Sara Residence by Nakula

موقع ممتاز ومريح

الفندق يحتاج الى تجديد للاثاث لانه جدا قديم

Trop bruyant. Chambre donnant sur la route

Loved the staff, so friendly and helpful!! The pool was lovely. The 3 bedroom apartment was a great size for my family of four plus my parents. We loved our stay. Enjoyed the choices at breakfast and also some nice local earrings to eat at. It’s a busy street so a bit noisy. Handy for doing things around the area eg. Waterbom park, shopping in Legian etc without staying completely in the Centre of it all.

Great accommodation. Staff were extremely attentive. Pool was relaxing Complimentary breakfast was quite tasty.

Traffic was the only negative, however out of Sara Residences control

Friendly helpful staff and comfortable rooms with value for money stay

The location, cafe, room service and staff are excellent. The pool area is shaded in the afternoon. Perfect to cool down and not get sunburned. It was a wonderful holiday.

The water in the shower kept fluctuating between hot and cold. The mattress was very uncomfortable. It did not spoil my stay at Sara Residence. Everything else made up for it.

Clean rooms. Friendly staffs and lazing choice of breakfast!

Totally loved everything about this place the staff were the most beautiful people ever and they always had big smiles on their faces im going to miss them all.

Nothing loved everything

We stayed for the location near an Aussie school. Not a tourist hot spot but close enough to everything. Husband could use the co-working hub. Local food next door was cheap & delish. Staff were above and beyond. Their kindness was incredible & genuine. Laundry across the road was affordable. Indo Mart/ stores across the road for bits & bobs. Burger place around the corner delish & dead cheap. Fed our family of 5 for $15Aud. Sara was quieter than a big resort which we liked. Carla Spa down the road for $7 foot massages.

Lift didn’t work for a few days & we were on the top floor. Defs got our steps in lol. It was repaired quickly and the staff carried our bags & food up all the time.

Erna the receptionist was awesome, so friendly, helpful and great knowledge of everything

Better food selection, breakfast offering better WiFi

Clean spacious two bedroom apartment with super comfortable beds. The staff were all very friendly and helpful, especially Fairer, we would let her know what we were after n she would get us in contact with the right people (she went over and beyond). Great location, laundromat, bottle shop and minimart across the road. Delicious breakfast every morning. They don’t do dinners but that was fine with us as we got takeaway or ate out. Can’t speak highly enough of the staff, will definitely be back.

Not complaining but just as a heads up, bathroom floor can get very slippery especially when using shampoo n conditioner…extra caution needed.

The STAFF were kind, polite, and personally pleasant throughout our stay. On a personal level, they were friendly and courteous when interacting with us. Breakfast (paid for) was provided daily and we were able to eat privately in our apartment - we chose not to eat downstairs with all and sundry using the internet facilities. Comfy beds!

Unfortunately, the overall stay did not meet basic expectations, particularly for a family. Check-in was poorly managed. We requested early check-in due to downtime between accommodations and were declined, which was fine. They were fixing the telephone. However, when we returned shortly after the official check-in time, the room was STILL not ready and we waited over an hour in the lobby for "housekeeping to make our beds". Communication around this was unclear and inconsistent. The property feels run-down and poorly maintained. The room was old and not up to an acceptable standard for the area. The toilet did not function properly on arrival and required maintenance. The safe also did not work despite multiple attempts by staff to fix it, and no clear instructions were provided. The elevator was out of service overnight due to rain and remained out all day and again on checkout day. We were staying on the 4th floor and had to repeatedly carry a tired child up and down multiple flights of stairs, including after swimming. No alternative solution or support was offered. Noise was a major issue. There were loud sounds throughout the night from plumbing, kitchen areas, and surrounding buildings. The room had very little soundproofing, resulting in poor sleep. The common areas did not feel secure, with open access from the street and periods where no staff were present at reception, even while children were using shared spaces. While the staff were personally kind, this does not compensate for the significant issues with maintenance, accessibility, noise, cleanliness, security, and communication of the property. We would not return and would not recommend this property, particularly for families.

Wifi staff

Was not like the fotos run down, dirty, decking very in even with splinters

The staff and that is all.

Friendly staff.

Clean and helpful stafff

Good portion size

Nice poor area, good service, nice people. Suggest for night stay, nice place.

no comments

The pool the room everything the staff

Nothing i did not like. Everything good

The staff were amazing, the accommodation was clean and roomy for 6. The beds were comfortable and close to all the shopping precincts and eateries

The staff

The shower wouldn’t stay the same temperature

The front of house staff are excellent

Location,staff & price

Exceptional staff that went above and beyond, that rememberd everyoneby name , great location, beautiful breakfast every morning greeted with friendly smiles from Erna and the girls. Clean facilities, and the most comfortable bed highly recommended

Loved everything

Really nice and helpful staff

Pool ,

Centrally located, great staff, always smiling and greeting you. Breakfast was good. Rooms and pool were clean.

The hotel is a bit tired and dated, but it’s still very clean.

Comphy beds aircon pool was beautiful always clean food delicious staff were all lovely coffee was so good staff are beautiful and assertive very welcoming room kept well cleaned staff always happy andsmiling and there to help🙏

Breakfast was simple but very nice. My family of 40 enjoyed our breakfast meals. Loved the fresh juices every morning. The servings were more than enough and the variety was lovely (big breakfast sausages, eggs of your preference, baked beans, spinach, tomatoe, pancakes, mie goreng, nasi goreng, french toast, smoothie bowl, fresh fruits, if you prefer you could order cafe items from Cafe Louis (attached to hotel). The staff were absolutely wonderful. I can't stress that enough. They went above and beyond for our family. Alit and Erna were soooo lovely as were the other staff (we never got all names). They remembered our names, who was in which room, whose kids and parents, they knew our menu preferences, treated our kids as their own, our kids never wanted to leave the hotel - because they felt so welcome and safe with all the staff. The cleaners were fabulous, daily housekeeping, and were so easy to accommodate us. Our family had booked all 14 units (31 rooms in total) so we had the whole hotel to ourselves. We were there when the Bali floods hit, and every street around us and accommodation was flooded, except for ours. The floors go up to Level 4, and the balconies are lovely to sit outside and have a cold drink. All the rooms were spacious, absolutely loved our 3 bedroom and beds & pillows were very comfortable. All aircons in all rooms were working perfectly. We loved that although the street out front is quite busy and noisy during the day, it was fine at night, slept through the thunderstorm, so the rooms were sound proof. Our 10+ family kids loved the pool and had midnight swims every night, and the staff were always there to change pool towels, even at 2am when we all decided to jump in. We celebrated 3 birthdays while we were there, and the staff held a party for my father (turned 80 and the reason we all went to Bali), decorations, cake and a gift for my dad. They were so cute, and we were not expecting it and he absolutely loved it.

I say these comments because I would love to see Sara flourish and take on more guests because while the staff are lovely and we all enjoyed our stay, there is always room to improve anything. I thought the swimming pool could be better maintained. On our last day, 6 people got sick, and we could only nail it down to the pool, as they were the only ones who swam that day for the first time, and later that day got headaches, and felt nauseous. We noticed the last couple of days, they had not put any chlorine in it, (maybe there was never any and we didn't even notice) but we definitely found the water murkier than when we first arrived (we were there for 8 nights) so maybe this is something Sara can take on board or improvement. This would probably stop anyone getting sick (we almost all survived Bali Belly). I'm not one to do a full inspection when I visit hotels, but could not help but notice some of the 'white' bath towels were not white at all and they were stained. Maybe a purchase of new bath towels for all the rooms would be great. Other than that, if you're on a budget and you want somewhere comfortable, this is the place for your whole family. If you want luxury it is definitely not it, but it is cosy, and family orientated, the staff are so lovely and will help you with anything you need.

Spacious family apartment at a reasonable price point. The beds were very comfortable, nice fresh clean linen. Attentive smiley staff.

Breakfast could use a bit more options. The pool temperature was very cold and lots of chlorine, turning blond hair green.

The staff were so friendly and helpful.

Location was good

Toilet bathroom and kitchen was lots of stains and dirty even after cleaning and the towels were never white lots of stains look like very very old and the terrace were never cleaned but the staff are very kind . WiFi was a disaster most of the time not working the kitchen was never fully equipped

Good apartment with plenty of space.

Traffic noise was terrible.

Booked total 6 units for 5 nights for 21 pax for family wedding. Caught 4 rats in 1 room on day 1. Housekeeping laid traps & poison around which stank room. Traps caught lizards but hsekeeping failed to clean daily. Rats lived in roof areas squeaking at nite. Found dirt & ketchup package under sofa. Stale rotting food found in kettle. I asked for refund on day 2 of our stay for only the rat infested room (not all rooms) & manager Stephanie said it was no issue for refund & to put our request thro booking app which is the right procedure in order to process the refund. But she didnt respond to affirm the refund until after our stay was over n checked out then said it was declined. So she lied, knowing we had a busy wedding holiday schedule for a big group & difficult to move to another place on shoet notice. But worst of all, it is bad unethics to lie. I do not recommend this place under any circumstances. Poor show of integrity.

Rundown & dirty.

We all fit in quite comfortably, staff were amazing and very helpful when we needed. There was a laundry service across the road, rooms serviced daily.

It was more dated than the photos let on.

Beds were amazingly comfortable. Staff were exceptionally friendly and helpful

Was an excellent stay and rooms were really nice. Staff were polite and breakfast was amazing. Don't understand some of the bad reviews I read the place was awesome

Nothing location maybe could be better but close to McDonald's and burger king as well as supermarket

Staff were very nice and accommodating. Breakfast was cooked fresh and was amazing.

Everthing was great no complaints

Staff were brilliant! Breakfast very good Nice pool

All our bed sheets were full of stains and looked like they had not been cleaned. The living room floor rug was very dirty. My daughter got bitten by bed bugs really badly and they refused to refund us for our last night. They offered us another apartment but we could not take the chance that we all would be bitten by bed bugs. The mattresses did not have any mattress covers and the mattresses were very dirty. We did stay two nights and we did see the manager and showed our daughters bites but after she discussed with the sales team they refused to give us any refund. They did offer us a free ride to the airport...but I don't know why as we were leaving the next day and we stayed somewhere else the last night. I can't believe we did not get any refund. Not good.

Sraff were friendly and there was an abundance of pool towels available

The pool area smelled like a septic farm more often than not. The beds and pillows provided were so uncomfortable they were better off being used in an olden days torture chamber. We requested to extend our stay by one night on arrival and were promptly charged almost half the cost of our total for the previously booked 3 nights that included breakfast. Dont be fooled by the pool either. It may look nice but after only 3 swims my daughters scalp developed a blue rash and the ends of hair resembled a smurf smoothie.Shortly after that discovery my son broke out in some weird hives like skin irritation that plagued him for the following 6 days. We honestly regretted our choice of accommodation more than Prince Andrew did in agreeing to his last televised live interview. On the morning of our checkout we were quickly ushered out of the dining area as we were informed that breakfast was not included in our overpriced night extension. And for one final kick to the rbs, they then attempted to make us pay for the first three nights a second time statig that their was no evidence of our payment in their system. I would rather sleep with the street dogs than siep foot in this place ever again. Oh yeah and lastly if you attempt to take a number 2 in the toilet within your motel room (not a villa),you will have to weave your hand through the hordes of flying toilet bugs that suddenly appear from beneath the rim. I like.....NOT

The staff were amazing. The space in the villa was suitable for 6 people .

There was a leak in one of the bedrooms so our stuff got wet .

Easy check in/check out. Beds are comfortable and clean. Breakfast was nice with a correct menu to choose from.

Our experience at Sara Residence was underwhelming. It is located in a busy street. The cleanliness was barely acceptable, and the overall maintenance of the property was poor—our room had curtains half hanging down, full of mosquitoes, walls are stained with coffee (or else?...) which made it feel neglected. The A/C remote controls have no working battery. The second bedroom has no window. The staff struggled with English, making communication a bit complicated. Additionally, the pool was unappealing and did not match our expectations based on the photos. Overall, we were not impressed and would not stay here again.

Great location great staff and value for money

Comfortable accomodation with lots of space. It included breakfast and the food, coffee and service were excellent.

Location was a bit further out to what I’m used to but there’s still everything available close to the residence.

I think the stand out of this hotel are the staff. Always ready to welcome you with a smile and ask how your day was… and they were super friendly with our 2 year old girl. We really enjoyed the pool area, as it has different depths and always a part of it in the shade which is perfect with a baby. We booked to stay here as it has 2 bedrooms, so we could put our daughter in her own room. Small kitchenette is handy for food prep. And the Sensatia amenities are top notch.

Maybe because we checked in late at night, we got the last room available.. but one of the bedroom doors wouldn’t close, the bathroom door didn’t open all the way, the a/c in the bedrooms didn’t seem particularly cold, and the living area was always super warm as it only had a fan. It would’ve been handy to have had some dish soap in the kitchen to wash dishes and baby bottles with, but we bought some anyways… and there is only the option to have breakfast and lunch in the hotel, no dinner option.. which would’ve been handy for the evenings we stayed in with the baby.

Helpful front desk staff and concierge. Spacious, clean and modern. Near to convenience stores and cafes. Near to airport.

Garbage smell from outside dumpster if you stand at the balcony. Cooking appliances too limited (only 1 small frying pan and 1 small pot) , not suitable for penthouse for family of 5.

The rooms had a very strong, unpleasant smell of mould, The cleanliness was also an issue; the sofa was stained, and some of the cushions even had food remnants on them. The swimming pool was green and clearly not well-maintained—it did not look clean or safe to use. Overall, the place desperately needs a thorough cleaning and maintenance.

Very lovely staff

Just stayed at Sara Residence and had a great experience! Friendly service and a comfortable room. Definitely a nice place to relax. Will be back for sure

It was conveniently located, close to everyday amenities. Has little kitchenette for families with kids.

Had little ants when we checked in, but told the reception straight away and they sent the house keeping staff to spray it.

The staff were amazing and genuinely greeted you each day. They interacted with us and so helpful and friendly. It is like a small boutique hotel, very personal. The pool is clean, tropical and private. We had 2 lounge chairs outside our room with an umbrella. Great air con in both bedrooms. It's not a 5 star hotel but suited us for 4 nights comfortably with a 1yr old. Indomart, laundry, cafes all within 20 metres. Netflix, youtube plus huge water supplied and replaced free of charge. Quiet and out of the hustle and bustle. We had a two bedroom pool side.

We caught bluebirds to go into legian and kuta for 4 people and a baby. This was a fixed price of aud $3.

everything was amazing staff were very kind and friendly

Location was ok

The place was not what was expected it was nowhere near the same on the pictures, No hot water for 2 days, room was rundow and dirty.

Staff are very friendly and helpful. The breakfast was amazing and the rooms are large. It’s good for families. Air conditioner was very cold. And it was nice having a fridge and microwave. For the money it is good value.

We didn’t like the location. Also the pool needs a railing to help you in and out. We didn’t have hot water either.

The property is near to all the tourist attractions places. Plus the property surrounding full with cafes, halal stalls and many other shops. Not only that the staff there are super friendly!!

A bit noisy because of the car and motorbike most of the time during morning - afternoon.

Vera and Lira are beautiful people and are very accommodating. They are easy to talk to and always ready to help. The staff are great. We will definitely be back.

Everything was pretty good.

Breakfast was lovely! Location was a bit further out from main area but still easy walking distance and the Warungs next door had amazing food and the people there were lovely :)

Nothing

Meril and other staff was very helpful with guiding us on the right things at the right time. Staff has shown excellent hospitality.

NA

Good value for money for this place

It’s too bright to sleep. The aircon lights on the whole night.

Staff very nice Amazing breakfast and very nice coffee Rooms are nice and bedding is great

No bottle of water provided

The Room was great size for my family of 6.

The staff were exceptional and so friendly. Erna even took me on her personal scooter when I forgot my phone at a restaurant at Double 6 Beach. Merli had the biggest smile that lit up the room and made us feel so welcome. Indra made breakfast run to perfection, so good at her job and would always have time to talk and answer our questions. Breakfast was so good. Tea, coffee, fresh juice and a fruit platter and then a choice of a full English breakfast, eggs benedict, pancakes, french toast, pastries or traditional fried rice. The apartment was serviced daily and kept so clean and tidy, and the aircon was beautifully cold. The pool, although not huge, was so refreshing, very pretty and never crowded.

The hotel is situated in a busy area so occassionslly the loud motorbikes could be heard at night as they zoomed past but we wanted to be close to everything so it was expected.

the warm and caring attitude of the staff

toilet does not flush paper

The location is within short distance to most of the must visit places, bars, and restaurants. The staff is outstanding, they really work to make you feel pleasant. A big shout out to Indra, her work in the kitchen is exceptional. The bed was comfortable and big enough to have a wife, husband, and baby.

The room with access to the swimming pool gets all the noise in the morning because of the kids playing.

Good breakfast. If the customer stay 2 days i think the second day breakfast need to change menu

Nothing

One family is together in one place.

The room has 3 beds with 6 people but the bathroom is only 2. We expected 3 bathrooms as well.

Clean and tidy place. Friendly staff. A bit further away from the main busy areas of legian which makes it quieter.

We loved this accommodation, very clean, rooms were great, staff were super friendly and helpful. The only complaint was the noise of the street. The rooms could also use block out curtains

Nothing

Amenities were not as described, one air-conditioning didn't work, the balcony had vines overgrown on the balcony and it was dirty and the balcony door didn't lock up. The front door lock you had to leave your key in at night to keep it locked as it was damaged from someone trying to break in and it didn't have a dryer as described. I could go on. We decided to leave it was that bad and they wouldn't refund our money and lied about receiving emails from Bookings.com and the service from Bookings.com wasn't much better. Worst experience is ever..

The room was clean and serviced well, the staff were exceptionally good

Very noisy , wasn’t prepared for all the traffic outside my room and pool area too shady not enough places sunbake

The staff were awesome and so friendly, helpful and location was close to everything & swimming was a bonus for my boys.

It had everything but would have been even more better if we had laundry.

The staff were great, breakfast was excellent. Good location.

The pool area is very small and in shade most of the day.

The staff here at Sara Residence were fantastic. Breakfast was great, the room was perfect for us and the pool was good we only used it once as the water was to cold but other wise everything was prefect.

We didn't have anything really we dislike.

So we were here in 2018 for 3 weeks and now in 2024 for 4 weeks so I can definitely tell many things about this hotel. Staff are amazing. They are kind, sweet and helpful and I love them - especially Indra. The biggest advantage in this hotel are staff because without them it wouldnt be that good.

Compared to 2018 food was definitely worse. In 2018 we liked everything so much - frenchtoust, club sendwich and everything was 10/10. Now food is just avarage. In 2018 we liked pool so much. But now pool is just useless because of so many plants - there is no sunlight. And also we booked our stay for month and we got the worst possible room. I complained first day but they pretty much ignored it.

I like the service given by the staffs and really appreciated the respect that we got during our stay. The breakfast was also fresh and very tasty. I would like to give 5/5 atmosphere/environment, 5/5 service, 5/5 respect, 5/5 location and 5/5 for overnight stay fees. ## highly recommended who is planning to come bali for holiday ## nice swimming pool to chill out🤩🤩

Personally, i loved everything but every people have different thought so might be someone dont appreciate the service because of their attitude or ego but whoever come to enjoy with money saving idea, go there you wont be regret later.

Rooms were clean and tidy Courteous staff

Not much stuff for cooking