Premier Inn London Leicester Square

I went to London with my son for his 21st Birthday. Despite this being a central London high turnover hotel the staff were fantastic and very personable. The duty manager was lovely and she made it feel a very personal experience.

Wonderful location. Ready for tubes and buses. No atmosphere in hotel but staff friendly enough. Room was ok but whole hotel looked tired. Tear in dining room carpet could prove a problem.

Amazing location on leister square. So close to the Christmas markets, we attended a show and just had a 5 minute walk. Close to Covent gardens. Tube station short walk. Surrounded by restaurants and so much to do. 20 minute walk to Oxford Street, or take the tube. Staff were so friendly and helpful.

Paid 252 pounds per night for a triple room. Stayed for 4 night and enjoyed none of the nights. Room was really small and none of our luggages could open up in full. Even half opening them is a real challenge. We ended up hopping around in the room just to get around. Room is dated, shower has molds and stains, shower screen has disgusting moldy and rusting stains. Wash basin is also dirty the see thru hole with rusted with visible brownish thick coat of slime just makes you want to leave the bathroom. The toilet bowl looks old and yellowed. Do note that this is really an Inn and NOT a hotel as advertised and categorised. There is no fridge, no safe box, no phone to connect to reception, no toiletries and no proper reception. Everytime you’ll need help, you gotta head down to the tiny receptionist desk that is 100% of the time not mended and you’ll have to press that miserable bell and start waiting for someone to show up. For this property, you’re really just paying for the location and nothing else. But at least, the bed is comfortable…. Still, the other downsides have just made it really difficult to enjoy my stay with this property. Awarded 2 stars - 1 for location (which I totally paid for) and another star for the bed. Period. Will not return.

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Perfect location and great little hotel , right in the centre of everything you could need , tube station is literally a 5 min walk away and staff are super helpful

The hotel is very conveniently placed right in the centre of London near all the major theatres etc and is only a few minutes walk away from Leicester Square Tube station so is easy to access. The staff were very friendly and helpful. Access was by lift from the ground floor up to reception and various level. Access and lifts were controlled by the roomy key so security was good. Overall management was very efficient and friendly . The rooms were quite small with limited hanging facilities for clothes but very clean and well prepared and more than adequate for a short stay. Despite being in a very lively and busy area the rooms were very quiet. The walk in shower was excellent with plenty of hot water. There was. a limited but adequate bar service. We had breakfast there on one day which was very good. Hot and cold food and a wide choice of cereals, yoghurts, unlimited coffee etc. Although they are available we did not have an evening meal. All in all it was a very pleasant stay.

On arrival, we found the entrance and lift to be dirty. Dirt on the floors, lift walls stained and sticky. Receptionist not particularly welcoming. Reception area untidy with all sorts of items leaning against walls etc. We walked through the "restaurant" area to go to the toilet. That was dirty too. The floor was sticky and there were still food crumbs and smears on the central buffet from breakfast. The toilets were revolting. The ladies obviously hadn't been cleaned since heaven only knows when - the toilet bowl was crusted and the floor had splashes and visible dirt. There were also stains/smears on the walls. I went to use the disabled toilet instead and that wasn't much better. My husband said the gents was fairly awful too. The passage way to our room was dirty – bits of paper, wrappers, mud/soil. It looked like it hadn’t been vacuumed in quite a while. On first glance, our room seemed clean but the bathroom wasn’t great. The basin’s overflow was black with dirt/mould and around the plug hole was too. Neither the shower nor the basin drained properly and I had to wait to shower after my husband so that we didn’t flood the bathroom. There was only one of each towel despite booking for 2 people. We requested another but that never arrived. The shower rail was dirty with smears and watermarks. There were visible stains on the headboard and curtains too. The hairdryer didn’t work properly and kept switching off during use. Thanks to the obvious lack of hygiene we avoided using the kettle and decided to skip breakfast despite having paid for it. The receptionist wasn’t particularly concerned when we informed her of this at checkout. Overall, a very unpleasant and disappointing experience.

We were parading as veterans at the cenotaph so premier Inn at Leicester Square was superb. The staff team worked their socks off keeping all the old military vets happy and deserve a medal of their own. The rooms were clean and very quiet even with all the noise from the Christmas market.

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Nice location!

Great location but definitely not the best Premier Inn I have stayed in probably the worst for cleanliness. Staff really helpful and try their best it’s just a dirty hotel that needs some serious renovation. We had a premium room and it was horrid not appealing at all. Carpet full of stains, paint peeling and the view of a wall from the window. Would not stay here again.

Stayed Saturday 11th October. Horrendous experience. Don’t stay here if you want to be able to sleep..! Thudding from nightclub music connected to hotel reverberated through our room till past 3 AM. Complained to Nightstaff who said it’s a common occurrence and even had a WhatsApp group set up with the nightclub! Asked if we could move to a higher floor to try and stifle the noise but declined. Spoke to Duty Manager and Manager next morning, they were rude, dismissive and unhelpful. Just told us to complain online. So complained online, got a reference number and an initial acknowledgement and then absolutely nothing since! Totally ruined our wedding anniversary trip.

1 night stay. Great location. We walked to London Eye and the theatre from here with no trouble. Breakfast was good. Room was clean and comfortable. Easy check in and iut. No issues. Much better than some more expensive hotels. In fact I may start booking here much more often.

No heat in the room. The key scanner outside to allow access isn’t working. Shabby, no manager at weekends for serious issues - was trapped in a lift and shouted at by staff for banging on doors to be let out. Nobody offered assistance or comp Guest relations weekday 9-5 only. Honestly horrible experience. Don’t use.

Wonderful room. Delicious beakfast and helpful staff

Location was great. Carpet in the room appeared ready for a good cleaning or replacement (it would be OK to have a decent grade vinyl plank flooring instead). The nightly room price varies day to day, but overall for the six days it was reasonable compared to some of the other closeby hotel. We chose the add-on breakfast buffet option, which turned out to be a good choice.

Incredibly nice and helpful staff. Great location with the underground and some bus stops only a few minutes away, as well as shopping opportunities and restaurants. None of the noise from the busy city makes it to the room, as the windows are filtering it all out. Beds are decently firm from my experience. Would recommend!

Stayed here with friends for a weekend, the location is great and in the middle of Leicester Square The hotel room was fine, although only one lift was working, which was a bit inconvenient The doorway is quite small, and you can mistake it for a club next door. As it's a non-smoking hotel, smokers stand outside the door, and you run the gauntlet of smoke!

Hotel room clean and tidy although a little cramped compared to previous stays in same hotel, but this time we were on the top floor and these seem to be smaller rooms. Reception services good although stretched with numbers coming and going. Only thing which spoiled visit was poor hot water pressure on 8th floor - top. On both mornings we struggled to have a shower due to poor hot water pressure in our room - would come on and go off frequently even after being run for a long period. Location is great though and on previous visits, aside from lifts, reception staff and accommodation/food have always been good. Noticed menu has now been reduced further for main meals, which is disappointing, so our next stay may be in another hotel.

Had a wonderful time at this hotel for my birthday. The staff were all so lovely and helpful but a special shout out to Labone who made my birthday extra special by giving me a complimentary Prosecco!

Just spent 3 nights on business and yes the hotel is a little tired but the location/staff/breakfast and value spot on,great night's sleep with no noise from the very busy Leicester Square.Would definitely stay again Thanks x

We stayed here for 2 nights whilst on a theatre trip to London. Its perfectly situated for all of the shops, theatre's and restaurants. A tube station is literally around the corner. The lifts were broken when we got here so we had to lump our cases up 2 flights of stairs to the reception and then a further 2 flights to get to our floor. No one offered us any help. The room is basic, tea and coffee facilities and a TV. Air con works too. There was a liquid hand soap in the bathroom and an all-in-one wash in the shower that was supposed to be for hair too. The shower did not empty and filled up with water quite quickly so you couldn't hang about in there. (407), it took about 30 minutes for it to drain. I did mention it when we left. The lifts worked spasmodically, I went in at floor 4 to go down to the ground floor and ended up going to 8 - 6 - 4 - 8 - 2 before it would let me out. (There was no one else using the lifts at that time). I think the whole place is a bit tired and could do with a spring clean. We didnt eat there so I cant comment on the restaurant.

Great location for tube, theatres and central London. Internal hotel decor was a bit jaded. Premier plus room just didn’t live up to the price expectations, no view. Door had daylight gaps in it, carpet stains. No opening window. 1 working lift. Breakfast great, evening meal so so.

We always stay in Premier Inn, but we were unimpressed this time. We got given a room and when we went in, it hadn’t been cleaned. The rubbish was still in the bin, old bedding and towel and dirty dishes. Had to go back downstairs and wait another 15 minutes in reception to be given another room. The staff were helpful but didn’t apologise with the inconvenience. It’s my husbands 40th and we were not impressed with the premier plus room. There was little bars of chocolate in the fridge, and one of them was open. We had only 3 coffee pods to use, and 1 milk. 1 teabag, and 2 sugar. This was simply not enough. We understand there was more downstairs but only the PG tips and not the Pukka teabags that were in the premier plus room. There were stains on the carpet and stains on the tray on the table.

We have stayed in several Premier Inns and apart from the location this was one of the worst. The location is great, just off Leicester Square, near to a tube station and nearby to lots of local attractions, bars and restaurants. We stayed for a weekend - Check in was straightforward - we were given a room on the eighth floor. Our room was small, barely enough room to walk around the bed and very little storage room. The bathroom was ok but the shower was adequate at best and kept turning itself on at random. There are only 2 lifts and these were out of action for most of our stay. Although we were able to negotiate 8 flights of stairs I witnessed others less mobile really struggle. We didn’t get our room cleaned on the Saturday and no explanation or apologies. I can only guess that as the lifts were out of order housekeeping couldn’t get to the 8th floor. We didn’t eat here but did have a couple of drinks which were reasonably priced. Our room was initially hot but there is air con although we couldn’t open a window. Although in a busy location we weren’t affected by noise.

Average hotel in great location.

Rooms clean bed comfortable but corridors and hallways need some attention

Great property with a wondeeful staff

Good location, great breakfast- friendly staff.