Parque de Juegos Población El Carmen
Parque de Juegos Población El Carmen, San Pedro de Atacama, Provincia de El Loa, Chile- Park
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Natural Oasis in the Atacama Desert
Immersive Experiences: Explore the world’s driest desert through hiking, biking, and stargazing adventures.
Cultural Connection: Delight in our locally sourced restaurant and bar, honoring the flavors of the desert.
Relaxation and Wellness: Unwind in our pool, wellness area, and communal gathering space for intimate events.
Book now to experience the magic of Habitas Atacama and create unforgettable memories in the heart of the Atacama Desert.
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
1 Queen Bed
Individually decorated room
Internet - Free WiFi
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, guidebooks, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
In-room amenities
1 Queen Bed
Individually decorated room
Internet - Free WiFi
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, guidebooks, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
In-room amenities
1 Queen Bed
Individually decorated room
Internet - Free WiFi
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, guidebooks, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
In-room amenities
1 King Bed and 1 Double Sofa Bed
Individually decorated room
Internet - Free WiFi
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, guidebooks, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 4 guests
3 adults · 2 children
Beds
King bed (151-180 cm wide), Sofa bed (131-150 cm wide)
In-room amenities
1 King Bed
Individually decorated room
Internet - Free WiFi
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, guidebooks, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 1 guests
1 adults
Beds
King bed (151-180 cm wide)
In-room amenities
Sleeps
Up to 4 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
Room details
4 sqm
In-room amenities
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
2 sqm
In-room amenities
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
25 sqm
In-room amenities
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
31 sqm
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Beautiful lodge - loved the feel and decor. Staff were extremely helpful and friendly - were given restaurant tips and advice about the trips we did. In particular one staff member on duty over night that helped us liaise with the car hire company after we got a puncture. She was incredible , so helpful and save the day. Was close enough into town to walk if you wanted. Also close to some attractions. We organised our own trips but have an in house company who can arrange for you.
It was all great
Hermosos espacios de descanso
Muito aconchegante, funcionarios muito prestativos, especialmente Fernando, extremamente querido!
Location and comfortable clean rooms
Not enough lounge /seating area - it was cold outside and no where to sit inside in the warmth except at dining tables
Paisagismo e decoração.
O quarto muito escuro. Pouco lugar para colocar as roupas.
Instalações: recepção, restaurante e área externa. Tudo bem decorado e aconchegante. Funcionários: todos muito solícitos e simpáticos. Em especial, o garçom Luis Fernando merece elogio pela presteza e dicas sobre a cidade. Alimentação: excelente café da manhã, tanto pela qualidade, quanto pela variedade. Também gostei do menu a lá carte.
▪︎ O quarto não dispõe de local adequado para a acomodação de roupas. ▪︎ A iluminação do banheiro do apartamento 123 era muito ruim. ▪︎ A porta da varanda não tranca. ▪︎ Cobrança de valor extra de U$ 25 para box de café da manhã para quem parte para os passeios antes do horário de início do serviço. Outros hotéis da cidade fornecem o box sem custo adicional. ▪︎ A distância até o centro não chega a ser grande, mas acaba inviabilizando ir e vir várias vezes a pé. O fornecimento de bicicletas resolveria esse problema. Ou então transfer em alguns horários pré-estabelecidos.
My partner and I had a wonderful stay at Our Habitas in Atacama. Let me break it down into multiple sections! Aesthetics + views The entire hotel is gorgeous. Really vibey decor throughout, and the communal areas are super clean and well maintained. The outside area is also lovely, with lots of little nooks for socialising. The views from the gardens are amazing :) Attached to the review is the view from our private patio, which honestly doesn't do the view justice! It's 100x nicer in real life. Staff So friendly and attentive! They were super accommodating of all our requests, and made a really wonderful first impression of Chile for us :) Plus they all spoke great English too, so don't worry if you are travelling and your Spanish is a little basic. Food I'm vegan, my partner isn't. We were both well fed :) The menu has loads of vegan items, and they are all delicious! Portions are also huge, which is what you need after a day of excursions. Thank you Our Habitas team for a really wonderful trip! :)
The place is very comfortable, offers a great view of the mountains, and is very close to Caracoles Street
The team working at the hotel was amazing!
It is missing a sauna
La amabilidad del personal
Instalaciones muy básicas, no justifican el precio del hotel, el gimnasio no existe, está hecho de madera emulando los que hay en otros lados como Tulum pero de muy baja calidad, la piscina no es climatizada ni temperada, se veía desaseada también.
The restaurant staff is great and pretty property.
Food could be improved and rooms should have more light
Beautiful aesthetic. Staff very attentive and welcoming. Happy and friendly. Close walk to town. Food was delicious.
Nothing
Personal amable y buen desayuno
Piezas heladas.
An absolutely stunning hotel - beautiful rooms and decor, the pool is super relaxing (very cold in winter but that didn’t stop us from going for a swim!). The staff were so amazing, every single person we encountered was SO lovely and so helpful
It is a 15min walk from the main town of San Pedro, which is fine in the day but the street lights are dim at night time so it makes for an interesting walk home after dinner (though it did still feel very safe!), on the flip side, the hotel being out of the main area does mean that it is serene and tranquil at night!
Muy bonito para tomarte fotos, poco utilizable las instalaciones.
El precio muy alto, las amenidades que dice tener no están disponibles, ejemplo, fui 5 días y desde el dia 1 no tenían espacio para la guía astronómica, y la alberca no es temperada, por el precio que pagas, seria lo mínimo que se esperaríamos
Muy bien ubicado, a 10 minutos caminando al centro. Excelente el personal, todos muy atentos y preocupados. Todos amables y pendientes x
Tuve mala suerte porque en mi pieza estaba mala la ducha y salía fría. Estuvimos así 2 días. Después lograron cambiarnos a una pieza superior y ahí funcionaba todo perfecto. Pasamos un mal rato pero compensamos con la pieza nueva que era mucho mejor y además nos abonaron una noche. Lo otro que no me gustó tanto, si bien el restaurant era espectacular, las preparaciones eran muy sofisticadas y con sabores tipo fusión que no me llenaron completamente. El desayuno muy rico, pero podías pedir una alternativa de la carta y también bastante rebuscado. De todas maneras era todo rico y lo mejor, la atención.
Estrutura ótima Quarto muito bom Staff gentil Comida incrível
Não há
La atención, el desayuno y el ambiente del hotel
La habitación no tenía cortinas blackout por lo que entraba mucha luz en la mañana
Simple luxury. Good taste for interiors, comfortable, friendly staff, nice sheets and amenities. Great food! Not in the Main Street which for me is a plus - because it’s quiet and more secluded, yet close to go out dining.
If the window of the room had more privacy, it would be more perfect.
Lugar charmoso.
Não tinha ar condicionado.
The grounds are beautiful and the staff were exceptionally helpful and friendly. A real oasis from a busy sightseeing trip to Atacama. there's a nice pool area for days off and great bar and restaurant.
Nothing
Elpersonal muy atento Tuvimos problemas de calefaccion en la habitacion de mi hijo 317, no funcionaba y el aire acondicionado tampoco Comimos y cenamos en el hotel muy rico todo el desayuno a la carta espectacular
La calefaccion de la habitacion 317
Me gustó mucho su entorno y personal, en especial las señora que abre el portón, siempre atentos y agradables
Excelente el lugar, entiendo que está destinado para descansar, pero faltó la televisión.
This is an unusual hotel with the rooms spread out over a large area on the edge of San Pedro de Atacama. It's about a 15 minute walk into the town centre along dusty roads. The rooms are more like desert cabins but they are very comfortable with AC and some lovely design features. The rooms connect to the reception / restaurant via pathways which at night, are poorly lit so be careful! The pool area is nice and was not overly crowded on the one afternoon we used it. We dined in the restaurant two nights & while the food was a bit hit and miss the service was impeccable. My only issue during our stay was our departure for the airport which was around 6am and the restaurant was closed. There was no offer of tea / coffee or anything else for that matter which was a little disappointing.
We were very disappointed with our stay at Our Habitas Atacama. First, the rooms are unsuitable for travellers with suitcases because there is no storage in the room beyond hanging space for a few very short items – nowhere for anything else, so we had to resort to piles of clothes on top of suitcases. There are also no chairs in the room onto which you could put clothes for the next day. Secondly, the breakfast offering as part of the room payment (complimentary) is minimal – in addition to fruit/yogurt/meats/cheese/bread/coffee I would expect tomato, cucumber, olives etc. They also will not provide a takeaway sandwich option for early departures unless you pay. You can also pay for a more substantial breakfast but the cost is very high – the equivalent of about £20 for scrambled eggs! Last, the attitude of the staff was very mixed. Some were friendly and attentive but others seemed to want only to upsell you items. On the plus side, the hotel pool has plenty of space to relax for those days you are not taking tours. The hotel location is also far enough out of San Pedro to be away from the evening/night time crowds but close enough to be a comfortable walk. Overall, there are better options available than this hotel.
Espectacular! El lugar y la atención .
Todo perfecto y muy lindo.
Close enough to walk to town; spa was good.
Food was okay, maybe over priced.
un poco caro por lo que ofrecen.
Struttura perfettamente integrata con la natura e le carattestiche case di san Pedro. Ambiente molto accogliente e localizzazione perfetta.
El desayuno muy rico. Me gustó que incluía una opción extra que se podía solicitar, bastante rica. No probamos la piscina y la cena deliciosa
No recuerdo algo en particular, que no me gustara. Disfruté y descansé bastante, encontré lo que buscaba.
O estilo da decoração,toda a ambientação do hotel,paisagismo,piscina. O atendimento de Luiz Fernando foi excepcional!
Funcionários gentis. Comida saborosa. decoração linda.
The breakfast was excellent and we really liked the decor and adobe construction of the hotel. The hotel also had lots of areas to sit outside and enjoy the warm weather. The tour operator that the hotel uses was also excellent!
My only complaint would be the size of the room, but it did not detract from our stay. The food at the restaurant was mostly excellent but I thought the chicken was not good.
L’hôtel est splendide, l’un des plus beaux dans lesquels j’ai pu séjourner à San Pedro. Les lieux sont paisibles, très soignés et relaxants. Il y a beaucoup d’activités dans la semaine (yoga, pilates, observation des étoiles, soirées barbecue, etc.). Les chambres sont confortables et bien décorées. Le personnel très sympathique et arrangeant. Gros plus pour la piscine et les différents petits salons aménagés dans tous les extérieurs.
Rien, tout était parfait!
Todo sobretodo la amabilidad del servicio, en especial Luis Fernando en el restaurante
Nada
A lovely property, with pleasant gardens and Adobe style cabins. Has a nice resort feel. Staff were very helpful and friendly.
It is a dusty walk into the town.
Maravilloso
Excelente todo
Muy decepcionante. Caro, la comida mala, instalaciones pobres, mala aislación, baño sucio. Realmente decepcionante para la cantidad pagada.
Our tour of Chile was booked through Trailfinders. They suggested this hotel for the Atacama leg. I had read the reviews and there was a mixture of positive and negative comments but on the whole it seemed a good choice. Here are our thoughts. Room: 102 - although very near to reception it was really quiet with very guest walking passed. It is large enough to accommodate a king size bed with ease and also has a good sized bathroom. The down side however is that the WiFi disappears depending where you are in the room (bearing in mind this part of Chile doesn't have much phone network either!) The room was cleaned well, towels replaced every day and 2 litres of water placed in the room - very handy as the room does not have AC. The staff are very helpful and friendly - though not reception, but more of that shortly. The Restaurant - dinner was excellent and service friendly and prompt. We also ate lunch by the pool - in between excursions - and this was also superb. Decor - lovely surroundings and setting, befitting its wide offer of massage and treatments. We booked on bed and breakfast basis but due to the early starts for our trips - and this applies to most of the excursions around San Pedro - we did not eat in the hotel as breakfast was included within the excursion. However, we are leaving for the airport at 5am tomorrow morning - another early start and not ideal admittedly - so I asked if we could have a packed breakfast for the journey to the airport. I was told by reception that the hotel's policy is to charge for this service. I asked to speak to the manager, but apparently he had left for the day. On our excursions, other passengers staying at different hotels in San Pedro told us that they had received packed breakfasts (for example, the Don Tomas hotel) without any additional charge. Such a shame that this hotel does not provide its guests with the same service. We have had a fabulous holiday in Chile, but it ends on a slight sour note. We won't be staying with this hotel group again.
Aula de Ioga, encontro estrelar a noite , com explicações e uma luneta e o atendimento do Luiz Fernando no restaurante, isso salvou a minha visão do hotel, para não dar nota 1
Caro, cheio das restrições, os caras cobram café , não tem nem café na chegada , custo absurdo pelo que entregam, tem hotéis melhores e pela metade do preço na cidade, outros que custam 50% separam seu café em uma embalagem com frutas , sucos , sanduíches, esse querem usd 25,00 mesmo vc não consumindo o café , na chegada já sacam do seu cartão usd 200,00 de futuro gasto , o kimao que fiquei tbem , custa metade , atende melhor o ainda tem café sem custo e preparam seu café . Outra coisa , hotel nesse preço com piscina gelada , sem ar condicionado no quarto , falam que são a favor da natureza e a válvula da privada estava vazando muita água , avisamos várias vezes e está lá vazando , geladeira não funcionava , tivemos que pedir algumas vezes , e aí vai , não voltaria nesse hotel nem por 50% da tarifa…
Todo perfecto, muy atentos, servicio y alojamiento perfectos. Nos dieron el desayuno para llevar incluso un dia que nos teniamos que ir más temprano. Gracias!
The restaurant and the staff at the restaurant
No A/C in the room, no shutters in the room, no proper internet, no proper wardrobe or cupboard, no kettle nor coffee in the room, super tiny room, windows on the main door with no shutters, no direct access to terrasse but more importantly the fact that they are constantly trying to sell you something. Raised a few times some of those issues but the Manager Oscar Rodriguez didn’t seem to care. Not sure if it comes from the fact he had limited interest on making sure his clients are satisfied or too busy to sell them touristic packages or maybe the consequences of Ennismore taking over the management of the property. Overall it was very disappointing and if someone comes to say that they are very sorry, we tried to raise the issues 3 times during our 5 days stay so not really acceptable post mortem based on the standing they are willing to portrait.
La decoración y ambiente del establecimiento
Poca presión de agua fría, cama con sonido recurrente al moverse, el sonido exterior se escuchaba mucho
Very relaxing
Missing the 5stars attention: - no slippers - extra charges for basic services But overall great experience!! And the staff is amazing!
‘Mud hut’ design was a nice interesting approach and the accommodation was also quite large. The food was good.
Service at reception and dining was variable, waiting 1 hour for one evening meal.
Gostei do cafe da manha, gostei da area da piscina, mesmo nao tendo atendimento do bar nas piscina o tempo todo. Gostei do restaurante, gostamos do atendimento.
O quarto nao tinha ar condicionado e era muito quente. Tinhamos que ficar o tempo todo com o ventilçador ligado. Pelo preço pago na diaria, creio que o ar seria um item basico para o hotel. Inclusive vi muitos hospedes realcmando da mesma coisa. Que faltava o ar condicionado.
I waited almost 3 months to write this review as I want to give a fair assessment of our experience. The hotel is a pretty nice luxury boutique hotel. Its service however does not match its image or branding. We were there at the beginning of the year and it was evident that the hotel was understaffed: temporary workers were running the administration and sometimes they had no idea of what we had requested or booked (such as a tour from their partner travel agency or the date of our private transportation to the airport). If you leave the hotel at 5 am you expect that once you get back at 2-3 pm the room will have been cleaned. This was not the case: twice our room had not been cleaned at 3 pm. Also beware of the partner travel agency: they stood us up once. Our recommendation is to book well in advance with an outside travel agency (we tried several and the best by far was Horizonte Turismo). This hotel was picked up by our travel consultant. We let him know all the issues with this hotel as we do not think it should be recommended. Our Habitas Atacama is part of a larger and international group with properties in different countries. We will stay away from any Our Habitas property.
L’accueil, les extérieurs, la taille de ma chambre
Rien
Do jardim
Do quarto com pouca iluminação, sem guarda roupa e sem Tv
This is a great hotel with a very helpful and friendly staff. The hotel has everything you need for a comfortable stay and I would recommend staying here if your in the area
We stayed at Our Habitas in Atacama for 4 nights and it truly felt like discovering an oasis in the middle of the desert. The surroundings are stunning, with the landscape creating a peaceful and unique atmosphere that makes it easy to unwind. The rooms are beautiful and thoughtfully designed in an adobe style, which feels both authentic and incredibly effective for the desert climate. They stay pleasantly cool and comfortable, and everything was very clean. The decor throughout the hotel is cohesive and stylish, creating a calm and harmonious environment. The staff were attentive, friendly, and always happy to help. A highlight of the stay was the wellness centre. I had an amazing massage from Loretta—possibly one of the best massages I’ve ever had. The food in the restaurant was also excellent. Everything we tried was delicious, with the pork dish being a particular standout. The only slight disappointment was one night they did a barbecue and it wasn’t up to the standard of the main restaurant. However, our wonderful waiter Luis Fernando, sorted everything out for us. A couple of small feedback points: a luggage rack and a chair in the room would be very helpful, along with a few more hangers. Another thing that might improve the experience would be a shuttle service to the main shopping street. It’s only about 10 minutes away, but walking there in the heat can be a bit challenging. Overall, a wonderful stay and a truly special place in the Atacama.
Ótima localização. Camas boas. Restaurante no hotel muito bom. Equipe bem atenciosa e sempre disposta a auxiliar. Café da manhã bastante adequado. Chuveiro muito bom, tendo em vista estarmos no deserto, surpreendeu.
Os quartos são bons, porém fomos no verão e os ventiladores aliviam o calor dos quartos, mas não resolvem totalmente Tivemos problemas de acumulo de água no box do chuveiro, mas prontamente resolvido pela equipe de manutenção. Na semana que estivemos hospedados, por incrível de pareça, choveu quase todos os dias e acho que as atividades de recreação e interações com hóspedes ficou comprometida, houve queda de energia e internet, mas totalmente explicável pelas condições meteorológicas (até caiu granizo). E fomos nos dias de carnaval e houve tambores e barulhos por horas, atrapalhando algumas noites, mas alheio a vontade do hotel.
A fantastic and beautiful hotel. The breakfast was delicious! The staff extremely friendly and helpful. I also enjoyed a great massage. Highly recommended!!
Stayed 8 nights. Returned after a 1-night camping trip with two confirmed bookings. Receptionist (the woman with many star tattoos) assigned incorrect room type without checking reservation, and response was dismissive (“not my problem”). No apology. Check-in took 30+ minutes while visibly exhausted from trekking. For a $300+ per night property positioning itself as experiential hospitality, service did not meet expectations. Plus, the restaurant food is a disappointment.
The highlight of our stay was really the tour service. I mean that's really what you go to the Atacama desert for, right? We found Our Habitas Atacama to be a desert oasis. Despite some of the negative reviews here, our stay was perfectly fine. It’s a decent, comfortable place to stay while exploring the area and I appreciate the complementary wellness activities they offer. The absolute best part of our trip, however, was the tour service provided by Trekana, especially Paolo. When I wasn’t the most responsive during the planning stages, he stayed patient and kept me on track and because of that, I was able to fully experience the AMAZINGNESS of the Atacama Desert. We did the Stars & Fire astronomy tour and I highly recommend it. The night sky was breathtaking beyond words. Our guides Katerina, Fernanda, and Etan (I’m sure I've butchered their names. I'm so sorry!) were warm, knowledgeable and passionate about what they do. Katerina spoke 3 languages that night to accommodate everyone on the tour. Seeing the stars like that was a bucket list moment I’ll never forget. Mauricio, our guide for the Lagoons and Socaire tour, was also phenomenal. He taught us so much about Chile as a whole and that made the experience even more meaningful. Deep gratitude to Paolo and the Trekana tour guides. You made this trip unforgettable.
Quarto bom
Equipe com atendimento muito fraco
De setting
Personeel aan incheck balie Nachtlawaai
Nuestra estadía en Our Habitas Atacama fue simplemente maravillosa. Es un hotel acogedor que realmente nos hizo sentir como en casa desde el primer momento. Viajamos en familia y el trato hacia nosotros y nuestros hijos fue siempre cercano, cariñoso y con la mejor disposición por parte de todo el equipo. Las instalaciones son impecables: limpias, hermosas y de primer nivel, cuidando cada detalle para que la experiencia sea perfecta. Las actividades incluidas por el hotel fueron fantásticas y enriquecieron aún más nuestra estadía. La comida del restaurant y el desayuno fueron excelentes, todo delicioso y muy bien presentado. Queremos dejar un agradecimiento especial y muy emotivo a quienes hicieron nuestra experiencia inolvidable: Oscar, Maca, Pedro, Aurora, Paula, Jaime, Eduardo, Armando, Ari y Fernando. Gracias por su dedicación, calidez y por hacernos sentir tan bienvenidos. Sin duda, volveremos y recomendamos este hotel a quienes busquen una experiencia auténtica, familiar y llena de detalles que marcan la diferencia.
Nada, sin duda volveremos.
A atencion del personal La actividad de soundhealing El desayuno tenia opciones interesantes y ricas
Sentimos frio! Dado el valor del hospedaje creo que esto debe mejorar. Teniamos aviso de no molestar y aun asi el personal de limpieza toco la puerta para limpiar la habitación ademas de haber recibidi whatsapp con el mismo mensaje
Amazing place integration with natural landscaping
I thought the beds and pillows could be softer
Food and layout
Scam through booking.com that hotel was aware of- only stopped by my bank- the hotel should be making guests aware. Reception poor arranging airport transfers and had to send passport details 3 times. Difficult to get drinks by pool and had to ask for a breakfast menu. Should be more aligned with the tour operator - our stay included breakfast but do did the tours, the tours included evening drinks and snacks which weren’t needed before dinner.
Mooie huisjes verspreid over het terrein, waardoor het kleinschalig aanvoelt. Leuk dat ze verschillende faciliteiten organiseren zoals yoga, star gazing en sound healing.
Slechte prijs-kwaliteit verhouding: het was 450 euro per nacht met veel kleine gebreken en de service was niet altijd goed. Zo hebben we een keer een uur op ons avondeten moeten wachten, heeft de schoonmaakster ons geen nieuwe handdoeken gegeven om te douchen en hebben we een kapotte föhn gekregen. De parasol aan het zwembad was kapot en werd niet gemaakt, terwijl er al zo weinig schaduw aan het zwembad was.
O lugar é bonito.
Cheguei lá achando que se tratava de um hotel 5 estrelas, pois era como estava classificado no booking, mas uma atendente muito mal humorada nos disse que o hotel era 3 estrelas e não sabia o motivo de estar diferente no booking. Nos exigiram o pagamento de um caução de 250 dólares mesmo a estadia tendo sido integralmente paga antecipadamente. A arrumação do quarto era péssima, a ponto de termos que ir pedir papel higiênico. Não tem ar condicionado. Café da manhã com poucas opções.
Hübsches Areal, tolles Star gazing
Kein Management, wer trägt dort überhaupt Verantwortung?, falsche Abbuchungen bei der Endabrechnung, Abbuchung statt Gatantieblocking, nach Klärung nochmal falsche Abbuchung über 257€ im Nachhinein- ohne Ankündigung - unberechtigt: absolut nicht die Qualität, die man bei den Preisen erwarten kann…
WORST hotel experience I’ve ever had.
Completely unsanitary, uninhabitable, and appalling attitude by the hotel manager and staff. I paid 700 USD per night for a room that isn’t worth 100. The photos don’t show the reality of the old and basic rooms you get. From worst to least bad: 1. Sewage smell everywhere. An unbearable sewage odor comes from the canal next to the hotel, which is used as a trash dumping ground. On top of that, the hotel recycles brown water and sprays it throughout the garden, spreading the smell all day. The terrace is unusable, and opening doors or windows is impossible. 2. No ventilation. You’re forced to keep everything closed because of the sewage smell, making the room suffocating. 3. Small rooms with no functional space. Barely enough room to move, let alone place belongings. We had to put everything on the floor, including the extra pillows. 4. Zero privacy. People can look directly into the bedroom from the street. Both the room and terrace lack proper privacy. 5. Constant noise, impossible to rest. The fan and mini fridge are extremely loud, which is unbearable in such a small space. 6. Old, damaged facilities. Chipped sink, patched-up walls, worn-out rooms. This is not what’s shown in the photos. 7. Everything is about charging extra. Like the extra 1 egg I ordered in my included breakfast (which I had to fight for). Even the nightstand is covered with products they’re trying to sell you. 8. Poor housekeeping. Dirty towels left on pool chairs for hours. Overall lack of care. 9. WiFi rarely works. 10. Staff behavior. Overpromising, underdelivering, and most of the time passive-aggressive. Overall unhelpful. I complained several times, was promised a solution, which never came. I wasn’t able to rest. Finally, they moved us to a different room on the second night, at 10 pm! And 30 minutes later, the sewage smell came in again. When I demanded a full refund, the manager Oscar Rodriguez told me to file a complaint through Booking.
Nice and quiet atmosphere, good breakfast, very good dinner.
Very poor reception service. It took 7 hours, several WhatsApp messages and 3 personal discussions to make them pick up the phone and confirm airport transfer for next morning. I would not expect such approach in 350 USD / night hotel.
El desayuno es muy completo. La propiedad es hermosa y con amplios jardines. La zona es muy tranquila. En general el personal es muy atento.
La habitación es bastante oscura, con mucho olor a humedad. No tiene vista. No tiene aire acondicionado. Tiene un espacio exterior pero que no tiene muebles, solo dos asientos hechos de hormigón. No tiene closet cerrado. Tengan cuidado con la cuenta al final de su estadía y revisen bien. Me quisieron cobrar dos almuerzos y bebidas que no me correspondían y desconfiaron de mi palabra. Todo muy mal manejado. Una pena que un lugar de esa categoría ponga recepcionistas tan maleducados.
Overall, we had a wonderful stay and a great experience at the hotel. Unfortunately, one incident slightly affected our visit: one of the front desk employees was extremely unprofessional, rude, and disrespectful when I simply requested a refill of our body wash. Aside from this isolated incident, everything else was lovely. I would especially like to highlight the hotel’s excursion partner, Trekana, and give a big thank you to Paolo. He was incredibly patient, polite, and helpful. Paolo designed an amazing itinerary for us and took the time to carefully explain every detail and answer all our questions. We truly couldn’t have managed without him. Thank you to Paolo and the Trekana team for making our trip so memorable.
Las instalaciones, el desayuno, el personal, la habitación. Todo ha sido un lujo y sin dudas recomiendo este hotel a toda persona que quiera relajarse en el desierto
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
7.75/10Completely unsanitary with sewage smell everywhere, indicating very poor cleanliness.
Service
8.75/10Very poor reception service and unhelpful staff behavior.
Location
10/10Quiet atmosphere, but concerns about the nearby sewage issue impacting the experience.
Room Quality
7.25/10Small rooms with no functional space, lack of ventilation, and issues with odor.
Amenities
9.25/10Amenities exist, but are not well maintained or properly managed.
Value for Money
6.75/10Extremely high prices for subpar quality, not worth the cost.
Food and Beverage
10/10Good breakfast and very good dinner.
Overall Experience
8.25/10Overall experience significantly impacted by cleanliness and service issues.