Hotel Americas San Andres Islas Colombia

Nada

Mucho escándalo por las noches y el desayuno muy malo

La ubicación

No tengo comentarios

Niente

Hotel aconchegante, bem localizado, limpo e funcionarios atenciosos.

Ampliar o horário do café da manhã. Muitas vezes acordamos tarde e tivemos que correr para tomar o café, que é ate às 9h. Aliás, poderiam ter mais opções de frutas, sucos e frios. A cafeteria fecha às 18h, muito cedo. Mas nada que tenha nos atrapalhado nossa estadia, é apenas sugestões

Me gustó la habitación que nos dieron era bastante amplia y siempre impecable

El desayuno y la cena era todos los días prácticamente lo mismo

ubicación y comodidad de la habitación.

el desayuno no es bueno comparada con otras opciones hoteleras. Creo que debería haber mas variedad.

La pisicina nos gusto mucho, pero el horario, no. Porque uno quiere hacer su ejercicio desde bien temprano para luego desayunar y en la noche sería regia la piscina, pero se cierra muy temprano.

Nuestra habitación era para la calle y el ruido en la madrugada es terrible. Las tohallas para el cuerpo son muy amarillentas y muy feas dan la sensación que son revueltas con las de secar los pies.

Las camas.

El aire acondicionado de la habitación en la que estuve estaba totalmente malo, estaba supremamente sucio, olía demasiadoa humedad y apesar de que realice el reporte no hicieron nada más que decir que lo habían reparado, pero el problema persistió hasta el último día de mi estancia ahí. Realmente no descanse, olía muy feo y no fue para nada comoda la estadía.

Muy buena ubicación, comida rica aunque no especifican el menú, y no te podes repetir.

El personal de recepción, no resuelve nada, muy poco amables. WiFi pésimo!!! En las habitaciones no hay. Te dan un solo sobre de shampoo en toda la estadía! Y la infraestructura del hotel y decoración es muy antigua. No volvería

Buenisimo

Todo excelente

El desayuno variado, abundante, muy rico

No se creo que todo me gustó, le falta de pronto un poquito de mantenimiento a los pisos por el area de la piscina ...☺️

La piscina.

El horario de la piscina cerrando a las 6 pm.

Cómodo y con muy buena ubicación

Está un poco deteriorado. Baños y zonas comunes les falta un poco de mano.

From the check ik i have problems since they try to give me twice a room diferent than the reservation, they never change the sheets, the towels were clean but really bad quality, and the room was really noisy, above it was a service room and all night the pump were running call to comply and do not have a solution

I called ahead to confirm they had hot showers. I was told they definitely have hot showers. The showers had two knobs, one of which was hot and one of cold. Neither changed the temperature of the water. Both were cold. There are no hot showers here. Was annoyed but didn't want to bother with a fight, so I ate the cost and simply left. I would not recommend.

the pictures are misleading. Really old and cockroaches in the rooms, food terrible. We left right away and we had to book other hotel. Bad, bad

excelente todo bien

Localização apenas. Mais nada.

El peor hotel en el que nos hemos hospedado. Las fotos de la página no tienen nada que ver con la realidad. Llegamos a realizar check-in y tuvimos que esperar 3 horas porque las habitaciones no estaban listas y cuando pasamos a la habitación nos llevamos múltiples sorpresas. El piso estaba sucio, lleno de arena y pelos, la nevera estaba oxidada, las ventanas hacia la calle extremadamente sucias, con las cerraduras dañadas, se escuchaba todo el ruido de la calle lo que hacía prácticamente imposible dormir. El techo de la ducha parecía que se fuera a caer a causa de la humedad, las puertas no cierran bien y no tienen ninguna seguridad y para terminar HABÍA CUCARACHAS EN EL BAÑO. Además de eso, el desayuno no estuvo para nada bueno. Sólo estuvimos una noche, al día siguiente decidimos retirarnos del hotel e irnos a otro muchísimo mejor, no quisimos que por culpa del hotel nuestra estancia en San Andrés se arruinara. No estamos exagerando en el comentario, en realidad fue una experiencia horrible, no tomen este hotel sólo porque cuesta un poco menos. Elijan otro un poco más costoso, pero limpio. A menos que la suciedad no les moleste.

Es un hotel que muy seguramente en los anos 80's era de los mejores de la Isla, pero hoy en dia eso ya no lo es. No se dejen enganar de su ingreso que aun cuando se ve "bonito" la realidad es bien diferente. Habitacion con un terrible olor de humedad, un bano que daba de verdad pena usar de lo incomodo y viejo que era, lo unico bueno? es que si era amplia comoo se veia en la foto. Piscina? un poco cochina, banos comunes? mejor ni pensar a ir. Retaurante? si se le puede llamar asi daba de verdad pena, variedad cero! de la serie o comes esto o comes esto no hay mas! eso sin contar la calidad de los alimentos y que agregan agua en un balde para mezclarlo con el yogurt. Tranquilidad? ninguna! habia un grupo de personas maleducadas que seguramente de comportamiento en un hotel no conocen nada que tenian un stereo que sonaba fuertisimo en la piscina y lo lindo es que nadie del hotel les decia nada, todos borrachos se aduenaron de toda la piscina que no podia ser ne menos usada por los ninos y en la noche se iban a la recepcion a cantar y hablar todo fuerte que se escuchava desde todos los angulos del hotel, aunque si el ruido no era causado del hotel si me sorprendio que nadie del hotel les dijeran absolutamente nada!!!!. Lo unico bueno es la hubicacion, a solo 10 minutos a pie del aeropuerto y a 5 min. de la playa. De resto un hotel de olvidar!!!!! habia leido las recenzionies para nada buenas y pensaba que era exageracion pero son verdad. HOTEL DE EVITAR!

The actual hotel bore no resemblance to the images we had paid for, and it was below the three stars they claim to be. Before check-in, the hotel staff insisted on additional fees per person for accident and theft insurance—an unusual request. When we declined, they had us sign a note acknowledging our refusal. Instead of the room we had paid for, we were assigned one across the street from the hotel. Once we saw the room they had given us, it became clear why they pushed for insurance; we felt unsafe there. This room was in poor condition, no lift, with dirty surroundings, no towels, and beds that had rusted frames. The bathroom was infested with black mold and leftover tiny soaps. Furthermore, the entrance door didn’t close properly. Attempting to cancel our reservation at the reception, they referred that we had to deal with the agency. we decided to stay one night as eventually, they moved us to another room, which unfortunately was also unclean and had a broken air conditioner. Located next to a very noisy street, where we couldn’t get any rest. Despite having paid for meals, the dining experience was dreadful. As vegetarians, our only option was plain white rice. The swimming pool was unusable—part of it was under construction, and various groups played loud music without restraint. To add to our concerns, hotel staff warned us that our child could get injured in the pool. After a sleepless night, we decided to switch to a different hotel the next morning.

The actual hotel bore no resemblance to the images we had seen. It is definitelly less than the 3 star hotel they claim to be. Before check-in, the hotel staff insisted on additional fees per person for accident and theft insurance—an unusual request. When we declined, they had us sign a note acknowledging our refusal. After signing, we proceeded with the check-in when the reception lady informed us that instead of the room we had paid for, we were assigned one across the street from the hotel. This room was in poor condition, with dirty surroundings, no towels, and beds that had rusted frames. The bathroom was infested with black mold and contained leftover, tiny soaps. Furthermore, the entrance door didn’t close properly, had no lift, so we had to bring the suitcases up a steep staircase and we ha no wifi in the room, only a very bad reception in next to the entrance of the hotel. Once we saw the room they had given us, it became clear why they pushed for insurance; we felt unsafe there. Attempting to cancel our reservation at the reception, they told us that they could help us, and that we had to talk only with the agency we used to book the hotel. We agreed then to stay for one night as eventually, they accepted moved us to another room, which unfortunately was also unclean and had a broken air conditioner. It was located next to a very noisy street, so we couldn’t get any rest. Despite having paid for meals, the dining experience was dreadful. As vegetarians, our only option was plain white rice. The swimming pool was unusable—part of it was under construction, and various groups played loud music without restraint. To add to our concerns, hotel staff warned us that our child could get injured in the pool. (one more reason to pay for the additional insurance) After a sleepless night, we decided to switch to a different hotel the next morning half block away from this one, much nicer staff, cleaner and pleasant for a restful family vacation.

Las toallas sucias y se ven viejas, las cobijas sucias, las habitaciones se ven sin mantenimiento en pintura, piso, las instalaciones del hotel se ven muy descuidadas, pisos sucios, los desayunos siempre lo mismo, nada de variedad, el personal del restaurante nada amable, la atención es pésima, si hacen reserva por EXPEDIA después llegas al hotel y te cobran otro valor porque dicen que ellos manejan otros precios, me pasó a mi, la razón que me quedé era porque llegue en horas de la noche y ya no encontraba otro hotel, estaba con niños que estaban cansados, pero no recomiendo este hotel, pésimo servicio, pésima atención y pésima la comida.

Buen hotel, tiene lo básico,

They put us on a room full of mode around the walls, bad smell, bad lighting and there was leaking water from the bathroom sealing. I would like a refund.

The service is good and the social areas are also good, very close to everything. There were cockroaches under the mattress :( this was the worst... The breakfasts were very average, the room was poorly ventilated.

Very nice hotel, very good staff the room I stayed in did not have Wi-Fi. However, Wi-Fi was available in the common areas. Really enjoyed my stay.

Péssimo hotel, como a maioria dos hotéis em San Andrés. Quarto reservado era extremamente barulhento. Solicitei truca e me deram um Down grade, um Quarto pequeno e horroroso. Depois de eu solicitar troca novamente, nao quiseram trocar pois segundo eles, não havia mais quartos como o pago por mim. Solicitei meu dinheiro de volta e então me colocaram em um quarto grande e parecido com o reservado. mas sem água quente. Esqueci um Item e não me devolveram. Hotel sem Nenhuma manutenção, cabelo no box, Wi-Fi somente em área comum. De péssimo Gosto.

Mi peor experiencia en un hotel terrible por el precio no lo recomiendo para nada

Excelente personal servicio e instalaciones, todo muy aseado y la comida realmente me sorprendio muy rica.

Es un hotel bastante regular , las habitaciones tienen humedad y huelen muy mal , el desayuno y la manipulación de alimentos es fatal , toda mi familia se intoxicó después del desayuno y muchos otros huéspedes , personas vomitaron al finalizar el desayuno, mala manipulación de alimentos cadena de frío , no es un hotel recomendable,

Muy bien, mejor de lo que esperaba, sobre todo por el bajo costo del alojamiento, el día de llegada debían entregar la habitación a las 3 pm y me la entregaron inmediatamente llegué siendo apenas las 8 AM y eso me dejó muy contento y satisfecho ya que viajaba con dos bebés.

Great!!!

Aparentemente parece ser moderno, mas não é. Hotel bagunçado, pia do banheiro entupida, chuveiro quebrado, não tem água quente, não tem frigobar, café da manhã horrível e precário, quase nada de opção além de não ter nada gostoso. A fruta era só melão, verde e sem gosto. Não vale o preço que se paga caríssimo por não ter o mínimo de conforto.

We enjoyed our stay. Super location

Muy agradable y y u avión del hotel, personal atento a cualquier solicitud!! Cerca de todo lo bueno de la isla!

O hotel é muito ruim. Quarto mofado, reboco da parede caindo, sujo, cabelos pelo chão, nas paredes do banheiro. Recepcionista muito antipáticas. Foi totalmente um grande erro escolher este hotel. Não recomendo.

The staff and the food also the location

The facilities in the room was a low damage in the roof also y the door of the door in the bathroom

Por mejor atención en el check in, llegué en la noche y tuve que esperar media hora, porque no tenían identificada mi reserva. La piscina la ponen en servicio muy tarde y la cierran muy temprano. Buena limpieza.

Muy buena ubicacion, central, cerca al aeropuerto, a la playa, a varios sitios turisticos, a los almacenes y supermercados, excelente servicio del personal, buenas comodidades, desayuno, cuarto y piscina. Very good location, central, close to the airport, the beach, several tourist sites, stores and supermarkets, excellent staff service, good amenities, breakfast, room and pool.

Las America This is the beautiful place ti visit i went las year with my family ( mom, dad, brother and granparents) i stayed in San Andres 5 days. The food of the hotel was very delicious and the attencion was very good. in the first day i did not leave the hotel and threw a lot of pool. the next day i went around the island in a car, and spend time with my family in the beach. in the day 4 i went to the cave of Morgan and Isla Santa Catalina. in the day 3 my family and went to the HOYO SOPLADOR is a very funny place, there sent a delicioIus milkshakes and fish with coconut rice. i remember that on the beach I was insolent and the day 5 i was very upset. I love this travel, this place, the beach, the hotel absolutely everything. if you want to spend time with your family have fun and get to know this is the perfect place.

Mucho ruido, muy regular

Habitaciones con poca higiene, ruido despues de las 10 pm

Towels were old. Some staff could smile more. Very stricted on letting other people into the hotel. The rooms are spacious, good bed, good safe, good pool area and great air con.

Solo pasamos una noche, llegamos a las 10pm y salimos al día siguiente a las 6am. El cuarto se veía sucio, no tenia toallas, no dan agua potable de cortesía, el aire acondicionado sonaba durísimo cómo la turbina de un avión y estaba sucio. Las sábanas de la cama estaban manchadas de tinta y la ventana que da al pasillo estaba defectuosa, a punto de dañarse por completo y quedar inseguros. Además la caja fuerte no servía. La relación “precio”-calidad-descanso-confortabilidad es PÉSIMA. NO LO RECOMIENDO.

It’s well located near one of the main beaches. Overall, the staff is extraordinary except one or two employees. If not for some ladies at the reception, particularly Margarita and Maria Carmela, our stay would have been disastrous. The food is quite bad.

Poor customer service, employees did not know how to use a computer, very little they try to do in order to find my reservation, terrible room, pictures provided did not match reality.

det generelle renholdet var bra, men enkelte steder ble glemt. aircondition og avtrekk bad veldig skitten. likeså gardiner. dårlig internet. enkel , men grei frukost. en stor andel av kaffekoppen hadde skår, eller brest.lås på dør var veldig vanskelig å få opp, og trengte litt smøring. dette så jeg fra om første dag, men ingenting skjedde. det er veldig små justeringer som trengs for å rette på dette.

My family and I stayed for four nights and our package included daily continental breakfast and dinner which was very nice. The rooms were basic, but very clean and spacious. Although the hotel was under some minor construction, it did not detract from quality of our stay. For the price and proximity to the beach (3 blocks) it can’t be beat. Would stay here again.

The policy at the hoteñ was , so bad !i they dont let no one to visit you , not even , in my case to help me , with my diabet glicemia , test

Mal, muy mal...!!! No era lo que había reservado y me tocó meterme allá a última hora porque no me respetaron la reserva que había hecho en otra parte y me reubicaron a la brava, faltando 24 horas para viajar......!!! Sucio, feo, mal tenido, mala comida, sabanas más pequeñas que las camas, almohadas sucias, lo peor...!!!

Spent a layover day here in a room that had the charm of a prison cell and the lighting of an operating theatre. Nothing to commend it apart from proximity to the airport and the joy of leaving. Felt sorry for those left behind who are paying too much for rubbish

Podrian mejorar el restaurante, el wifi en habitaciones y no pedir deposito por posibles daños?

the general conditons at the hotel were good, but the air conditioner wasn't working properly so it had a noise during the whole night. It was impossible to sleep. The cleaning service was not so good, because the sheets weren't change during the whole week.

Son muy desorganizados. Asignaron la misma habitación a otras personas.

MUY BIEN TODO

Es un hotel regular agradable pero antiguo ya tiene sus años requiere una remodelacion *** la habitación tenia humedad pero nos cambiaron por lo demás muy atentos no tiene wifi como ellos indicaron ..

Wi-Fi não funciona, não oferece café da manhã, chuveiro somente água fria e o banqueiro com bastante mofo!

Muy malo el servicio del personal especialmente las señoritas de la recepción

No habia telefono para comunicarncon recepcion, al principio el servicio no fue bueno y un poco grosero

Llegamos al hotel tipo medio dia, nos dieron la habitación tipo 3 pm existe una bodega de equipaje para el resguardo del mismo, el desayuno simple estilo buffet sencillo igual la cena. la señal del Wifi es mala muy baja calidad no se puede ni hacer una llamada por internet no lo aguanta la red. el hotel no tiene ascensores asi que si te toco el 3er piso como a mi te va a tocar subir y baja muchas gradas, habitaciones cómodas y amblias, el hotel esta como a 10 minutos caminando de la playa... en si es un buen hotel si lo que buscas es economia con un buen servicio y comodidades básicas en tu habitación

falta reforma no prédio, com chuva estava tudo alagado, mais custo beneficio bom, localização otina.

La habitación olia a caño, tanto que me enferme de la garganta por inhalar durante las noches el fetido olor, la wi-fi no funciona en las habitaciones y estan haciendo reparaciones locativas de 8:30 a 12:00 M. y de 2:30 a 5:30 p.m. el ruido es horrible. No recomiendo el hotel. Tengo claro q el comentario lo pueden eliminar pero ustedes como intermediarios deberian procurar la comodidad y conformidad de los turistas, para lograr mejorar e impulsar en nuestro país el turismo.

The staff are idiots and the rooms are way overpriced! Don't stay here!

Muy bien!

La atencion estuvo excelente pero el hotel como tal no cumplió con mi expectativas

The location of this hotel is fantastic and the hotel was great value for money. The room we had was on the third floor above the street and it was too noisy to sleep. The staff are lovely and friendly.

Run do not walk away from this option. There were bedbugs and more cockroachs than normal for a tropical destination.

Hotel had an issue with the room that we had booked, so they had to change us to another across the street. The person at the front desk handled it very badly, it felt constantly as if she was blaming us for everything: that we didn't have the paper confirmation from the booking, that we should be so happy she was able to get us a room, and to get rid of us, she promised us an upgrade for the next day. The backup room in itself was acceptable, but not hot water and separated beds, and fifth floor no elevator When we came back the next for our "upgrade", the room had no window, not hot water either and smaller. Same front desk person and still quite unpleasant, telling that only "foreigners" complain about the missing hot water, according to her, hot water is not something common in Colombia. And as of the upgrade she promised, "it is what it is", and that's the only room she had anyway Besides that, the hotel is well located, room was clean, breakfast was average (eggs, toast and coffee), and we did enjoy our time in San Andres anyway, the island is really nice (and people are generally quite nice as well)

My family of five, including myself, booked this hotel through an agency for six nights. We didn't last a day. The location is in the "centro" which is ten minutes from the beach and it's deserted at night because all the stores close early so your only option is to risk your life in a taxi to San Lewis which is 20 minutes away at the touristic end of the island. Our room was four mattresses with stained sheets. The walls had water stains and holes. My mom couldn't breathe from the humidity. The all inclusive bar was without a bartender nor beer and the meals were cold and life threatening to say the least. All the other guests look miserable. We are checking out first thing in the morning and demanding our money back. Spend the extra cash and stay in a habitable place.

The rooms are too bad. In order to use the rooms I require a change of it plus I need to buy the bed sheet in order to have a clean bed....

I will never come back to this hotel and never recommended to someone.

youth hostel suits this place better. supposed to be all inclusive hotel its realy isn't. you can feel it from the first meal when you dont serve your own food, but someone else is serving it to your plate and budgeting your food like in prison, and wont give your more if you like. furthermore not once we came alittle "late" to the dinning room, about an hour before the end of the meal and there was no main dish left nor some salads and deserts. had to eat leftovers without seeing any refill. while we complained to the manager and talked to the main chef he claimed that he "cant cook some much food for each meal".outstanding chef. besides that, there were no hot water in the showers.the bar opens late and closes early. and you couldnt find anything to eat in the hotel besides the meals time. so if you decide going there dont come with expectations,know what's waiting for you. hope my review helped you, and enjoy san andres.truley one of the most beautiful places on earth.