the Gramercy Residences NEW RELEASE

The only thing that was ok was how friendly and nice the conceirge people were.

There's absolutely nothing we like. Upon arrival, the guard didn't let my daughter in because she was carrying our pet cat. They needed endorsement from the owner of the unit that she's allowing pets and she didn't seem to have endorsed this to anyone. my MJ, the assistant, was there to welcome us. After checking in, I got an access card to allow us to use the elevators. But I'm not allowed to lend it to any of my family members with me or else I'll be charged a penalty of P3k. It's such a Hassle! All the guards there are very unfriendly. They don't smile or greet you and treat the guests like criminals. The room itself is not at all at par with Gramercy standards. Roaches everywhere, toilet is leaking, shower area rusted and so dirty, The pool only allows a max of 2 to swim at a time. So ridiculous! There's supposed to be free and paid parking in and out of the building, but they're all full. When I asked MJ to help us w the parking, it took her hours and only to tell me it'll be 2k for our 2 day stay ? I argued w her bout this and immediately she was able to find me a free slot. We initially booked for a 2 day stay but after having to kill 30 roaches for just one night, we decided to transfer to a hotel instead. There seems to be a lack of communication between the owner and the concierge all the time. The assistant MJ is nice and would respond right away but the owners...? Nothing. Never replied to Text, call, or messages. Wouldn't recommend this to anyone at all

not the picture we saw on booking.com strong smell of insectercide

Location is fine.

The host is fraud and unresponsive. Photos do not match the property. Roach infested. Host company NEVER responds. I filed for refund with Booking.com but they say they cannot issued refund because host company doesn't respond. What???

Landlord was very difficult to deal with

Unfortunately, it was a bad experience. Photos of another unit show damaged flooring, lots of cockroaches, no hot water, noisy air conditioning, and I tried both Booking.com and the number they provided for assistance to communicate, but no response.

L’emplacement et la piscine

On a été rétrogradé dans un studio avec vu sur les immeubles et prévenu uniquement le matin alors que nous avions choisi depuis plus de 6 mois un appartement avec la vue pour le réveillon , aucune solution n’a été trouvé

Pas la vue demandé lors de la réservation suite à une rétrogradation de dernière minute

The condo staff has finally stopped being condescencing towards people leasing privately-owned units. The check-in procedure is quite easy too. Wifi is fast, although barely any signal in the bedroom. Good view from the balcony.

I've rented four different rooms and every single one of them has had water damage in and around the bathroom. Photos are fake i.e. units can be of different shapes and with different furniture. It's a shame because I am renting these places also for being able to work on my laptop on a decent table and chair.

Nice location

You can’t swim together with your family only 2 at a time…how can you enjoy if you can’t be together when you want to swim😩

The Building itself was still great! The unit I got this time was disappointing (5107) 1. Fridge was not working well. 2. Aircon had no enough cooling effect

The unit I got this time was disappointing (5107) 1. Fridge was not working well. 2. Aircon had no enough cooling effect

The location

Unit was over running with cockroaches. And badly maintained.

This place was great, we had a very nice room. The price is a bit high but I would come back.

Checking in required so many steps. Parking was also also very difficult. The staff at the condo were extremely rude and u helpful. You have to retrieve an access card that tool a long time and so many steps. You cannot park without that access card. So I had to move the car twice. I brought my kids and I was also the driver. Imaging how difficult it was for me to drag my kids all over from parking on at the nearest mall then getting that card and transferring the car again all while dragging 2 kids with me and carrying so much stuff because the guards and staff were so unhelpful! My kids were so hungry, they were eating at the lobby and even that was prohibited. This should not be on booking.com.

Swimming pool and location

Outdated unit, refrigerator has a broken freezer contol panel! Cockroach inside the cabinets! Kitchen sink was leaking! One of the stairway woods panel came off !!!

The apartment was exactly like the pictures. Clean tidy comfortable 👌

Location was great everything close & handy. The service was clear & easy to understand

Easy access to the mall, restaurants and entertainment. The room itself is neat, cozy and the staff was very accommodating and helpful.

The scent of the towel could be improved.

Location was amazing and the building is fantastic

If there is someone in the unit above and they are noisy, it travels through the floor. Sounded like a removalist at times. This is common in apartment buildings if you get people who don’t understand that their are people living below you

Location

The toilet smelled even after having it re-cleaned

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We booked the place after a corporate event so that the team could have a place to fully rest after a week of preparation and an almost all-night event. Unfortunately, the staff, especially the guard, were inconsiderate towards their guests. We waited for an hour for our companion to arrive and received no assistance on where we could sit and relax after working for more than 15 hours at the party. Instead, we were asked to stay outside, standing and getting bitten by mosquitoes. While the place itself is decent, the staff on duty during our arrival were not considerate, especially towards fellow Filipinos.

I like the city view from our room.

The corridor to go to the room is hot. I hate how strict the rules and everything were. The room we stayed with has an uncomfortable bed. The floor is bad.

The building itself is fancy.

Water damage and molding around the bathroom room both inside and outside. AC unit is old and makes lots of noise (ballbearings gone bad), which is irritating when it's right next to the bed. Water pressure is too high in the shower so the shower handle keeps flying off from the holder. They should maybe install water pressure limiters.

The staff is easy to talk and accommodating. You can order outside but you have to go down stairs to pick up your order.

My first booking was cancelled and I was transferred to another room, which I think can't accommodate the min pax that I reserve. I still have to call their staff to point out the missing items in the room. The location is convenient but very strict specially if you have fur baby they will treat them differently. There is a separate elevator for the furbabies which is used for utilities and services, expect it to be so hot.

I like every single details of it

Property nice and clean

Access for the companions are not easy. There must be an easiest way for the companions to get access going in and out of the property. There are circumstances that the main access card holder cannot accompany going in and out of the property like my husband have to go out of the property without me eventhough when we check in together as family and got all our names in the reception already still they asked my husband why im not with him when he is returning to the property. I understand fully that they are trying to minimised and make sure that authorised person can only enter the property but if we all check in together and got all out names in the property there must be an easiest way to identify each one of us to avoid problems. (ie list of companions names entering the property/ ask a pictured ID of the companions with property stamp)

The bed is very comfortable to sleep. Nice view from the Balcony. Clean

The amenities and the booking agents as well as the lobby were accommodating.

The guards were not certain about the parking designations.

We loved the place - spacious, clean, and with complete amenities.

We were asked to check out at an earlier time. We needed to rush to check out because the staff needed to prepare the room for the next guest. The place was great but our stay would have been perfect if not for the check out issues.

I was told there was no breakfast

The mattress was worn out

Have an accident in the toilet and shower due to lack of bath mat Kitchen is not helpful because not enough things to use to cook not even a dish cloth is available to use until we request but the staff is arrogant and nothing is provided to think we are staying for 4 nights The place is poorly maintained webs and dirt noted to think it's 5 star as per say not even 1 star can be given to this place

Everything i don't like from the rooms, kitchen and toilet full of molds and staff who are incompetent and place is poorly maintained I asked for bath towel since we are 7 booked bit they said only 4 are provided Too expensive to think that they can't provide towel

My parents enjoyed the stay! We got to avail the pool wc was at the 36th floor with the good city lights view from the top 😃 Everything we asked was there! Will definitely be back…

in the city

parking fee so over acting rules

Good location, easy to find food, n shopping. The security is very good , thumbs up.

Things like furniture are not the same as in the picture, totally different, its old style, and there is no futon bed, it's actually a normal sofa. Other then that its clean and all good , 3 stars.

Security,lobby area,access to mall,

Filthy bathroom with roaches and bad odor and mildew in shower. Cooktop exhaust filter duct taped and continuously falling down.

Amazing view from the balcony. Nice rooms with big fridge and large tv. The security staff were friendly.

"Earlier check in and later check out are generally allowed IF there are no earlier booking or new booking" Keep that in mind if you come early from the airport, I had to wait till 2pm to room to be ready. Normal check in time is 3pm.

The location is nice and secure

The whole management was so hassle. The access card was not ready when we checked in, so we. Couldn't park our car at the basement parking. We had to park at Century Mall and then move it to gramercy after the card was ready. There were cockroaches everywhere, i had so many cockroach bites when i woke up. The aircon was only in the bedroom, so the rest of the apartment was so hot. They did not even provide an electric fan for the living room area. They only have mirrors in the bathroom, so getting ready was a bit of a hassle, especially if you're all girls. There was no utensils available even they advertised utensils. The extra bed for a 3rd person is just a flimsy mattress which is kinda ghetto for a nice place. I wouldn't have mind the hassle of getting the access card if the place is worth the stay. You are only paying for the convenience of the location otherwise don't have high hopes when booking here

Nice facilities good location

Hallways a bit old elevator taking so long, we always waited atleast 15-30 mins for elevator

Location

Bedsheets needs to be up graded for a better quality and tone or design. Lounge arrangement is not functional. Maybe remove the decorative shelve for more lounge space.

elevators very fast, excellent for these high-rise buildings, nice swimming pool

In the toilet continuously an odor from sewage, sometimes cockroach in the apartment specially at night.

Gramercy staffs and rules doesn’t makes sense. I was with my 6 mos old baby and my mom that is already tired. My baby wanted to lay down but the check I’m was 3pm so we had to wait in the lobby and that’s totally fine.what is not good about it is that for couple of times they approached me saying we cannot put down the baby. Etc. On staff said the policy is very strict and they were sorry. But how strict if everyday I can see random sex workers going in and out of the property? Ridiculous.

The building in itself is modern and very good. Lobby staff were professional. Incredible view from the balcony.

Rooms don't match the photos. You are assigned a random room. That sucks because I booked a room based on the photos and was expecting a decent table for my laptop but didn't get it. The photos also had a convertible couch but instead we got a regular sofa and an inch-thick shitty mattress. Good night. The bed is too small for the whole family to sleep in so proper additional bedding is a must. The GOTOPHI staff were useless. We wasted the first day of the booking because these fool were arguing with me over something so trivial as an extra keycard (only one keycard provided even if you book for three adults). We are a family of two adults and a toddler and must be able to go out independently. Then they finally got me the card but never informed us, so I had to tell my wife that they cannot check-in on the first day because my own flight got delayed into the late night. They are also unable to serve the guests with all required information from the get-go, and instead you end up messaging back and forth for the whole duration of the stay. Finally they emailed me during the final night, that we had to leave an extra cash payment inside the room for the keycard upon check-out. I am on a vacation and don't read my emails, so I missed that. One of the ceiling-mounted lights had fallen off in the BATHROOM and that's an extreme fire hazard.

View from 42 floor, location , balcony, pool and gym

The process of getting keys was complicated but solved for my satisfaction.

Good location. Very clean and quiet. Very helpful crew.

I experienced an electric shock from the air conditioner. There was no remote control and i got shocked while trying to unplug air con.

A very special hotel in the heart of the city. Wonderful room, amazing views from the top pool, super comfortable beds, well equipped rooms, we had all we needed.

Keep your valuable things with you cause if you have left it, you will not be able to recover it anymore! The cleaners are so dishonest! :) We are 100% sure that it was left inside the room.

Lack of communications.

We dont like our room, lots of small ants crawling all over the place. The pillows are too cheap and so many gap in between the floor.

smooth transaction

none

Great location. Clean and staff friendly.

Location was right in Makati and while this is a busy part of town there's a mall literally next door as well as grocery and plenty of restaurants and spas. Pool and gym were nice.

I wouldnt say the downstairs sofa should be considered a bed as even for my small children it was extremely small and didn't even reach their feet. It's a loft bedroom that sleeps 2, the downstairs sofa bed isn't really appropriate for anyone over 6 years old. There's no way an adult would sleep on that or fit on it.

Location

The room smells pee