I hate feeling ripped off and I feel ripped off with this hotel. Booked in good faith as soon as concert dates announced - 2 friends paid £60 each less - and one was in a family room - message Premier - not interested
Parking - disgusted - entered code as stated at lifts - paid what was on screen - arrived home - received a letter from the company that own land stating I owed them a further £100 - appealed - I failed to win. Asked Premier Inn what I did wrong - not interested. No reception to ask when I arrived. No idea what I did wrong
Breakfast - big mistake - kids everywhere - running about / screaming / touching the food unsupervised. Suggested family seating area / signs up to say no unsupervised kids - said taken on board - but really not interested
Worst Premier I have stayed in - smallest room too
Would I stay again - NO
Breakfast - NO
Parking - ABSOLUTELY NOT
10/10
Reviewed Dec 2, 2025Soggiorno nettamente sopra le aspettative, stanza pulita e confortevole. Colazione Top molto varia e prodotti buoni. Abbiamo avuto anche il piacere di cenare in albergo qualità e quantità al di sopra delle aspettative e prezzi molto onesti.
Altra nota positiva di certo la posizione in mezz’ora raggiungi i maggiori punti di interesse della città. Se torneremo a Londra di certo soggiorneremo di nuovo lì.
10/10
Reviewed Dec 2, 2025Great location for me visiting the Roundhouse
Clean, comfortable, great staff, great room. Dinner and breakfast both good
10/10
Reviewed Nov 27, 2025Fantastic food and great service, the atmosphere is very nice and Malik was super kind !!!!!!!!!!!!!!!!!!!!!!!!!!!!
10/10
Reviewed Nov 27, 2025Very good very nice great food love y’all will definitely come back thank you for your service bloody nice innit love love love
10/10
Reviewed Nov 27, 2025You have great stuff here. I felt welcomed. Additionally Good value for money.
I would definitely come back again.
The location is also very good
10/10
Reviewed Nov 27, 2025I had a wild, honestly ridiculous situation happen during my stay but shoutout to Sina the manager who absolutely saved the day. Professional, calm and totally on top of everything, Sina handled the whole mess like a pro and turned my stay around in minutes. I went from stressed to impressed real quick.
Major thanks to Sina for the top tier service. This hotel is lucky to have this team!
10/10
Reviewed Nov 25, 2025Malik was superb. Such a clean and beautiful space, fantastic staff from cleaning to reception and beyond. Myself and my friends had an unexpectedly absolutely incredible stay!
10/10
Reviewed Nov 24, 2025Comfortable and clean hotel with spacious rooms. Very convenient for the underground, decent breakfast at a very good price and friendly service. The hotel was also quiet and in a quiet location but with easy access to London.
10/10
Reviewed Nov 22, 2025We were visiting a relative at Royal Free Hospital and received an incredibly kind and helpful welcome from Luz, what a friendly person, who helped take the stress out of the situation for us. All the other staff we met were also really helpful. The Premier Plus rooms have good facilities.
10/10
Reviewed Nov 21, 2025Ideal location in a lovely area and so near the tube ,the rooms were great and it was great to have the pub downstairs if needed ,would definitely stay here again when visiting London .
8/10
Reviewed Nov 19, 2025A nice Prem Inn in a convenient place - very close to a tube station which was great for us and only 2 stops to Camden. The area was pleasant so walking back from the tube after midnight wasn't a worry. There are some shops, cafes nearby, as well as a 24 hour petrol station right outside, and a KFC across the road. Room was nice, as expected from a Prem Inn - love the beds, so comfy! Staff were pleasant and helpful when we dealt with them. The only downsides were (1) we did not like the DIY check in - the machines were confusing and personally, I'd prefer a face behind a 24 hr reception desk (although staff were around to help when we got stuck); and (2) while it's a bonus this London hotel offers parking, the parking prices are steep, even with the discount you get from staying in the hotel - be nice if it offered free parking.
10/10
Reviewed Nov 15, 2025stayed with my daughter on the 5th and 6th of Nov. She had travelled from Canada and this was our meeting place. She was exhausted when she arrived and was greeted by a wonderful member of staff called Luz. What a gem this lady is to any business .. warm and welcoming, professional but also so kind and friendly. I mistook Luz for the manager as she was so attentive and switched on to her guests.
I met the actual manager the following day who was also wonderful.
All the staff were super friendly and helpful. The cleaning team do an amazing job, our room was spotless.
Location great, tube station and some good places to eat really close by.
By far my favourite premier inn 👍
10/10
Reviewed Nov 11, 2025Great location for train and underground.
Breakfast fab as usual.
Staff very friendly and welcoming.
Clean and tidy hotel.
4/10
Reviewed Nov 10, 2025pre booked room months ago, staff tried to put us in a lesser room, saying no rooms available and even suggested going to a different inn for a night , (had been up since 4am flying back from europe). Totally bizarre interaction. i was having none of it and eventually got an appropriate room!!!!
Premier Inn , although convenient to my daughter's apartment is a never again. Wotif advocating such a place is never again, (i have been using Wotif on and off for years but this was a terrible and odd interaction.
10/10
Reviewed Nov 10, 2025Great room, great bar, very welcoming for casual drinks and food. Great central location with easy transport links into London.
10/10
Reviewed Nov 9, 2025You expect Premier Inn to offer competitive pricing, clean comfortable rooms and a good nights sleep. What we didn’t expect was the stylish bar called The Studio in the reception area serving food and drink. Staff were extremely helpful and happy to store our luggage for free. Tube is a short walk and the area around the hotel is lovely - we had a delicious breakfast in Belsize Village a short stroll from the Premier Inn. Would recommend as a great base for a weekend in London.
I was there for 3 nights. On no occasion was my bed made, I had to ask for clean towels as they were not changed as well as having to keep asking for tea and coffee replenished and milk daily as it was not provided for me- only on my first day
10/10
Reviewed Nov 6, 2025Great hotel in a fab location. Bus stop right outside which will bring you into central London, walking distance to camden and a tube station just a couple of minutes walk
The hotel was spotless, staff were very friendly and welcoming and the breakfast buffet had a great variety and good quality items. I would highly recommend this hotel for any London stay.
Great offers in the bar, buy 1 get 1 free cocktails, kids eat free and meal deals. We had some snack plates, wings, loaded chips, garlic bread etc. Good value and tasted fab.
Also my daughter is a wheelchair user and we had no issues in the hotel.
10/10
Reviewed Nov 2, 2025Nice decor and the food was lovely- especially the breakfast! The nicest breakfast I’ve had at a Premier Inn, and I’ve been to many :)
8/10
Reviewed Oct 31, 2025I booked a room for one night to attend a nearby event. The price seemed very reasonable for the area in London. I also knew that in general Premier Inn has a reliable standard or rooms, cleanliness etc. This hotel did not disappoint on this visit and met my expectations. The bed was good the facilities in the room all that was required. The room was clean and pleasant for a night or two.
10/10
Reviewed Oct 27, 2025I was at the Premier Inn Hampstead for 10 days/9 nights. I've stayed at this hotel many times. The location is superb. It says "Hampstead", but it's in Belsize Park, a lovely area of London...a short walk to Hampstead. There are many great restaurants and coffee shops close by, on Haverstock Hill and in Belsize Village - a short walk down Ornan Road. Definitely check out Franco Manca pizza on Haverstock. And, it's only a three block walk to the Belsize Park tube stop and a 12 minute ride to Leicester Square. Re the hotel itself, it's great. The people there are very good at what they do. (Particular kudos to Alicia.) The restaurant is good...service and food. The room itself is always very good...a decent size, clean, and comfortable.
All-in-all, I do not hesitate to recommend this hotel, based on location, the space, and the staff who work there.
8/10
Reviewed Oct 26, 2025I loved the spacious room. I adored the tub and the room was a great home away from home.
The location was everywhere!!! I was able to walk everywhere i wanted or to simply ta K e public transportation!!! I would definitely stay at this charming unique hotel again!
6/10
Reviewed Oct 18, 2025The beds are comfortable, the scenery is spectacular,
8/10
Reviewed Oct 15, 2025Room was clean and location to the tube station was a big plus.
8/10
Reviewed Oct 10, 2025The room was overall fine but was very warm. It was difficult to sleep with a heavy duvet- when we opened the window for fresh air there was quite a lot of noise from the street. Having said that the hotel is in a very convenient location with lots of useful shops and the Underground nearby.
8/10
Reviewed Oct 10, 2025Great place. Lady on entry very helpful and friendly. Breakfast good. Very comfortable.
8/10
Reviewed Sep 30, 2025Everything are so nice, except internet. It was almost similar speed as the one 25 years ago or even before.
all others are very good!
6/10
Reviewed Sep 18, 2025The place is a bit run down, but the rooms are clean and quite large. Staff at the reception, specially in the evening, was quite unfriendly and rude.
8/10
Reviewed Aug 26, 2025Complessivamente il soggiorno è stato molto buono, direi ottimo se consideriamo il rapporto qualità prezzo, la vicinanza alla stazione di Belsize Park (2 minuti a piedi), la bellezza del quartiere di Hampstead. Quanto alla camera, spaziosa, letto pulito, molto comodo. Due sole cose da eccepire: la tv aveva molti canali, ma nessun contenuto "premium" che magari chi come me ha scelto una camera "premium" potrebbe gradire, e poi la moquette presentava un bel po' di macchie a terra. Non che fossero macchie recenti, le classiche macchie che non riesci a mandar via con la pulizia standard, ma che richiedono una pulizia di un certo tipo, oppure la rinuncia alla moquette. Comunque confermo l'ottimo rapporto qualità prezzo e molto probabilmente, se deciderò di tornare nella zona con mia moglie, ripeterò questa scelta.
8/10
Reviewed Aug 11, 2025Stanza piccola per 4 persone ma pulita,letto comodo,stanza silenziosa e bagno efficente soprattutto per gli standard londinesi.
8/10
Reviewed Jul 18, 2025Pro: very good location, close to bus stops and underground station. Easy to find different restaurants for food, actually the ground floor of the inn is a restaurant. Several stores are in walk range.
Con: room is tiny, no microwave, no riferage.