Premier Inn Birmingham Cc - New St Station

An overnight stay with friends to visit Christmas Markets in Birmingham. Great location and the staff were amazing. We booked into a Premium room which was very nice but lacked some of the extras but this was rectified but sadly no sweet treat as head office hadn’t supplied them!

Christine was amazing, a warm welcome and checked in quickly. She was able to let me check in slightly earlier than I thought, which was great.

Excellent location, right outside the train station. The staff were so friendly, kind and helpful. Despite it's location in the heart of the city, there was minimal noise and the hotel was very clean. We had a twin room and the bed was squeaky but the facilities were great. We have already said that we'd definitely stay here again and plan to return next year.

Thanks Nemo for being so welcoming and helpful to me after the last train to Exeter had left Birmingham New St , leaving me without anywhere to stay. You’re a real star. The Room was spotless and very comfortable. Perfect for me as a weary traveller. Ps I love your name too. 😊

Great location, 2min walk from New Sreet station. Close to Bullring for shopping & walking distance to Xmas Market & Cathedral Market. Hotel has 7 floors, make sure you ask for 2 keys if 2 of you sharing as a key card is needed to use lift to your floor & also via the stairs to unlock door to your floor. The key is also to provide the electricity to your room, hence the need for 2 keys. Bed was comfortable but for the soft pillows these were not of great quality. Lumpy in parts & did not pass the pillow test. The breakfast on offer was excellent. Full English with a choice of stuff. Cereal was on offer. Check in was at 3pm via 2 machines at reception, there was someone on hand to help out if need be. Overall the hotel was good & central to everything.

Room was very clean, quiet and comfy. Bed especially comfy and good shower. Lighting also very good and easy temperature control. The hotel entrance is fairly unremarkable bordering on dingy. But the lift takes you to reception and you soon forget about the ouside as it is pleasant enough. Check in was totally devoid of any cheer or interaction, no pleasantries to make you feel welcome. Check out similar, not even a hope you have a good journey or a goodbye.

I was able to check in early which meant a great deal on a busy work day with an armful of bags. Christine was wee star, she went out of her way to be helpful.

Best location, when neat and quiet hotel despite being at the New station street. A lot of shops and restaurant around the hotel which makes it to be a very good location for anyone. Room is very neat, clean, and spacious No noise at all Good services were rendered by the hotel staff. I enjoyed the breakfast

Christine was amazing!! Great check in and warm welcome Room was comfortable and great location for the centre of town and station. Would 100% recommend to anyone Didn’t have breakfast as I left so early for train home Easy self check out…..

A calm and friendly haven and a really good place for a city centre visit. Staff were very welcoming and polite. Nice clean and comfortable room and good wifi. The bar was a relaxing place for a drink.

There was nowhere to park.This should be clearly stated on the hotels.com app Evening service at the restaurant was terrible due to staff shortage.It took nearly 2 hours for a very mediocre one coiuurse dinner!

A functional hotel, very convenient location, a bit overpriced, and the hotel entrance can be horrific at times due to the amount of homeless hanging around and also the level of antisocial behaviour that you see as you are making your way to the entrance lifts at night. Our plus room with a view was very nice (not sure it was worth the extra money) but there was a horrible smell coming from the sink in the bathroom, we couldn’t spend more than five minutes in there without feeling sick, in the end I closer the plug in the sink and filled it with water, and that helped a lot. Breakfast was average, but the staff were great, very welcoming and always happy to help.

BE ADVISED you need to go up to floor 0 to sign in, there is no signage explaining this. We signed in via the computer screen and made our way to our family room only to find that the couch had not been made up and when I went to question this I was told that the room was actually a single occupancy room and we were quickly offered an alternative 2 floors down which was fine but the television remote was held together with tape and very temperamental which was very irritating. Breakfast was tasty, toaster takes forever to brown the bread, greeted pleasantly by staff member who showed us to our seats.

Poor customer service. Poor room conditions (congested and bad odor). Homeless people nuisance around this place. Good Breakfast and good breakfast team. Transportation and area from this hotel is good.

Perfect

Another great overnight stay here to see a show , the staff are extremely friendly and helpful, shout out to Nemo on reception who sorted out a small problem with our room on arrival 😊 Delicious breakfast 😋

Stayed at this premier inn on the 4th October. The staff were lovely, but as a business I am disgusted by the lack of care and customer service they have show. I have complained about the "accomadation" (ie railways station entryway) that guests were left in for numerous hours after the fire due to its unsuitability and lack of seating, but they seem to think this was acceptable and basically tough s-*t that it has caused my chronic pain condition to flare up. .

Had a great time staying here , great location and clean , perfect for the Christmas market , staff are super friendly , thanks

Lage: zentral, direkt an der Einkaufsstrasse, Bahnhof New Street um die Ecke Zimmer: ich hatte ein premier plus Zimmer im 7. OG. Zweckmäßige aber ordentliche Einrichtung. Alles sauber. Ruhig, von der Straße oder dem Bahnhof war nichts zu hören. Lediglich die Wassertemperatur in der Dusche hat ständig geschwankt. Personal: nett und hilfsbereit

Hotel seemed ok when we arrived. But there was a fire in the night and chaos ensued. We were left outside for about an hour and a half. I needed medical care but in the end had to chase this up. There were 2-3 other Premier Inns in the area but we weren’t offered to move to one until 4 1/2 hours after we were evacuated. The hotel wasn’t ventilated to get rid of the smoke for days after the fire. They also don’t refund on the good night sleep policy for fire, but ignore the statutory rights! The customer service was lacking for this experience more than just the hotel being a problem.

Started off with smell of smoke constantly and put in wrong room to begin with then when we order food or drinks it takes them at least half hour even just a drink at bar takes ages and the when we had dinner it’s came but was horrible and no where to contact via email and there’s only one women who was lovely with great manners but the rest were rude and not helpful And looked miserable constantly and one of them was the manager never coming back again

The good: The early check in and 12pm check out time. The location was super central The view from our room on 2 sides with premium plus with a view Definitely a step up from a standard premier in room Appreciate the security outside the venue as it was quite rowdy outside Appreciate the swipe card to get to your floor for added security The bad: For a "plus" room there were just some basic things that could have been better, such as some loose fixtures, patch work to fix things that was super obvious, degrading PU leather on the chairs, the carpet was really badly stained, the water in the shower went through a cycle of 15 seconds fine, 2 seconds freezing, 2 seconds scalding, 15 seconds fine etc etc. We were also only given one towel for 2 guests so had to ask for another As expected on a Friday night in the city centre, there was a lot of antisocial behaviour outside the hotel as there's a McDonald's next door. I believe the police were even called as we were leaving.

Sleep ruined due to fire alarm and hotel is blaming other companies nearby for the fire. Spoke to Hotel Guest Relations on Monday morning and they won't return our money as fire was not part of the hotel. We woke up at 02:30 and was allowed back in about 06:00 to collect belongings and leave.

Well what can I say the night staff Sue and James wow how professional they both are. We had to be evacuated due to a fire. Sue and James got the hotel evacuated so quickly and made sure we were all safe. Sue and James kept us safe, cheerful and kept us up to date on the situation. James took us to the other hotel and ensured our safety at all times. Such lovely staff they need to be recognised by premier inn for all they did to ensure the safety of all the guests. Cannot thank them enough for all they did. They went over and above the call of duty.

Good place