Cali Marriott Hotel

.,Everything was good..

..nothing.,

Si bueno

Todo me gustó

Si

El jacuzzi frio La piscina fría

excelente servicio

no

Hotel was nice surrounding areas was not

The area outside of hotel

La estación de café para los que salimos temprano, es muy buena idea.

Todos sus servicios son de primera

No tendremos ninguna queja hasta hasta el momento

El precio pagado no corresponde en nada al servicio. Es mejor ir a cualquier otro hotel en Cali

Las instalaciones

La atención en general … se notaba pocos empleados para la cantidad de clientes

Muy lindo todo impecable, el desayuno delicioso

Good

I’m so glad I stayed at this hotel. The location is nice with great restaurants. The staff was going above and the beyond to help. I will definitely come back. The beds are so comfortable.

Very good location. Near to all kind of restaurants, bars (walkable). Very safe area.

Ubicación

Great location

Always impressed with the professionalism and friendliness of the staff. Great location, great staff and amazing massages. Totally recommended this hotel for your vacation or business trip!

Great.

Good accomodations . Clean and comfortable rooms.

It was just mehhhh

This Marriott is pretty much what you’d expect for the brand. It was quite pricey though compared to the other 5 star hotels in Cali. Double in most cases which was quite unusual. (Hundreds per day) Most guests including us used points, which were very low. If possible try to get a junior suite or higher and access to the great executive lounge and its wonderful staff. The food was different every day and quite varied. Valeria deserves special mention as she really stood out going well beyond the call of duty. Most of the staff were great everywhere. The negatives: - The sauna was not really working well during the whole 25 days that we were there. It just didn’t get hot enough to make anyone sweat. - the swimming pool is very small. Maybe 8 - 9 meters. Almost impossible to swim laps. - The pool is also quite cold as it’s not heated. That would have been nice. Management did give us a 30 minute complementary massage to make up for the sauna, which was a nice gesture. Howard S.

The best hotel in cali

They kept on forgetting to clean the room and forgetting to leave towels, restaurant service extremely bad

excellent

All good

The hotel is probably the best in Cali. Everyone was friendly from check in to check out. The room was a huge suite the size of an apartment with two bathrooms and a large living room. The restaurant serves nice cocktails; however, service is spotty. I highly recommend this hotel to anyone visiting Cali.

great place

Have stayed in this beautiful property multiple times over the last year and most recently this month. There are limited 'American' branded lodging opportunities in Cali and this is probably one of the two best. Each stay has felt like being welcomed back home and the staff is top notch. Frankly, the experience is generally far better than what you'd realize in the chain's domestic locations. Each day, there is a beautiful restaurant breakfast buffet featuring many local specialties. The rooms are comfortable and spacious. The hotel is in a stylish section of the city and security (private and/or local police) is always in evidence at the hotel's front door.

As Marriott Lifetime Titanium, we stay at many hotels, and Cali Marriott provides the best experience, food & beverage and personal service from their friendly and responsive staff. Extra clean, quiet, safe and secure, with a good location near Centenario Mall. We enjoy the expansive buffet breakfast and invite friends and family for the Sunday Brunch at The Market. The Executive Lounge, food and drinks each night, always super service. Housekeeping does a great job servicing our room. We use the on-site transportation almost every day, with modern air conditioned comfortable vehicles. Our last stay was a month and did not want to leave. Looking forward to returning...

Great service in the club room from Karen and Roger at front desk. Wonderful breakfasts with great waiters . Club food could be better so would be better not to fill up there . Nice views and comfortable rooms. My go to hotel in Cali .Will be back

Not the worst but after a very lengthy stay I can say this is one of the worst Marriotts I have ever stayed in. The gym is deserving of a 1 star hotel looking like it was put together 20 years ago with non working cardio equipment. And if you come with gold status no upgrade for you. And if you pay with points even with a lengthy stay expect to be barred from the executive lounge. I suppose only cash is respected but way to make a long term customer feel terrible. I had the buffet only once for breakfast and it’s perfect for those that like cold food that’s supposed to be hot. It would also have been nice if they were consistent with preparing the sauna in the gym but unfortunately even that basic amenity wasn’t handled well. I think do yourself a favor and stay at the Intercontinental. It’s the simple things that they can’t even do here. Fail.

I am always treated by the stuff like a king, I love to stay in this Hotel every time I go to Cali.

location and service

Friendly staff. Clean and modern rooms.

I live in Cali, Colombia. I used to work for the UN so I have traveled to over 140 countries and stayed in many hotels. A friend and I decided to go to the Marriot for breakfast, It was the most awful experience of our lives. We arrived and I asked if they had baguette bread. They said they did and would heated for me. it took 1 !/2 hours to get it. I asked for scrambled eggs and got a dry omlette. My companion asked for a soft omlette with tomatoes and mushroom. The omlette was as dry as the Mohave and the mushrooms had a funny amonia taste (we later found out through google that this indicates they are wrotten and should not be eaten. The coffee (in Colombia of all places) was a weak brew and tasted like someone had used a sock rather than coffee to brew that "beverage". The juices tasted like tang...and all of this for the equivalent sum of 18 dollars per person. Next to us sat a gentleman from New Jersey. He heard me complain to my guest. We started to talk and he not only agreed the food was awful but told us he had stayed there before (his company ask for him to stay there) and THEY HAD STOLEN HIS WATCH FROM HIS ROOM!!!!! DO NOT STAY THERE!!!!!

I love Marriott Cali, the best hotel in town

We had a lot of expectations since we were staying at a Marriott Hotel, but the experience was very disappointing. Both of my husband and I are Colombians. Cali is my husband’s hometown and we went in a leisure trip for a few days with our 9 month old baby. Everything went well the first couple of days, then all went downhill. I called the spa to book a massage and right after providing the available times, she told me the price in USD which I found odd since I’m in Colombia and she could tell by my accent that I’m local. Mind you, $180 usd for a relaxing massage at an exchange rate of $4600 COP (the official exchange rate was $4200 COP that day) I found it extremely expensive and decided not to take it. The next day I tried to order room service, because my baby was taking his nap and called a few times - no answer - called the lobby to see if they could transfer the call and nada. So at the end had to wake up my baby and go downstairs to have breakfast in one of the restaurants. Went to the lobby and told the front desk (Sebastian) the situation. By the time we went back to the room it was already time to check out, so we packed and left the room on time. We got into the elevator and - oh surprise - we got stuck! We were trapped in the elevator with our luggage and a 9 month old baby FOR AN HOUR. After many “please remain calm” when they finally open the elevator the only thing we heard was “let me help you with the stroller” … what? No apologies at all! (I’m not saying it was their fault) but they could’ve opened the elevator way sooner. It was a matter of grabbing the keys and open the doors with the keys, there was no rocket science there. Finally it was time to check out but little did we know what we were going to find out in that bill. They had the audacity to charge breakfast TWICE for our baby. The baby who only takes a few bites from our own food had to pay $260.000 COP. Never heard something more ridiculous in my life. I’m not sure if all this bad service had to do with the fact that we were on the “friends and family” rate. I really hope not. Good customer service has to be at the same level for all guests. They don’t realize all those things hurt the Marriott brand, or they just don’t care. Anyway, I just hope management takes all this into consideration and change it for the future because at least for us, this was the first and last time staying in that hotel.

For sure the worst Marriot in Colombia and probably in Latam. The walls seems made of paper. You can hear everything from the room next door. The breakfast took more than an hour to order from the menu because they did not have all the ingredients. Literally they told us they have to go to the supermarket to prepare our breakfast. We carried heavy luggage but they did not have bellboy since COVID. I do not know why they are a Marriott. They should be a Hampton Inn or even lower. Overpriced!

I love this property. The food is amazing, it is clean and quiet. The staff were great as usual, especially Jorge Ortiz.

I thought the price of this stay was a little on the high side. Otherwise, excellent.

Fourth visit to Cali Colombia Marriott in past year, been coming to the wonderful property since they opened about 10 years ago. The Executive Chef and Food & Beverage Manager (see photo) are always very engaged with the guests to make sure everyone receives the highest quality meals with great personal and friendly service. Cali Marriott is a great venue for business lunches or corporate meetings, we've held many family events here. The property is clean, safe and secure, with staff always around to assist with any need. Front desk team is one of the best, quick and friendly check-in, and responsive to any requests during your stay. Housekeeping always does a wonderful job and services the room based on our schedule, and always says hello with a smile when they see us in the hallways. The Executive Lounge is one of our favorites, drinks, wide selection of food including soups, meat/seafood/chicken and dessert, and always fresh sushi. Very convenient hotel location, and the hotel's professional drivers are available at the entrance to transport you in their modern air conditioned comfortable vehicles, we use them frequently. Thank you Cali Marriott - we'll see you soon.

Friendly staff. Great break fast. Excellent and good service from Roger at Front desk and Karen in Exec longue Nice views from Longue. Good work out area but didn’t try the spa . Appreciated suite upgrade and views Fourth stay and will be back

Amazing best hotel in Cali

Possibly the ugliest of any of the Marriott Hotels and in an impossible location that is difficult to go anywhere without a car or taxi. Sure you can walk to the small shopping centre at Centenario to relieve the car fumes surrounding the hotel, but it is difficult to conceive of a more awkward situation. Once inside it is the usual Mariott, a bit bland but the quality is assured. The reality is however, who wants to stay inside a hotel all the time? There are so many other and much better locations in Cali than this, so why on earth did they choose the intersection of two very busy roads with limited/no footpath?

Overall I was happy with the Marriott and the paid upgrade to the exec lounge which also included breakfast was definitely worth it. The hotel is pretty new looking & feeling with clean and comfortable (albeit small) rooms. the breakfast buffet is over the top and the staff are very nice. The neighborhood is good, walkable, and safe. The only negative is that the pool is very small and there are no lounge chairs. We went over to intercontinental and their pool is much bigger and had more of a resort-ish feel. Might try that one if I'm in Cali again due to those amenities but overall was happy with the Marriott.

Excelente facilidades y excelente atención. Atención de calidad de parte del restaurante, allí está Edilson, quien siempre está atento de los más mínimos detalles, realmente me siento en casa cada vez que voy, también a Gabriel quien siempre tiene una sonrisa y un deseo de servir impecablemente. Al resto del equipo en la cocina que se esmera por preparar comida de calidad con un variado buffet y menú. A las chicas que atienden cuando uno llega a comer, siempre bien vestidas y amables para dar la bienvenida. A los muchachos del front desk que siempre son serviciales y atentos a los más mínimos detalles. A la seguridad que resguarda la propiedad, ellos que siempre están atentos cumpliendo con su labor. Por último no el menos importante, a aquellos que limpian las habitaciones, que lo hacen con esfuerzo y con un sentido de detalles, las sábanas perfectamente puestas y limpias, el baño limpio con pulcritud, y el resto de la habitación que es arreglada. Gracias a todos por hacerme sentir en casa.

Comfort and cleanliness Is what you can expect at this Marriott. I stayed at room 610 while visiting a friend at this city and really enjoyed my stay. The front desk and staff are very helpful and knowledgeable about local tourist spots. The breakfast buffet is delicious. No doubt that I would stay at this Marriott again if I visit Cali again.

great customer service, front desk staff, Gabriel at the restaurant helps to provide a good experience. very attentive, perhaps only negative that took long x pple to answer the phone in the reception. very happy with service n acomodación. best service from Hamilton, our driver from the hotel. shame couldn't give good recognition at the hotel, according to recepcion its a third party and not related to the hotel. very strange, since we contacted him through the hotel, Marriott should evaluate n value their service. Hamilton provided exceptional service above n beyond, different from the other 2 drivers we had.

I show them expedia reservation they told me it was not real and i had to pay twice.

I had a disappointing experience while using the property's airport pickup service. There was nobody waiting for me and my team at the airport, and when I finally found the Marriott driver, she was in the wrong terminal.

Our third visit to Cali Marriott in past year, and probably over 20 visits in past 10 years, every time we receive outstanding personal service from the entire staff and management. Great secure location, located around the corner from large upscale shopping mall. The entire property is spotless, staff is always cleaning. Our favorite meal is breakfast, excellent with wide variety of fresh selections at either the main restaurant or executive lounge - make sure to take your time to enjoy breakfast at the hotel. The executive lounge team is superb, always friendly with high energy maintaining the food, drinks, serving guests and keep tables clean. Happy to handle any special requests. The F&B Manager is always visible, any time we're in the restaurants he comes over personally to say hello, even remembers your orders and any special requests, One time I mentioned a beer brand I like, when we came in for lunch the server immediately brought it to our table without me even asking, now that's VIP service! The main restaurant is an excellent venue to host a business lunch or dinner. Rooms and suites are comfortable, with excellent daily housekeeping - if we walk by in the hallway, the housekeepers always smile, say hello and ask if we need anything for the room, how nice is that! Plenty of space with charging locations to comfortably work in public areas, while you enjoy a drink or bite from the restaurants. On any given day you may be sitting next to a celebrity or one of the players on the Colombian Football Team. Prices very reasonable for this higher-end property. Highly recommend to use the hotel's driver service for airport pick up and drop off and for rides around town - the vehicles are modern and clean, large, air conditioned and comfortable, and the drivers professional. The fully equipped gym has a nice selection of machines and free weights. Cali Marriott team, we'll be back soon....

It's the best hotel in Cali

location and market restaurant

the carpet’s room was very dirty with black spots and old decorated

We were incredibly disappointed by the staff and service at this hotel, particularly the staff in the restaurant and front desk staff. The restaurant is not only completely understaffed and under-resourced but the staff that IS there is not attentive at aL. In addition, the hotel seems to prioritize non-hotel guests for seating so we often had to wait to get a table and the supposed” free breakfast buffet” which was included in our rate had no food left on two occasions. We also tried having drinks and lite food at night in the restaurant and again, no staff and poor service. As for the front desk, we were greeted on the night of our arrival by a gentleman that clearly just didn’t want to be there. He was rude and snapped at us when we asked about the restaurant hours. Marriott Cali which is supposed to be one of the city’s best hotels was a big disappointment unfortunately.

Nice and comfortable

This is a great hotel with the best breakfast buffet ever!

The TV did not work and never came to fix it. we have to ask for a blow dryer and iron. we call at 6:00am and they show up after I went down stairs around 9:00am we ask to remove a roller bed that was never used and never did... we try to call for room service and we are still waiting to someone pick up the phone. The worst place ever.

Excellent, I love it

I have stayed there prior this booking, so I always like or feel comfortable to stay there. Thanks

Amazon hotel and Amazon concierge lounge. Thank you Marriott Cali.

Excellent hotel! Excellent service! Excellent staff. Hotel is located in a good, safe area and it's great to stay somewhere where the staff speaks good English and are very professional!

NIGHT CONCIERGE FRAUD ME FOR 200 dollars when my room was booked already and I left a day earlier.

Overall experience was good. Comfortable beds and pillow like you would expect from the Marriott.

I was there for the weekend and my ax wasn't working at all they move till 2 am into a new room , the pool was out of service, the ac inside the lobby wasn't working. The sushi bar wasn't open no notice I asked for a credit and didn't get a response. Very dissatisfaction

This was just a few days stayed; and everything was excellent and comfortable.

The hotel is nice, staff is nice. My only issue was the 30 flys dead or alive in my room :/

Very nice. Good service.

We being chased by the staff asking us what room we are outside of the hotel...after we told them no we are not checking out he still ask for room number... elevators...there is a line everyday to reprogram the key... it happened every day to us that we have to do that... Breakfast on weekends....eventhough we were eligibile for breakfast on 8th floor ...there was no lounge working... Downstairs no place to eat cus local people coming to eat .... Probably the worst Marriot experience globally since we travel globally... I called the hotel manager to tell that we were chased by the front desk people outside although we were not checking out, she never called back and never followed. Beautiful facility and absolute the worst complete staff ever in Marriott...We definitely will be looking for different property for us and our employees. Cleaning crue did a good job managing our suite so they were exception

Buena zona

The hotel was very clean and friendly staff. The food at the restaurant was good. I would stay there again for my next business trip to the city.

Is a excellent

Everything was excellent.👍👍

Everything was good

I would not recommend this hotel to anyone. The staff was nice and it was a descent neighborhood, however it wasn't what I expected. There was a very small pool in the lobby that could hold maybe 5 persons and a lounge chair, the pool was ice cold. The breakfast that was included was horrible, they advertise multiple restaurants but its really one. The food is not that tasty and hardly any native food.

The staff was amazing

Excellent service, food and security

Other then having to be wanded for weapons everytime you came into the hotel by an abrupt and curt security woman the hotel was fine if not underwhelming. I would advise staying clear of Cali altogether if you have the option. Medellin is a WAY better option to explore.

Worst place ever

This hotel is great place to book for a trip to Cali, Colombia. Great area con

My first time in Cali, Colombia and enjoyed my stay. The food was amazing. The staff was incredible! Had a problem with my flight and had to stay another day. The staff and management accommodated me. I thought that was great considering it wasn’t their fault my flight was changed. Definitely coming back and staying in the Cali Marriott.

Really good hotel for a short stay but pay attention to if the city is under quarantine when you arrive there.