Irie Tulum

Personal muy amable. Nos mejoraron la habitación y nos dieron un ático con piscina y fue increíble. Precioso. La piscina iluminada por la noche genial! Y tiene un gimnasio increíblemente equipado

Me gustó todo, pero no le pongo un 10 por la ubicación, coche para todo, y nada especialmente agradable para pasear por los alrededores

la literie , la gentilesse du personnel., leur reactivite au moment ou j ai demandé a changer de chambre ( l'unite 15 avait un probleme d'humidité pour un asthmatique)

le coffre fort qui est difficile a utiliser ...

Convenient and charming

Nice apartment, great gym, friendly staff.

I wish the pool was in the sun, I wish the apartments next door didn’t party all night loud. A bit expensive.

-Grande chambre -lit très grand et très très confortable (matelas mémoire de forme) - grande télé avec netflix - grande douche - petite terrasse privée - on peut se garer devant l’hôtel. Les photos sur booking sont plutôt des photos IA… mais ne vous inquiétez pas l’hôtel est encore mieux en vrai !!

Le restaurant de l’hôtel est trop cher… Petit déjeuner trop cher…

Super hôtel au clame, chambres propres et spacieuses, et un personnel aux petits soins. Merci pour ce séjour.

Rien

The hotel was pretty new and had a nice design. It was definitely very good for the price we paid.

The hotel is good, but we didn’t have a minibar (fridge) in the room. That was a big downgrade for this hotel. On hot days, not being able to keep water cold is disappointing — I think that’s just the minimum a hotel should offer. The water was also extremely salty. I could barely brush my teeth. The internet is horrible. The location is quite far from everything, so without a car you are basically stuck.

L’acceuil , la propreté, la piscine , l’appartement. Tout !

Tout etait vraiment parfait

Tout ! Ce petit hôtel est un rêve à Tulum on s’y sent très bien surtout grâce à l’équipe aux petits soins jour et nuit. Franchement un rapport qualité prix excellent n’hésitez surtout pas à y aller ! Et le restaurant est très bon aussi 😊

Chambre belle et spacieuse. Salle de sport et piscine au top. Four et frigo intégré.

Santé de bain pas très propre et linge de bain avec des taches.

La chambre, la piscine, la gentillesse du personnel

Pas de personnel après minuit donc personne quand les autres clients font du bruit

Personnel au top tres serviable, Literie confortable, Propre. Tres bon rapport /qualité prix. Utilisation de la partie commune cuisine fort appréciable, c est vraiment un plus ++

L'isolement de l établissement en plein dans une zone hôtelière en pleine construction. Restaurant cher. Eau salée dans salle de bain.

Le grand appartement avec piscine privée Super le personnel sympa et jeune

L équipement de la cuisine nul Les poubelles du coin piscine pas vidé avec couche vla l odeur et le wifi pas top

Veel ruimte en mooie inrichting vam het hotel/ de kamers. Het zwembad en de gym zijn perfect. Prima prijs- kwaliteit.

Geen warme douche. Het internet hapert regelmatig.

It’s a beautiful property. The rooms are nice.

The location and the noise. I was awake every morning by banging and couldn’t sleep due to screaming.

Todo

The villa design is brilliant, with spacious rooms and total privacy thanks to the individual en-suites. We loved the quiet vibes, the gorgeous pool, and the seriously cool gym setup. But honestly? The staff stole the show. WOW. Fakundo, Matthias, and Josepa went above and beyond to make us feel at home. Every recommendation was spot on, from places to eat and activities (that they'll happily book). Always available, always supportive, and always radiating positivity. They are the heart of this place! There's an option to rent a bike, ATV, and scooter at the front desk; the area is up and coming with lots of restaurants and coffee; however, you do need a sort of transfortation.

Due to the jungle location, reception and Wi-Fi are limited. The restaurant is not equipped to accommodate a large group of people at the same time, so service might be slow. However, the food is great

Nous avons aime la localisation excentree, facile pour se garer pile devant l’établissement. Le personnel a l’accueil qui est aux petits soins et donnent beaucoup de conseils pour visiter Tulum ! Encore merci !

Piscine à l’ombre difficile d’y aller. Jaccuzi de la chambre moyennement accueillant.

Bardzo czysty i spokojny hotel. Pokoje zgodne ze zdjęciami. Niesamowicie wygodne łóżka i taras, na którym cudownie siedzi się wieczorami. Bardzo podobała nam się możliwość korzystania z prywatnego basenu znajdującego się na tarasie.

Kuchnia mogłaby być lepiej wyposażona a naczynia czystsze. Lokalizacja dobra, ale wokół buduje się jeszcze wiele hoteli, więc raczej polecamy skorzystanie z samochodu niż przemieszczanie się pieszo - w szczególności w nocy, gdy jest ciemno

The property was really cute and I felt like home

Everything was good

The rooms, overall facilities eg. gym and pool and staff at the hotel were lovely! The staff arranged some activities and bikes very easily.

The location is a bit out the way of everything, with little lighting if you are walking around at night. It was also very easy to hear the rooms next door unfortunately, so I would recommend earplugs.

La atención del personal fue excepcional. El hotel cuenta con piscina, gimnasio y restaurante. Cenamos un día en el restaurante y la comida es buenísima. La zona es muy tranquila, únicamente puede escucharse el ruido de otros huéspedes al transitar por las zonas comunes.

Nada. Recomendamos el hotel.

Worst stay. We experienced multiple serious issues throughout our stay. The room door would not lock, which raised safety concerns. The towels and bed sheets were dirty on arrival. There was a leak in the room that damaged our clothes and completely ruined my Dyson hair dryer. The hotel refused to take responsibility. After extensive back-and-forth, they offered £40 compensation for a £500 appliance, which was completely unacceptable. When I asked to speak with the owner, staff repeatedly denied his presence, despite clear confirmation that the owner was in fact on site. Additionally, we were not given the room we originally paid for. Overall, the stay was extremely disappointing and poorly handled from start to finish.

Dirty rooms, bathrooms had a sewage smell. Their towels and bedsheets are dirty.

Chambre confortable, personnel agréable

Assez éloigné du centre dans une nouvelle zone hôtelière en construction

Hotel muito novo e confortável.

Tinha uma obra na frente do quarto, o barulho começava muito cedo (por ser uma área nova, tem muitas obras na região). Além disso o isolamento acústico para outros quartos tb era muito ruim.

The staff were amazing nothing was too much trouble for them to help you out!

Something we should have looked into before coming but we were gutted that there wasn’t a large pool with sunlight in it. The pool that’s there currently is in the middle of the property with limited sun exposure and then 3 sun loungers. This isn’t the properties fault but I wasn’t aware of this before booking.

The appartement was very comfortable, clean.

There wasn’t hot water in the shower during all the stay.

Le personnel accueillant et serviable, beaucoup de bons conseils reçus de Matthias en particulier- merci!! La chambre était également agréable et bien agencée. Le calme ( à part le bruit occasionné par les voisins car isolation minimale).

La photo présentée ne correspond pas à la réalité - il n’y a pas de piscine sur le toit Hôtel un peu excentré et nécessité de prendre un taxi (cher) le soir pour aller manger

L’établissement est très propre. Grand appartement de bon standing. Piscine. Grande douche. L’accueil est chaleureux. Endroit sécurisé. Avoir un véhicule. Nice place. Big appartement. Warm welcome of the team. Need to have a car to visit.

Booking précisait un appartement pr 3 personnes avec un sofa-bed hors il ne suffisait pas lit donc cela passe pr 2j mais pas pour une semaine. Des travaux en cours dans la zone peuvent nuire un peu à la tranquillité mais rien de bien gênant. La cuisine est très pauvre en équipement. More equipment in the kitchen would be necessary. Appartment with a sofa not a sofa bed

New and modern still encapsulating the feel of being in nature.

Whilst the water was warm it was never hot. There is a new hotel being built beside it so a lot of construction noise during the day.

Przestronny pokój, cisza

Wszystko było jak w ofercie

Buen lugar para quedarse en Tulum a un precio justo. Personal muy simpatico y dispuesto ayudarte desde que llegas. Pasamos unos buenos dias ahi :)

Se recomienda arrendar vehiculo para llegar a la propiedad. La aislacion de las habitaciones son malas, escuchas todo lo que hacen los otros huespedes, nosotros tuvimos que ir a golpear la puerta de la habitacion contigua para que guardaran silencio. Pero es un problema de la construccion del lugar, mas que de las personas en si.

Good location for those driving. Higher end furnishings in a small room.

Can hear next room mornings and nights. Its not inviting to walk area. Some streets are dark and its all walled properties everywhere. No workdesk inside room just bed and TV stand.

Schönes Zimmer Schöner Fitnessraum

Schlechte Lage

Amazing, nice, clean and the whole personnel was super friendly. I cannot recall their names but everyone in the reception area as well as in the restaurant was incredibly friendly and helpful. The rooms are great and spacious and the general area of the hotel was very quiet.

If you don't have a car/bike/bicycle the hotel may be a bit far off the main roads

Front desk staff were friendly and helpful. Restaurant staff and food was fantastic. Excellent gym facilities

Building site all around the complex, which was not a huge issue as we were out most of the day. Sadly, this was not disclosed during the booking but may reflect the low price. We stayed in one of the penthouse rooms, the flooring was incredibly slippery when wet; bearing in mind it rained most days being a tropical climate. One of our group had a serious fall getting out of the pool. I also slipped while walking to my room along the outside corridors. Some sort of gripping material must be added to all surfaces in the hotel before someone is seriously injured.

The hotel is new, and the staff are vibrant, attentive, and genuinely make you feel looked after.

The pool is mostly in the shade, and the hotel is quite isolated — you really need a car or motorbike to get to the city or the beach. The water in the shower is salty and not properly hot, the apartments aren’t cleaned very often, and it can be very noisy due to a construction site next door.

We loved staying at the Irie Hotel, everyone was very friendly und helpful!

We just have one recommendation for anyone staying here: it’s better if you have a car or a motorbike/atv because the property is quite remote. It’s great if you’re looking for a calm stay and don’t plan to go out much. Getting to the beach takes around 30 minutes by bike, and going into town in the evening takes about 10 minutes by car (the hotel restaurant is not open every day). Walking or biking in the evening is not really possible, as there are no streetlights. We felt safe at the hotel itself, but not always when walking along the streets.

Das Hotel ist wunderschön und das Personal großartig! Es gibt einen top ausgestatteten Sportraum und eine schöne kleine Bar/Restaurant. Die Lage ist ruhig und die Betten sehr bequem

Im Bad hat es etwas unangenehm gerochen, da gibt es wohl keine Lüftung. Außerdem ist die Lage gewöhnungsbedürftig da das Hotel mitten in einem Neubaugebiet liegt in dem es kaum andere (fertige) Hotels/Häuser gibt. Die Fahrräder die wir über den dortigen Verleih ausgeliehen haben, waren zudem in einem schlechten Zustand (Bremsen schlecht, Farbe des Fahrradkorbs färbt auf alles darin ab).

Lo mejor del lugar fue el personal. Los recepcionistas nos ayudaron muchísimo y nos aconsejaron que hacer el tulum y alrededores. El café lo hace un chico especialista y es de los mejores que me he tomado nunca! El hotel era espectacular y muy bien situado cerca de todo. Si volvemos a tulum, repetiremos seguro en este hotel. Muchísimas gracias por todo!

Nada!

We stayed in the three bedroom, three bathroom penthouse suite. It was very comfortable and we loved the personal space that each of us had. Not only was the room nice, the staff was very accommodating also. The food in the restaurant was so good and the prices were not bad. We received so much assistance with planning our activities and also with ordering food from nearby restaurants.. We have no complaints and we also said that we wouldn’t mind returning in the future.

The only thing we did not like was the toilet situation. You were told not to flush toilet paper. However, we understand that the plumbing system is different in Tulum and still being developed.

The rooms were very clean and spacious. The channels on the tele had English as well. That was a bonus!!

The staff is impeccable. Excellent concierge and customer service. The interior courtyard is gorgeous with a pool elegantly designed as a tropical centerpiece. The onsite restaurant is an added bonus for chill days and Guido is an excellent chef. All meals that were ordered were tasty and fairly priced. The built in tip made it easy to factor total costs, and again, very reasonable compared to getting in a taxi roundtrip and eating out. The kitchen made it easy for the days we cooked our own meals. Adequate cooking supplies, plates, bowls, utensils and wine glasses. We were in a superior suite that overlooked the pool. The view was beautiful with gorgeous plants and palms just outside of the window. At night the pool is lit in a beautiful glow. Absolutely stunning. You will need a taxi or transportation to go most places. I found prices to be affordable using the InDrive app. Simply be patient for a driver to take your offer and tip accordingly. All in all, I would definitely come back. I did not want to leave!

Excelente instalaciones y servicio. Lo único a considerar sería que es casi necesario la transportación en carro privado/taxis.

atencion

ubicacion

Es un alojamiento muy moderno con gimnasio completo y el personal es muy amable. Las habitaciones son muy cómodas y la cama es una maravilla.

El desayuno que ofrecían tenía precios muy elevados (una tortilla de jamón y queso 20€) y la piscina no se puede aprovechar ya que está encajada en medio del Hotel y rodeada de vegetación, da sombra durante todo el día. La ubicación está apartada de todo y necesitas vehículo para realizar cualquier actividad.

La chambre etait super sympathique. Le personnel du matin etait adorable Il y une location de vélo et de quad dans l'hôtel donc tres pratique

Il y a un reglement intérieur qui n'a pas ete respecter par des clients de lhotel ( plus de bruit apres 22h sauf que des enfant criaient , courraient ,et sautaient , dans la piscine jusqua 23h voir 00h ) On en a parler 2x et l'incident na jamais été regler. Dommage ...

It was quiet and offered so many different amenities.

The fact that I couldn’t make it a permanent home.

Highly recommend

Great cozy hotel

A little difficult to find because its in a new subdivision

It was great

Really great property, amazing staff who were extremely helpful with whatever you need. Everything in the city is typically within 10mins driving. There area of the hotel is a up and coming hot spot for tulum with restaurants already opening up. Major grocery store is within 10mins and about 40mins from Tulum airport. The Suites are worth the upgrade esp for the full kitchen and 3 full baths

Really enjoyed the stay! The staff was very professional and friendly!

REALLY NICE PLACE FOR THE PRICE APPARTMENT IS A STUDIO WITH A HUGE BED NICE KITCHEN WITH CUTLERY PLATES POTS AND PANS COMPLIMNETARY COFFEE, FIRST DAY CLEANERS DID A REALLY BAD JOB LEAVING THE DIRTY CLOTHS AND TOWELS IN THE ROOM, AND THE DIRTY PLATES BUT AFTER WE LET RECEPTION KNOW IT WAS IMPECABLE, THE WATER TO SHOWER IS A LITTLE SALTY BUT NOT A MAJOR PROBLEM AS I WAS TOLD MOST OF TULUMS SEWER WATER IS A LITTLE SALTY , IT ALSO HAS A BIG FRIDGE AND THE SWIMIMNG POOL CLOSES QUITE LATE (11PM) YOU NEED A CAR/MOTORBIKE/BIKE TO REACH THE HOTEL AS ITS A BIT FAR FROM THE CITY (10 MIN DRIVE)

The staff was great, but there was some noise from the construction next door

Great 5BR rental with everything that we needed plus more, great attention to everything!

Quiet boutique stay tucked in nature. We enjoyed our stay. Customer service with Exquiel and Mathias was great they were very knowledgeable locally with suggestions of where to go and places to eat as well as assisting with extra items for our room when we needed. We had our own rooftop pool and lounge area that was very relaxing. Nice yoga studio. We felt safe with overnight security. It is walkable to the town center of Aldea Zama during the day for cute eatery places and park. It was about 15 min from the beach. I would stay at Irie again, it was enjoyable.

The staff, the look, everything was perfect. This was my first experience out of the country. These guys can get you deals to rides. Make sure to check with the receptionist for event deals and taxis. These peeps are la familia now. Will be returning soon.

Staff was so kind and attentive

N/a

The rooms are beautiful and very well designed and equipped with fonctionnel kitchen . The staff at the reception and restaurant were amazing .

Nothing

Super nice place, comfortable beds and super nice staff.

Absolutely minimal kitchen equipment. Missing pots, forms for oven etc. Found condoms in a drawer and ordered laundry service that was delayed one day and I received a T-shirt that wasn't mine. I recommend a car when staying here.

This was our third visit to Tulum, and after staying at four different hotels in the area, we can confidently say that Irie Hotel has been the best. If you're seeking a vacation that offers both relaxation and adventure, Irie is the ideal choice. Located in Aldea Zama (also known as "the jungle"), the hotel is perfectly positioned, just a 15-minute bike ride from both the beach and Tulum Centro. Previously, we stayed in the neighborhoods of La Veleta and Tulum Centro, but Irie stood out in every way. The hotel itself is exceptionally designed with attention to detail. We loved the small, convenient touches, such as the room devices that allow guests to request cleaning, laundry services, or privacy. There's also an elevator to access the higher floors, which was a real bonus for carrying heavy luggage. We stayed in the Single Deluxe Apartment with Balcony, which was spacious and fully equipped with everything we needed— a kitchen, dining table, smart TVs, king-size bed, safe deposit box, and excellent working air conditioning. The apartment was perfect for us, and we were even able to comfortably host a friend who stayed on the couch in the living room. Irie Hotel also offers fantastic amenities, including a fully equipped gym with free weights, a yoga studio, filtered water in the gym, and an in-house restaurant that offers room delivery. One of the highlights of our stay was the concierge staff. Facundo, Matias, and Ezekiel were incredibly friendly and always ready to assist with any requests or recommendations. Due to our extended stay and booking through Booking.com, we encountered a situation where we couldn’t reserve the same room for the entire stay. However, Facundo went above and beyond by modifying our reservation, allowing us to remain in the same room throughout our trip, making our experience even more enjoyable. Overall, we are extremely satisfied with our stay at Irie Hotel and would love to return in the future.

A couple of things to note: 1. The water in the shower was hot but slightly salty. It wasn’t an issue for us, but it might be a concern for some. 2. The swimming pool is small and mostly stays in the shade. This didn’t bother us as we spent most of our time at the beach. 3. The internet speed was a bit slow. I needed to work for a few days, and I struggled with online meetings, especially with my camera on. Hopefully, this can be addressed in the future.

Amazing Hotel, very friendly staff, clean, great atmosphere, close restaurants with walking distance, safe area. I strongly recommend!

- Nice boutique hotel - The shared kitchen is nice (not enough tools) - Very nice staff guys that willing to assist

- An isolated area that is under construction - Every morning noise of the construction machine near the hotel - Very dark during the night (no lights on the roads)

Not only was the property outstanding, but the staff at the front desk made all the difference. They offered amazing suggestions over and over for local activities, shops, dining, activities, etc that I would have never knew existed. They were truly the key and the result was an amazing trip.

I like the property because the staff was very helpful in any matter, i liked the fact that i could rent a bike at the property, easy to get to the beach or to the shops and downtown. Comfortable bed. Delicious breakfast even though the apartment has fully furnished kitchen and i could also cook my preferred food.

At the ground floor is high humidity but the property placed a dehumidifier plus air conditioning in each room.