WoodSpring Suites Billings

Location

No hand towels provided. Advertised as a kitchen suite,but No glasses,plates,cups,cutlery.Sorry,I don't travel with these items.Why provide kitchen facility with no items,What's next a bed with no sheets and pillows?

It was clean in the room and the facility.

They charge an exorbitant fee for having a dog for one night. $10.00 per night with a $50.00 non-refundable deposit. This was not disclosed on the website or any other site. Poor coverage of window letting light into room. Extremely bright light in bathroom that comes on automatically when entering is very unpleasant wee hours of the morning. Large amount of litter on grounds. Dog excrement trash bin overflowing as well as other trash bins.

Let's put it this way, not every bed gets the same rating, the last time we stayed the bed was just fine! One other time we stayed, the bed was not so great!!

Everything, else was fine!!

Very clean rooms

Front desk person was not welcoming. Felt like I was bothering her by checking in.

Grounds were clean, room was nice and clean. Staff was easy to work with. Breakfast was good

Parking was not that great, Checking in took a bit of time. I was told they would put me far away from noisy people, has someone in teh room above me that was stomping around for hours. Complained to front desk.

Didn't do breakfast here

There was no problem with Woodspring Suites, they were wonderful and the place was clean and very pleasant. I didn't use the hotel for nothing but bed because we were there for medical purposes.

seems to be fairly new so it is in better condition than most hotels in this price range. It's set up more for folks that plan to stay a while. You get a kitchen instead of free breakfast.

They put me in a room set up for handy capped folks, which I didn't need but didn't mind either. The bed was really low which may help some folks with disability but it was also extremely soft for a spring mattress. I pictured the same folks with a disability trying to get out of such a soft bed. I didn't sleep well at all on that soft a surface. Otherwise no complaints. Some of the cooking smells were a bit much but only out in the halls.

Super clean shower and bath

No coffee pot in room

Key card to get into the actual area where rooms and elevators were located. It was Clean, air conditioner worked well.

No breakfast, no coffee pot in the room very basic in the room.

Very nice room large enough for everything. Bed was a little low but comfortable. Suggest to have a few more towels. 2 large towels and 2 washcloths provided. No hand towels.

Suggest as when customer comes into the office that should stop talking about other staff members. Over heard them chatting about someone that might show up to work and one of them will need to fill in. than that person said well they will need someone to take my shift. Wish breakfast was offered.

No breakfast and booking .coms card was declined and made a big mess of things when we were trying to check in

The price and the location

Bed was not made and it had a blood stain on it

NO breakfast

There are no hand towels in the room and no kleenex boxes. Bare minimum.

The fee for a pet was way too much!

I always love staying here

This time the staff had to move me to a different room immediately because the beds were torn apart and the mattress wasn’t even on the bed.

Clean and comfy

Nothing

Staff was awesome

Nothing

The bathroom sink and tub had several hair in it. The bathroom floor needed swept and mopped. The pillows were super flat and uncomfortable, as well as the bed.

While staff was friendly, the room was very strange smelling. It was supposed to be a non-smoking facility but we awakened with smells of cigarette smoke and weed. Not a quiet hotel.

Cleanliness.

Internet wasn’t working. Did not get the double queen bed I originally booked.

Room was clean and bright.

The exhaust fan was continuous and pretty loud fine if you are hard of hearing or need white noise - the air competed with the air coming from the heater/air conditioner (no direction change on the vents). Unaware that the kitchenette was not stocked and dishes were for purchase only. Have to request staff turn on the burners. I ended up just using the microwave.

The updated motel

The floors n surfaces were dirty

Rooms are clean, facility is safe, lots of parking and nearby amenities.

Price. Pet fees. Front desk staff.

Bed was very Comfortable. It was clean and a good price

The fridge was loud, no black out curtains light was coming in thru the blinds. And the pillows were way to fluffy, hard to get comfortable.

Location is ok with easy options for food close by other than that the hotel was horrible. Absolutely no accommodations whatsoever. Staff was mediocre.

Absolutely no accommodations, no ice machine, hair dryer or anything. Bathroom sink was dirty. Bed frame was loud and felt unstable. Fridge was not clean, didn’t have ice cube trays so no option for ice on the premises. Toilet clogged easily, barely flushed and water pressure in shower was pathetic.

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Friendly staff, easy parking, clean rooms.

Bed/frame was a little loud when moving.

The staff was amazing from the time I called them to inquire until I checked out 5 days later..

Nothing but the snow outside 🤣

The staff very helpful.

The bed was a bit hard.

Decent price, no carpeting in room (no static charge getting out of bed), plenty of parking.

Gym had a bench but no free weights. Internet was flaky; after first day, router refused to recognize my phone. No decent food options within walking distance. Lighting wiring was funky. Not all rooms were clean.

We had to listen to excessive fan noise all night long.

Excessive fan noise.

Very clean

Location; laminate flooring

No amenities. NO KLEENEX IN ROOM. ONLY OFFER BATHROOM TISSUE, 2 PLASTIC CUPS AND SMALL BARS OF SOAP. NO IRON/IRONING BOARD IN ROOM; NO COFFEE - AT LEAST IN LOBBY AREA.

Location fairly easy to access close to interstate. Room size and bathroom are good size.

My room has makeup on the sheets, there was a bar of shop in the shower used, there was a ball of fuzz and hair on the floor.

Clean, inexpensive

Bed was smaller than advertised.

No coffee pot in room

Great 😌 place to stay and relax

Very clean and room was spacious

They don’t have an ice machine

My husband liked the deep bathtub.

I did not like that there where not enouh bath towels or no hand towels and NO conditioner for your hair. I did not like that there were NO grab bars for getting into the deep tub. This is a bear minimum hotel.

Staff was very accommodating when requesting extra pillows.

They didn't offer breakfast. Little alone, toilet paper to wipe your ass.

The bug issue in the room in the sheets. All over the walls. And I left Sunday night because they were so bad. They're supposed to stay there. Checking out on Wednesday now they won't even give me a credit for the 3 days. I didn't stay there they are very unprofessional. Then I called him to see where my refund was and they said they checked the room and there was no signs of bugs, but I got pictures of them to follow.

The location

There was a fan that was so loud I couldn’t sleep. It was throughout the building and there were a lot of complaints. They tried to find another room but they were all like that. I didn’t stay the third night because of it and was supposed to get a refund for two nights but I can’t get a hold of anyone. The front desk girl wrote a note on my reservation number but still haven’t heard from them!

The room was clean and bed slept fine.

No amenities, no coffee, no water, no ice. I have never stayed at a hotel with out coffee or ice. I felt robbed

ease of booking, location

n/a

Na

Na

I enjoy the value and all of the amenities that are provided.

Everything has been great each time I have stayed.

We love staying there. Not sure u would pick a queen room again. It seems like we didn't get enough towels and no hand towels and the bed was not as comfortable

The room was clean and comfortable. The front desk staff were great as well.

This site needs an Ice Machine.

I enjoyed my stay and would refer anyone who is considering a night stay or more in Billings. The room was comfortable and clean. Its location is concenient because it had places to dine close by.

I was hoping that one day this location will attain an operating Ice Machine.

The rooms come with a kitchen

There was a lot of things in the room that weren't clean, the toilet was nasty, there was nasty water dripping from the side of the shower, the stove wasn't cleaned and there was sauce on the window

Location was great. Nice and quiet. Very clean. I liked that there was no carpeting. Great kitchen facility if I’d been staying longer.

I was surprised there wasn’t a hair dryer. Could have used more heat in the bathroom during my shower.

It was clean and a great location.

Well check in took forever as they gave our room to someone else. It took a while to get it straightened out. I just don’t see how that happened as you need ID to Check in. I was terribly annoyed and worried if the other people were going to be charged or if I got charged double. Very stressful

Everything, staff was nice, rooms were clean, and welcoming, I would recommend it to everyone.

Convenient

Great price and comfortable

this place has everything one could ask for in accomodations. kitchen facilities new rooms and comfortable

WI FI difficult... for me... to access did not use