrigerator liter and asked to pay for repairs. We were shown photos, but based on their photos, the damage was not brand new. As we only stayed one night and had no knowledge of any damage, we refused to take responsibility. We were told it was still our fault for not reporting it, but it is unreasonable to expect guests to inspect every appliance upon arrival, especially for us only stay one night. Suggesting that the damage was due to the number of guests staying is both unfair and discriminatory. We found their behavior toward us as guests to be disrespectful and biased, which is unacceptable. For future guests, we strongly recommend checking and documenting the condition of all facilities upon arrival.

A beautiful house in a beautiful location. Well appointed, comfortable and a pleasure to stay in. Our only complaint was that we couldn't stay longer...

Nothing

Fabulous clean home with ampful space Beautiful location with all facilities maintained

This was an amazing property!

A beautiful backyard perfect for star glazing at night. It was so peaceful and quiet and we all had a great rest. The host was super nice and helpful!

Nothing!

I recently had the pleasure of staying at this incredible property, and it truly exceeded all of our expectations! From the moment we arrived, we were blown away by the fantastic location. It's ideally situated, offering easy access to everything we wanted to explore, while still providing a peaceful, relaxing atmosphere. The room setup was just perfect. Spacious, stylishly decorated, and thoughtfully arranged, it felt like a home away from home. Every detail was carefully considered, from the comfortable furniture to the cozy bedding, ensuring we felt completely at ease throughout our stay. The kitchen was fully equipped with everything we needed to prepare meals, which made it feel even more like a true home. It had all the modern appliances and tools to cook, making it convenient and enjoyable for us to use. A special mention goes to our amazing host, Teresa. She went above and beyond to make sure we had a comfortable and memorable stay. Her warmth, attention to detail, and thoughtful recommendations made all the difference. It was clear that she truly cares about her guests and wants them to have the best experience possible.

Nothing

Beautiful house in a stunning setting with Mountain views. Everything you can think of was provided for a comfortable stay. Spotlessly clean

Beautiful newly furnished fabulous property. The host came to check us in and showed us around. She was very sweet.

The host was very helpful to accommodate our luggage storage request.

Quiet and clean. Lovely staff. Excellent value.

N/a

Beautiful setting at sunset, great fitout, peaceful

Great spot!

Good size backyard for activities and star glazing

Quiet, comfortable/cosy, good location, very clean and a great host.

Nothing comes to mind.

The location is stunning, great views and in a quiet sub division a short drive from the town centre. Property is very tidy great for a weekend getaway. We will be back