Upper House

The property and staff were fantastic. The only reason for a 4 star on the property condition is that they were presently doing some maintenance on the property but that didn't get in our way. The staff was excellent and friendly, gave us tips on where to go and provided a laundry service for us. The breakfast was great. I would definitely stay there again.

The place is very beautiful, Angel was a very helpful person he was very kind and very helpful in everything

I liked the location. But wifi did not work and there was no hot water.

Pros! Dining everywhere. Safe walking around at night. Property had two pools and a large jacuzzi pool on the rooftop. Very attentive on supplied wonderful breakfast. Con's! Stairs felt unsafe every time I walked on them..

Good experience but with a few important details : broken sun umbrella by the pool, window hublot in the room not clean, visible cleaning or logistics products next to my room..

La habitación y el ambiente es genial, la ubicación de primera. Recomendado

El lugar esta muy bien ubicado, el personal es muy atento y pendiente.

The property was recently renovated. It looks absolutely beautiful. The pool area is very nice beautiful lounges very nice area. Perfect for families to stay perfect for honeymooners. Area surrounding it is very walkable very nice.

Super nice place :)

Staff were exceptional and the bed is beyond comfortable.

Gute lage

Hotel nuevo bien ubicado en centro histórico

Lugar comodo para descansar en Cartagena. Habitación justa para una pareja.

Hotel muy bien ubicado dentro de la muralla de la ciudad de Cartagena, muy buena atencion de parte de los encargados, limpio en su estado general. Las habitaciones son pequeñas, dos personas con dos maletas y dos carry on no podiamos abrir. No hay espacio para guardar la ropa, no hay ninguna silla en la habitacion, hay una pared en el cuarto y en el baño que se cae la caliza. La caja de seguridad no esta asegurada a ningun lado, el desayuno es básico, buena fruta, cafe y huevo frito o revuelto con arepa o pan tostado (en terminos generales bien pero no hay variedad si te quedas varios dias) No me volveria a quedar alla, vi muchas otras opciones mejores.

Everything perfect

The staff was friendly, the administrator Angel went out of his way to make us feel comfortable. Carmen prepared a lovely breakfast. My only disappointment was that I reserved a deluxe room with a king size bed and upon arrival was given a small room with a queen bed. I had to sleep in the small room the first night. The following day I found out that their was a suit available with a king size bed and I was not offered it the first night. They preferred compromising my comfort instead of having a happy guest. Most unfortunate.

El personal fue genial. Nos ayudaron con todas nuestras inquietudes y siempre hicieron todo lo posible por hacernos sentir como en casa. La piscina y el area de la terraza si estaba un poco descuidada. Las habitaciones están un poco pequeñas pero el resto el hotel es un lujo. El desayuno fue de lo mejor.

La casa esta genial, limpia ordenada y muy bonita, estuvimos 3 días, lo unico que falto fue hacer limpieza 1 de los 3 días como minimo. no hicieron aseo adentro de la habitación en ningun momento. de resto todo genial.

Excellent area and the staff was amazing

Cozy small hotel with roof terrace and swimming pool. Clean and pleasant staff. Perfect location in the old town. Good breakfast.

Bad breakfast. Door knob to my room was super loose. Shower was dirty

Hard to find on the street. No signage. It’s Nice. Clean. Great bed and sheets. Love the L’Occitane toiletries. TV did not work. Breakfast was just basic toast and egg. Pool on rooftop was dirty and swarmed with birds using it as their pool. If you’re coming back to Upper House after a night of partying, it’s hard to enter the place, they don’t wake up to open the door right away. Nice and helpful staff.

Good rooms, great shower and water pressure. Walls a bit thin, noisy but good value at price

Awesome experience

Tres jolie maison, tres bien située, peu de chambres, tres grand lit, personnel sympathique. Bruit écoulement d'eau la nuit.

Good just need Check the rooms smells like old place all my dress smells like a old house and humedity

A Boutique hotel right in the heart of the walled City. Staff were wonderful, always smiling and nothing was too much trouble. While some were more fluent in English than others communication was never an issue, and their English was alway a great deal better than my Spanish. We particularly enjoyed the breakfast, it wasn't a large buffet but an option of a North American or Colombian option. Always served with fresh fruit and a large glass of fresh squeezed Orange juice. Breakfast was always served around a large communal dining table. It gave an opportunity to interact with other guests. This was nice and intimate given the small number of rooms in the hotel. We enjoyed our week and would not hesitate to return to the Upper House.

A great place, very peaceful. Only 9 rooms witch makes it very personal Great staff, very helpful. Awesome terrace with 2 pools

Amazing hotel! Everything was great. Location, clean and service.

It's a gem in the walled city, walkable to all attractions and activities, yet in a very quiet setting. Rooftop swimming pool with jacuzzi and sunbathing area was excellent.

A really lovely stay here. The rooftop pool is wonderful and private away from the rooms. There’s no time restriction on when you can be there so it’s lovely to have a night swim if you like or early morning swim. Location is INCREDIBLE and so perfect for getting everywhere. It’s an intimate yet lovely vibe, with breakfast included being the best arepas we have had on our trip. The staff were like friends- letting us watch how to make arepas with the chef and talking us through how to have them in traditional ways. Overall such a good stay and a huge highlight. Thank you!!