Crystal Sands

Excellent property near beach. More importantly well trained welcoming staff.

La ubicación, la comodidad y las vistas

Habían hormigas en la habitación, la nevera estaba sucia

The hotel was very close to the jetty where you arrive from the boat. The staff were amazing , really helpful. The pillows and duvet was very comfy

I liked everything

Unfortunately nothing. I left the hotel after two days.

Need a massive renovation.

位置很好，冷氣很涼

房間內有蚊子，被叮好幾個包。

Odalar geniş ve ferah.Çalısanlar güler yüzlü ve ilgili. Konumu harika.

Genel anlamda iyi bir otel

Close to everything

They didn’t clean the room for our 4 day stay .. I had to ask for clean towels and clean tea cups and more tea bags

L’emplacement, c’est la seule chose que j’ai aimé déjà l’île de Maafushi est petite donc tout est proche

Première des choses ils ont volé 100 € du sac de ma sœur, du coup la sécurité est zéro. Ils ont refusé de me donner le nom de la personne qui a fait le nettoyage de notre chambre ( les serviettes n’ont pas été changé ils ont rien ajouté en terme de produits hygiénique ) Deuxième des choses des activités que j’avais choisi et sont nuls et je voulais annuler l’activité, ils ont refusé de me rembourser avant de faire l’activité spécifiquement un homme qui travaille À la réception il a refusé de me donner son nom, il était impoli et il nous a menti à dire qu’ils ont changé de le « boat » et ils ont demandé un repas de plus inclus dans l’activité. ( le repas un seul choix pour tout le monde du riz avec des hot dogs qui piquent et un jus d’orange) Troisième des choses. Le prix était tellement cher comparé à hôtel dans la même île. Quatrième choses m’ont laissé attendre plus de 4 heurs a l’aéroport pour nous arranger la transportation de l’aéroport jusqu’à l’hôtel ce qui est pas logique alors qu’il prenait des gens qui sont venus avant nous. Ils m’ont fait payer 40 dollars pour l’aller et 40 dollars pour le retour.

Emplacement parfait , Personnel souriant et très agréable Restaurant très bon Chambre et literie parfait Bon rapport qualité prix Je recommande ✅️

Lo que más nos gustó fue, sin duda, la amabilidad del personal, especialmente la chica de recepción Satu, aunque todos, están super atentos de cualquier cosa que necesites. Habitación grande y limpia, agua caliente y desayuno, aunque no continental, pero rico igualmente. Si lo necesitas fuera de hora, te lo prepararan, te llevan las maletas, te ofrecen servicio de ferry al aeropuerto (con cargo extra obvio), te dan agua mineral gratis siempre que necesites (siendo ésta importada), toallas de playa todos los días, etc.

Tal vez algo de ruido por estar tan céntrico. Cuando limpian la habitación, te dejan el aire acondicionado super frío, sería mejor que lo regulara cada cliente, así no se hace un gasto innecesario, y los dispositivos funcionan super bien.

La ubicación y el personal muy amable en el sitio.

La habitación con vistas al mar olía mucho a tubería. El desayuno muy pobre.

Amazing location to get exposure of Ocean beauty, activities and variety food.

Nothing in particular...

Väldigt omtänksam och trevlig personal Fantastiskt läge

Frukost- och middagsbuffé var medioker

‏The only positive thing was the friendly staff

‏Very disappointing experience. The bathroom had a bad smell, the hotel was extremely noisy, and you can hear every sound from outside. The room was small and looked completely different from the photos shown online. The price was expensive for what was offered, and the food was also poor. The only positive thing was the friendly staff. I paid for five nights but couldn’t stay more than two due to the noise and bad smell. Overall, a very bad experience

Everything was good at this hotel. The New Year’s dinner was superb, and the staff were fantastic.

The hotel’s rooftop terrace has great potential.

The location was great, very close to the jetty. The staff were friendly and supportive. The room was clean and decent sized.

Same breakfast menu everyday which can be improved.

Location

Construction work noise Broken door lock Broken sink Flooding shower

El personal tan amable y la facilidad que nos dieron para contratar excursiones. Además, nos dieron la habitación antes de la hora del check in y después de dejarla, pudimos dejar allí las maletas con facilidad mientras estábamos de excursión y nos proporcionaron toalla extra para poder cambiarnos. Todo facilidades.

Из плюсов только расположение, персонал был вежлив при заезде

К сожалению, осталась разочарована проживанием. Номер был в очень плохом состоянии: везде трещины, казалось, что стены вот-вот разойдутся. В номере были муравьи, а полотенца выдали с дырками. Отдельно хочу отметить неприятное отношение персонала на выезде — общались грубо и давали непонятную, противоречивую информацию. Ожидания от проживания не оправдались. Надеюсь, что руководство обратит внимание на качество обслуживания и состояние номеров.

The hotel is family-run and welcoming. It's superbly located, right in front of the excursion boats, the party boat, close to the shops, and right on the beach. The staff is lovely. We must highlight the friendliness and attentiveness of all the staff, with special mention to the two receptionists (Chathu and Dulanjalee), who are so sweet and stole our hearts. We also want to thank the service staff, waiters, and cooks for their excellent service. By the way, the French omelet that Ruwan Buddika makes is spectacular! Overall, we give it a 10, as any minor shortcomings in the hotel are more than compensated for by the friendliness of the staff, who could easily be working in a luxury hotel. Thank you for everything!

El hotel es familiar y acogedor. Está super bien ubicado., delante de los botes que hacen las excursiones, delante del barco fiesta, cerca de las tiendas y delante de la playa. El personal es encantador . Destacar, la aminilidad y atención de todo su personal, haciendo mención especial a las dos chicas de recepción ( Chathu y Dulanjalee ) , que son un amor y nos han robado el corazón. También dar gracias por el trato al personal de servicio, camareros y cocineros. Por cierto, la tortilla de francesa que prepara ( Ruwan buddika), es espectacular!! En general le damos.un 10, ya que las pequeñas carencias que se.puedan observar en el hotel, las suple de sobras la amibilidad de su personal, el cual, podría estar trabajando perfectamente en un hotel de lujo. Gracias por todo!!!

The breakfast and other meals are ok. Staff is very helpful.

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This is my second review for this hotel, and unfortunately, the situation has not improved. We had to leave after just one night because the hotel was clearly under reconstruction — the rooms were destroyed, dirty, and in no condition to accommodate guests. It has reportedly been like this for the past three weeks, which makes it even more unacceptable. We immediately requested a reimbursement through Booking.com, but to this day there is no result. The manager, Sajith, has been completely unresponsive to my messages and has ignored Booking.com’s request for confirmation. It feels like they are just waiting for me to forget about it — but that’s not how responsible management should operate. Please take this into account before booking. Think twice before coming there.

The location is very close to the pier where you enter the island. Breakfast was nice. Many thanks to Luke, who was very helpful in carrying our luggage to the room and fixing our broken toilet. They also assisted us by keeping our luggage at the hotel after our check-out time.

The rooms looked very different from the photos—there were ants everywhere, and the towels provided were honestly dirty. There was a large crack running across the wall.

Very peaceful place, very quite, very good location. very best staff at all service desks, very supportive and cooperative. Special thanks to Reception team Ms. Chelsa and Ms. Dineshike, Delicious food prepared by Chef Sandun and Team, very good attentive housekeeping team and to Mr. Dinesh. Entire hotel management and team were very professional and extended their services which allow guest to visit again. Location of hotel was very convient near boat pickup point. Everything was very accessible. There was a small shop which supplies everydays small needs.

Nothing is there to put in developmental comments, everything was very well organized and arranged to keep the guest happy.

The breakfast was good compare to other hotels, the staff tried hard to give proper service but the hotel is bad.

The crystal Sands location was close to boat dock which good to find out. Their facilities are really bad. First they gave us the room at the top. We went there. We figured out that the wifi is not working. After that there is wardrobe in the room. We dont know how to hang our clothes in the room. Then the electric kettle not working, the TV is not working. We gave complain about the room. They told us that we are finding a solution to solve this and they gave the solution to change room not immediately but after the next day, we only booked the hotel for 2 days but already 1 day passed in the bad room which is really disappointing

Nice staff but not professional

STAY AWAY to book tour from this hotel ,bad services , waster time , waster money . Water flood over dinning room & Lobby . Sand Crystal Hotel told that the tour pick up 9am . We waited at hotel lobby since 8:50am but the tour is not start until 10:30am , almost 2 hours waitting . 2. The most terrible is : 23 customers on this tour but they have only 15 snorkeling gears and only 5 gears working, all other 10 ofher gears are broken and damage . We must to take long for our turn to get snorkeling gears . Few family must wait almost 2 hours for take turn to get a gears . Terrible! Please improved your services, you can not rip customers like that . The most priority for snorkeling is gears but you have not have it while gears is not expensive to purchased . Waste time , Bad service

Good location

Do not book tour from this hotel . We had very bad experiences take nurse shark tour from this hotel 1. Hotel told us that the tour pick up 9am . We waited at hotel lobby since 8:50am but the tour is not start until 10:30am , almost 2 hours waitting . 2. The most terrible is : 23 customers on this shark tour but only 15 snorkeling gears and only 5 snorkeling gears are works , all other 10 other gears are broken and damage . We must to take long turn take gears . Few family must wait almost 2 hours for take turn to get a gears . Terrible! The most priority for shark tours is snorkeling gears but they have not have those while gears is not expensive to purchased . Waste time , Bad service

first they provide a poor room to us, but we asked the reciption to changed it and immidietly they move us to balcony room and it was great. the reciption 2 ladies were so kind and helpful.

The place is perfect, the location is great and the staff is very helpful, if you stay in front rooms is really cool

It was construction next to the hotel and noisy at the day, and coverage of wi-fi at the back side room is very poor

The Construction next door is very annoying

Location

Need a serious renovation.Mold in bathroom

Location was Best... Need to additional Option in room (Like Cloths Desk, Room Mirror, Toilet Shoes)

Not Found Cloths Desk, Room Mirror, Toilet Shoes

The location of the hotel is great. The front desk staff was very friendly and accommodating.

Wifi doesn't really work. They were rehabbing the room across from me. At 11PM I asked the front desk to have them stop - the construction did not stop. I went down to front desk multiple times and eventually security told them to stop at 2AM. At that point I stood by my door until I was sure they were actually stopping. The next morning the front desk apologized - but then that evening they did the same. Another guest and I put a stop to it around 10PM. My room and my friend's room had water leaks above our beds. Water was dripping down on us while sleeping. In my room the balcony door did not completely shut. I felt the staff did as much as they could to accommodate guests (outside of construction), but we wished we would have picked a different hotel.

Great location, nice rooms.

Noise at night in rooms located to the island. There is a Mosque with very late and early noisy prayers, very close is being build new house, work is over night. Hotel tours are cheaper, but badly organized with useless delays and little time spent in attractions.

Close to the beach

I didn't like that they say they give a 10% discount on the price of tourist tours, however, it's the same price as other companies, and I still managed to find one much cheaper than their price! The pictures are better than reality!

Zero customer service

Not willing to understand guests request n adjustment

Please read carefully.

I booked a room with a balcony for 3 nights at this hotel and they assigned me one with a boarded-up window. We had no natural light. They didn't offer us any solutions except for free meals (a horror) or a $35 discount, which we didn't accept and we had to leave the island (high season and there were no rooms in any hotel). The hotel is in a deplorable state of preservation, it has nothing to do with the photos. Both the manager and the receptionist are deplorable. Currently in Online Dispute Resolution (ODR) against Booking because they won't refund almost $200 for a night in the hole (I couldn't leave earlier, I had to change islands).

The staff was very friendly and helpful. They allowed us to check in early. After complaining about our room, they changed it for free for the last two days. The location is good.

My Maldives trip became stressful because of this hotel. The first 5 days, our room door was not soundproof, and the hotel is near a mosque. Every morning at around 5 AM, I woke up to the sound of the call to prayer, which lasted for about 30 minutes. Sleeping after that was very difficult. This was extremely disturbing. After complaining, they changed our room for the last 2 days, which was quieter. The beds were uncomfortable, and I had back pain. Breakfast was very poor. Most of the food was unnecessary, and the only thing I could eat was eggs. It was the same every day. The Wi-Fi in our room barely worked. Definitely not worth the money. Hotel transfer and tours were expensive compared to other tours.

The staff were wonderful and the location is ok. Rooms are comfortable and clean.

It is next to an active construction site.

Breakfast was okay for the price

Cleanliness of furniture in the bedrooms need dusting

Breakfast was very simple and basic, every day the same. But we got used to. Staff extremely helpful and open to any requirements.

Older rooms, you could see in detail that it needs some revitalisation over the years of use. Constructions in close vicinity - if you go out for an activity you do not notice as it stops by 4pm.

Good location

The hotel looks amazing in the pictures, however, it was a lot older in person. There is construction everywhere. On both sides of the hotel. we were lucky that they weren't working right next to our room. Other guests weren't so lucky They also blast music for hours every night and when we asked what time it will be turned off, they said 11pm. There was no one around listening to the music. We don't even know why they had it on. The aircon would only go to 24 degrees which isn't great in that heat. The breakfast was a little sad. I wouldn't suggest going full board. There are lots of restaurants near by. It was great to be able to walk everywhere from the hotel. We also booked all of our tours through the hotel.

Loud music Wi fi not great and some days, didnt work. Food not great. Aircon wasnt strong

The location is top, very close to the boat teminal. We enjoyed the contact with the two people at the reception desk. BUT: - reality nog even close to pictures on Booking com: this is a complete fraude -we were checked in into a room with no airco. They knew this, but checked us in anyway. After complaint they installed a new airco - The airco poured lots of water just where he had to go out to the balcony, free shower - you have to use force to open balcony doors - paint stains all over balcony, small not comfortable chairs on balcony - partial seaview: crazy way of describing what you sea from balcony, see pictures we uploaded - rooftop: very nice pictures on Booking com, now in the middle of two high hotels being built, paint stains, hardly any furniture - water pressure very low which means you can not use the rain shower, only hand shower - hairdryer plug does not fit into the socket in bathroom -poor quality of breakfast buffet - not clean enough - and more

All of the above gave us a very bad experience. We talked to quite a few European guests, they had the same experience. A complete fraude, way to expensive for what the hotels actually offers. DO NOT GO HERE.

We had a very pleasant stay at Crystal Sands. The staff was super nice and the hotel itself is quite accommodating. They let us check in much earlier than the original check in time. We enjoyed the breakfast, even though it did not have that much variety, the food was delicious. We also took advantage of the excursions they were offering and really enjoyed them.

We were expecting more from the room - it didn't look as fancy as the photos, most of the furniture was a bit old. The room was overall quiet, but the muslim prayer a few times a day was quite audible - specifically at night at 5 am, it was always waking us up.

They do daily cleaning, staff were nice

Internet was so weak. we ask for several days to fix but until we check out still not working properly

Good spot on the island

Unpleasant room with no window and bad smell

Very helpful and polite staff. Good location easy for tours and departure using boats

They LIED in the room description, it said the superior room, has a “view” and a “city view” and guess what? It has no windows like a prison cell. The only thing superior about it is its price. I asked them to switch my room because I cannot stay in a room with no windows, since I didn’t pay to live in a pitch black box and the lady at the receptions rolled her eyes at me and told me “The superior room has no balcony.” Ok, ok, no balcony, but i want WINDOWS, not a balcony. She then pretended like she didn’t understand there is a difference between windows and balcony. After I tried to explain to her that I do not want a balcony, I just want a window, which is a hole in a full wall, that is coverd with glass, she said she “will try to change my room”. I guess she didn’t try hard enough, cause she didn’t change anything. I had to sleep in the rat box all 4 nights. So if you want to experience being scammed I recommend you to book this hotel!

The breakfast was good

The hotel is very old, run-down, and poorly maintained. The photos do not match reality at all. Everywhere you look, there are rusty and very old items, cracks in the walls, and signs of neglect. The room is very small, and the bathroom is extremely tiny and smelled really bad, like strong sewage odors. Even the shower gel and shampoo were placed in cheap-looking bottles with handwritten labels. There were even old contact lenses from a previous guest stuck around the bathroom. Overall, a very bad experience. I do not recommend it. I felt very deceived because, in the photos, the hotel looks new and very nice, but it couldn’t be further from the truth.

very close to the jetty, nice view from the room, nice breeze from the sea.

Location was the only good thing about the hotel.

Our ‘city view’ room window was literally a brick wall. The hotel photos are a lie and the hotel has a huge construction site joined to the building. A lot of the staff were quite rude and unhelpful. The room and other areas of the hotel weren’t anything like the photos.

Well maintained

*Disappointing Stay* I recently stayed at this property and was left underwhelmed. While the property itself was decent, the sea view room I booked was a letdown. The property is situated far back, making the sea view extremely limited. Additionally, the ongoing construction next door made the area dirty and uninviting. Unfortunately, the reception staff didn't make up for these shortcomings. The guy at the front desk came across as arrogant and unwelcoming. To make matters worse, he tried to charge me extra for a ferry transfer that I had already booked personally. Moreover, despite informing them of my arrival timings, no pickup was arranged. Overall, my experience was disappointing, and I would think twice before recommending this property to others. Rating: 2/5

No lift in three story bldg

Close to the beach

The staff were generally pleasant and eager to assist with any requests that fell within their responsibilities. They showed genuine courtesy whenever I interacted with them, providing clear directions, promptly arranging transportation, and promptly addressing small issues like an extra sheet or a restaurant recommendation. While they couldn’t always fix every problem due to certain limitations beyond their control, their willingness to help and their positive attitudes made a noticeable difference in my overall experience.

1. False Advertising The online listing is completely misleading. It shows the hotel as a standalone building with serene surroundings. In reality, there’s a multi-story construction project attached to the hotel. Room Impact: My room had no view—just a concrete wall half a foot from the window. Noise Pollution: Construction noise was constant throughout the day, making relaxation impossible. None of this was disclosed during booking. 2. Absent Management There was no management on-site during my stay. Staff gave conflicting reasons: some said studies, others said vacation. Ignored Complaints: I was given the manager’s WhatsApp, but after requesting a call to discuss my concerns, he completely ghosted me. This lack of accountability is unacceptable. 3. No Internet Access The Wi-Fi signal in my room was nonexistent. Failed Fixes: The staff tried to resolve the issue but couldn’t. Without internet, I couldn’t work, plan, or stay connected, which was a major inconvenience for a modern hotel.

Location is good and the possibility to book excursions at the hotel is a good service. Very close to the port. Nice large room to an ok price.

The buffe food was unfortunately not up to standard. The evening buffe was cold and the breakfast basic. If you plan to receive visitors, this hotel has a policy not to allow visitors in the hotel. The description of the hotel as "on the beach" is misleading. On the street close ro shore is more accurate.

Loved everything about this hotel! The hotel room was clean, nice and spacious. The staff were friendly and helpful. The location is just perfect. We will definitely come back again

Clean room and bathroom

Mosquito pit. One fan setting (chainsaw) Patio door does not fully close No WiFi in rooms

Cleanliness was good

There was no wifi, no proper housekeeping service, with work permit they took 3 dollars extra and there was no lock on the balcony door