三民綠園道
三民綠園道, Hsinchu, Taiwan- Park
English
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About this hotel
Luxurious Accommodations
Make yourself at home in one of the 72 guestrooms featuring refrigerators and minibars. Enjoy complimentary wired and wireless internet access and cable programming for entertainment. Relax in bathrooms featuring showers with rainfall showerheads and complimentary toiletries.
Dining Options
Indulge in culinary experiences at Recipe House, one of the hotel's 4 restaurants, or opt for room service during limited hours. Grab your favorite drink at the bar/lounge and savor cooked-to-order breakfasts available daily for a fee.
Convenient Amenities
Benefit from features like a fitness center, terrace, and complimentary wireless internet. Services include dry cleaning/laundry, a 24-hour front desk, and free self-parking.
Centrally located in Hsinchu, book your stay at Fleur Lis Hotel Hsinchu for a luxurious and convenient experience.
Nearby Attractions
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- Tourist Site
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Important Information
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
Stay Details
Check-in from
04:00 PM
Check-out by
11:00 AM
Children
Not allowed
Pets
Not allowed
Amenities
Elevator
Fitness facilities
Breakfast available (surcharge)
Multilingual staff
Porter/bellhop
Wedding services
Conference center
Free self parking
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Wheelchair accessible
Room Types
Quadruple Room
Up to 5 guests2 Queen Bed (150-160 cm wide)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 42-inch HDTV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 5 guests
4 adults · 1 children
Beds
2 Queen Bed (150-160 cm wide)
In-room amenities
Coffee/tea makerMinibarShowerTVTelephoneHair dryerBathrobeRefrigeratorDeskPrivate bathroomSlippersBottle of waterRoom service (limited hours)Daily housekeepingBlackout drapes/curtainsHDTV
Standard Room, 1 King Bed
Up to 3 guestsKing bed (151-180 cm wide)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch HDTV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
In-room amenities
Coffee/tea makerMinibarShowerTVTelephoneHair dryerBathrobeRefrigeratorDeskPrivate bathroomSlippersBottle of waterRoom service (limited hours)Daily housekeepingBlackout drapes/curtainsHDTV
Double Room (No Bathtub)
Up to 2 guests26 m2Queen Bed (150-160 cm wide)
1 Queen Bed
279 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch HDTV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, bed sheets not available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
Room details
26 m2
In-room amenities
Coffee/tea makerMinibarShowerTVTelephoneHair dryerBathrobeRefrigeratorDeskPrivate bathroomSlippersBottle of waterRoom service (limited hours)Daily housekeepingBlackout drapes/curtainsHDTV
Standard Room, 2 Queen Beds
Up to 3 guests2 Queen Bed (150-160 cm wide)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 42-inch HDTV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
2 Queen Bed (150-160 cm wide)
In-room amenities
Coffee/tea makerMinibarShowerTVTelephoneHair dryerBathrobeRefrigeratorDeskPrivate bathroomSlippersBottle of waterRoom service (limited hours)Daily housekeepingBlackout drapes/curtainsHDTV
Hotel Policies
Pets
Pets not allowed
General
Gap period enforced between guest stays - 72 hours
Pets
Service animals are exempt from fees/restrictions
General
Cashless transactions are available
Parking
Parking height restrictions apply
General
Professional property host/manager
Pets
Service animals are allowed
General
Unicode Support true
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(126 total)
Provider-sourced guest reviews.
6/10
Reviewed Jul 2, 2025it's a very basic hotel. What we liked were the big rooms and good basic cleanliness. It is also very close to the Big City mall, which is probably the best and biggest in the Hsinchu area. What we didn't like: 1) one of our rooms had a persistent sewage smell. 2) No services at all... No concierge, nobody to help with luggage, nothing. 3) A/C to the whole building didn't work one night and into half the next day. 4) The lobby had this persistent kitchen odour from the in-house restaurant. 5) Gym has basically 1 working treadmill and nothing else. No pool or other facilities. It's a good option if you're looking for just a bed to spend the night.
10/10
Reviewed Jun 14, 2025房間很乾淨也很安靜 浴室很新，洗澡體驗很棒，且含有免治馬桶 整體體驗相當良好，會考慮再來住
6/10
Reviewed Jun 11, 2025房間有霉味，即使只有一點點，即使開了空調之後味道很快能散去，但一進房間就聞到意味，這個無法接受。 廁所是透明玻璃，而且毫無簾子遮蔽，尤其洗澡時是直接面對客房的。 這個讓同性的人很尷尬，因為可能是年邁父母跟子女同住，也可能是商務同伴同住，體驗感極差。
10/10
Reviewed May 22, 2025非常好，交通方便，停車方便，購物方便，乾淨衛生。
10/10
Reviewed May 19, 2025部屋は広くて清潔で快適でした。
8/10
Reviewed May 9, 2025Stayed two nights with family in two rooms. Rooms are big and functional. However, the bathroom door can be dangerous for small kids. The hotel is within easy walking distance from the train station and Dongmen Market. It is also next to a shopping mall although we didn't go there.
8/10
Reviewed May 1, 2025Breakfast was good. Room looks out to shabby rooftops.
6/10
Reviewed Apr 10, 2025櫃檯人員紀律待加強： 4/9 晚間check in的時候另外一位男性員工拿著手機站在櫃檯裡面肆無忌憚地大聲聊天，一點都不專業 衛浴設備維護待加強： 許多矽利康的縫隙角落已經有黑色霉斑，維護不佳(RM:739, check by yourself)
4/10
Reviewed Mar 25, 2025住宿體驗不及格，浴室下方磁磚破裂。浴缸沒有熱水。灑水頭 的熱水也不夠熱。
8/10
Reviewed Jan 28, 2025還不錯
8/10
Reviewed Jan 20, 2025It was inconvenient because there was no outlet around the bed.
6/10
Reviewed Jan 16, 2025日本語の話せるスタッフがいて安心でした
10/10
Reviewed Jan 6, 2025Friendly and polite staff. Good service
10/10
Reviewed Jan 6, 2025住宿體驗還不錯, 早餐選項較少但整體還算可以接受
6/10
Reviewed Jan 4, 2025早餐挺差
10/10
Reviewed Dec 29, 2024Great valve per dollar and i don’t this hotel being too crowded.
10/10
Reviewed Dec 10, 2024真的是無可挑剔的好飯店！ 房間的空間很大！兩人行李箱都可以攤開攤平！關於衛浴，浴缸很大，我175公分高的男生泡下去剛好到胸口，花灑水壓很強很好洗！自動開蓋的TOTO免治馬桶很讚！門口玄關就有鞋拔可以使用很讚，床好睡枕頭雖然軟但是很高，睡得很好！還有陽台蠻大的很棒，雖然是市區景觀，但也很不錯！重點是隔音也很好！早上房務人員打掃的聲音幾乎沒有被打擾到！整體來說真的是很喜歡的一間飯店！如果硬要說一個缺點就是wifi部分稍慢一點，但真的是很好的一間飯店了！推推！
8/10
Reviewed Dec 2, 2024整體乾淨舒適，衛浴空間比較有老舊感，但不影響太多體驗。
10/10
Reviewed Nov 18, 2024櫃檯小哥笑容親切服務專業還幫忙推行李和搬行李真的非常感謝，房間整理得很乾淨，打掃人員很多，就是房間一直有水管的異聲導致入住期間睡不好，床很軟地理位置很好附近很多早餐店離巨城也很近
10/10
Reviewed Oct 31, 2024親切に接客していただき感謝感謝です。
10/10
Reviewed Oct 26, 2024住宿環境與氛圍很舒服，有機會會再續訂。
10/10
Reviewed Oct 25, 2024早餐菜色能多一點
8/10
Reviewed Oct 21, 2024浴室地上可見前面客人用過的牙線棒和棉花棒，熱水壺和杯子未使用就有水在裡面，隔音狀況不好，容易聽到附近房間的聲音
10/10
Reviewed Oct 11, 2024地理位置適中 , 櫃台人員服務超優 !
6/10
Reviewed Oct 6, 2024The hotel staff are friendly but not always helpful. Breakfast do not have vegetarian food or clearly indicated vegetarian food. Not vegan/ vegetarian friendly. Amenities wise is fine. There are convenient stores across the hotel and very near to the big city shopping mall.
10/10
Reviewed Sep 29, 2024Well maintained all around.
8/10
Reviewed Sep 21, 2024很滿意
2/10
Reviewed Sep 15, 2024沒有硬體的設施：房間小、隔音差、對灰塵或是廁所間有整潔要求的人，千萬別入住。到處是灰塵跟污垢。 沒有軟體的服務： 沒有大廳服務、check in櫃枱超級撲克臉。整體的服務工作人員對客人的態度傲慢不佳。此旅館説不上旅館的等級，只能說勘住。不值得再次入住。
8/10
Reviewed Sep 9, 2024整體上沒問題，自助早餐吧也非常棒。唯一的就是建議房間電視台及電影台其實還好，是否能有像新竹薇閣那種能自行傳輸影片在電視上看的數位傳輸電視。
8/10
Reviewed Sep 5, 2024Nice location
10/10
Reviewed Sep 5, 2024CP值高
8/10
Reviewed Aug 31, 2024住宿房間都表現很棒~飯店地點很好，位於新竹市的中心，鄰近大型購物中心，走路五到十分鐘距離，相當近~工作人員親切，唯有早餐令人失望，感受得到內場人員的懶散，便宜行事，現煎的牛排及荷包蛋，要久久才補一次菜，處理起來費工的菜餚遲遲不補足，知名冰淇淋或啤酒讓你無限取用，誰早餐要吃冰喝酒...早餐令人相當失望...
10/10
Reviewed Aug 29, 2024臨近著名景點，停車方便，物超所值
10/10
Reviewed Aug 26, 2024房間大、床好睡、服務親切、早餐豐盛，下一次來新竹宿還是會選這間
10/10
Reviewed Aug 13, 2024很棒的旅館
8/10
Reviewed Aug 13, 2024含早餐，CP值佳
8/10
Reviewed Aug 7, 2024客房寬敞，服務人員態度良好，早餐普普，被子清潔可以加油
10/10
Reviewed Aug 4, 2024Quite good quality hotel
8/10
Reviewed Aug 4, 2024整理來說，各方面都算不錯，下次若住新竹，還會想再來
8/10
Reviewed Aug 1, 2024中規中矩偏向商務飯店的形式
8/10
Reviewed Jul 14, 2024Very comfortable hotel. Room is nice and clean.
8/10
Reviewed Jul 9, 2024整體感覺還不錯，服務人員都有禮貌且熱心
10/10
Reviewed Jun 24, 2024泳池和餐廳景觀極佳，早餐也不錯
6/10
Reviewed Jun 21, 2024浴缸水不熱
10/10
Reviewed Jun 16, 2024Hotel rate is reasonable and in a good location close to all the amenities
10/10
Reviewed Jun 10, 2024房間與廁所很大、有室內地下停車場、離城隍廟夜市不遠。 蓮蓬頭把手太重，沒有潤髮乳可改進。
10/10
Reviewed Jun 1, 2024非常棒的住宿體驗 下次還會想再來
10/10
Reviewed May 23, 2024停車非常方便，鄰近市區與巨城。
8/10
Reviewed May 17, 2024The location is convenient and the frontdesk staffs are helpful. A good place to stay while traveling in Hsinchu for just a few days.
10/10
Reviewed May 12, 2024Good!
6/10
Reviewed May 12, 2024浴室排水孔磁磚感覺是是用一片磁磚蓋著看起來就是未修整，衛浴備品沒有提供潤髮乳。 枕頭因人而異而，個人是不喜歡睡太軟的枕頭有一點落枕。 早餐選項偏少，特別的是早餐竟然有提供哈根達斯的冰淇淋
10/10
Reviewed May 10, 2024非常棒的住宿體驗，下次必定再訪！
10/10
Reviewed May 9, 2024客房面積大，服務週到，地點非常棒離 Big City 走路只要兩分鐘。 床和棉被，非常舒服。
10/10
Reviewed May 6, 2024地點方便，附近有很多餐廳跟便利商店，走路就能到。房間浴室大，床軟硬適中。有送免費水、飲料跟零食。櫃檯人員態度親切。下次來新竹會再考慮入住。
8/10
Reviewed Apr 27, 2024離車站、有點遠，外出不方便。
6/10
Reviewed Apr 23, 2024Pros: 1. Staff are responsive. The phone in my room wasn't working and they responded and rectified it for me quickly. 2. Free parking 3. Eateries and convenience stores nearby Cons: 1. Dont be fooled by the grand hotel lobby. The room is dated and lots of wear and tear could be seen in the furniture, furnishing and bathroom. 2. TV in the room is supposedly a smart TV but you cant connect to Youtube. Which may be a small issue for others but to me this is honestly the basic. Most channels are local TV news and variety channels. I stayed for 3 nights and didn't had any use for the TV. 3. The thing that bothered me the most is that there are no USB or universal ports on both sides of the bed. The ports are located at the desk area. I'm a seasoned traveller and to be honest, I haven't encounter this issue for the longest time. I spent 8 days in different parts of Taiwan and even the minsu/airbnb accommodation provided more advanced and modern amenities/facilities. Overall, i feel that the management didn't bother to update and upgrade the room amenities and this has resulted in poor customer experience. Personally, I will not choose this hotel again.The price they are charging doesn't match my expectations.
10/10
Reviewed Apr 23, 2024停車方便，離巨城超近
10/10
Reviewed Apr 20, 2024很棒的一次住宿 舒適的環境 四周也很方便 接近鬧區
10/10
Reviewed Apr 5, 2024除了蓮蓬頭管子會漏水，其他都很棒！
8/10
Reviewed Mar 29, 2024早餐沒有熱米漿有些遺憾，其他餐食都很不錯。 只有辦事桌有整合的電源插座，床頭沒有USB及電源插座…不是很方便。
10/10
Reviewed Mar 24, 2024双人房寬敞舒適，有書桌可使用。桌旁有獨立設置的插座及hdmi連接頭等，連上自帶的hdmi線後可直接在電視上投影手機內容，很方便。停車場夠大，格位也不窄，上下車或物品都不會太擠。
10/10
Reviewed Mar 15, 2024位於市中心的飯店，兩大床的房型附浴缸，床非常舒適，還有免費電影可以選擇。附近就有景點或美食可以步行到訪，接待人員態度也很棒。
8/10
Reviewed Mar 3, 2024房間霉味很重其他都很OK
10/10
Reviewed Feb 11, 2024沒有
8/10
Reviewed Nov 26, 2023走廊跟剛進房間有一點點霉味 房間木頭有一些使用痕跡 其他都很棒
8/10
Reviewed Oct 20, 2023Staff are kind and professional. Everything looks great until stepping into the room. Excess wear and tear. Didn't live up to expectations.
10/10
Reviewed Jul 15, 2023舒適，安靜，早餐好，走路可達商圈，停車優。
10/10
Reviewed May 11, 2023Very convenient to shopping and dining.
10/10
Reviewed May 8, 2023Nice and clean, staffs are very helpful.
10/10
Reviewed Apr 17, 2023我喜歡整體的建築及設施,還有餐飲及購物的方便性 服務人員貼心主動為我們家族準備用餐設備及需要的備品,讓人覺得很溫馨
8/10
Reviewed Dec 20, 2022泡澡的水龍頭不能開到最左不然出來的是溫水不是熱水，房間窗戶是帶上並不是鎖上
8/10
Reviewed Dec 19, 2022服務很棒
8/10
Reviewed Nov 17, 2022飯店地點很好，距離巨城百貨很近。 住宿有免費停車 飯店乾淨整潔
6/10
Reviewed Nov 1, 2022床邊沒有插頭，浴室布簾發霉，浴室桌上沒清乾淨。地理位置很好，周邊很便利。
10/10
Reviewed Oct 2, 2022非常愉快的住宿體驗，房間設備很乾淨舒服，服務人員態度很好很專業，隔音也很好，會再擇期入住。
8/10
Reviewed Sep 1, 2022旅館位置好，離巨城很近，並附有免費停車場，房間頗有設計感，不過備品普通，早餐還可以，整體還不錯
10/10
Reviewed Aug 22, 2022Good location
4/10
Reviewed Aug 11, 2022飯店外型亮眼，大廳美麗得體，導致房內期待過高。
6/10
Reviewed Jul 29, 2022the daily room clean servicer left 1 bag of trash in the table. it is not good.
10/10
Reviewed Jul 11, 2022整潔乾淨，位置也都很好
10/10
Reviewed May 20, 2022櫃台人員太美
4/10
Reviewed Apr 30, 2022最後一晚清潔人員忘記打掃，每晚都有很大的的關門聲突然出現，小孩睡夢中都被嚇醒，不知道是哪裡發出
6/10
Reviewed Apr 9, 2022感覺特像商旅飯店一樣 防疫的部分，酒精跟體溫測量計還有安全噴霧門晚上九點以後就關了，早上八點都還沒打開。不是很用心的防疫，包含，我朋友先入住，我晚些時候才到飯店，也無櫃檯人員招呼，直接讓我上樓了。
8/10
Reviewed Feb 27, 2022整體算蠻乾淨的、服務人員態度也不錯
10/10
Reviewed Dec 13, 2021飯店氣氛棒 房間舒適整潔 隔音效果很好
4/10
Reviewed Nov 30, 2021棉被不透氣 睡得滿頭大汗 早餐菜色很少 服務人員素質有待加強 櫃檯人員服務態度也很隨便 不體貼客人
8/10
Reviewed Oct 25, 2021通風管道不定時會發出聲響，會影響到睡眠
8/10
Reviewed Mar 13, 2021The lobby cafe 13Bistro's food was convenient and taste good. And Big city is only a few minutes away, also hotel surounded by schools and parks,good for walking and shopping in the city center. Room was clean by politely changed. Recommend for others to stay.
8/10
Reviewed Oct 24, 2020Came over to attend my classmate’s son’s wedding feast. The ball room is quite nice & the wedding feast is organized very well. My classmate was very pleased for his solo son’s wedding. The banquet was prepared and cooked nicely. Overall, it’s a nice wedding feast.
6/10
Reviewed Nov 16, 2019Hotel staff is very friendly and helpful. Hotel location is absolutely convenient (walking distance) to tourist places around. But hotel is a bit old-fashioned and out-dated for me.
8/10
Reviewed Aug 2, 2019Overall stay in terms of room cleanliness and conditions is considered good and within walking distance to the largest mall in Hsinchu which make the search for good food pretty easy.
8/10
Reviewed Mar 4, 2019Good and relax
4/10
Reviewed Feb 9, 2019We recently stayed 7 nights. The room was comfortable but showed signs of wear and tear and poor maintenance e.g., the chair and ottoman had puncture holes/scrapes, walls have scrapes through the wallpaper to concrete, shower door plastic guard had extensive mold build up as did the metal brackets. The daily maid service did not include vacuuming and should have. The sheer drapes are in need of repair/refurbishing. Lamp shades need cleaning or replacing. The carpets in the elevator lobby were simply filthy on both the lobby level and 2nd floor. We brought this to the front desk staff's attending and they sent someone to vacuum it--both carpets either a deep cleaning or replacement. We had the family over for dinner at the restaurant on the 5th floor and were very disappointed by the lack of service--very understaffed and inattentive. The food was good but not exceptional. The gym is very small, 5 machines and on one morning there were no towels. We had to wait twice for the garage parking attendant to return to his post so that we could get out of the parking garage. So far this has been our least favorite hotel in Taiwan and we will not be back.
10/10
Reviewed Aug 18, 2018Good location and near Big City shopping mall, quiet and clean too. Breakfast is ok, but not many choices.
6/10
Reviewed Jul 9, 2018I have stayed at this hotel a dozen times over several years, and the room is great, very nice shower, and plenty of space to work too. The bed is very nice, somewhat firm, but ok. It is long enough so at 6'2", my feet don't stick out the end. My main complaint is that sometime in the last year, the restaurant manager must have changed. Before, the food was excellent, and had great variety for breakfast. Now, the food variety at breakfast has really decreased, and it is mostly greasy Chinese food, or mealy tasting chicken nuggets. Bring back the old chef, and I will come back. Thank you for the bidet, it works well.
10/10
Reviewed May 16, 2018The hotel locates at very convenient location, only couple blocks from Big City mall. Also it is very easy to access to High Speed Rail by taxi. The room is clean, spacious, and very quite. The staff is very helpful. Breakfast buffet is tasty with lot of great choices. Excellent overall
10/10
Reviewed Apr 11, 2018The room was clean and spacious, the hotel were friendly and helpful. Worth staying there again
10/10
Reviewed Mar 8, 2018It was spacious, clean and service was excellent! It's a shame that I was only staying there for 1 night!
10/10
Reviewed Jan 5, 2018Spacious and clean hotel near Big City Mall and within walkable distance to city centre.Availability of quadruple room is also great for families with kids. No complaint for the money.
4/10
Reviewed Jan 2, 2018We chose to stay at Fleur Lis Hotel for its great location and ranking at Tripadvisor. Unfortunately, it's a huge disappointment and TORTURE. My husband bathed our older kid (a 3 year-old) that night without noticing the strange color of the water. He thought that's the color of the soap. Until I went in to bath our baby girl (a 9 month old), I let the water flow into the baby bath tub, I shockingly found out the water is all yellowish! YUCK~~how come the water is so yellowish? With the septic tank-like smell filled all over the hallway and elevator, I can't help relating the disgusting smell with the yellowish water in my bathroom, is the water contaminated by the septic tank? No one at the hotel gave us a clear answer, but they did admit that they were fixing something in the basement. After I called the front desk to fix the problem, they couldn't offer any better solution but gave us a card key to another room at 7th floor (we stayed at the 6th floor). So we had to bring our kids up to another room to shower/RE-SHOWER (for our older kid). After all the waiting and testing, It was already midnight. We all wore home clothes and brought bags walking up to just get clean water for shower! Someone down the hallway saw us and gave us a look that why this family is so strange?! I felt so embarrassed at that moment even it's not our fault. The next morning, we couldn't get up early to have a relaxing bft cuz we were very exhausted. No one from the hotel said anything to us even they knew what happened to us last night. (I mean, you could have asked us as a courtesy if you need us to pack you a sandwich if you didn't have time to eat at our restaurant.) All they did is to give us a call at 11:45 to remind us the check-out time is 12:00. When we checked out, they only said they were sorry and wanted to give us a bag of gift to show they're sorry. But, does any of the staff at the hotel really know the frustration of not having clean water to bath the kids and wash milk bottles at night? (BTW, they offer a bottle sterilizer to use but with NO any directions of how to use it. So the night shift staff had to search YouTube to see if there's any video of showing how to use this sterilizer) We can't sense their genuine sorry and obviously the staff lacks of training so they can't offer better solution. By the time we were about to leave, there's no manager or high position staff to come out to apologize. Of course, I didn't accept their GIFT. With the torture and the severe headache due to the previous night, their apology or gift is no way we can feel better. In my opinion, they've already ruined our vacation, they should've compensated us. Why I need to pay to receive the inconvenience and torture at the late night??
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Big rooms
- •Good basic cleanliness
- •Close to Big City mall
- •Nice new bathroom experience
Areas to consider
- •Persistent sewage smell
- •No service
- •A/C issues
- •Lobby kitchen odor
- •Limited gym equipment
Cleanliness
1/10The room had a persistent sewage smell and a musty odor.
Service
1/10No services at all; no concierge or help with luggage available.
Location
1/10Very close to the Big City mall, which is the best and biggest in the area.
Room Quality
1/10Rooms had issues with persistent odors and bathroom privacy.
Amenities
1/10Limited gym equipment and no pool or additional facilities.
Value for Money
1/10A good option if you're looking for just a bed to spend the night.
Food and Beverage
1/10Lobby had a persistent kitchen odor from the in-house restaurant.
Overall Experience
1/10Overall experience greatly affected by multiple issues.