Location was fine, atmosphere, food, the room, the bed, the facilities & the staff were all great. The big thing that affected my score was the kitchen extraction system. I stayed in room 119 which overlooked the back of the kitchen area & the extractor. It was very noisy all night & even with the double glazed window closed over, the noise just couldn’t be drowned out so unfortunately I didn’t sleep, ALL NIGHT. A real shame because apart from that, everything else was good.
10/10
Reviewed Dec 3, 2025Brilliant customer service from Suzanna, Wendy and Rob. I would specifically like to mention Suzanna who went above and beyond for me. I am so grateful and would definitely recommend staying in this Premier Inn next time you are in Norwich.
10/10
Reviewed Dec 3, 2025Staff friendly and helpful. Unlimited breakfast meal deal very good for setting you up for the day. WiFi is speedy. I enjoyed my stay.
10/10
Reviewed Dec 3, 2025Good selection of breakfast choice and good vibes
Staff is friendly and happy to help
Highly recommended for hotel stayers and walk-ins
10/10
Reviewed Nov 26, 2025Excellent reception and service. Made so welcome from start to finish of my evening.
Emily and Beth are absolute stars!!
10/10
Reviewed Nov 12, 2025Friendly and helpful reception and staff. Clean room and bathroom. Comfortable bed.
Handily positioned in the centre of town.
10/10
Reviewed Nov 12, 2025Hotel well positioned for shops/theatre. Hotel is clean and staff are friendly. Meal deal good value, plenty of choice on menu.
10/10
Reviewed Nov 11, 2025Use hotel on a regular basis whilst on business. Location is spot on and large multi storey car park next door is really convenient. Hotel is great and the staff are amazing.
10/10
Reviewed Nov 11, 2025All staff were extremely friendly and helpful. The room was lovely and very quiet. A good location for visiting Norwich.
8/10
Reviewed Nov 10, 2025We only stayed for one night but found the hotel to be clean, comfortable and welcoming. Check in was quick and easy. Our room had everything we needed, although biscuits on the hospitality tray would have been nice. The self service breakfast was delicious with a good selection of items and drinks. Bar area was comfortable with prices that you would expect from a hotel.
We will definitely use this hotel again in the future and it suits our needs.
10/10
Reviewed Nov 10, 2025I stayed as family and Kyra was amazing and super friendly. She helped me with the vending machine. Kyra was on fire. Definitely will come back
10/10
Reviewed Nov 6, 2025Premier inn does what it says - a good nights sleep! Bed comfy as ever tea in ready supply and all the basics there. These days having a window is a plus and there was even air from outside to cool things. Only tiny Moan was that the bath water runs at only a sensibly low temperature while I like mine hot hot but I know that’s a safety feature
Warning that phone reception is less than great which leads me to …….
Big shout out though to grace on reception - prompt service at check in bit more important she rescued my meeting with cousin after 35 years by doing everything she could to check where I was and keep him from exploding (as I said I’d be there but had gone out🙄) she maintained confidentiality but still helped us make it happen so BIG thank you. I’ll come back here next time I’m in Norwich (even tho i also like the one near the station!)
Btw - On that - duke street is so handy for the lanes of Norwich without being in the midst of its frenetic late night scene
10/10
Reviewed Nov 5, 2025This was our usual great experience with Premier Inn. In addition we found the breakfast to be the best hot buffet we've had at a Premier Inn. The amounts in the buffet dishes were relatively small, so it was replenished very frequently meaning it was all freshly cooked. In addition everything, including the plates, was hot. It was really delicious, so thanks to Chef Robert and Wendy.
The hotel room was ridiculously hot with no heating on! The window barely opened more than an inch so you had to use the fan to push warm air around the room.
It’s a shame really as the hotel is in a great central location but I wouldn’t recommend anyone stay there. For the cost of the room we had almost no sleep at all. There has to be better options in Norwich.
10/10
Reviewed Nov 1, 2025It was our fist stay at this Premier Inn. We chose this hotel as it was a five minute walk to the Holloway where we had a gig.
The hotel does not have onsite parking however there is a multi story car park a couple of minutes walk.
You know what you’re getting with a premier inn. We have stayed in a fair few in different cities.
We stayed in room 106. The room was very clean as was the bathroom. The bed was so comfortable it was just what was needed after a gig.
We checked out oretty early as I wanted to drag the husband around the shops!
Would we stay at this hotel again?! Most definitely
10/10
Reviewed Nov 1, 2025Amazing staff, really friendly and helpful. Atmosphere within the bar was amazing as well. Really appreciate those who helped us out
10/10
Reviewed Nov 1, 2025Amazing staff- Sarah and Angel are amazing , so helpful and extremely kind. Really Reccomend this premier inn, fantastic.
10/10
Reviewed Nov 1, 2025Sarah and Angel’s customer service were above excellence. Their helpfulness and kindness were above par. Thank you Sarah especially for helping take a picture of our group.
10/10
Reviewed Oct 30, 2025Kyra was so amazing , credit to the company. I enjoyed my stay and will deffo return. Cleaninless was amazing , and breakfast was incredible
10/10
Reviewed Oct 20, 2025Quality !
This is my first visit to Premier Inn we Duke Street, all the staff were very polite and attentive, especially Emily who seated me took my order and my payment.
Very friendly and polite as you would hope from Premier Inn, her colleagues who she insisted needed to be included in any review were of a very similar standard, she did give me their names but I seem to have misplaced the card. The food was delicious, I once again had the spring rolls and the ravioli. Parking is at the neighbouring multi story car park. I would be more than happy to stay here again.
10/10
Reviewed Oct 5, 2025I love staying here when I visit family. It’s in walking distance to many shopping and eating places and is a very artistic area. The staff here is always very friendly and accommodating.
8/10
Reviewed Sep 10, 2025The staff are friendly and it is conveniently located. My room was clean however the overall decor is a little run down. The breakfast was ok not the best, but happy there was a restaurant.
10/10
Reviewed Sep 5, 2025Great place to stay and will be my first choice in any city in the world I find Premier in in it.
The staff are well trained and very polite and helpful.
6/10
Reviewed Aug 28, 2014The room was OK, but the hotel is not special. It is correct.
10/10
Reviewed Aug 27, 2014Staff were friendly and excellent and location is what we expected and room and comfort was very good.
The only thing we were not too happy was the free drink with the meal which was house wine as we had RED and WHITE which were not very good as we did express that to the staff there? Also There were no BRANDY in the evening on Saturday around 9pm?
10/10
Reviewed Aug 22, 2014Staff at this hotel are a huge credit to Premier Inn. I have visited a couple of times and they have always gone the extra mile. In addition, the rooms are spacious , clean and very comfortable.
6/10
Reviewed Aug 11, 2014It was warm weather, and not all the rooms had working air conditioning. We were moved to one with a working unit and were comfortable. The hotel was quiet and within walking distance of what we wanted to see.
Room unbearably hot as the air con was broken, as a result no sleep.
The staff knew about it and said it has been broken since January!
So much for the 'garanteed good nights sleep or your money back'..............all i was told was we dont advetise it as a air conditioned hotel!!!
Dreadful
10/10
Reviewed Jul 30, 2014Good central location, room was in good condition, staff were friendly and welcoming, would stay again!
8/10
Reviewed Jul 14, 2014Ideal for shops, pubs, etc. A warm evening but an oscillating fan was provided.
10/10
Reviewed Jul 9, 2014fantastic long weekend break and expedia did it cheaper than premier inn could
Good hotel. Difficult to park nearby except in multistory. Multistory paid for by Premier Inn.
Stayed overnight for a football match. Got a good night's sleep despite city centre location and it being a weekend.
10/10
Reviewed Dec 2, 2013A must when visiting Norwich, so close to town centre. Accommodation great, bar & restaurant idea for relaxing after a busy day shopping.
6/10
Reviewed Oct 19, 2013Our room overlooked a very busy road and as the room did not seem to have double glazing, it was very noisy.
6/10
Reviewed Sep 16, 2013Centrally placed Premier Inn, close to town but no parking on site. Good breakfast and service as you would expect.
8/10
Reviewed Jun 28, 2013This hotel is deceptively close to the city centre. On arrival, it looks a bit out of the way, but less than 5 minutes walk takes you to the main shopping areas, the theatre, restaurants, etc. It is comfortable, clean and friendly. When in Norwich on business I invariably stay here as it is good value and very convenient to walk to a variety of restaurants in the evening. (The Last Wine Bar is a favourite.) Parking is also free, albeit a short walk up the road in the multi-storey car park.
