almukhtar aldahbe

Location is perfect and very close to masjid

Room size was very small.

Friendly guys Mr. Omar and Mohammad and can speak English. Hotel is Very near to the Haram, a few meters to Gate 310. Can get fast food in a few steps towards Masjid Al Ghammama on the way to Masjid Al Nabawi

Nothing

Everything. Poor management, excessive online booking and on the spot they refused to give booked room instead of it they give to walk in customers for extra money. They have a very rude manager to deal with customers. I would never recommend this hotel to anyone.

I did not like this option as after confirmation they have changed the hotel and refused that all rooms are full

I sent msg for confirmation and after confirmation when I reached there the hotel staff said there.is no room available and they have arr aged in another branch.

Close to Alharam

Small room

Location good

Congested bed in rooms Rooms are small it's enough for 2 beds but they forcly put 4 beds in one room

it was clean and near to masjidil nabawi

at 1st it was difficult for us to reach the hotel location. bcoz of the google map instruction as well. otherwise it was a nice stay for us.

Nothing

There business model is to grab the people from booking com. When they reach they shift them to other below average far distanced hotels. And charge from them. They tell you that they are doing you a huge favor by accomodating at a poor place

Nothing, the worse place to stay at. The rooms are very small. The information and images given on Booking.com are not accurate. Very poor hygiene. Staff does not understand a word of english. Do not waste your money. Most visitors had issues with their rooms.

The only good thing in the location apart from that its very poor hygiene, rooms are very small, no room for baggage.

hmmm

no towel.

very good location for haram visit and restaurants. ample elevators. super fine room service. courteous reception staff

non functional intercom.

Ok

Ok

Provide bedding clean and tidy

Beddings are not clean

Overall very good

Old style hotel

The only part that I like about the hotel was it was close to masjid e nabwi.

The bed sheets were dirty, the room was not cleaned properly, bathroom was not cleaned properly. When my requested for new bedsheets it took ages for them to respond.

The bathroom was abit modern. Hence the 3 star review. However the hot water was very iffy. Sometimes there would be and sometimes nothing. The only kinda good thing was the room service guys. They were very helpful and on time. Always restocked the essentials generously. The location was really good.

It was not well maintained. Poor facilities. Fridge was very dirty and old. The climate control knob was missing hence the room was freezing cold for the entire stay. We had people sitting outside our room door and eating. Lots of people smoke all over this hotel. Management does nothing about it. My room constantly smelt of cigarettes. The room itself was okay sized. But there was an old unkept and misplaced wardrobe which cut the size of the room in half. The lifts are always full/slow. The foyer area is over crowded more often than not.

Location

Nothing

Unclean and unorganised, staff was useless he was so cold and didn’t care or show empathy, receptionist was murmuring under his breath to another staff.!! I arrived and waited for the receptionist for 15 mins as there was no one at the desk. !!!!!! Rooms I booked were “full” tried offering me a different room which was like a jail no space to even open suit cases then offered another room which seemed like it’s been left and untouched for months. when they saw nothing to be done they said they’d transfer me to another hotel little do I know it was far worse than the first one but then realised it’s the same company. Left the hotel the next day went and paid out of pocket for another hotel.!!!! DO NOT BOOK AT ALL!!!!!! we met a couple of people at that hotel which asked us if we saw the rooms as they’ve seen as the state was terrible they ended up leaving aswell.!!! Save your money and don’t book

I travel all the way from uk to Medina and all I can get it rooms of seven bed in a room as hostel

Nothing only location to the mosque

Location was near Haram also staff especially Omar was really helpful and helped us change to a 3 bed room. Please remember rooms are generally small in Medina but well maintained at this property.

Location near masjid

I liked how close it was to the 2nd most sacred mosque of Islām. We were able to walk it there without having to spend any money on transport which was so convenient. The bathroom and beds were upto a good standard too.

The locker didn't work at first and so after they were told by my husband, the staff replaced the broken one with a different one, the price paid for the hotel room was more than it was worth. The room didn't provide all the facilities as mentioned on booking.com.

Room too small. Facilities mentioned not in accordance with supplied . I am not interested in sharing any photos

Booking.com overcharge

Like: Wallahi it’s a walking distance to the Haram and it’s near to entrance 310 which is near to Raudhah 😍 Kinda dislike: Everything is quite good except that the room given is apparently for 4 people. The small room added with 4 single bed, with our luggages, phewww~ it’s quite a challenge tho. I cannot imagine if a group of 4 stays in it.

staff is not very helpful. An insert the hotel is bad is very small toilet come is not compatible. You can’t sit down easily because it sink.

The availabity of restaurants nearby. The masjid al Haram nearby

I ordered for two quadraple rooms but got one room with 4 bed and the other one only with 3 bed. Futhermore, there was only one toilet for all 8 of us, it was bad. I did not alert the receiptionist as my mother asked me to just be grateful that we got rooms, aside from not having enough bed, all other stuff was pretty much okay with the price, the room a bit small, but as it near the mosque, its okay, and there is a food stall below the hotel made it easy

The proximity with Al Masjid Al Nabawi

Too small rooms. Too many beds in one room. No space at all

Good

Nothing

It’s cheating online Room photos are different and while booking is different.. Horrible experience waste of Money I paid the Amount but didn’t stay even… such a small n smelly rooms

Room for two person they put 4 bed there no space for luggage

The hotel advertised 25 m² room. They give us around 18 m² room. Which was small.

Location was good very close to the prophet mosque.

Very close proximity to Haram

Limited number of elevators and room is small

Location was 5-6 min away from Masjid al nabwi

Give only one door card

Disgusting bathroom. Never cleaned, no exhaust, ceiling was leaking with sewer water. There was mold. I was charged an additional day

The hygiene level were minus 100 there was a stone hard bread in the fridge from months probably. No towels supplied or washing products door kept not workings people were smoking in the hotel. The bathroom was a health and safety hazard. When I asked do I get a kettle a boy came back with a tiny kettle and two paper cups. Windows were filthy and no space to put anything.

The staff and the location

Nothing

They are average.

Didn't like the attitude of an individual. He looked at us like we were beggers. We paid alot of money for 3 day stay. Yes we got their early morning and check in wasn't till 4pm . His attitude was very disrespectful. If I hadn't paid in advance, I would have walked away. The old guy came after some hours and showed great love and respect. Location was great room.was small but its just right to have a nap and freshen up

Location

One Staff members at reception utterly rude to other customers, the place is a shit hole , waste of money facilities are very poor , room basic and dirty bedding stained and towels will wholes , room not one e clean in 3days stay

The hotel is very near to Haram with opening door 310 is near we really like the atmosphere and the close distance from hotel additionally we have an opportunity to get pakistani delicious food the restaurant name delicious food and karak tea in the end the also providing extra time with check out the Mr. Saad the hotel Owner. Best Regards, Abdullah Brohi From Berlin, Germany 🇩🇪

So close to haram

Nothing. Walking distance everywhere !!!!!

Only thing thing is the location I read reviews about how small the rooms were so I ordered a bigger room but we were shoved in a small room and told the try to move us tomorrow but that never happened

The location of the hotel is 10 mins walk, which i will give 10/10 .

The main problem was that there was a construction site next door, and drilling noise was continuous from Fajar Pray to Zuhur. The noise was unbearable. Prior to that, I requested an early check-in and waited almost 12 hours to check in. The building manager obviously knew about the building work and ignored the noise, leaving the customer suffering and no care . The manager has to be honest and not neglect his customers. Cleaning 7 out of 10, the room was very small, with no space to pray if tired or sick to go to Prophet Mosque. We were a family of 3. The manager later changed the room and said, "You are lucky to have a better room now.