Westend Hotel

Location is very good, neat & clean Also good service.

Good

Good set up

Location patient it’s in the middle of the nature forest all around a really beautiful location

Illness was a bit of issue along with consumables like soap, etc. we’re not of good quality and we had to request to get them

Garden swimming pool food only

The greenery in the property. The facilities created were good in numbers

The size of the room and housekeeping.

Ambience

All good

The atmosphere, lighting, and room ambiance are exceptionally good.

The external washroom facilities are unsatisfactory. Additionally, the swimming pool's cleanliness is subpar, and the excessive chlorine content led to a vaginal infection in my daughter.

Nature trails and near to points and market

Night kitchen closes at 10pm

Good properties

NA

It was lovely. The food was good and the pool was cleaned every day. Would go again if I'm ever in the area again.

The ambience,the location was excellent

The food was ok.

Landscaping

The property was good. Calm between the nature.

the booking/reservation saff were rude especially the one man sitting at the reception. We had called to check if the room was available so we do direct booking and he straight said no. Also the price is much lower online. Calling directly and booking is 2k to 3k extra. On booking.com the room was showing available which I booked. The reception guy who answered the phone instead of helping me with the booking he said book it online.

At the time of my visit, this was one of the most affordable well-rated hotels in town. It's a fair walk from the railway station, but it'll still manageable for most people. The staff were attentive and there was water and some snacks provided in the room. It was generally clean and comfortable, though I think there is still some room for improvement. The water pressure of the shower was good and the water heater worked very well too. There was air-conditioning, but I didn't find it necessary during my stay. The hotel grounds were also beautifully manicured. The WiFi was strong and stable.

The bathroom had a very strong and noxious smell of detergent which didn't really dispel during my stay. I think there wasn't a water dispenser for filtered water, but I didn't ask the staff either.

They mentioned tent but it is very small room it is not tent only o0 seq.ft all in one room toilet bed all total max 90 Sq.ft very very small room cannot accommodate 2 persons so very poor n miss guild by them it is mentioned as tent but very small room that not confirtable for 2 person so donot mentioned as tent n donot missguief to coustomerx

Nice big room with a balcony. Lovely grounds with hammocks and a Badminton court. A nice location, 5 minute walk into town but very peaceful too.

The reception weren't always very responsive, not providing water when we asked several times

It was well maintained

The prices as per the services offered are higher

good aarange ments

Peace

Cooperative & friendly staff with colonial type stay.

Excellent place beautifully design

Nothing

Nature

NA

Hotel was really covered with nature... Just loved it.

What we didn't like was rooms we stayed were stinky little.. Tents washroom wasn't good enough as expected..

Beautiful property with lots of outdoor areas for relaxing including a private balcony for each room. Close to trails so very convient to get to lookouts

All meals, well maintained flower plants and other plants also.

room size

Green plants all over the loacation

Location and peace environment

Excellant

Excellant

I didn't like food, as I have visited west end many times, every time food was very good rather excellent, but this time I am not satisfied with food quality.

Did not like anything. Did not have any chance to know how the property is since I did not stay there. Terrible conditions

Not prompt and did not stay because of the poor conditions. They were unable to assist on the matter and all my money went waste. I booked a new hotel immediately.

Nice location kids enjoyed yummy food with lot of varieties

Interior can be more developed to give lavish look its bit old

Hotel surroundings

Great location, beautiful gardens, well maintained. Food was very good, good buffet.

Room was not clean at all, water supply in room intermittent. Staff friendly but could do with better training.

I like only ambiance

Sleeping Bad , n reception staff

Wonderful peaceful place..away from the buzzing streets of Indian crazy cities

landscape

wash room

Surrounded by nature, peaceful.

Lots of monkey around. You can’t enjoy your evening tea in porch.

The hotel is located in a very good area, with all the major sightseeing points nearby, which made trekking very convenient. It’s an old but nice property with a pleasant atmosphere, and the breakfast served was good with nice taste. The room cleaning service was done on time, and the lower-floor AC in the duplex room worked well. Overall, the location and breakfast were the highlights of the stay.

However, the property definitely needs better maintenance, especially inside the rooms. The staff needs to be more attentive, as the reception team was less responsive and could communicate more respectfully. The lighting in the room was poor, the TV wasn’t working, and the AC on the upper floor of the duplex room was not functioning. Although the room was cleaned, the bathroom was not cleaned the next day. The lunch and restaurant menu was quite pricey, and the taste was average, especially the chicken biryani and curry where the chicken was hard and the flavours were below average. The outdoor games area needs improvement, and monkeys were disturbing guests during breakfast without proper management by staff, who were mostly standing and not actively helping. Overall, the stay felt average, with many areas where the hotel can improve significantly.

A cozy and nicely located hotel in the nature. The rooms are nice and large, the toilet could be better. The balcony was nice and we had most meals there. Bijen was helpful. However, there is a complete misinformation at booking.com. The hotel doesn't have any parking since cars are not allowed inside Matheran. We had considerable difficulty due to our lack of knowledge.

Reaching the hotel was very frustrating. From the outside parking, there are 4 KM walk to the hotel. No transport was available and the toy train was erratic. Return to parking was equally stressful since no transport was available and hotel can't help in this at all.

Well maintained with lovely staff. Food was great and location out of this world!

Nothing really

Great ambiance and decent food. The staff was polite.

Desperately requires maintenance. The room had water damage and stains all over the walls.

Breakfast was good but lunch and dinner are almost had almost same kind of food. Only chicken was served on all the days. They should have few more varities.

Location and compound are good food was ok type. Staff is ok

広々した敷地内で過ごしやすかった。 街の奥にあるので、アクセスしにくい。

雨季に宿泊したので、部屋が湿気っぽかった

only the location as it was inside a lush green jungle.

The room was not clean, with stains and old bedsheets. The washroom was very smelly. Food was below average, very few options even after paying such a premium.

The room was comfortable. The area was very beautiful and well located. Close to the market and close to all the scenic points.

Housekeeping refused to give us water on day 2, after we asked, they said they will give it to us after 8pm. Standard check in is 12pm and the water should be replenished daily. For dinner the same 2 non veg items, chicken gravy and fried chicken was served for 3 days in a row. For breakfast when I asked for toast, it was handed to me by hand without use of bread tongs. Calling the housekeeping number in the afternoon is pointless as no one answers the phone between 2-5 PM

The property is situated a little away from the market area which makes it calm and peaceful. (15 mins walk from the e-rickshaw stand). The property is nice and silent, spread in a wide area. Rooms and locations are good and there are many options for all kinds of confort and living.

Early morning service for Hot milk was not offered, it was raining heavily but they were not available any other way too. Staff can be more hospitable.

Lots of confusion in booking..no response from the hotel staff for the enquiries regarding timing ad facilities.

Same as above

The ambience of the place, it is serene. The service by the staff at the lower level was very good. Breakfast was nice, with lots of variety.

The staff at a higher level (managers) could have been more responsive and responsible. Some amenities were not operating like the mini fridge. The recreational facilities like TT and carom were open on sides (fully wet in heavy rains). The sound outside the DJ area was too loud disturbing the peace.

The rooms were clean and spacious.

The food was not good at all. It was unhealthy and not tasty.We ordered ala carte paneer tikka masala and paneer mutter which was very oily. The buffet dinner was overpriced for the quality they offered.There is lot of scope for improvement in the food qual

Pros: Location is perfect, quiet and surreal. Perfect for relaxation. Many different points can be walked along the hotels entrance. Market is not that far, Amenities in the hotel includes, Badmintion court, Table Tennis, Carrom, there is a mini discotheque, Swimming pool. Food is good & could be made little better.

Cons: Rooms are too small, there is hardly any light near the swimming pool, which also becomes your buffet counter, so basically you are eating your dinner in minimum lights.

Well kept site. Food was excellent rooms were well kept. Homely atmosphere

Swimming pool not clean

Greenery

Monkeys drinking water in the swimming pool and tiles in bathroom were too slippery. TV was not working