Premier Inn Liverpool City Centre - Moorfields

Aardig personeel 1 petsoons bed minder matras en ontbijt was weinig keuze

Helt ok rom. Frokosten var ikke noe særlig. Personalet viket uinteressert og tallerkner, glass og buffeter var direkte skitne. Veldig uappetittlig.

Slitent, veldig lytt, vanskelig å sove med så mye støy fra knirkende gulv og trapp. Lite tilstedeværende personal som sto mye på utsiden og røykte. Bestilte rengjøring av rom, men det ble aldri gjort.Kjedelig, smakløs frokost. God beliggenhet. Kommer ikke til å bestille der igjen.

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Recently stayed here with my grandsons to attend Comic Con at the arena. Lovely hotel but a good deep clean is needed!! Discounted car parking opposite which was very handy. Didn’t have any meals in the restaurant so can’t comment but we did have a drink at the bar which was fairly priced and had a good selection but I did notice a lot of flies around the bar which was off putting. We did have breakfast as my grandsons love a premier inn breakfast. Breakfast was very tasty, plentiful and hot!! Great selection. Have to mention Chris who greeted us on Sunday morning was very helpful and chatty. I would definitely return to this hotel in the future

Great location , bar could be updated and decorated all a bit dated, staff very friendly but had to wait to be served at the bar and to be checked in for breakfast

This hotel is central, so a good base. The beds are comfortable, the pillows lovely. The soap used is of a good quality. However, the cleanliness of the hotel is not of a good standard. The rooms need a deep clean, and the hotel is in need of updating. Carpets look old and worn. The bar area was not well kept, and there were a lot of small flies buzzing about! Would have to think twice about staying again.

God plassering, utdatert rom

All OK just!! room noisy from outside and smelt musty but was not very expensive. Shame they do not have a room refresher so it smelt nice and would have been better on a higher floor due to passing traffic noise.

Great place to stay. Ten minute walk to Mathew Street, 15 minute walk to the docks. Hotel was great, a typical Premier Inn. Staff were very welcoming and friendly. Breakfast was excellent. Highly recommended.

Appalling stay - we've never experienced a Premier Inn like this. Clearly understaffed which does not excuse the rudeness from one member of staff at check in and breakfast. Don't bother with breakfast, we waited 20 mins for clean plates and for food to arrive. When we tried to ask, we were told 'I'm too busy you'll have to wait' before we could even get our query out. The member of staff then walked off. We ended up getting a refund for both days as we didn't have it in us to rejoin the still stationery queue. Room was scruffy (scuff marks on walls and botched DIY), sink didn't drain and toilet didn't flush properly.

Rummet var inte klart vid incheckning 15:00

Pleasant stay. Great location, clean and mostly very pleasant staff. Shame about the tall chap on breakfast, rude, unhelpful and needs some urgent customer service training!

Absolutely brilliant nothing more to say a big massive thank you to linda xxxx always a pleasure 😀 all the staff are a credit to premier inn thankyou to emma, Ryan, Charlie, matt, teigan, john aron ,sorry we missed Ryan H hopefully we'll be back in may xx Paul and deb

This Premier Inn is situated in the city, and is within a reasonable walk to all the tourist spots, (about 5/10 mins) to the Waterfront, Pier Head and Three Graces. About the same amount of time to Mathew St (The Cavern Club). There is no parking on site, but ample parking directly opposite in an NCP Multi Story carpark, where you get discounted parking. (It was £9 for 24 hours when we went - October 2025). Just ask at the Premier Inn reception desk to validate your NCP ticket. We had the meal deal purely for convenience and the food was amazing. The evening meal we had was good quality and presented beautifully. There appeared to be an issue the next morning, as we overheard a member of staff saying there was no chef that morning, but I wouldn't have guessed if I hadn't heard him say so, as there was plenty of well cooked breakfast and continental breakfast choices available, when we went down. The staff were all friendly and accomodating, the room was comfortable and clean and everything you would expect for a Premier Inn, but in my opinion the food in the restaurant was really good, and better than I have had in other Premier Inn restaurants.

Stayed overnight (Sunday, 12 Oct). Managed to pay £15 for an early check-in at 11am, which suited us so we could be on our way for the day. The room was lovely and clean with crisp white bedding. Everything in the room was in good working order. Tea/coffee facilities, extras in the foyer if required. The bathroom was neat and tidy with white towels. Parking near to the hotel is a bonus too, remember to get your ticket stamped at reception. Will definitely book again the next time we are in Liverpool. Can recommend Golf Fang for a fun couple of hours, walkable from the hotel.

Location is far away from where we needed to be but had stayed before. The hotel its self is ok to be honest. It was the first time using self check in, very easy to do. Our room was ok, no shower gel and barely any hand wash. It looked like it hadn't been hoovered either. It would have been value for money if we'd had everything we needed. We weren't really in ou room enough for it to effect our stay. Quiet.

Really pleasant and comfortable stay. We were made to feel very welcome and the staff were happy to help us when we asked for guidance / advice / help. Only downside was that the free WiFi was a bit slow but I’m trying to find fault We enjoy staying here for this reason

Room was cold even though I had the heating on all night. Booking in was ok even though when I booked the room via the call center I was told I could pay part cash part card not told i needed ID. For the price I paid I woud expect free breakfast and parking. The room as clean and big enough for my needs, whist at a training course we had a coffee break and I asked a tall guy with glasses for some cups andhe shouted at me you'll have to wait they are in the dish washer and we are short staffed. Another paying customer also asked for ome plates and he was also shouted at by the same staff member and because a shouting match. We also asked for some water for the training course and was told wont be getting any.We waited 15 minutes for some one to empty the dishwasher wich was finishing the cycle when I asked for cups

Can't fault anything about this place. The staff, rooms and food were tops. 5 stars all round. We'll definitely be going back!!

Good location, easy to walk to the city centre, car park across the road at a good price, a good price for a hotel in Liverpool.

Very average especially for the money, 400 quid for 2 rooms was ridiculous. Wouldn't mind but everything was very very average.

My son and I came away to see Deacon Blue and we stayed in the Premier Inn at Vernon Street nice big family room with decent size bathroom.... Actually is quite quiet been at the back of the building ....Good night's sleep & not a bad breakfast..Would recommend coming here as its central and right near to Liverpool one and plenty of eatiers and bus and train links...

On August 21st myself and three friends stayed at a Premier Inn in Liverpool for two nights. What ensued was a catalogue of problems, the worst being that on reaching the room, the toilet didn’t work. Five and a half hours later, after several complaints, and still with no working toilet, we were forced to repack our cases and move rooms. This at 10:45pm and long past my bedtime. Premier Inn offers a full refund if you don’t get a good night’s sleep, however our problem apparently did not meet this criteria. Instead, it was classed as an “inconvenience” (did they mean no convenience?). After lengthy email exchanges, I was eventually offered, as a “goodwill gesture”, free breakfasts and reduction in part on the room cost. Not being an unreasonable person, I accepted this offer, however three weeks have now passed, and despite even more emails, I am still awaiting this refund. Apparently Premier Inn cannot find my credit card account details. I find this somewhat surprising as they certainly found them when I was paying for the room. I have now sent copies of my credit card statement, so you might ask how difficult can the repayment of an agreed refund be? I am convinced this is a deliberate customer relations tactic to delay and delay, in the hope that you finally give up. Despite their advertising slogan “rest easy” and the promise of the good night’s sleep guarantee, I feel Premier Inn have little concern for customers or problems they encounter. Sir Henry, I suggest you find a more customer friendly company.

I frequently travel to Liverpool for work and as my normal hotel wasn't available booked at the nearby Premier Inn close to Moorfields Station. I generally like Premier Inns as you know what you are getting and they are keenly priced, but sadly this one fell short. Other reviews have commented on the lack of available staff and need to use the automatic check in and that was my experience. I found the machines less than intuitive, mainly because it wasn't immediately obvious to me how you set up your room key. The hotel itself looks very tired and is in desperate need of a refurb. My room itself was basic, the curtain rail was partly broken, the carpet looked to be about 30 years old, but otherwise standard fare for an older Premier Inn. The sound of footsteps constantly thudding across the floor on my first night wasn't welcome and another sign that this building is a little tired now. I stayed for three nights and despite leaving my card out for the room to be cleaned it didn't get cleaned once. I think that's pretty poor quite frankly. On leaving the hotel for the final time, again there were no staff handy and the box for depositing keys was on a board which was not immediately obvious. Liverpool is a thriving city these days which has really blossomed in recent years with many new buildings and restaurants. Against this backdrop the Moorfields Premier Inn really is a bit poor and desperately needs some money spent bring it up to the standard you would expect of a city that is known for its warm welcome.

I would like to start by saying we all had a wonderful stay at the Premier inn Moorfields, From the minute we got there ryan was amazing, I would definitely stay there again, thanks to ryan

Personale scontroso.

Always stay here when in Liverpool. Staff are fantastic. Breakfast is great. Always recommend.