STORIES Joo Chiat, a Hotel by Cove - Paya Lebar, Singapore - NEWLY RENOVATED

Noise with doors slamming all night

Decently clean room staff is nice and, the room was not noisy but I could hear other people leaving and closing their doors, but it didn’t bother me any.

Great service

Liked the place . The bed and pillows were fantastic. The cleanliness was good. Front staff friendly. Good value. The main negative was that we stayed for 5 days and the room did not get serviced. The staff knocked on the door once to see if we wanted anything the rest of the time we had to ask for toilet paper, tea bags, soap etc.

Good

Convinence to mrt

This property is set back from the main road so was very quiet. The only downside was the 3pm check-in. We could leave a luggage safely and we were able to explore for the 5 hours

Our room was tired and the bathroom walls were dirty, not to mention the pair of mens underpants hanging on the back of the bathroom door. However, the bed was comfortable.

Nice hotel in nice location. about 15m walk from MRT station, at the beginning of vibrant JooChiat. Located within the Malay Market on one side and ~200m away from JooChiat's colorful eateries and shops. Newly renovated and clean.

Good value.

Very good sleep

The room was quiet but could have been cleaner - hair on shower wall. The bed was a bit hard but comfy pillows. The ceiling light came on randomly in the middle of the night! The Fd employee was very helpful offering a late check out and to store luggage which was much appreciated but when the desk was unattended there was no way to get any assistance.

Decent size room for Singapore Cleaning could be better AC works well Weak WIFI Far from MRT

nice hotel with comfortable beds

The photos on Expedia look far better than what it really was. The lobby and hallways were clean and looks newly remodeled. However, the inside of the room itself was below average. It seems as if the remodeling was only limited to the lobby and hallways. The bathroom ceiling paint was peeling terribly, there was no fan in there, so it gets mighty steamy, and there was hardly any toilet roll when we arrived. When I went to the lobby to ask for some, the clerk, who had a bad arm tattoo, but whose attitude was worse—didn’t want to be bothered. The MRT station is about a 15 minute walk away in the heat and humidity. May as well get a Grab or taxi. There are a number of good places to eat at in the vicinity. There was also a Fair Price grocery store next door, so that was convenient. One last thing, there was only one USB wall charger. Make sure you bring a wall socket adapter so you can charge your electronics.

Convenient for a layover. Rooms are very small. Bathrooms had mould. Rooms are tiny and no windows. I wouldn’t stay longer then 1 night here.

24hr fronk desk was useful as our flight was delayed and we arrived at 2 am. The room was large but only had "half a small window" (obviously internal walls had changed) and the carpet had some loose threads. More seating (ie a couch) would have been appreciated (there was space). Friendly and helpful front desk. The Joo Chiat area was great - nice architecture, good food and drink options and a nice vibe.

Great value for money, great area

This was a good value and the room was quite clean. Comfy bed and quiet air conditioning. Liked the coffee tea service in the room. Shower was good. Did not like the loud drainage sound in shower when using sink! Fd employee was helpful when I had a small issue with a light in the bathroom and he quickly resolved it. Wifi was inconsistent which was an issue for me. Light comes through sides of blinds but otherwise room was fine. No breakfast at hotel but food court nearby.

Poor room service. We didn’t get room service the 4 days we stayed. They were supposed to on 2nd day, but did NOT. I had to go down to get more toilet paper and our trash was overflowing because there wasn’t phone in the room. Front desk staffs promised that it would be service the next day, again did NOT get room service. I had to go down to get my own supplies that were out. The wall also thin, I can hear the person next room coughing all night and threw up in the morning because all the coughing. There were hair in bathroom floor and stain sheets when we checked in.

This is a very clean and newly decorated hotel close to the airport. It is also located in the Joo Chiat neighborhood which is charming. It’s filled with renovated historic buildings that are now nice restaurants and other businesses. I was sorry that we didn’t have more time to explore this area. I would definitely recommend this property to others wanting to stay in this area.

Close to a bus stop

The hotel was solid for the price. I wish it had a window to get in some natural lighting but the space felt big and cozy for a lone traveler.

I have traveled extensively around the world. I booked this place after reading the reviews, but was very disappointed! We booked the triple premier room for 3 of us. The photo shown on their is very misleading. The room is extremely small, to the point where you can barely walk pass the first bed to access the other two. We now lived in the post covid world, it is Not acceptable that the most basic hand soap wasn't provided!! Only 2 sets of towels for a party of 3. Shower stall had mold around the floor. 2nd floor which we stayed was quite noisy early in the morning from outdoor traffics. Poor sounds insulation! No phone in the room if you need anything from front desk. At slightly over USD 100 this is a budget hotel. Very limited hangers and storage for anything. If you are a party of 3, avoid at all cost. Location is decent surrounded by good cafes and local restaurants. PLQ mall is near by. Though not that close to subways.

Honestly such good value for money! Loved the location. Wouldnt stay anywhere else 👌

The lobby and the floors coridors are new, but the room no. Dusty, mold in the bathroom. And some water problem from the toilet leaking. Fpunf hair in the shower place, dirty linens. I'll never ever stay there is eventually i come to Singapore

Sweet hotel, pretty location helpful staff cozy beds, would definitely recommend!

Housekeeping is done every other day. Hence, just don’t mistakenly press (turn on) DND button by the doorway as a light switch when stepping out for the day. Don’t assume the housekeepers will change the mattress sheet because it’s not always done unless it’s requested at the front desk. Their TV channels sometimes have sound and other times no audio. Although front desk clerk says a technician will be in the next day to have it fixed, but it never did. Manager Laura was very professional. Front desk staff was pleasant.

For the price you’re paying, it would be better to pay a slightly higher price tag and go elsewhere. I’ve never seen a hotel that doesn’t offer some form of secure storage. The less than helpful front desk guy just tells you to leave your luggage by the front desk. While I was in the lobby he would leave for 2-3 20 minute increments leaving your belongings unattended. There’s no security personnel or key card, so in theory anyone could walk in and take your unattended items. Check in is strictly 3PM, while the front desk guy isn’t off at who knows where, he won’t bother checking if your room was previously occupied and may possible be empty for early check in, just a “the rooms still need to be cleaned.” The way this place is ran, you’re better off paying more or less for better security/value. Also the room was advertised much differently, there are no windows in the room, but I could have sworn the photos showed rooms with windows. Also please see attached video of the layer of dust under the sink that they needed time to “clean.

The lady at the front desk reception was very nice and helpful.

This hotel had just been refurbished and was done to an excellent standard. The check in staff were friendly and helpful.

Be careful !.... Room very small and no window ! Far away from MRT Paya Lebar station @ 17 min walk . 10 min walk to Hawker Food Center & Market . Staff does not know how to smile & greet customers except Jaffard ... He is very helpful & knowledgeable . Thumb-ups for him only . Not Return .

Very convenient place. Close to bus stops and restaurants. Room is clean and the bed is comfortable

Clean, functional room. Great for our stop over. Close to airport and plenty food options. Only fault was mould in the showers seal needs to be addressed as this can be hazardous to health.

The AC is leaking water. There are hairs in the bathroom. Towels and slippers are missing after check-in. You also have to walk 15 minutes to the nearest MRT station.

The staff were very friendly and provide a great level of service. I definitely rate the staff 5/5. The location was good. The room facilities are decent. They are going through some changes, so there were a few minor things they are still working through (like having to use little tubes of body wash for hand soap while they await the soap to arrive). I would consider staying here again if I return to Singapore. It was a comfortable stay.

Very efficient n friendly staff.

Great location. Transit within walking distance and lots of restaurants to choose from.

Comfortable and friendly clients

We are very disappointed, this was definitely not a 4 star hotel. We booked a room for three people and even informed them in advance of this. But when we arrive at the hotel after 24 hours of travel, the receptionist does not say anything when he sees us as three persons booking for one room. When we get up to the room we discover only a small double bed. When we go down and talk to the receptionist, he shows no understanding and does not want to help. The room also had no soap, no trash can, no kettle only the cord and things left behind by previous visitors.

スタッフの方は非常にホスピタリティーがあります。　部屋も清潔でシャワー温度も問題ありません。　近くにはいくつかのショッピングモールがありローカルフードが、低価格で楽しめます。

Staff are polite and responsible. A female receptionist on duty helped my wife and myself book a taxi for our cruise trip. Accidently, I left my handbag, which contains our passports and credit cards, at the backseat of the taxi. When I found the problem ten minutes late, the taxi had long gone. We had another taxi back to the hotel. The lady comforted us and immediately called the driver. The driver confirmed the bag was still in his car. The story had a happy ending, surely due to the efforts of the lady. We are very very grateful to her!

Sadly the hotel did not clean the room - even when requested 3 times. The bins in the rooms were overflowing! We were disappointed that even when asked we would return to the room to find it wasn’t cleaned. The hotel is about 15 min walk to the mrt station. So great if you are happy with the distance. It was great to get around the city. Just a shame about the service at the hotel

Overall not bad but could use a little improvement. Touted that it was recently remodeled but could have used a little maintenance as two of the tiles in the shower were popping off! The doors were always being slammed from the rooms and it was noisy because of it. The doors had to be slammed so they would close. I don’t think I would stay there again.

New decor, Clean and comfortable room, great shower and good AC. 10 min walk to nearest MTR station ( Paya Lebar) which was easy to find and great for exploring Singapore. Supermarket beside hotel but limited eating options nearby. No working fridge in room but bought ice from supermarket and used sink :) can't really fault it for the price.

Overall a nice stay experience. Conveniently located with lots of restaurants, and a large supermarket nearby. The only drawback is that people start working and vehicles running in the ally in the early morning. Quite noisy if your room is close to the ally.

It's a fantastic hotel in a great location.

Beautifully renovated, easily a 4 star 🌟 🌟 🌟 🌟 room.

Very convenient location, half way from airport to cruise terminal

Interesting location that is great for authentic local food experiences

Very good n fine. Both rooms were pleasant n clean. Thank you.

Meget hyggeligt lille hotel. Meget hjælpsomt personale. Tæt på butikker og bus.

The hotel is a strange mix of contrasts - on arrival, the entrance is very nice and seems like a lovely 4 star hotel. However, they really let themselves down on the simple things. Like cleanliness. My bathroom had pieces of rubbish (even someone else's watch) lying on the bathroom floor. There were short black hairs on the toilet, in the shower, around the sink and on the bathroom floor. The bathmat was laid on the floor and one of the towels on the back of the door (rather than folded with the others) - it wasnt clear if had been used.

とてもよかった。普通に泊まるなら全く問題ない。夜遅くになると街が少し怖い感じになるが、特に問題はなかった。利便性はとてもいい。バス停も駅も比較的近い。ただ道中の匂いはたまにきつい。

if you stay 1 night great, if you stay longer not so great. we stayed 6 nights, had room serviced once, which was not a problem I rather don't have anybody touch my bed and things anyway. problem was towels and toilet paper. After the second day we asked for more towels and were denied, told if they give us more towels we take them away from other guests!!? reluctantly given a roll of toilet paper. thought ok we just make due until housekeeping comes. 3rd day no housekeeping. back to reception to ask for towels and were downright told we were lying about no housekeeping and they demanded to see our room as evidence. fortunately a second reception person came and after arguing and telling us housekeeping only comes every other day and us telling him it is day 3 we graciously got more towels. too sad since the hotel has a great location to busses, mrt, restaurants and the peranaken neighborhood. perhaps the hotel should purchase more towels??!!! toilet paper!!! and not accuse their guests of lying!!!!!

Lovely hotel with friendly staff Would stay again

The bed was comfortable. There was two of us and only 1 entry card to slot in room for lights and everything to work. Quite annoying when one needs to go out as also needed for lift to and from. Another guest had complications getting up to his room because of this and the younger staff didn’t understand him.

Good overall

Well located, excellent staff, price/value was good.

駅も徒歩圏でマーケットも近くセブンイレブンもあり便利でした。

.

The staff are very helpful

Hotelli oli vasta remontoitu, mutta huone erittäin pieni, enkä ymmärrä, miten meidät majoitettiin niin pieneen huoneeseen, vaikka ilmoitimme matkassa olevan 13 v lapsen. Kylppäri oli aika nuhjuinen, joskin suihku toimi hyvin. Ilmastointi toimi, siitä plussaa.

Clean

The staff there always made you a priority and did whatever they could to help you out they go above and beyond what most places do. I am staying with them again

Train and bus services nearby. Many western and local food restaurants nearby, but all serve mediocre food, at best, but charge 5 star hotel prices! (typical of Singapore) Supermarket is nearby. Wifi is slow. Nice staff.

The sheets had clearly not been changed between guests when we found someone else’s glasses when we tried to go to sleep.

Area not convinient

離地鐵不遠，交通方便，附近有兩間熟食中心，不缺選擇 房間舒適，也很寧靜

Highly recommended

Lots of place to eat

Great location for walking, dining and more. However room was not ready until after 5PM.

Will stay again for sure. The Staff were friendly and attentive. Loved the hotel was so clean. This hotel met my needs, nice facilities around and near to the transportation.

Nice location and restaurants around Very convenience!

Affordably priced. Reception staff was very friendly and gave lots of neighbourhood recommendations. Location is great, walking distance to many food options.

Definitely would recommend this hotel. The staff were very friendly, and the hotel is very clean. Had a great night staying here, plus great location very strategic!

Booked the hotel on last minute and thought that it wouldn't be that clean as it is recently renovated. It is surprisingly very clean and staffs are very friendly

Great price for this hotel that's located within many food options and a supermarket too

location 💯 exploring the area's a breeze. price is super reasonable for singapore. definitely a must go for anyone going for staycay or coming into town!

Right in the heart of it, close to all the best cafes and shops. The rooms are clean and comfortable, perfect for a staycation with partners or kids.

The price is reasonable and got a really cozy room.Nice surrounding and location. Just about 10 minutes walk to Big shopping and MRT.It is all convenient during my stay though it is not luxury hotel.Definitely value for what you pay.

Stayed with my friends, very comfortable, stable wifi, even to watch videos. Location is convenient, with walking distance to the mrt station and many halal food options nearby. Worth the price especially bcs they just renovated the place. At this price, one of the best hotels to stay in Sg!

Loved the neighbourhood! Very vibrant with cool cafes and boutique shops. The room was clean and cozy, will stay here again.

v reasonablu priced for a clean hotel at a good location. convenient for cafe hopping and trying out local food.