Premier Inn Birmingham City - Waterloo St

Nous avons passé bon séjour, propre, confortable, a proximité du centre ville, personnels compréhensifs et bienveillants !! Petit déjeuner copieux ! Je recommande !

There was no toilet brush. Which is very weird.. And the usb in the walls didnt work properly.

God beliggenhed tæt på centrum. Lidt larm fra nærliggende pubber m.v., men ikke noget der generede. Meget flink og serviceminded personale.

Very clean and welcoming.. Enough condiments and essentials. Keep up the good work. The extra pillows were a dream and very comfortable

It is the best premier inn I have ever stayed in. The lady with fair hair and the gentleman who were in reception on Saturday and Sunday evening (22-23/11) were so friendly. Nothing was too much trouble for them. The rooms were comfortable and very clean. The location could not have been better. I was very impressed and very happy with everything.

Ideal location so close to Birmingham New Street Station and the Priory Rooms where my meeting was being held. I had a gorgeous view over the Christmas Market which helped me feel right at home. The hotel room was clean, the bed comfortable, a bath plus powerful shower and there was even a small Christmassy pin badge left to 'get you in the spirit' - a very nice touch. When I arrived, sadly one of the staff members, (I think called Pauline), was handling a very difficult customer who was kicking up a fuss about the check-in machines being broken and a small (but fixable) admin error that had occurred. Pauline remained professional, reminding the customer that no one comes to work to be shouted at and also proceeded to check me in efficiently and kindly. I wish Pauline well and hope her hard work and professionalism is recognised - and that she is aware of the multiple other customers who are grateful for her. To all other customers, who may stay at this Premier Inn or not, I urge everyone to be kind and maintain perspective. There are a lot of things wrong with this world, but a minor check-in delay is not even in my top 100.

Raji was fantastic. I needed to alter my booking for a business trip and she was so polite and helpful and I was able to get full refund on the booking that I no longer needed. What a star!

Noisy room, didn't sleep well due to lorries reversing beepers, bottle bins being emptied very early, not good... breakfast: mushrooms cold, black pudding cremated and poor quality sausages.....

Room was clean. Price reasonable. Staff was courteous.

Very good overall Only gripe is I have medication which has to be stored in fridge which was provided However I need to freeze pouch to put in cooler bag to take medication home Luckily I had a friend who lived locally to store it in freezer I have stayed at many hotels and they all have freezers available to store the pouch and I was dismayed to hear that this hotel had hasn’t even heard of this and refused to store it in freezer as it may contaminate food I thought a clean plastic bag would resolve this but they would not budge

Stayed here after a night out in Birmingham. Perfect location with loads of nearby bars. I had an internal room and didn't hear any noise at all during the night. 5 minutes walk to New Street Station and 5 minutes walk to the nearest carpark (I got the train, my friend drove) Easy quick check in. Friendly staff. I was given a free bottle of water in the morning from reception as the vending machine in the lobby only accepted card payments and I only had cash. Everything a Premier Inn should be.

The staff at this hotel have been amazing so friendly and helpful and fun, thank you so much for making our stay enjoyable

Staff are the best, friendly and helpful, sharing vouchers for free drinks and discounts for bar next door. We lost our home keys and Rajj helped get them sent to our home. The team are absolute stars. We always stay in a prem. Inn, so we will be back. Excellent location of Waterloo one, too.

Reception staff were exemplary throughout our stay. Breakfast was great. The location was good for the city attractions and transport links.

Great location, Team are very helpful nothing is too much. We loved the Halloween on reception and the gifts/treats in rooms. We couldn't ask for a better stay

The staff was wonderful and extremely helpful during my stay! Will come again. Everyone was extremely polite and everything was clean. Everyone was reasonable and completely levelled in expectation.

The people and rooms were phenomenal. Everyone was not only polite, but accommodating as well. Definitely will be coming back, one of my top picks of a hotel.

Room was comfortable and very clean. Staff were welcoming and very helpful. Could not fault them, will be staying again

Me and my partner come to this hotel every month for her uni and we had no problem at all and always have done late out but this time reception team ( Tina ) said she had been here for 10 years and they had never done late out in this hotel that just baffled me .why would you lie to a paying customer like that i work in hotel myself and to be able to lie to guests like that so that makes her job easier is not good for the company .when i challenged her she started to change her answer to oh because we have early in. I told her every company does early in/late out she said not with premier inn. This is the last time we will be using your service Thank you

Have stayed at this hotel a few times now and we always have found all of the staff really helpful. We go by train and leave our luggage in their secure room until check in time. When we do check in we have never had to wait very long and always had a good clean room.there is always a supply of tea making facilities available. e.g extra tea and coffee etc. And have always felt safe coming back to the hotel after a evening out. Breakfast the next day was very good and plates etc cleared regularly. I will be booking this hotel again.

Staff brilliant and for me the room windows open which was a plus good breakfast and had dinner one night in restaurant which again as good

Stayed here 4/5 October, staff were loverly & friendly and made you very welcome. Seems a though they have some issues with the drains and was not very pleasant smell in the bathroom. Paid for breakfast on the Sunday morning but due to issue at one of the hotels breakfast was cancelled & said refund would be issued in the next 5days, 10 days have passed, several phone calls still waiting for my refund. Quick on taking your money but difficult getting it back.

Great hotel. Welcoming, clean, modern and very competitive on price. Location is perfect and will definitely make this our new regular when we visit from now on.

So noisy we didn’t get to sleep until gone midnight as the premier is opposite late night clubs and bars, It’s a shame we were not told about the noise level before we booked as we would not have stayed at this premier.. other than that the reception staff are lovely and the room was very clean. Restaurant staff were not so friendly unfortunately and quite abrupt.

Clean. Comfortable. Convenient. Great location.

Good experience.