4/10
Reviewed Nov 19, 2025Stayed one night. Have stayed many times before. Thermostat in the room would not turn down. We tried to set the temperature to 18 degrees but it always went back to 24 degrees. Curtains wouldn’t close properly as hooks were loose.
Had booked breakfast but doubt I would ever do again. The selection available was very limited. No yoghurts, stewed fruit, fruit salad, eggs, mushrooms. Saw the staff member bring fresh tray of bacon but it was only at room temperature.
Hotel was very quiet, mainly work people. Their vans occupied half of the disabled parking spaces on Tuesday evening.
10/10
Reviewed Nov 13, 2025Went for breakfast on Thursday 13th November, good food, very pleasant experience, and well looked after by very friendly staff, especially Kayleigh, as nothing was to mush trouble for her, thank you ladies 👍
10/10
Reviewed Nov 5, 2025We often book this hotel because it’s convenient comfortable and quiet. I made an error in my booking and Maz was so efficient thank you for your help yesterday Maz
10/10
Reviewed Oct 19, 2025Warm, friendly, kind staff. Good food and a great price. Had a brilliant stay and visited nearby Cadbury world. Amazing
The hotel is dirty, a fusty smell lingers and the carpets clearly need a deep clean. The room experience was terrible, a soiled towel and urine dribble on the toilet seat. We went out and purchased some anti-bac wipes to wipe down ourselves. The lady at reception was very apologetic and changed the towel. Unfortunately on the second day I went to pop something in the bathroom bin and found a used sanitary towel left by the previous occupant. As a former merchant seamen I've stopped in hotels all around the world, but this was the worst I've encountered for lack of hygiene and general cleanliness, I'm ashamed to find such poor standards here in the UK, it is absolutely disgusting.
10/10
Reviewed Sep 23, 2025Maz the receptionist went above and beyond to make sure I was able to have a room near a family member who is 97 years old. Nothing was too much, you are a credit to the Premier Inn. Had a shower/bath tap malfunction in the morning and again the matter was dealt with calmness and efficiently. Another room was sorted within minutes for us.
8/10
Reviewed Sep 15, 2025The hotel was easy to find and there were so many parking spaces to use and FREE! Warm welcome at the reception. Bedroom was a good size as a family room with 3 beds in it. Bathroom was clean and the fan wasn’t noisy like most can be. Only issue was the side of the bath was quite high and I had to hold on to the towel rail when stepping out of the shower/bath. Good price, good location, great parking, quiet at night. We enjoyed our stay.
10/10
Reviewed Sep 12, 2025What a lovely way to start the day with the friendly team of Kayleigh and Indie serving a delicious cooked breakfast … fresh mushrooms and tomatoes, delicious bacon and sausages plus poached eggs to order! Excellent fruit salad and yoghurt too plus juices and pastries and a great revolving toaster. Great coffee machine.
The hotel room was spotless and the bed so comfortable. I was very impressed.
My fellow traveller was not mobile enough to use the over bath shower … and it could be worth mentioning this when booking as perhaps you have rooms with walk in showers?
8/10
Reviewed Aug 31, 2025We stayed for 2 nights.
Really friendly reception staff
The room was very clean with all you would need.
Bed very comfortable
Room on floor 3 was very quiet.
Great value for the meal package at the Premier inn restaurant next door
Breakfast is amazing everything you could want and as much as you can eat continental and cooked.
The evening meal okay had to send back my Korean style burger as dry but they replaced it with fish and chips.
Service is a bit slow, restaurant staff were very friendly and helpful
Would recommend.
4/10
Reviewed Aug 30, 2025Just a bit dirty really and needs some TLC. We stayed here in August and not one of the better Premier Inn's we've stayed at. We had a family room on the ground floor, strange smell when you enter the corridor and into the room. Buzzing sound from the air con and rooms needing some TLC. Found some odd substance/blob thing that looked like it was forming life in one of the draws and a lovely decor of stains throughout. If you're on the ground floor, may be worth requesting another room as we had people having endless conversations in the corridors up until midnight. Not the best place we've stayed, probably would pick elsewhere next time.
2/10
Reviewed Aug 28, 2025We arrived quite late and were given our room, the minute we opened the door the smell hit us, I have never smelled anything so bad, we were allocated another room which had seen better days but there wasn’t a smell.the breakfast was poor and the restaurant was absolutely filthy. Will definitely avoid at all costs.
6/10
Reviewed Aug 20, 2025Stayed with partner and two children before visiting WMSP. Room itself was clean and comfortable except bathroom towel provided was dirty and curtains were broken letting in a lot of light. All staff at hotel and restaurant were friendly and welcoming, the food at the restaurant however, was pretty awful. Had an evening meal here, anything that had seen a fryer was cremated, and the bread off the grill tasted as though the grill hasn't been cleaned in weeks. During the evening the restaurant was quiet in terms of customers (approx 12 tables seated) and incredibly short staffed, we saw three staff members all evening, of which we saw only two actually serving. We waited over 2 hours for a starter and main. Unfortunately this theme continued into breakfast. The selection was poor, and the hot options were all severely overcooked. Bacon like leather and luke warm milk and fruit juice. Staff again were really lovely and welcoming though, just a shame the food was so poor, really not worth what we paid.
10/10
Reviewed Aug 20, 2025Friendly staff, excellent service and outstanding food, this establishment truly needs to be praised!
Usually, I’m not very fond of brewers fayre due to past experiences, but this changed my opinion totally and made me love this restaurant! Above all, what made this experience amazing was the staff, a real standout was Kayleigh, who met our expectations and went above and beyond for our needs.
The food was fresh, tasty and mouth-watering, and came very quick! Prices were fantastic and there was amazing deals to help save money :)
I also must give recognition to the hotel itself, the beds were lovely, rooms nice & clean, and cleaners were fantastic.
I’d love to also mention it took us 4 hours to get here from Wales, I’m glad we were welcomed with friendliness and happiness.
Definitely come here, can’t praise it enough!
6/10
Reviewed Aug 18, 2025Basic room, only given one towel. Breakfast was pricy and horrendously bad.
8/10
Reviewed Aug 15, 2025We stayed here for 2 nights in August, great location for our visit to west Midlands safari park only about 30 minutes drive.
The staff were welcoming and friendly, we had a good size room, the beds were very comfortable. Lots of parking available. We had breakfast both days in the restaurant- good selection of food- cereals, pastries, toast, fruit yoghurt and hot breakfast. We had dinner here one night, again various items to select from and the food was good. Staff were attentive and helpful. Supermarkets and other restaurants nearby. I would stay here again.
Paid for an 11 am check in due to having to get ready for a wedding at 12.30.No room ready for us till 11.27 am.Why offer early check in which we had to pay £15 for if you cannot do it.Also had booked another room which was supposed to be a twin bedded room which was also not ready and for which we had to pay a £5 service charge .Very bad customer service.If you cannot accommodate these services do not offer them.
10/10
Reviewed Jul 29, 2025Excellent stay for an overnight visiting family.
Large room very clean
Nice restaurant very friendly staff. Very welcoming
8/10
Reviewed Jul 25, 2025Safe environment but sometimes you can’t get hold of the front desk staff
10/10
Reviewed Jul 24, 2025Had an excellent stay here. Indie on main reception was really helpful and welcoming, nothing was too much even my late night request for an iron was immediately fulfilled with a big smile. Amazing stay thank you !
10/10
Reviewed Jul 21, 2025And we are back! It has been a while since we have stayed here and Stourbridge, yet it is still a delight. Over this weekend, we have been welcomed with friendly faces from Roxi Friday Night, and throughout our stay we dined in the restaurant. Both evenings being satisfactory. Having Rachel serving us on Saturday night AND sunday morning was a delight. She goes beyond for the guests, even with a cracking smile. Great Job Stourbridge, we hope to return soon👍
2/10
Reviewed Jul 21, 2025Air-conditioning not working on a very hot night. Windows can't open in the room with zero airflow and unbearably hot all night. We left at 6am after very little sleep and were so keen to get out didn't bother raising it with the young member of staff who was clearly very tired himself at that time of the day. I have to say that if the Air-conditioning was working we may have felt a lot less grumpy and actually felt it was good value for money. We did read a card on the room that only referred to heating, so believe perhaps there was no air-conditioning. There was also no air flow though which made for an unbelievably stuffy and unbearably hot night. The room itself was clean and tidy and as expected. I wouldn't describe this Premier Inn as appealing, overall unfortunately a miserable experience.
10/10
Reviewed Jul 18, 2025Another delicious breakfast. Everything was hot and fresh. Staff are friendly and helpful.
Would definitely recommend
