Mountain View, Jacks Hill vs Similar Hotels

Standard quality for this hotel tier.

Rooms are described as lovely and comfortable with streaming TV, but some guests noted missing hot water, lack of wardrobes in rooms, and no air conditioning (fans only).

The room was welcoming but hot and uncomfortable due to the bed and AC issues.

Water was cold, which may indicate cleanliness issues.

Reviews repeatedly describe the property as peaceful, serene and clean — guests call it comfortable and well kept.

The room was clean, but the uncomfortable bed and non-functioning AC impacted the experience.

Location good.

Strong mountain/hillside location with amazing views and good proximity to Kingston and local attractions; access/signage and the journey up the hill can be challenging.

The property was convenient to specific locations, enhancing the overall experience.

Standard quality for this hotel tier.

Host Courtney and staff are consistently praised as warm, friendly, attentive and professional; many guests highlight excellent hospitality.

Standard service quality for this hotel tier, as overall experience was positive despite minor issues.

Standard quality for this hotel tier.

Breakfast is praised and the on-site restaurant (burgers, fries, pastas) is appreciated; one downside is that external delivery services may not reach the property.

Standard quality for this hotel tier, as specific food and beverage offerings were not mentioned.

Standard quality for this hotel tier.

Amenities include an amazing pool, on-site restaurant/bar, complimentary continental breakfast and streaming TV; limited cooking facilities and no AC in rooms were noted.

The pool water was cold, and lacking essentials like multiple drinking glasses and shower gel.

Standard quality for this hotel tier.

Guests call it good value for money and many say they would rebook — overall perceived as good value given views and service.

Considering the convenience of the location and welcoming atmosphere, the value was fair.