Terres Rouges Lodge

Location del ristorante, staff gentilissimo

La camera non veniva pulita giornalmente. Letto durissimo.

Fantastic gem in Ratanakiri. Greatest place that I stayed during my travels in Cambodia. Highly recommended. I am coming back. Beautiful bungalows set in a lovely garden. Great food and wonderful staff.

Good

Mooie koloniale stijl en goed aangelegde en onderhouden tuin. In de kamer was de badkamer geweldig met een groot bad en een douche in de buitenlucht. Met bankje, bureau en tafel. Zag er supergaaf uit!!

Wat onwijs tegenviel was het matras….deze was zo hard als een plank en als je erop lag dan staken de veren in je rug of heupen. Hierdoor vreselijk slecht geslapen. Echt heel Erg jammer want de rest was echt geweldig! Maar dit gaf zo’n negatieve ervaring dat ik dus geen hoge score geef. Als er een nieuwe matras zou komen zou mijn score een 9 zijn minimaal

The attitudes of the staff were so unpleasant. It was mainly with the management.

Our one night stay at the Terres Rouges Lodge was a horrible experience and one we hope nobody else will ever have to experience. Stay away from this hotel!! The pictures are misleading and this hotel is mismanaged. Bed Bugs, Mold, Mildew, stay away!! For starters we were charged $61 USD each night for a falsely advertised hotel that should be ranked a 2 star definitely not a 4 star. This hotel is a dying business and they treat their customers disrespectfully. Our first room had a stench and an electrical problem so they moved us to another room. The second room was much worse! It came with two towels that smelled like mildew, distilled vinegar, and human waste. When we asked for new towels, they made it seem like it was okay and they would replace them but when we got to the checkout the next day, they charged us $12. They never told us there was a cost for towels. We had 2 adults and 2 children in our first room, yet we had two full body towels. The lite orange towels were the ones we received upon check that were low quality pool towels but the brown towels of better quality were the ones they gave us. Our room had mold, backed up sewage, and a mildew/ poop stench that was so bad it was in our pillows, towels, and blankets. The queen bed was hard as a rock, the pillows were stained with dirt marks, and there were definite signs of bed bugs! The WiFi didn’t work, there was no phone in the room to call the front desk, there was no bath soap in the showers, and worst of all the sink water went from brown to clear multiple times. Do not brush your teeth with that water!! You could tell the bathroom floors were mopped with mops that were soaked in urine because you could smell urine in both half bathrooms. I would advise you not to walk without shoes if you stay here!! We didn’t stay for the free breakfast because of they’re running their hotel like this, the food must be nasty too. This is a ghost hotel. I didn’t see anybody there but us!!

Nothing at all!!

Our one night stay at the Terres Rouges Lodge was a horrible experience and one we hope nobody else will ever have to experience. Stay away from this hotel!! The pictures are misleading and this hotel is mismanaged. Bed Bugs, Mold, Mildew, stay away!! For starters we were charged $61 USD each night for a falsely advertised hotel that should be ranked a 2 star definitely not a 4 star. This hotel is a dying business and they treat their customers disrespectfully. Our first room had a stench and an electrical problem so they moved us to another room. The second room was much worse! It came with two towels that smelled like mildew, distilled vinegar, and human waste. When we asked for new towels, they made it seem like it was okay and they would replace them but when we got to the checkout the next day, they charged us $12. They never told us there was a cost for towels. We had 2 adults and 2 children in our first room, yet we had two full body towels. The lite orange towels were the ones we received upon check that were low quality pool towels but the brown towels of better quality were the ones they gave us. Our room had mold, backed up sewage, and a mildew/ poop stench that was so bad it was in our pillows, towels, and blankets. The queen bed was hard as a rock, the pillows were stained with dirt marks, and there were definite signs of bed bugs! The WiFi didn’t work, there was no phone in the room to call the front desk, there was no bath soap in the showers, and worst of all the sink water went from brown to clear multiple times. Do not brush your teeth with that water!! You could tell the bathroom floors were mopped with mops that were soaked in urine because you could smell urine in both half bathrooms. I would advise you not to walk without shoes if you stay here!! We didn’t stay for the free breakfast because of they’re running their hotel like this, the food must be nasty too. This is a ghost hotel. I didn’t see anybody there but us!!

Établissement très bien situé Convient pour un séjour rapide

Pour le prix on s’attend à un niveau de service plus élevé et des lieux mieux entretenus

Le cadre magnifique. La salle de bains en plein air. La décoration raffinée. La gentillesse du personnel. La belle rencontre avec la propriétaire qui est passionnée par son projet à Airavata. Les repas et le très bon petit déjeuner. La situation au bord du lac. Nous avons adoré cet hôtel

Tout était bien!

The location was quite central and in front of the lake and on a main road. However it was quiet and peaceful.

The room was old and a bit dusty (and more dusty in certain areas, like the lamps and the headboard of the bed). The amenities were too old and lacking maintenance, like the shower head was clogged so it didn't spray water well. The pool was not maintained and out of service. The door lock was only the knob and nothing else. It's about time for an upgrade for everything.

Atmosphere was nostalgic, locality great, service and general setup relaxing.

Breakfast is okay.

The room is very pricy. They changed our room that we made reservations to different room without notifying us in advance. It was available while we booked. That room that they changed has broken door lock and dirty bathroom and bathtub isn’t working. I don’t know why they gave us that room. VERY DISAPPOINTED!!!! They kept us waiting until late night and decided to change us to another room. At least they should’ve provided us solution quickly.

the place is very beautiful, the gardens are lush. the pool is very large and the bedding was very firm, to our taste.

the price is very high given the service offered. the room was very dark and damp (traces of mold and water damage?). we could not get wifi in the room. the soundproofing was non-existent. (we were under the pool table of the governor's suite, it's as if they were playing pool in our bed).

For the location and age of the property, it is decent. The staff is very friendly and accommodating and made sure we were comfortable. They did really good preserving the charm of the old style houses but if you are looking for something more modern this place is not it.

There are gaps in the door that will allow creepy crawlers to come in so if you are afraid of bugs and insects this place is not for you.

Great staff. Nice restaurant with good food. Lovely swimming pool. Relaxing ambience. Beautiful garden.

There is no fridge in the room.

Lovely staff. Nice pool.

Nothing unlikeable.

Very nice garden.

Beautiful decorations and helpful staff.

The staff speaks little English even though it’s a four star hotel. I don’t recommend dining at their restaurant because the food is good but does not match the price. $7 for a very simple fried rice and a way diluted (albeit by milk) latte. You can find better food options elsewhere.

The set up of the place in a nice garden well maintained the great pool. The general atmosphere and the dining place with nice furniture.

Staff nice but impossible to be understood in any other language than Khmer .

Nothing liked.

The price is too high for such a hotel. Our pillows and sheets were not clean, there was hair on pillows and they were stincky. The complete complext wasnt taken care in a proper way. We can not recommend this hotel, also if the city offers no better option unfortuantely.

location and food

old room and materials

Beautiful premises with lots of greenery in a scenic landscape. Amazing, spacious outdoor bathroom with huge bathtub, quality toiletries. Stylish room interior in traditional Chinese fashion. Nice, though small swimming pool.

No fridge available in the room, poor lighting, a number of things were not working properly (AC dripping, safe not opening etc.). Also, for that price, you'd expect top notch service, which was not the case.

Having stopped at this hotel numerous times over the past 14 years it was sad to see the clear neglect covid19 has had on the Hotel, with no manager on site and a staff who have clearly become lazy. upon checkin i was even asked to pay upfront as they did not believe i had paid Hotel.com and my checkin was only cleared once i showed my online banking statement . rooms were a bit tired,, dirty walls and sheets that did not fit ,i had to replace the towels 5 times as they were old and smelt offensive once they got wet . i would not use them to wipe my floor. this hotel was meant to be the expensive treat of my 6 day holiday and it ended up being the most disappointing

La piscine n'était pas accessible pendant la moitié de mon séjour. Le personnel est formidable. Le petit déjeuner manque un peu de variété et dommage que les jus de fruits proposés ne soient pas des jus frais. Très bon emplacement, au calme et non loin du centre. Un peu cher par rapport aux prestations peut être à cause de la saison morte mais je suis malgré tout satisfaite de mon séjour.

Super clean and great staff. The check in process was wondering and they were waiting for me when I arrived. This is for sure the place to stay in Banlung.

Nous avons passés 4 nuits au Lodge des terres rouges. Le cadre est magnifique , le service attentionné et le restaurant propose une carte complète et très savoureuse. Nous recommandons vivement ce lieu, qui vous propose diverses activités (vélo, elephants, etc).

Parfait séjour, superbe hotel

If you are going to Ratanakiri, this hotel is the best. I went there in a rainy season and stayed in a fan room but it was great. The hotel has a pool but not many people used it so we had it all to ourselves. The hotel is really beautiful, has a garden with many seating areas and trees. The biggest reason I recomment this hotel is the staff. They personally care about your trip. I had to leave early, before breakfast started, because of the bus schedule. Staff at the hotel packed some food for us to eat on the bus even though it was before their working hours! Other things... The hotel arranges a variety of tour programs and lends bicycles. And picks you up from the bus station and drops you off if you ask.

Mauvais accueil, chambre pas conforme à ma réservation, très excentré.

très agreable séjour, nous avons beaucoup apprecié le bâtiment ancien. juste un" bémol" l'hotel est un peu excentré ce n'est pas très pratique si on veut sortir le soir sans vehicule,

beautiful hotel, garden, pool and sitting areas