CHILCHILL Hotel Riverside

I DONT LIKE ANYTHING TOO DIRTY

TOO DIRTY

Nothing

They will show you the best room they have but still smells like urine Staff are checked out No cold water just hot and hot shower Smells like urine Mold and dirty Changed room several times Sliding door doesn't lock Can hear everything outside cars roosters people. Bed sheets are dirty request to have sheets change and they still smell bad Few of the rooms bed springs were broken in the middle or at the end. Order the largest rooms and give us the smaller room. AC is weak. Set it to 18 but temperature stays at 24 all day in the room. The breaker keeps tripping 4 times a day. Wifi is super slow. Tons of other hotels around the area.

Nothing

Elevator doors didn't close Sliding door didn't close or sound proof and can hear everything Ask to change rooms but most smell like moth balls other smell like urine Bed sheets and cover smells like used mop water Ac didn't work well Power keeps turning off Wifi is super slow Bed is unclean and develop a rash No cold water it's either hot or super boiling hot Staff are checked out on their phones Refuse to give extra towels King size Bed has 2 pillows and they are uncomfortable

The location is excellent not too far from central and not too near with all the busy night life at the riverside

The staff is very rude and it was like we disturb their life.. and dare to say you can complaint to my boss if not happy.. i am a regular but after this stay i won’t be back here and give the business to other more appropriative hotel

Its Hard to find anything, cause of my bad experiance But will do my best to write you an honest review. Location is quite close to walking street, only a dollar with tuktuk in one direction.

I can't give you an honest review cause of their rules but I never been in a hotel like this, if I would grade them from 1 to 10 it will be 0. They charged Me 20 usd in the end cause of a smal dirt. Be avoid. It is verry bad, more than words can describe

Loved the place big time. Very clean rooms, and beds are so comfortable. Definitely coming back again.

Location

Too small

Nothing really

Rooms had a smell of sewage

Spacious room

Ac not cold

The location is good because it its close to everything and to the night market and to the river

The bed is in a horrible conditions that I had to request to change the room, just to discover that the other bed in the new room as well wasn't the best. It is clean but not too clean, I would say check the room the moment you check-in in case of anything.

Spacious rooms

Overall tired looking.

Very nice clean room. Very quiet with nice little balcony with nice view. Could even see some monkeys.

Sometimes hot water in shower did not work.

Great spacious room with a large bed, Great soundproofing, was very quiet at night. And the best thing was how helpful and friendly and open the reception staff was!

The rooftop bar is completely exposed to the sun in the morning with no means of cooling it off.

Perfect location and accommodation

Very clean. Nice big rooms. Excellent friendly and helpful staff.

Not many amenities nearby eg shops and restaurants

The room is quite spacious, and it had a nice balcony area. The location is very convenient along the water front, only a short tuk tuk away from major tourist destinations.

You have to pay a deposit, which was fine but I didn't have to do that at any other hotel.

Room is very durty mattress is not comfortable bathroom is very durty pillow cover so durty

Nothing

Good value for money, very modern

Need better cleaning service

Let The Following Be Warned If You Plan to Stay at ChilChill Hotel: Health and safety hazards were everywhere; dust and stains covered all surfaces, including a Filthy shower head, a Filthy toilet paper roll cover, to name just a couple (please see pictures for details), exposed electrical wires, a detached bathroom vent, and a sagging desk. After numerous requests for cleaning and fixing while staying for two nights to give the hotel many chances to rectify these issues, the hotel refused to clean or repair them as a hotel was supposed to.

I booked for four nights but stayed for only two nights. No one should subject her/himself to such horrible conditions!!! The hotel owner, who I saw in the lobby, and the front desk staff refused to clean, fix, and rectify the issues I presented. I only took the shower once after noticing how filthy the shower head was! The owner even refused to replace those non-woking/burned-out light bulbs despite many requests when I checked in and brought up all those issues to the front desk. Three ceiling lights on the right-hand side of the bed had no switch for turning off and stayed on all day and night, and the staff told me there was nothing they could do, so good luck if you try to sleep!!

Really spacious and clean, great value for money

Big beds.

Room too small. It was very hard to move around the beds. Curtains were broken and couldn't close properly. Some lights were not working properly. One night we had very little hot water in the shower. For the price we paid, it was not worth it. For breakfast, one of the order was charged at full price even if I received half of what was supposed to be on the plate as the chef didn't have everything.

After a bit of a rant, the young receptionist apologised for inconvenience and again when we checked out.

Could have been cleaner. Tv had unviewable screen (as well as only about 6 Cambodian channels and nothing more). Safebox did not work, although they changed the safe but new safe also didn't work. Bedside light did not work although they replaced that. Lock on balcony door was broken, therefore, entrance was accessible. The room was not cleaned or bins emptied in 4 days and I had to constantly ask reception for toilet rolls and water. 1 warm shower in 4 days. The rest were cold. Idiot night receptionist told me they don't do food, but do beer and cocktails in the sky bar. He then ordered the lift for us to go there. We arrived to absolute darkness as apparently the sky bar was not opening for another few days. The staff simply don't understand basic hospitality. And photo on booking.com shows picture of the river from hotel balcony. This must be old as there is now a building in the way.

The place is close by city and the hotel is clean and safe . Our room was spotless and incredibly comfortable. The staffs are friendly and helpful .Heng is my favorite staff , he helps me a lot .

Property is very clean n can stay with family too staff is very co operative n very peaceful

Timing

Very good location, clean room. Staff are really welcoming.

Love it, always stay there. Will come stay again soon.

The location was really good, close to the night market and river but not too close to not be able to sleep from the noise. The room was really comfortable. The only flaw was the dust that was everywhere. However the staff were really friendly and welcoming.

They come every 3 days for cleaning services and even the cleaning was really fast and not that well because the dust is everywhere even in the closets. the room needs deep cleaning. There is dust everywhere in the reception, the stairs.

The staff was very welcoming and nice and I felt comfortable.

overall staff was excellent

nothing

Nothing

Bathroom stunk of urine Staff demanding $30 deposit to stay in the room when it had already been paid for Staff aggressively expressing the odd check in and out time Room and windows not clean and not for a long time WiFi password not provided at check in and it took 5 trips downstairs to finally get the correct one. Big shit stain on one of the towels Crap, noisy location

Close enough to walk to/from the bus station. Comfy bed. Modern bathroom with hot, contained shower. Tea-coffee making facilities available. Neither a like or dislike - The room was like a uni student flat.

Be aware that check-in is from 3pm and they will charge for early check in. Can leave bags at reception beforehand. They also require a $30 security deposit, which seems extravagant given the cost of a night’s stay, and no where else asks this. The view is over industrial size pipes and lots of litter. It is quite a walk to the city centre.

High standard rooms. Good value for money.

The hotell is a bit off. But its only to grab a tik tuk and your in the centre in 5 mins.

Well located, super easy to go everywhere with Tuktuk. The room is big enough with very nice garden view from the balcony

Only 1 towel in the bedroom

Bed soft

Don’t have enough supplies

Large room, friendly staff, convenient locatio.

Cleaning may not be every day.

The room is nice and clean

The staff members are the worst, especially the younger ones. They looked like they don't know what they're doing. I paid $30 deposit in a new and crisp US $20 and $10 bills. When I checked out, they tried to give me Cambodian money which I refused. After arguing, they ended up giving me some old US $ bills.

Nice location, good rooms

Nice hotel Very clean Had a lift

They tried to charge money for small a blood stain from a mosquito bite. No physical security in 2nd tower, but camera.

The night staff on duty was very helpful. Great location and very clean room.

It would have been nice if slippers and toiletries were provided.

Perfect location great staff

There were no breakfast facilities, there is nothing positive here. You won't even get water here.

Everything, the customer service was well below average, even basic questions like "where can I get something to eat?" was answered with "I don't know". The TV did not work, my complaints were not even acknowledged. Ther were wires hanging from the roof. it gets more dangerous, there was a live wire right next to the bed sticking out of the power point that probably was installed for a bedside lamp. My complaints were once again ignored. The receptionist only spoke English to urge me to hire him as a tour guide for $50 USD otherwise it was the usual "no English" response to any queries. I got a knock on the door at 8.00 am and was asked to check out. I advised the person the checkout was at 11.00 am and she went back only to knock on my door again at 9.00 am to remind me to check out. They refused to repay the $30 USD collected as a deposit as they had only $5 USD with them. The photos are misleading, there is nothing positive about this place. Please reconsider before you book a room at this place.

Good location by the Riverside, good price and a clean, comfortable room.

Couldn't get tv reception.