Premier Inn London Gatwick Airport

Das Bad ist Sanierungsbedürftig.

The room was comfortable and very quiet. The staff were very helpful. The hotel was relatively close to the train station and there were a number of really nice places to eat.

Negotiating the trip on foot from the station was a bot of a problem. The paths were rough and there were a few "dodgy characters" around. This was not the fault of the establishment, however!

Super Preis / Leistung

Tesis çok temizdi benim için öncelikliydi temizliği bu beni mutlu etti ve güleryüzlü personeldi.Otel şehir merkezine yürüme mesafesinde olsada 40 dakika bir yürümeniz gerekir ama otelin önünden kalkan 16 ve 17 numaralı tramvay her 5 dakikada bir vardı çok kolay bir ulaşım sağladı.Kahvaltı çeşiti azdı özellikle peynir çeşidi azdı fakat kahvaltıdan sorumlu olan bütün personeller çok güler yüzlü ve yardımcıydı.Otel konum olarak çok güvenli ve sakindi merkezin içinde kalmak istemezdim çünkü orada çok fazla evsiz ve sıkıntılı kişiler vardı konum çocuklu aileler için çok güvenli.

Gayet iyiydi

Ruhig, sauber, modern, sehr gutes Preis Leistungs Verhältnis

Klimaanlage zu kalt

Super angenehme Personal ! Frühstück war auch sehr fein.

Vielleicht Standort. Aber das ist ok.. Hauptsache nahe am Hauptbahnhof.

We loved our room, the staff were kind and helpful, and the breakfast buffet was greatly appreciated.

For those wanting to stay in a quieter part of the city, this place is perfect. But if you want to stay in a livelier area with many cafes then I would suggest staying somewhere closer to the Alte Oper.

De locatie, vlakbij het centrum en goed bereikbaar vanaf het hotel. De prijs tevens ook

De hoge parkeerkosten van de garage, dit staat niet in verhouding met wat je betaalt voor de kamer.

lits confortables. éclairages correct. salle de bain et wc propre. eau chaude trés chaude; heureusement, il y a un message le précisant. tout est parfait. et le tarif; trés compétritif.

Rien.

Digitale Raumkarte.

Otel çalışanları gayet ilgili, otelin konumu güzel hemen 100 metre ilerde tramvay durağı var istediğiniz yere gidebiliyorsunuz. Metro istasyonu da yakın. Odalar temizdi.

Otelin çevresi çok kötü ve tehlikeli, yani gece dışarı yürüyerek çıkmak mümkün değil. Bir denedik, özellikle metro istasyonu civarı evsiz ve mülteci kaynıyor. Kullanılması yasak olan madde kokularından mideniz bulanıyor.

Gostei de tudo: pessoal muito atencioso, decoração muito agradável, conforto muito bom, pequeno-almoço digno para este tipo de hotel e uma higiene imaculada. Muito próximo do centro da cidade: fui a pé visitá-la.

Die Lage war super, man ist in 2 min an der Bahn und kommt überall super schnell hin. Das Personal ist sehr nett und freundlich. Das Zimmer ist schön und ausreichend von der Größe. Das Hotel hat ein Parkhaus wo man für 24h 21€ zahlt.

Das Bett war sehr unbequem, dadurch haben wir kaum geschlafen. Im Bad hat es sehr gestunken nach Abfluss! Da das Hotel sehr digitalisiert ist gibt es keine Karte mehr zum einchecken ins Zimmer sondern alles über das Handy. Wenn man älter ist, stelle ich mir das schwierig vor!

needs air conditioning but eveything else was great great room great value clean

La atención del personal.

Todo perfecto.

The staff are great and the location is perfect and easy access to transport.

Nothing

Front desk staff were great! Very friendly and informative. Room was clean and comfortable. Pretty good value.

Area around the hotel and between hotel and train station was dodgy. Wasn't threatened or anything, but also was always on alert. I wouldn't let my wife go out in errand by herself.

L'albergo è nuovo e moderno anche con le procedure di check in , il rapporto qualità prezzo è eccezionale, consigliatissimo

I liked that getting on the elevator to the room is only possible with a key. It’s a high level of security, especially near the train station. The room was clean and cozy, quiet.

Smell in the hallway on the floor. I just want to be fresh (perfect orange smell)

Personale gentile

Letti non molto comodi

Close to main train station. Staff is friendly and rooms are very clean!

Excellent place to stay in Frankfurt and would often try to stay here

Very centric, rooms well equipped and staff was nice!

Only duvet available. A bit too warm for summer.

Gutes Frühstück, Tiefgarage nicht zu eng

Zimmer sehr warm, mit Klimaanlage zu kalt

Sehr bequeme Betten

Está cerca de la estación y buena atención en el check in y check out de 24 horas

Un poco Ruidoso

Bequeme Betten, nettes Personal, ruhig und trotzdem zentral, Preis-Leistung

Es war zu warm im Zimmer und Fenster konnte man nicht öffnen. Später haben wir erfahren, dass man nur an der Rezeption Bescheid hätte geben müssen. Dann wären Fenster geöffnet worden.

Location and the staff

Nothing

Perfekte Unterkunft für eine Nacht im zentralen Frankfurt

Prédio com aparência nova. Quarto espaçoso e bem equipado com o que é descrito. Tudo bem limpo.

Como nao é a primeira vez que ficamos perto da estação e ja sabíamos da frequência de pessoas mais humildes próximas a estação de trem, nao nos assustamos. Apesar dessas pessoas estarem pelas ruas, elas nao te incomodam.

Sehr gute Ausstattung, sehr Komfortabel

Personal etwas aber auch okay

Die Klimaanlage

Ich hätte gerne einen Minibar.

Personnel agréable, disponible et à l'écoute Petit déjeuner continental varié

Výborná dostupnosť mestskej dopravy, 1 min. k zástavke električky, 4 min. k stanici metra. Raňajky chutné, pečivo čerstvé. Všetky druhy jedál mali zastúpenie, možno navonok skromnejšie, ale úplne stačilo. Úschovňa batožiny

Všetko bolo OK

Stayed for one night- good size room, clean and great location close to Frankfurt station

It can be a bit noisy from the traffic on the streets however no fault of the hotel

Die Mitarbeiterin war leider sehr nervös und hat respektlos mit uns gesprochen. Bei unserem Anruf bei der Notfallnummer hat ein Herr geantwortet, der uns sehr hilfsbereit unterstützt hat. Dafür möchten wir uns herzlich bedanken.

Das Verhalten des Personal

Gute Synthese aus engl. und kontinentalem Frühstück in ansprechendem Raum. Sehr ruhige Zimmer, gute Klimaanlage, gute Parkmöglichkeit im UG des Hauses. Touristische Ziele wie Messe, Senckenberg Museum, Bockenheim mit großer Auswahl an Lokalen und Marktständen fußläufig erreichbar, bequeme Anbindung an U-Bahn und Straßenbahnnetz

Die Musikauswahl der "Dauerberieselung" beim Frühstück könnte vielfältiger und dezenter sein. In der Dusche ist die Abdichtung der Tür defekt und verursacht außerhalb Wasserpfützen. (betr. 203)

sauber, modern

kein Schrank, keine Ablagefläche für die Kleidung, 5 Tage lang musste die Kleidung im Koffer liegen bleiben, Frühstück für den Preis gut

The shower room floor was not cleaned. Everything was ok apart from that.

Accueil sympa, hôtel calme, chambre confortable

Le prix du parking pour la nuit 20 euros, en sous sol, mais étant pas rassurée du quartier, j ai pris le parking. Nous sommes arrivées de nuit, et le quartier ne semble pas très sécurisé

Lage

buon hotel per una notte, stanza un po piccola

Very clean , rooms are very nice

Nur5 Minuten vom Hauptbahnhof entfernt!

Πολύ καθαρό, κοντά στον σιδηροδρομικό σταθμό και πολύ καλό πρωινό.

Cómodo y bien ubicado

Very close to the hauptbahnhof, clean rooms

The room was quite clean and the airport was quite close to the hotel. It was quite comfortable that on our last day we were able to leave our bags in the hotel and collect them later for free.

There was a bit of mould in the bathroom. It was uncomfortable that you cant control the temperature of the a/c. We didn't really like the area around the hotel because it was a bit dodgy.

Excellent breakfast and fantastic bathroom

The room was not for 3 people: we couldn’t move or storage our things and the sofa bed was bad. The parking was very difficult to find. After running circles we entered a parking that was from the hotel next door. We paid the fee for this hotel too! When finally a car left and the entrance of our parking appeared…you also needed extra skills to drive in such a narrow parking. The best came the last morning when we came back from breakfast and we saw on the floor in the corridor a used condom. I am sure it wasn’t the hotel’s fault, but either way it was disgusting…

Tutto nuovo e funzionante, la stanza era pulita, e lo staff gentile, la colazione era completa di tutto, un bel posto

La posizione non è lontana dal centro, ma anche vicino alla stazione I quali dintorni non sono ben frequentati

The location is very good, good connectivity. Its well maintained and very clean.

Frühstück wurde immer wieder aufgefüllt. Nach dem Auschecken konnte man die Koffer noch im Hotel lagern. Personal war sehr freundlich.

Abbiamo soggiornato in questo hotel per quattro giorni in occasione della nostra vacanza questo agosto a Francoforte. Tutto molto bene, camera tripla molto spaziosa, pulita e con tutti gli accessori (phon, ferro e tavolo da stiro, bollitore acqua, ecc...). Personale gentile e disponibile, grande hall molto elegante. Zona servita da mezzi pubblici e metropolitana e vicinissima alla Festhalle di Francoforte. Facilmente raggiungibile con la metro il centro città e il fiume Meno. Se ritorneremo a Francoforte saremo lieti di soggiornarvi nuovamente. Consigliato per famiglie con bambini come noi. Carla Wir haben während unseres Urlaubs in Frankfurt im August vier Tage in diesem Hotel verbracht. Alles war ausgezeichnet: Das Dreibettzimmer war sehr geräumig, sauber und gut ausgestattet (Haartrockner, Bügeleisen und -brett, Wasserkocher usw.). Das Personal war freundlich und hilfsbereit, und die große Lobby wirkte sehr elegant. Die Gegend ist hervorragend an den öffentlichen Nahverkehr und die U-Bahn angebunden und liegt ganz in der Nähe der Frankfurter Festhalle. Das Stadtzentrum und der Main sind mit der U-Bahn leicht zu erreichen. Sollten wir wieder nach Frankfurt kommen, würden wir gerne erneut hier übernachten. Empfehlenswert für Familien mit Kindern, so wie wir es sind. Carla We stayed at this hotel for four days during our vacation in Frankfurt this August. Everything was excellent: the triple room was very spacious, clean, and well-equipped (hairdryer, iron and ironing board, kettle, etc.). The staff were kind and helpful, and the large lobby was very elegant. The area is well-served by public transport and the metro, and is very close to the Frankfurt Festhalle. The city center and the Main River are easily accessible by metro. If we return to Frankfurt, we would be happy to stay here again. Recommended for families with children, like us. Carla

The hotel is close to the train station and within walking distance. The area is OK and safe, I think. Please note that my safety assessment is based on my being male. The breakfast was good and offered a variety of options.

Nettes Personal. Tolle Lage.

Schimmel in der Dusche. Familienzimmer zu klein. Ausziehbett hatte Sprung-Federn die man sehr gespürt hat.

Calme absolu, aucune nuisance extérieure ni des voisins. Personnel charmant. Le design de la chambre et de l'hôtel, propreté impeccable. Excellent rapport qualité prix. Un sans faute.

Literie un peu ferme à mon goût. Manque de petits détails comme des verres dans la salle de bain, des crochets pour les serviettes et des mouchoirs.

Frühstück war vollkommen in Ordnung , für uns war die Nähe zur Festhalle wichtig

haben nix zu bemängeln

Close to Hauptbahnhof, 2 types of pillows, good bed mattress, light summer blanket on request possible, good working AC, clean and pleasant place with polity personnel. Good quality shower gels in the bathroom. Close to nice food Asian places like Soi 22, Hunan Restaurant Aunty Zhongs Noodle Bar- highly recommend.

The bed is only 1.40- for 2 people a bit too small. Area outside of the hotel in the evening/ at night is not pleasant and pretty dirty. It is not feeling much safe to be around there when it is late.

Персонал великолепный,быстро реагировали на просьбы.Завтраки отличные,обслуживание на высшем уровне и номера чудесные. Спасибо вам большое,процветания вашему отелю!!!

Единственное,чего не хватало-это маленького холодильника ,а так все супер

Frühstück war gut Einziges kleines Manko, in der Dusche waren Haare auf dem Boden.....

Waren in Frankfurt zu einer Veranstaltung in der Festhalle daher war die Lage optimal zwischen Halle und Bahnhof. Schönes sauberes Zimmer mit Klimaanlage, schalldichten Fenster, Kaffee, und Tee. Preis-Leistungsverhältnis ist ok.

Schlafen ist nur bei geschlossenen Fenster möglich da es an einer lauten Strasse liegt. Die Lage ist zwar sehr zentral zur Messe aber in einem Umfeld wo man alleine nicht unterwegs sein möchte.

Ottima posizione e ottima colazione, possibilità di parcheggio a pagamento ma disponibilità di parcheggio gratuito in zona

Mancanza di un frigorifero in camera

Alle andere Mitarbeiter ausser die asiatische/Chinesische Mitarbeiterin waren höflich und nett.

Katastrophaler Check-in bei asiatischer/chinesischer Mitarbeiterin, danach alles in Ordnung Wir sind am 09.08.2026 gegen 15:30 Uhr als Familie mit kleinen Kindern im Premier Inn Frankfurt angekommen. Leider hat die asiatische/chinesische Mitarbeiterin beim Check-in unseren Aufenthalt von der ersten Minute an ruiniert. Sie war von Anfang an extrem eiskalt und zeigte kein einziges Lächeln – sogar unsere kleinen Kinder fragten mich, warum die Frau so unfreundlich zu uns sei. Als ich ihr unseren Namen und den Buchungscode von Booking.com geben wollte, meinte sie sofort in einem unverschämten Ton, das ginge nicht. Sie behauptete stur, ich dürfe nicht einfach für meine Familie buchen und jeder müsse einzeln buchen. Sie verlangte sogar für jedes einzelne Zimmer eine schriftliche Genehmigung, dass die buchende Person zugestimmt hat, diese Zimmer für die anderen zu buchen – was absolut unverständlich ist, da ich seit Jahren so für meine Familie buche. Obwohl ich die ganze Zeit höflich blieb und versuchte, die Situation lächelnd zu klären, steigerte sie sich hinein, wurde extrem laut und schrie uns an: "Zeigen Sie die Reisepässe, und zwar für ALLE! Ich muss jeden Pass genau überprüfen!" Wir waren alle zutiefst geschockt über diesen aggressiven und grundlos respektlosen Umgangston. Als mir der Geduldsfaden riss, wechselte ich zu ihrem männlichen Kollegen am Schalter. Dieser war von Anfang an sehr höflich: Nach Nennung meines Namens fand er die Buchung sofort und wickelte den Check-in schnell und professionell ab. Abgesehen von diesem Vorfall war alles in Ordnung. Das Personal am Abend, in der Nacht und am nächsten Morgen war ausgesprochen freundlich. Es ist wirklich extrem schade, aber wegen dieses inakzeptablen Verhaltens beim Check-in können wir diesmal nur 1 Stern vergeben. Wir hoffen dringend, dass die Führungskräfte das Gespräch mit dieser Mitarbeiterin suchen!

Makkelijk aan te rijden vanaf de snelweg. Heel prettig als tussenstop vanuit Italië naar Nederland. Zeer comfortabele bedden en zeer schone kamer. Fijn Italiaans restaurantje en supermarkt/bakkertje op loopafstand.

Helaas was sloot het kiepraam niet goed waardoor we wat geluidsoverlast van de straat ervaarden.

Short walking distance to the venue (Festhalle), the staff was friendly and helpful, the room was big enough for one, and the bathroom size was also good. Very good connections to the city centre (tram across from the hotel or underground approx. 5-10 min away).

Drinks and food were a bit pricey (but to be expected for a hotel), early check-in price tag is also too high

Parking payant disponible, petit déjeuner, chambre agréable et propre, clim

Milý personál, chutné raňajky.

Znečistený koberec v izbe

Gute Lage, gutes Frühstück

Zimmerreinigung nur auf Anfrage, WC Papier und frische Handtücher sind selbst bei der Rezeption zu holen, Teppich im Zimmer, dreckige Fenster, zu wenig Ablagemöglichkeit im Bad und zu wenig Stauraum für Kleidung

Ottimo hotel in centro a Francoforte.

Niente

Poderia ter um frigobar no quarto e um ar condicionado potente.

Das Ambiente. Die Einrichtung und das Lichtkonzept haben mir besonders gut gefallen.

Chambre spacieuse, confortable et propre , accès facile et quartier idéal

Rien tout était parfait , je suis ravi de cet hôtel et de son accueil

El baño es amplio y la cama cómoda, además la habitación tenía un pequeño sofá. En resumen, instalaciones cómodas para estar una noche

Nada, todo correcto

Our room was clean, bright, and very comfortable. It was great that the hotel had its own indoor car park. And additionally it was also very convenient to have an iron and ironing board in the rooms.

Couldn’t reach reception desk when we called via written phone number even we dial the number that auto message mentioned.

Did not had breakfast but the expereince was great

None

Conforto

Todos os itens estavam ótimos

Service impeccable

Lovely spacious room with nice facilities. Friendly staff and a wide selection of food available for breakfast

Prijs was goed Ontbijt was goed Kon lekker biertje drinken in de lobby

Locatie is in een afro gebied waar veel junkies rondlopen en wiet wordt gerookt. Wij vonden dit zelf niet prettig. Vorig jaar zaten we meer in een buitenwijk voor onze vlucht vanaf frankfurt en dat was beter Je moet ook 20€ betalen voor parkeren en de laadvoorziening werkte niet!!

Jeśli chodzi o pokój stosunek jakości do ceny bardzo zadowala, czysta pościel, dodatkowe poduszki to wszystko na plus, sam hotel nie budzi zastrzeżeń i jesteśmy zadowoleni z noclegów

Brak lodówki, uważam że w dzisiejszych czasach to powinien być standard, mam zawsze przy sobie leki które wymagają chłodniejszej temperatury, ale też w upalne dni przydaje się bardzo. Lokalizacja , jedni określa ja na plus blisko dworzec idealnie, natomiast sama dzielnica jest bardzo specyficzna, gorsza strona Frankfurtu i każde miasto takie ma, hotel nie ma ja to wpływu, ale pozostawiam tą informację pod rozwagę innym , jeśli jesteście w towarzystwie to można poczuć się bezpiecznie , samemu już nie do końca

I didn't take breakfast at the hotel but I saw the area and looked good.

Sehr einladender Eingang und viele bequeme Möglichkeiten sich zu einer kleinen Runde zusammenzusetzen. Der Check-In war äußerst freundlich.

Prijs kwaliteit is dit prima! Ontbijt was zeer oké, ligging was super centraal en een beveiligde parking (betalend) dus alles wat we nodig hadden voor 1 nachtje.

Ubicado en una zona muy tranquila y bien conectado con estacion de tren. Muy buenas instalaciones, nos encantó

Nada

Just stayed for one night as a solo traveller. Arrived just after 3pm and I used a self service machine to check myself in, very easy. I was on floor 3 and put in a triple room. Very spacious / clean room. Big fan of the purple mood lighting. Restaurant had a big queue as did the bar, so took the shuttle train to South Terminal and McDonalds is a 5min walk from there. Had a good nights kip before an early flight and would use again.

28November I was making a dinner reservation with Kelly, I had had a distressing day, Kelly asked if I was OK and I told her what a terrible day I had. Went to our room after dinner, found a bottle of wine and chocolates plus the kindest message from Kelly. Thank you so much xx

To start off, due to a Premier Inn IT problem, when we booked our stay, we never received a confirming email. We phoned to have this corrected and PI rebooked the room for us. However, we were then billed twice. We contacted PI several times (not easy from Vancouver and not cheap) and were told that the problem was “in limbo” and would be fixed soon. It never was. We continued to make calls, with no result. We had to have our Credit Card company chase after PI. They finally got our money back. No apology from PI. Our hotel stay was not great. I have stated this before but again, the check-in equipment was not functioning properly and we had to have a staff member process our room. Our room was about as far away from the lifts as it could possibly be. The room was about 28 degrees when we entered. The phone was not working (the wall jack was broken). We didn’t realize this until we were ready for bed & wanted to set a wake-up call, and couldn’t. The handheld shower had come unscrewed so, I had to fix it (couldn’t call…). We went down for dinner, ordered our food and waited an hour before the mains were delivered (and this was only after asking where it was). So, even though we have stayed at PI many times, it is now likely time for a permanent change. We will not be surprised if we receive no response from this review.

The bed and pillows were perfect and we both had a good night's sleep. Quality of the food was good and served nice and hot. When we travel, we always stay in the Premier Inn if available. Always good.

Modern, clean room with a comfortable bed and decent shower. Self check in was easy, and there's a drop box for the key just as you leave the building which means you don't have to go back to reception (the exit is on a different floor to the reception). Overall this hotel was excellent value for money.

Great location for the airport,departures across the rd.Had an early flight and they do breakfast from 4am so all was perfect.The rooms are spotless,big comfy bed with great showers.Check in was simple..DIY.Special mention to Dipson at breakfast,great chap helpful and friendly.

Lovely food efficient service and friendly staff (Jin was our server and was very good) Nice atmosphere and good value Thumbs up

Room had amazing ambiance with LED lighting & exceptionally clean Waitress Jin, she was extremely great at service! Food was prompt!

Very conveniently situated opposite Gatwick's North Terminal, this hotel offers large, quiet rooms with a very comfortable bed and plenty of space on the lounge for luggage. Staff are friendly and helpful, breakfast is good and I can recommend the fish and chips for dinner

Very friendly staff, very comfortable room, especially Mr Dipsun excellent customer service. Would definitely recommend to family and friends next time we travel.

Service by Marwan was impecable, he was very friendly, approachable and attentive. I was having a horrible day and he made it better!

Great reception from Stanley to sort me out a room last minute. Shame was the hot water wasn’t adjustable so Luke warm bath. Room adjacent seemed to chat all night.

All was fine except the bar service which was very erratic. Later in the evening, with a busy bar, there was only one bar server, with a long queue. The manager seemed to think that the situation was fine. He could have helped, but didn't.