Novotel Dubai Al Barsha

Employees were very friendly esp. the pool guy from Kenya, the lobby/doorman was very helpful and willing to teach us how to take the metro, taxi, grocery etc., housekeeping is also friendly. But the room that we got has already stains, carpet stains, chairs already tainted, showers not working proper, toilet/bathtubs and walls have black stains already.. and the aircondition not cold enough.. we tried to ask for another room but they inform us that their fully booked… during midnight to morning aircon is not working efficient.. But the hotel employees were mostly friendly and accomodating… elevator is clean/resepsjon and the pool is amazing…

Friendly staff

Great location Very friendly and helpful staff Rooms are really old and need renovation Smelly carpets (old wet carpets kind of smell) although the team offered to change the room but it was a hassle for me to pack and unpack so had to live with the smell

Unique rooms were clean at all times very quiet area no issues at all. the bar located on the hotel was great

Right on sheikh Zayed road Quiet place Travel becomes easy from the property

Dated property but good value for money considering location

The carpet in the room had stains; the soap dispensers were empty; and the bathtub had brown stains. Otherwise, safe and a short walk to the train station. Be aware that some of the rooms face an adjacent mosque and thus you hear the loud call to prayer, including at 5:00 am.

Good

Customers were friendly

We had a very poor experience at this hotel, which I booked through Expedia. The condition of the room was unacceptable (I have video evidence), yet neither Novotel, Accor, nor Expedia took the complaint seriously. Despite repeated escalation, none of them even viewed the evidence I provided. Instead, my complaint was dismissed with irrelevant “cancellation policy” excuses! Even though I was not cancelling anything. We had already stayed there! This shows a huge lack of accountability and guest care. Travellers should be aware that if you face problems, you cannot expect genuine support or resolution from any of these companies. Do not stay here.

Great week at Novotel! Staff new my name and treated me well. I walked the whole neighborhood late at night tons of food options around very safe. Grocery store nearby. Metro across the street . Quick taxis. Location perfect for exploring Dubai. Elephant bar had live music smiley staff willing to serve my particular requests .

fantastic

It was okay property

we had an amazing time here. the staff are kind and attentive. breakfast spread was delicious. and convinient location right next to the metro so easy to get around the city. definitely coming back!

it was great

Breakfast was excellent.

Not the worst hotel, but far from the best. The carpets are absolutely disgusting. The shower drain was clogged. The pillows were terrible. They need to invest in cleaning their hotel. But they made the image look good. The area is good, but truly a disgusting room

There was construction works at midnight so I couldn’t sleep properly due to the noise. Wifi does not work well on the entire property. However, the staff was nice and professional.

We stayed at Novotel, Al Barsha for 5 nights, our stay was excellent. Thank you Novotel, Al Barsha team.

I stayed at this hotel for a family trip and it was comfortable and convenient to visit all the major spots. The concierge was especially helpful, friendly and accommodating.

The room I was assigned had an extremely disgustingly dirty carpet with so many stains on it everywhere. The staff did assist me with showing one other room which had the same issue with the cleanliness

Rundown hotel, leaking shower, very dirty carpet etc

Great location and close to Metro. Lots of restaurants In the area. Wonderful gym and pool area. Breakfast was tasty with lots of options. Will definitely stay again at this hotel.

overall very good

Nothing unique. We request a room at higher floors to enjoy the view but we were tossed between the check in desk employees and never got our request. Poor breakfast choices. No welcome drink. Pool is small. Not worth the money unfortunately

Good property

Centrally located to see the sights of Dubai. Good value. Close to metro and a grocery store

During our stay in Dubai, we stayed at three different hotels. Unfortunately, Novotel Al Barsha was by far the worst experience we had. In fact, I can confidently say it is the worst Novotel branch we've ever encountered. The housekeeping service at this hotel is simply catastrophic. For five out of the seven days we stayed, we repeatedly asked them to vacuum the floor carpet and properly clean the room, but our requests were ignored. We had to change rooms twice due to hygiene issues, and we were in one of their suite rooms, which is supposed to be their best offering. The room was dirty, with outdated furniture. We even found human bodily fluids (sperm) on the armchair and cockroaches in the bedroom. Additionally, the hotel is situated under highway bridges, making it extremely noisy both day and night. Even toilets in the main hall are dirty, the public toilets in the streets are much cleaner… I've posted a few photos here to illustrate the situation. I do not recommend this place to anyone, especially families with baby like us :(

L'hôtel était correct mais les chambres que nous avons eues étaient trop petites et les lits petits et un peu vieux. Le staff était correct et accueillant. La zone était prudente et on avait de la facilité à trouver un taxi/uber. Aux alentours il y a des restaurants, supermarchés et pharmacie. Overall je recommande l'hôtel mais prenez des chambres plus grandes.

Expedia showed me the room sleeps 4.....it doesn't. It had one double bed and one sofa bed which is just enough for 1 person, so 3 people can sleep, but not 4. Btw, the sofa bed was in a poor condition, not flat. We were stuck with this booking. Bad sleep quality affected our entire trip. I don't think I can trust expedia recommendations anymore and will book from other alternative platforms now.

The property was dirty

It’s very convenient and good location.

the worst breakfast!!!!

They staff , Eva at the service counter , Steve the security and all the other staff were amazing. , very friendly and helpful. The food was delicious. The pool always well maintained. I would recommend then for any one to stay. I world give a highe rating than 5 stars but that’s all that’s allowed.

Good place to stay with family

Great price good deal

Amazing location nice and clean hotel. Excellent breakfast

Tv connection very poor. Tried to watch BBC for the U.S. Presidential elections but no sound at all. No coffee and milk/creamer provided for reason of sustainability. Yet shower tap is dysfunctional. Takes a long while and lots of water wasted before the required water temperature is attained. Long wait at checkout just to get the tourism tax invoice which I had asked for at check in but was told to collect at check out. Counter staff were rather slow in their work and engaging in small talk with pax while keeping me waiting behind. Only 2 bottles of water in the room. Insufficient. No bedroom slippers and bathrobe provided.

A nice hotel in a good location to get to everywhere else in Dubai. Only downside is, as a VIP access member, I didn’t receive any benefits. Hotel could do with a little renovation in the rooms too - a little dated and worn.

The staff were really nice and the rooms were clean but plain. The hotel sits between the Mall of the Emirates and the Marina but in a non-tourist neighbourhood. It was very close to the Metro, which was fantastic for getting around town easily, quickly and cheaply. We did half-board which was a good option for saving some money and it meant we could have breakfast and either lunch or dinner at the hotel based off our plans for the day.

The room was not ready when promised… The room was dirty… TV not working properly… The Flish was running all night.. But the bed was comfortable

Very friendly and helpful staff

The first thing the most important for me in an hôtel is the cleanness. Here at Novotel Al Barsha, the carpet is spotted almost everywhere, in the corridors and in the rooms. You cannot put a feet on the floor without walking on dirty spots... When you arrive at the hôtel, the doors are dirty, not cleaned all day long... It was for me an extremely bad experience.

I couldn't think that a Novotel could be in such an uncleanness situation. Spots everywhere on the carpets in the room and in the corridors. Entrance door glass of the hotel dirty.... Very average food for breakfast. Such a bad experience, never again !!!

First time in Dubai and I was amazed! Nice hotel, very good location ( walking: metro 5 min away, mall 15 min away, grocery store 2 min!) The staff was super friendly, smiled and engaged with me everyday and night! The buffet options were varied and tasty. Overall experience was great! Shout-out to Vikas one of the manager and Moe, thanks for everything again!

Very good hotel all staff very friend

The location is very good

My stay was good the staff are very welcoming

Shower floor overspills to bathroom area, TV sound erratic due to poor connection (per technician), safe box unable to lock (was fixed then happened again the next day so technician had to visit room again to fix. So inconvenient I had to remain in the room to wait for the repair to be done. No coffee and creamer provided cos the hotel was Plastic free?? Absurd.

I requested a room with a big window or some sunlight for the first room I got had neither and there was water dripping in the bathroom. The gentleman of the front office immediately moved me to another room which was smaller and again without fresh Sunlight. Next morning the young lady at the front desk did me the best favour possible and gave me a room which had fresh sunlight and in fact a wonderful view

The property and room should have been cleaner. Had to ask to have it done.

Central to metro, Mall of the Emirates. Staff friendly, courteous and helpful. Room amenities average, though no milk. TV reception non existent.

Nice hotel and location close to metro with great pool. The suite itself was a fantastic size and space and great value for money however the carpets could certainly do with cleaning or replacing. There was also some previous occupants hair in the bathrooms so better cleaning required.

Very good hotel with a v good location

Fantastic !

Very comfortable stay.

We loved the spacious suite with a furnished kitchen, a large living/dining room, 3 bedrooms and 5 bathrooms!! The staff were friendly and helpful. However, the room service was slow and can improve. We loved the nearby restaurant and supermarket options, which was extremely helpful.

Lovely service and friendly staff

The property was in a good location close to local amenities. Unfortunately it didn’t have the wow factor and the rooms carpets and style are quite dated. Breakfast/lunch was quite limited in selection. This is a good hotel but I not an elite hotel in comparison to others in Dubai.

It was not bad but the rooms are a little tied and need a refresh, carpet had alot of stains, TV's were older TV's not too "smart" low resolution, and internet was average. But nice and quiet, just needs a big refresh of furniture and electronics

Amazing

The smell of the room wasn't good.The moisture was high and caused bad smell. We were not able to open the window to change the air inside the room because the window was locked.

Good for a short stay in the area where i had some meetings

I have stayed at your hotel twice before, and this was my third visit. Unfortunately, my last stay was disappointing. I stayed for five nights, and on two of those nights, my room was not cleaned at all. I had to request room cleaning services each time, despite this being a standard service that should be performed without prior notice. I hope this feedback helps improve your services for future guests.

Crowded. Booked executive room not sure what I got for the extra money I paid. Room wasn’t ready until 3 pm to check in

We were supposed to be staying 9 nights at this hotel but after all we left 3 days early. The mattress was as hard as a rock, and the pillows were like sleeping on a deflated balloon. I woke up with a sore back and neck every morning, and I was grateful to finally check out and get a good night's sleep elsewhere. I will give credit to the staff that tried to help us but in vain and the excuse was always the same "it's an old hotel".

This hotel is right next to an extremely busy road and even on 30th floor was noisy. Housekeeping was regular and good but the rooms are extremely dirty in terms of carpets full of stains and filthy, grout in bathrooms and shower heads full of mould etc. We stayed half board during Ramadan and management had decided it would be a Moroccan buffet - every night - really shouldn’t be selling half board if that is the choice made. Wouldn’t recommend half board anyway as no atmosphere, no drinks offered and food covered in flies. If you are coming to Dubai for a holiday we would not recommend this hotel.

Poor cleanliness, This is next to Metro but not in a good condition to stay.

Good luck for all

Good location and very friendly staff

The public areas of the hotel were clean and nicely presented. However, our apartment was tired and needed a thorough clean especially the carpets which were stained. The bathrooms also needed a deep clean. The lounge/dining area was fine. A number of requests for house keeping went without action and Reception had to be reminded several times. We were not advised that evening meals would be based on Moroccan cuisine during Ramadan so were surprised at the limited variety. The hotel is conveniently located and use of the Metro is good, however noise from cars on the motorway was loud even though we were on a higher floor. The windows did not dampen the traffic noise. The windows were also very dirty which obscured what would have been a lovely view. The staff were welcoming and friendly especially those in the dining area.

The property was amazing, with the best views of the city.

Ok Hotel was in a good location but not as good as Novotel Deria where I stayed several years ago. The TV Chanel’s were hard to navigate and the bathroom shower tiles needed fixing. But the gym was nice and breakfast was nice with a good choice of options and location was excellent for the metro

The carpet inside the room was so dirty

Rooms were very outdated. Tv never worked properly, csrpet is dirty. Balcony door was sealed and could not open and there was noise from traffic from the door.

Un hôtel tellement beau propre les services rien n’a dire l'accueil était très chaleureux 😍😍😍😍 a bientôt

Our experience of Novotel Al Barsha is really good The hotel’s location is excellent we stayed in a two bedroom suite which was massive and perfectly cleaned the suite had basic amenities the only complain we had was no milk was provided and upon enquiring we were told it was because the hotel has recently switched to being sustainable and thats why no plastics are being used I believe glass bottles or a milk carton would be a better alternative and will serve the sustainability purpose too We booked half board but enjoyed the breakfast the most lunch is usually better and has a changing menu whereas dinner in the 365 restaurant dint seem very popular On a few days we were woken up by a loud bang outside our suite and that wasnt very pleasant!! The hospitality staff is very welcoming and polite I personally would like to mention Vikas and Muskaan and the chef who makes delicious beef briskets (forgot to ask his name) for their friendliness and open communication They all made us feel special and cared for ! The hotel has many restaurants on site we tried swiss butter and it was good (not great value for money though)

Breakfast is very poor and same every day. Not worth to pay for it.

Not clean at all wr arrived and the room wasn't ready. While we are in the suite the washer mashine fladed with hot water and I have 2 babies 1and 2 years and after they fixed it they didn't clean. Next day the Lamb fall on my hawad. I don't recommend it at all

Excellent stay, kindly upgraded to a family suite, thank you Anna. Great location. Would recommend and stay here again.

Room was neat. View was great. Breakfast was good but more changes could be made to daily breakfast menu. Late night service needs to be improved as requests don't get fulfilled often. Metro is close by. Receptionist Eva was very helpful. Would recommend this hotel.

It was quite bad. The pillows in this Novotel were the worst and the staff had no ideas on how to get better pillows. Housekeeping insisted that either coffee sachets or milk pouches are not given in the room to use with the hot water kettle. So as a policy they would only give flavoured tea and sugar in the room For coffee / milk you need to order and pay.

I really did not this hotel i mean i hate. whenever we came this hotel they are always trying to give one room instead of 2 , 3 room. They are not upgrade they tries downgrade. I dont like their service quality terrible

The paint in the room was peeling and generally looked very old. The pullout bed (sofa bed) was pathetic with a 1.5-inch mattress. The mattress cannot support the weight of an adult. This is for namesake only and don't fall for this feature/option. Breakfast is a cut-copy-paste daily without variation and below-average in taste. The only saving grace is the staff who are polite and friendly. Overall, the property does not meet the Novotel Brand.

I booked a room that said would accomodate 3 people. But when I inquired to get a cot, they said the room would not hold it. I had to upgrade, for a fee of course! I dislike false advertising but lately hotels have beeen notorious for this. Loved that it is next to a supermarket and metro station. Would stay again.

Stayed for 7 days and felt like home. Rooms cleaned, good food, shopping, gym, and warm pool. Fit for me and the kids. Enjoyed our stay. Recommend

Centrally located hotel with tons of restaurants, supermarkets and subway station within 15 minute walk. Great breakfast

Spacious rooms, staff

Staff were very friendly and courteous. Always willing to help.

The Hotel is in a prime location within easy access to the Metro station and public transport. The concierge is excellent very helpful, friendly and always there to assist. Couldn't ask for more

Hotel was good. We called housekeeping one day for new bath towels and water as we had given the old ones to the housekeeper that was outside our door doing another room. She had no bath towels on her cart. The phone call to housekeeping did not result in any bath towels being delivered.

O liked that that the Gym is open 24/7. HATED the carpets in d room. They are old and clearly need some special cleaning. The room smelled cigarette although it was a non smoking room.

Was good

Location is good but very understaffed and service is not quick. Have stayed at other Novotels and this one was disappointing in comparison. The carpets are heavily stained and building is old.

It's was great!

It was amazing. From the beginning all staffs were very friendly and welcoming. The room was very clean and well air conditioning. Staffs always smiled and polite. Anna and Eva on reception were always on hand to help. Vikas the restaurant manager personally approached us and asked us if you had any issues. And he went above and beyond to help us. Great guy and very professional.

The hotel was large with great amenities. The staff were great and the service excellent. The only small complaint that we had was that the pool was a little warm and not refreshing at all. However it was the middle of summertime.

First thing when we arrived we just waited for 3 hours till we received the apartment the receptionist lady she was rude and not helpful the appartment old and the service not that hood as last year the air-condition in the sitting room not working just as a fan and the fridge in the kitchen has garlic smells ,the pathroom had very bad smells some days and they tried to fix the problem overall not that good as last 2 years when we was there

I love the location next to a metro food market 24h

Not clean and nit well maintained dirty floors and bathrooms.