Mercure Jakarta Simatupang

All the staff were very good - 5 star service!

Hotel room is looking a little old and the desk lampstand was broken. Room was definitely 3 star

Good location, lovely staff

Dated hotel. First room was damp smelling, transferred to another room which had a broken shower temperature knob (heavy metal piece that can easily drop onto feet) - someone came to fix it, but then the selector wouldn't work at all. Elevator air freshener also very strong smelling - not plesant at all.

good staff

to traffic area

De vriendelijke personeel

Gym iets te klein.

Near the public place

Had to checkout early but no breakfast could be provided. Will be good if some takeaway breakfast box can be provided.

The hotel was conveniently located for the city centre and also to get to Cikarang.

The hotel was old and was a little dirty. It could do with a little upgrade.

Fantastic apartment, great facilities. Very close to Poins Shopping Mall.

Rooftop area needs updating.

鉄道と高速道路に面しているにもかかわらず、部屋の中はとても静かでした。

窓の外の景色が隣のホテルでした。

The room is comfy enough

The AC is not cold enough even on lowest temps, WiFi is also slow

ホテル周辺の屋台が美味しいです。

Location and staff

Poor AC, Room service time taken

Overpriced hotel, very far from the city. Staff unreliable as they do not respect privacy (scanned my friends passport and left it on the scanner and denied having this with them, which resulted in a big discussion until another desk clerk opened the scanner and found the passport)and will try to overcharge you (recalculate conversion fees from either USD/EUR to the current day rate) despite agrees fee conversion in IDR. Restaurant is overpriced for bad quality and portion size, non-English speaking staff. Ordered a paste dish with oil and sun-dried tomatoes and received one plate with 15 pieces of penne (serious) and half of a fresh cherry tomato. No sun-dried tomato at all. Pasta was less than dente...Total rip off really and not worth visiting.

The location is good for my trip.

The hotel is poorly maintained; the air conditioning in my room is very hot; two lights in the bathroom are out; two lights in the bedroom are also out. The room is very dark.

I stayed here for mu business trip. I like the food in the restaurant!

Location

部屋の便器の蓋が外れてました。ピンが抜けてましたから差し込んで直しました。

Nice rooms, good breakfast. Pool bar looks a bit run down and could use a makeover. Pool is VERY small :D

So I’ve stayed here a few times and it’s always been ok this time a noticable difference 1 ordered room service nothing arrived !! 2 tried to use the safe it didn’t work and it also wasn’t fixed in position so anyone could if it worked take the entire safe !! 3 yes there was a fridge but not plugged in !!!! Easy to fix just plug it in 4 tv no stations the antenna was unplugged fixed it. !!! 5 toilet hose leaked 6 parts of the sink decor damaged didn’t look great 7 sink plug didn’t work can’t hold water in sink All in all the hotel is on the decline since my last visit seems no maintenance is done 8 used the gym the treadmill works but the stop and emergency stop don’t not an issue for me but someone may get injured if they can’t stop it Probably won’t stay here again the hotel is in need of some regular maintenance I noticed that the room floor wasn’t cleaned or vacuumed during. 3 day stay ( as I had left some crumbs on the floor under the desk on day one and still there on day 3 ) And the towels had brown marks on and were not changed daily

Great location. Good service.

location is in the center. easy to locate

I chose the room because of the coffee maker... but the coffee maker didn't work. At breakfast, they only provide black and espresso. No other.

Good

全般的に良かったのですが、Hiltonというホテルのような名前のスタッフの対応が悪く大変残念でした。

The variety is limited n the same everyday.

Same everyday

Modern, casual hotel.

Location is a little isolated. Breakfast room was understaffed which meant some empty spaces for food and drinks for those eating later. Swimming pool is postage stamp size. Fitness room with equipment badly maintained.

Restaurant

Barthroom and plumbing needs upgrading.

The hotel itself is not that new, but the staff was friendly.

Good location close to Highway and Shopping mall. The Hotel is nice with art decoration

The Restaurant doesn't have many choice of food but for the night rate is very good.

Poor maintenance. Drain in the shower didn’t work well and flooded the bathroom. Most of the food on the menu not available (even Pizza)

Nice Hotel to stay, friendly staff, outstanding Front Desk the rate is very good.

All reach the expectation.

Nice location.

I stayed this hotel for eight nights for business trip and I think the good point of this hotel is that their breakfast is good and there is a small gym but it's OK ,,plus staffs are very kind and I think room is quiet big enough compared with its price. I didn't know this when I was at this hotel, but when my flight was cancelled and I went to S***s b***n Simatupang hotel near this hotel,,,, I realized that Mercure Jakarta Simatupang hotel is much cleaner!

Excellent Service for the friendly and helpful staff. Room is clean, comfortable, and well-maintained facilities. Hotels in convenient and close to attractions, restaurants, and transportation options. It also offers stunning view. The check in and late check out went smooth with such efficiency and convenient process. They always served us with such warmth and friendly smiles. The restaurant offers a great varieties of food that will spoil the belly. The area of restaurant was clean and well-maintained. The staff are also attentive to our requests. I, frankly speaking, had enjoyable and pleasant stay and hope to come back whenever time permits. Thanks Team…

Location is great

It's different when the last time I came. The vibes is...... mmmm nope.

Everything.

There was nothing I didn't like.

N/A

Front office and restaurant staff are nice

Room is very basic . Not worth for the price . Not clean . Bathroom smelling . Shower curtain not cleaned for years . Just a basic hotel room . Nothing good

The rooms are extremely dirty, the restaurant is way too hot and It wasn't as good as expected.

Clean room

Facilities were not up to scratch and staff were not trained well to serve customers. Breakfast and dining at the facility is atrocious.

excellent location, excellent services and friendly staff

all was good

Issue with the shower - no water pressure and the top head was not working well Hair dryer was missing

1st time stayed in this hotel but it was terrible experience. I found 2 small crockcoach inside my room!

Overall it was ok