Grand Hotel Haikou - Managed by Accor

Locatie. Tuin met zwembad. Bed, airco, algemene sfeer. Vriendelijk, serviceverlenend personeel

Kamer verzorging Soms geen nieuwe theezakjes of koffie / roerstaafjes. Kopjes niet verschoond of vernieuwd (1 keer wel). Dit mag structureel en consequent. O keer bed verschoond. 1 x 1 kussensloop.

Завтрак отличный, в номере все есть, прекрасная территория, термальные источники в плюс, расположение отличное, рядом можно пройтись по парку до ТЦ, где вечером отведать китайскую кухню на разный кошелек. Так же недалеко ТЦ с бредовыми магазинами, на такси за 10 юаней, 5 минут езды. Это не центр города, брали для отдыха

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L’accueil, la piscine

Aucune instruction disponible en anglais pour savoir comment fonctionnent les équipements (accès piscines, room service, restaurants). Wifi très mauvais alors que nous avons un compte ALL Accor. Seules les parties communes sont neuves, les chambres sont vieillottes.

Расположение территория все круто

Запах сырости из-за ковролина

The hotel very nice and service very good

Fabulous staff, great service! Secluded area, no better place for calm, uninterrupted relaxation!

Friendly staff

Hotel added fees that was not in my original amount. Beach photo is wrong in booking area. No service at pool area, no shops nearby. AC in room was mediocre.

Замечательный отель. Прекрасный завтрак. Персонал готов решить любой вопрос.

Room is spacious. Close to the beach. Hot water pool is good. Breakfast has a lot of variety. Very good value for money.

Too far away from town center. It is rather isolated. Good place to go if you want to stay within the resort. However the Didi is dirt cheap which makes up for it.

Cleanliness and spaciousness Friendly staff Lovely swimming pools

Nil

Everything else is fabulous but most importantly, the Chinese hospitality and excellent customer service thats truly unmatched. Something you can never experience in the US.

1 week stay was not enough.

Big, nice room, good staff and delicious European breakfast available

All was perfect

整体来说还是很不错的

虽然是五星级酒店，但是这边餐厅的经理（穿黑色上衣和黑色短裙的）服务态度超级不好，这次的体验感超级不舒服。

設備はとても古い。テレビはとても小さく古いタイプ。周辺の環境も悪く食事に行くのも大変困る場所。清掃係の王小丽さんはすごく丁寧に清掃してくれた事が救い。

The hotel is very nice and the staff very friendly and helpful. The location is a bit out of the way but otherwise we enjoyed our stay.

很好的住宿体验

好棒

很好

很棒

基本上員工態度不錯。 床間乾淨度還可。但房間有一陣酸宿味，後來開陽台門之後就有改善。但關後又發出。同時房間的裝修都點舊及殘。

Large and luxurious hotel, however, not particularly catered for international tourists due to the language barrier. There isnt really much in the vicinity of the hotel and most attractions are at least 30 mins away by taxi. Beach at the back of the hotel is left to be desired.

优点： 1.房间大（50平米），有个大阳台，面对大海，风景一流 2.酒店设施好，比较新，房间带浴缸和淋浴间 3.服务好，入住快 4.房间整洁，床铺舒服，布局合理 5.酒店对着大海方向有一个小沙滩，可以下海游泳 缺点： 离市区有点距离，附近没啥吃的，海口打车还真是贵

The restaurant service very slow and bad about 2:30 pm we are the only table in the restaurant and the kitchen need to take about 35 minutes to preparing our foods for only 3 persons.

Good experience. Next to the beach, but maybe only 90% qualified as a beach front property, good enough! Located in a quiet neighborhood., not much services in the proximity. Internal landscape and services meet 5 star ratings.

Very disappointed in this hotel. The hallways and rooms had a mildew/ moldy smell. Very happy with the restaurant staff our morning breakfast staff was excellent. Andy the chef was awesome.

附近没有好餐厅

Description says designer toiletries are provided, but we found only generic ones. Hotel itself was fine, but public area maintenance could be improved.

Nice hotel and garden wonderful. Only issue was the mattress way to stiff for me.

Really great stay. Beautiful surrounding, great staff. Nice view.

很好的住宿經驗, 清潔有規律, 服務周到滿意, 提前入住與升級, 有機會會再住.

Though the booking through Expedia.com is convenient, but the admin is inflexible, no breakfast provided for such price as compared to a similar category of hotels in Wenchang & Sanya. Too far from CBD areas, thus additional transportation expenses incurred. Wifi not functioning steady and well.

Friendly and high professional service. highly recommended.

Nice 5 star Hotel, but it’s a bit far away from town, nearly nothing around here.

香格里拉酒店，五星級水準，什麼都非常好，可惜海口真沒什麼好玩，所以一直待在飯店也是不錯的選擇，但沒有規劃海灘區，不過室外室內泳池很大也很好的。

Amazing facilities and amenities and superb service! Absolutely one of the best hotels I've ever stayed in!

Super nice hotel! Excellent service. Only stayed there for one day. Wish can stay longer.

Good Resort

I'm generally very satisfy with the experience . The area that need to improve is the room service, one morning the staff forget to include butter when serving breakfast in the room, the next day no tea strainer and the next forget to include milk for adding into the tea. What the staff need is a check list .

心情很放鬆

Clean and comfotable room Good service, nice view But its inconvenient that i need to take taxi every time when i go out. Also, no restaurant outside the hotel

本人因行程調動要改動之後旅程的酒店，酒店員工代為幫忙跟進，感謝幫忙！酒店在近郊渡假海灘區，酒店有穿梭車往市區，除在酒店用餐，亦可坐車到市區逛和用膳，十分方便。位於近郊有長長沙灘適合想放寧靜休息假期的人。

Stayed three nights. We had stayed at the Shangri-La Bangalore a few nights before, and that hotel was superior in most respects. Beautiful grounds, excellent service in the lounge and at the concierge. Most staff had good English skills compared to other businesses in the area. Rooms are very spacious and well appointed. Rooms have air purifiers to account for most guests ignoring no smoking policy. Worked ok, but room still smelled. Like many of the large resort hotels in the area, the place felt almost too empty. Breakfast was not as good as other hotels in the area, from an American point of view.

Good but not far from excellent on everything. Require to pay additional RMB20 to taxi driver in order for them to come to this remote area.

English skills need improvement

The hotel itself lives up to the brand name of Shang-ri La. Hotel and room designs are excellent, with generous use of beautiful marble, plush carpet and high ceilings everywhere within the hotel, making for a grand appearance. The location is terrible. Forget walking anywhere as simply walking to the main road from the hotel will be too much effort. Plus, there is simply nothing in the area worth going to. The "sea" view is equally horrible, with nary a beach nor shore, just some water and a breakwater in the distance. The staff is disappointing. I noted in my initial booking (2 months before travel) and called a week before travel to specifically request for two adjoining rooms, and during my call the staff noted that my request is already in the system. Despite the early request, only two rooms far apart on the same floor was available. This may be normal behaviour for a Days Inn, but I expected higher quality service from Shangri-La.

Good getaway but hotel is too far from town. Taxi ride to town is about 40 min.

很棒的地点，房间和泳池，酒店外的沙滩很细软，看日落很美，总体来说硬件设施很棒。餐厅食物很新鲜。唯一美中不足的是服务员整体比例懒散，没有让人感觉到受欢迎，下午茶制作的速度也比较慢。

Very nice hotel, great gym and indoor swimming pool. I went for a conference and for that the hotel is at a great location since the venue is just next door. However, it is far away from the city.

很不错，海景大床房非常舒适！

满意

可以称得上是国际品牌5星级酒店。

个人比较喜欢偏软的床垫，如果可以再软些，会更合适我。不过还可以接受。

My family had a wonderful stay. The chief concierge together with the concierge lead were wonderful hosts who made our stay a fantastic one.

总体还很不错。

This is an exceptional property. We have never experienced staff that tried harder to please guests. English skills among staff is improving. Dining was over the top good!

We thoroughly enjoyed our stay! The hotel staff was courteous and very helpful! We thoroughly enjoyed the food at the restaurants

Wonderful service, wonderful experience started from check-in, room service to swimming pool~~

環境優美，裝修新穎，最大問題是房間一直有好大的異味，未知是否新装修關係，這是很難忍受及接受，不明酒店方面為不注視。酒店人員服務尚可，但服務速度較慢及人手不太足夠。地理位置較偏遠,附近沒購物地點。酒店整體還是不錯，是間有水準的高級酒店！