Al Massa Dar Al Fayzeen Makkah

Location

Crowded

Location. cleanliness friendly team

nothing

The best value for money. You get a decent and clean room without any fluff. Check-in was smooth and everything was pretty straightforward.

I underestimated the walking distance from the hotel to the mosque. Yes, it’s true that you can do it within 20 minutes but you only get to the border of the new expansion. So you need to spend another 20 minutes walking to get anywhere near the main entrance near the clock tower.

Location, Friendly Staff

Cleanliness, WIFI, Tidiness, Maintenance and Renewing was onging

everything was ok. nothing to like or dislike. the location of the hotel is perfect. it is only 12 min walk to the mosque.

everything was ok. nothing to like or dislike.

Location was close to the haram

Terrible Experience – Do Not Recommend I had an extremely disappointing stay at this hotel. From the moment we arrived, the service was horrific. The porters didn't bother to help with our luggage during check-in or check-out – which is basic hospitality, especially for a hotel of this kind. The front desk staff were unhelpful and rude. Despite us arriving at noon and clearly seeing available rooms, we were told there were none. Suspiciously, they suddenly had rooms available exactly at 4 PM. It felt manipulative and dishonest. Even worse, the room we finally got was in unacceptable condition. The beds had mould on them – absolutely disgusting and dangerous, especially for my dad who is a heart patient. This alone should have been reason enough for us to leave. To top it off, I was overcharged at checkout, and despite multiple follow-ups, I’ve yet to receive any refund. Extremely disappointed and will never be staying here again. Avoid this place if you value cleanliness, honesty, and decent service.

Location, facilities and staff very good,value for money in this price

Nil

We stayed at hotel Al Massa Dar Al Fayzeen for two nights, check in and check out was very smooth and staff was very helpful and friendly, specially Hussain at 5th floor. Hotel is located aroung 750 meters away from King Abdulaziz gate which is around 10 mins walk. Over all we like our stay at this hotel.

Wifi was not working in the rooms.

Near the haram, staff are very helpful

Nothing

Location is close to Haram

very old furniture, and dirt every where

The hotel was okay, and the best part was its close walking distance to the Haram. A special thanks to Supervisor Mohammad Salah and Housekeeper Hussain Mohammad. They were both incredibly kind and took great care of us during our 6-night stay. We saw how dedicated they were in making sure all guests were comfortable and had everything they needed. The hotel owner is lucky to have such sincere staff. May Allah bless them both and grant them a happy life. Ameen.

..

Location

Location was the only good thing about this hotel. Very close to Al Haram and shops and food places.

Not getting the room we booked. Instead got a cramped room with windows full of pigeon faeces. Room with broken units and no hot water in shower. Asked lots of time for hot water to be sorted eventually got sorted on 3rd night of our 6 night stay. ( room 120) Cold food for breakfast. Being charged a ridiculous price. Other people’s children screaming and messing around in the middle of the night on the floor corridors. Unable to get a good night sleep as a result of the disgraceful behaviour of the children and no sightings of any of the parents telling their children to stop.

Close to the Haram for the price.

Room wasnt the cleanest -

The hotel is close to haram, about 10 mins walk They have a free wheel chair for disabled people The kettle was broken, They changed it immediately once we called them Once we call the reception to ask about anything, they provided it immediately

The room has no window so you can never see the sunlight

Fawazi at reception & Hussain in cleaning are their best people. Very courteous and friendly.

Not the hotel but people decide to discuss their day in front of your door whilst you want to sleep 😴

It was 10 minutes walk from the Haram

The property wasn’t good value for the money. It wasn’t very clean. Bed sheets, pillow covers were stained. There were insects at night. Toilet seat was broken, sink was leaking. The overall state of the bathroom was unacceptable.

Proximity to Al-Haram

Price

The location was good. The stuff was decent.

The room was not clean. The bathroom smells bad. The room service told me that I had to be there while the housekeeping are cleaning the room, which was weird.

It was reasonably close to Haram

The room was not the cleanest. The whole hotel seemed old and scruffy

The place is near to haram. Between 5 to 10 minutes depending on your walking speed you can reach haram. There are so many kiosks(baqala) near the hotel. Small eateries are also located nearby. Hotel itself provides buffet food which I didn't try though.

Going to haram and getting back to the room using the lift is the only drawback of this place which cannot be resolved. Though many lifts are available the crowd is much more than the lifts could transport. Using the stairs should be avoided as there are dedicated floors for restaurant, cafe and 3 levels of parking..

Not far from Haram

The room was miserable. Wall had someone writings on it. No TV remote, the shower was broken

Is it near to Haram; yes. Value for money they charge; no. Bathroom door won’t close properly, as it is swollen because of humidity- taking shower is challenging as water pressure is extremely low.

Location and especially the house keeping Mr Hussain Mohamed (staff) was always helpful and full of energy He has skills to be manager

Waiting area crowded and long time for lift

Very nice hotel and excellent location Mr.Hussain from housekeeping was keep asking and checking if every thing is ok with us

I had a very good stay at the hotel, The location is close to the Haram, The staff were friendly and helpful throughout Special thanks to Hussain Mohamed from housekeeping he was always smiling and made sure we had everything we needed. The downside was the noise coming from other rooms, but overall, it was a pleasant experience.

It was one of the worst hotels I’ve been in! Such a disappointment! No wifi, no clean room, absolutely dead room and service is not helpful at all!

Nice stay for nice price. My mother likes it a lot. Not too far, but not too close to Haram, just a bit of distance.

Location and staff

It was not clean

Location and staff

It was not clean and not comfortable and facilities are very poor

It says 4 star, but I would give 2 star, it is not worth of 4 star, not even close. Dear Booking. Com please check the facility and give star. Very old facility, dirty rooms, dirty washroom. While booking it gives with breakfast, actually they do not give breakfast. Hotel staff said it is booking.com app issue, not their. I got fooled by hotel. I would never suggest to book for the group or family. The location is good, however, it is not worth the money you pay. Everything is old. There are a lot of other hotel options in Ajyad street.

Location very near to Haram, at this price you can't have better than this one.

It was a goo location I dislike the noise from people who gathered outside the room

Cleaning service only came last day , was very disappointed I did put up the clean paper outside

Location , hotel entrance smell & room size !

Furniture , curtains & carpet too old !

Great Location, But Needs Improvement The hotel’s best feature is its location, especially during the last 10 days of Ramadan—it was very convenient. The staff were very helpful, and the reception provided good service. However, the cleanliness was a major issue. My first room was very dirty, but when I informed the staff, they changed my room and gave me a new one, which was better. While I appreciate their quick response, the overall condition of the hotel was disappointing. The furniture is old and really needs to be replaced. On the positive side, they also allowed me a late check-out, which I appreciated. If they improve cleanliness and update the furniture, this hotel could be a much better option.

Really nothing and will never go there anymore

Room had very bad odor All building including furniture are very old

Cleanliness

The room was spacious. The washroom was clean and the shower was great. The staff was very responsive.

Dirty hotel and not value for the money ( high pricing ) Dirty bathroom AC not working Uncomfortable bed. Dirty mattress

The receptionists were so helpful .Room service was excellent 👌🏻 👏

Nothing

Cleanliness

Room cleanliness and location

Nothin

Everything

Smell toilet old furnitures poor quality

breakfast was awful

the rooms 3rd class the rooms torn and worn down walls carpets.

The staff are very friendly.

The entire room needs to be vacuumed. The carpet is extremely dirty. I could swear that the carpet has not been vacuumed for almost a month. The sheet smelled so bad, and it is not even white anymore. My bedsheet had yellow/brown spots on it, and I had to avoid looking at it so I can go to sleep without throwing up. The shower does not have hot water.

Excellent apart from door key which have to be reset literally every time you come back to hotel 10 minutes to haram

Location and price

Waiting for lift during prayer Times need more patience.

Near Al masjid alharam

I can hear the horns of every car passing by also the sound of bus’s break . The street is very busy I can’t get good sleep . I would suggest to double the windows glass or something.

Clean and neat looking The staff are very nice I like to thank Mr.Hussain , room service staff

Clean and nice

Location. Clean bathroom.

Uncomfortable beds. Delayed check in. The whole carpet was dirty. Parking is expensive.

clean