Casa Amanzi Cartagena by Bernalo Hotels

Hotel was nice. The area bad for gingos

Los cuartos son bastante pequeños, y el baño era diminuto, casi no cabia. El internet en el cuarto en donde estaba era intermitente, y sugiero que se podria incluir una silla y una mesa para cuando el viaje sea de negocios. Ademas creo que es esencial incluir agua caliente

Très bien situé. Très bon marché. En revanche l'absence d'aération (pas de fenêtre sur l'extérieur ni de ventilation) rend l'atmosphère très très humide. Présence de nombreuses moisissures.

Todo bien

Buena ubicación y muy tranquilo

This hotel is a good stay thanks to its fantastic location and helpful staff. My only reservation is that the price feels a bit high for what's offered. Still, I would absolutely stay here again because of the prime location.

Es un lugar muy accesible y céntrico, al salir de las calles ya te encuentras en el ambiente caribeño, sólo detalles de mantenimiento en la habitación pues fallaba la puerta de la regadera y la tapa del retrete se movía, también en ocasiones no había las toallas suficientes. Ocupé el servicio de lavandería y fue satisfactorio.

Great place to stay central for everything and most important angle good air on and shower Downside -hot tub (dirty) Don’t ask for more than one orange juice at breakfast you think the guy squeezed it with his bare hands )

El baño puy pequeño, la puerta no cerraba, las 24 horas del día tirándose ague de la tasa, las puertas de la regadera no cerraban mojandose todo el piso de afuera, las pinturas y muebles de mala calidad

Worst hotel we stayed in Cartagena. Wasn’t told about the fact they don’t have hot water until we arrived. There’s black mold growing around the a/c and in the showers. We asked to just stay 1/3 nights and refund the sum of the other 2 nights which they agreed. When we went for the refund 5 min after they took our money all of a sudden the machine didn’t work. So we said we would try again when we checked out the next day otherwise they would refund in cash. Went to check out machine still wasn’t working and they wouldn’t refund in cash. They asked to come back the next day which we did still the machine didn’t work and they didn’t have enough money to refund in cash. Said they would message the next day to give refund and they didn’t when I messaged them no reply. Went there and no one was there until 2. Waited til 2 and messaged them with no reply. This hotel owes me 842000 COP and refuses to pay it back. Highly recommend not staying here poor service very dirty. On top of it all they fumigated in our room without permission to enter the room. How is someone expected to stay in a room with that toxic poison in the room?

The staff was friendly, specially Paula and the breakfast club. Didnt like the lack of hot water but it was really not necessary. Would stay again, mostly for the excellent location...

Excelente lugar

Hotel bem localizado, perto da Praça San Domingo e do Castelo de San Filipe. Nessa rua há bastantes bares e restaurantes com variedades de comidas, incluindo as típicas da região. Há também bastante casas de câmbios o que facilita na hora da troca, assim como agências com pacotes de passeio pra todos os gostos. Porém, tem que ter cuidado com os golpistas da rua que ficam abordando as pessoas pra trocar dólar ou euro, fuja que é cilada. Sobre o hotel. Os donos investiram na recepção, na parte externa do prédio, nas escadas, iluminação, chave eletrônica na porta dos quartos e esqueceram dos quartos, o que deixa a desejar. O quarto é um cubículo, pra não dizer uma caixa de fósforo, muito pequeno. Não tem espaço pra nada, o mesmo acontece com o banheiro que é bastante pequeno e não tem água quente, suporte pra sabonete no box e o que eu minha esposa ficamos a pia tinha vazamento. O quarto não tinha ventilação o que gerou muito mofo e mau cheiro (ver fotos). O chão do quarto era todo tempo molhado pela umidade, não tinha cortina no vidro da janela da porta o que incomodava na hora de dormir. A cama é de casal, colchão mediano, lençóis e fronhas branquinhos. Toalhas ásperas que enxugam pouco. Não crie expectativa com o café da manhã, pois só é oferecido duas fatias de pão ou patacones e ovos mexidos. Oferecem frutas, refresco, achocolatado, café com leite e chá de sachê. A internet oscila muito. Minha opinião: se for só pra dormir se hóspede aqui!

El baño no tenía una puerta por la que se le salía el agua fuera y el baño en general se llenaba de agua, aparte era demasiado pequeño por lo que resultaba incomodo. No cambiaban las sabanas ningún día y las toallas estaban manchadas y había que estar pidiendolas. Tampoco colocaban una toalla o similar en el baño para que el agua se centrara allí.

O atendimento é péssimo, muito desorganizado e até desagradável. O café da manhã é limitado. O quarto é pequeno e o chuveiro não tem água quente. Tem muito barulho o tempo todo. Não foi uma boa experiência e não recomendo essa pousada.

Good location. Nice pool. Friendly staff. The area is vibrant and maybe not so kid friendly in the evenings

The staff were very friendly. The room was small and the AC kept it cool which is great because it's so hot there. They don't have hot water but you don't really need it!

It was a good experience, good rooms, good bed, air condition, internet, nice location, nice people, everithing was perfect

As fotos são enganosas, o quarto era bem menor e estava em péssimas condições, com muita umidade, cheiro de mofo e um banheiro com vazamento que piorava a situação - molhava o chão do banheiro e de uma parte do quarto. Mesmo após a troca de quarto, os problemas persistiram. NÃO HÁ ÁGUA QUENTE e nem potável no hotel (saia branca e leitosa da pia), e é muito barulhento, prejudicando o sono. Embora os funcionários sejam simpáticos e atenciosos, a qualidade geral do hotel não justificava o preço. Não voltaríamos. The photos were misleading, the room was smaller and in very poor condition, with significant humidity, bad odors, and a leaking bathroom that made things worse. Even after changing rooms, the issues remained. There is no hot water in the hotel, and it was very noisy. Although the staff was friendly and attentive, the overall quality of the hotel didn’t justify the price. We wouldn’t return.

Casa Amanzi is nicely designed, right in the center of Getsemi, with music, wall art, good food and easy walking around the Walled city. The colors are vivid everywhere. The staff at Amanzi are very helpful and always there with a ready smile.

Average

The property is very run down. The plumbing is really bad and toilet runs with lots of sound throughout the night. I made a complaint to staff as I knew it would be difficult to sleep at night. They sent someone in but he couldn't really fix it and throughout all the units they were bad (this room was my second attempt). I asked if they could give partial refund, perhaps on last two days of four day reservation, and they said no but to try Orbitz/Expedia. Unfortunately conversations with Orbitz/Expedia were as bad or worse. A woman listened and asked about the issues I was having and then told me she will email the correct department (though they are Off Line) and I would hear back within 4 days. I told her that is inadequate as I wont be able to sleep, can I have someone to speak with or email. She said No that they are Off Line. I then told her that is there way of saying they will avoid all responsibility. She laughed. Terrible/Terrible experience. Staff was nice and it is in a GREAT part of town. the place is just too run down.

Large room Very affordable Yummy breakfast The only reason I gave it a 4 is because they were blaming us for burning a pillow sheet, which was clearly not us. It’s in a very safe zone, with a nice night life!

Thx

El servicio de recepción es malo, se fue el agua y la solución fue darnos un late check out el cual no se cumplió porque las señoritas afirmaron que regresó el agua temprano. Para darnos la compensación nos dieron un cuarto en mantenimiento que no tenía ni banca solo pudimos utilizar el baño. Adicional las habitaciones son muy muy pequeñas.

Amazing stuff here my guys

Amazing stuff here my guys

You can smell the humidity in the rooms No hot water Noisy Close to all sites

Establecimiento seguro. El personal de recepción muy amable y atento y la habitación muy confortable

Tiene demasiada humedad y huele feo

Hotel bem limpo. As recepcionistas são maravilhosas e ele é perto de tudo

Definitely worth the stay. Around everything you need to enjoy cartagena

Realmente las fotos engañan, la habitación que nos asignaron estaba en malas condiciones, tenía humedad y se percibía por las paredes en mal estado y el mal olor de la habitación, pese a que la limpiaran y le colocaran muchos aromatizantes. El baño tenía una fuga de agua y cada vez que me duchaba se filtraba el agua al resto del baño y se hacía un desastre en la habitación y como no tiene ventilación empeoraba la humedad. Solicitamos cambio de habitación, en vista de que mi esposo es atópico y no aguantaba la humedad, lo hicieron pero la nueva habitación tenía igualmente humedad. Lo único bueno fue la atención del personal encargado de la comida y de limpieza, muy amables. Realmente es una pena porque están ubicados en una excelente zona, muy turística pero el hotel y la atención que ofrecen no es la mejor para el precio que pagamos por nuestra estadía, no volvería.

No me agrado que no tiene elevador y no tiene agua caliente

Muy desaciado todo, el jacuzzi parece que no lo limpiarán, todo huele a humedad en todo el hotel.

Dry poor Hotel. No service the bed will not Be made the sheets are too small. Mold everywhere no window. A blinded one to the hallway which does not open. Berry dirty everywhere. I can not recommend this to anyone.

This is a terrible noisy hotel with windowless very small rooms and moldy walls. They sprayed air freshener in the room before we entered. In the bathroom you can hardly turn around. No bar which they advertised but a cooler with drinks and a couple of stools in front of it.

They didn't have any hot water!!

Buena ubicación, compacto pero bonito.

Péssima, banheiro sem água quente, não tem shampoo, condicionador, não tem porta, só tem uma cortina de plástico, falta água , café da manhã horrível, não tem frutas, só café com leite, só uma jarra de iogurte se acabar não tem mais, banheiro, atendimento dos funcionários péssimo, 👎

O hotel está bem localizado, mas precisa de manutenção. Os funcionários são atenciosos. Se come ovos no café da manhã sugiro chegar cedo, depois das 9 os produtos do café da manhã vão acabando e não são repostos.

Location was perfect , close to a lot of restaurants and a few minutes away from the Walled City. The room was nice and clean. Breakfast was outstanding!

Excelente ubicación y muy buen lugar limpio

Scammers, con artists, liars, 'estafadores'. Filthy, disgusting, congested, falsely advertised.

como pueden tener un hospedadje sin agua caliente , ruidoso, desastrozo

Muy buena localizacion

La atención fue buena, la ubicación súper pero la habitación que nos correspondió no contaba con ventana, el piso permanecía mojado ya que de las paredes y el espejo grande brotaba agua, la habitación muy oscura y pequeña. Tener en cuenta ello para una mejor estadía ya que las fotos que mostraban en la página no correspondían a la habitación real.

This was advertised as an hotel when it was really a hostel. I didn’t stay my entire time, I left after two days which unfortunately caused me to lose money on the remaining 3 nights I had left.

Buen servicio y ubicación

First of all, there is no hot water in the shower so be prepared for that. Staff doesn't speak any English so you need to speak Spanish. The hot tub didn't seem to work and was filled with cold water as well. On the bright side, the hotel is in a very touristy area where you have all the restaurants, pubs, etc.

La ubicación es muy buena, cerca de restaurantes y la ciudad amurallada. Los trabajadores de la recepción nos ayudaron bastante con nuestro check in. El punto gris es la limpieza.... Las toallas estaban manchadas al igual que la sábana.... La toalla de pies estaba sucia.... El baño tenía un olor a desagüe. La verdad la parte limpieza dejo bastante que desear

The price and the neighborhood it’s perfect but the staff are not friendly. I told one staff that the water from the shower was entering my room and he didn’t even care about it. They don’t do cleaning at all!!!!! I don’t recommend staying here!!!!

Location of the hotel was perfect! In the heart if fun!

I stayed here for two days. The rooms are very small but clean. When I went to the bathroom my shoulders are literally wall to wall when I’m trying to brush my teeth. It’s super compacted. When I brought a visitor for a hour they charged me $30 more. I did not realize this til I checked out after two days and saw a bill for $60. Their staff doesn’t speak any English at all so it might be tough. Place was clean and ok for solo travelor. Was irritated that my room bill basically doubled. And I didn’t figure it out till I check out. A warning would have been fine because I would have check out. Otherwise rooms are small and clean.

Fue bueno a parte la primera dos noche. Mucho ruido porque esta a la par de una gran construccion. Por suerte nos cambiaron de abitacion. Y el muchocho fue muy gentil. Geilder se llamaba. Todo bien al final. Solo que no hay agua caliente.

Hotel básico con habitaciones pequeñas, sobre todo el baño que está en extremo pequeño. La atención del personal no es buena, cierran las puertas cuando la recepción se tiene que mover y te dejan bastantes minutos afuera y no les interesa.

The good thing is they allow guests and they don't try to charge you or hassle you! Rooms are small, you have about two feet of walking space all around the bed, kind of like a dorm and it has no windows. the rooftop terrace is cool

Esta muy bien, limpio y cerca de todo

El lugar no cumple con nada de lo que promociona, el sitio es terrible

Recomiendo el lugar es muy limpio la atención es muy amable por parte de los recepcionistas y te dan información clara y concisa de lugares de turismo o de precios comida lugares cercanos que puedas tu visitar como turista es un servicio excelente

Very nice property, great staff and very affordable. Also in a great neighborhood!

El hotel es cómodo. El servicio es bueno y el ambiente es agradable. Tiene buena ubicación

Good customer service

I've really got to give credit to the staff. The place was new with a new name and many great renovations however what made it really special was the people. They always went above and beyond to help and were a pleasure to deal with in general. A big Thank You to them!

We we're thankful to get a last minute private room in the walled city on New Year's Eve. The staff was nice and welcoming.

Location was good. No amenities. Towels, sheets, pillows were stained and dirty with blood stains on sheets. Hair found on pillows with no pillow cases provided.

I have never had to leave a hotel or hostal we booked until this one. We could only stand to stay here one night. The hostel was the most dirty place we have ever booked. The bathroom was filled with black mold and the smell of it was unbearable. It was a complete safety hazard that would not be tolerated most places in the world. The bed only bad a sheet on it and no blankets and I had to ask for a second towel because it came with only one in the bathroom.

Not in a very good condition. Poorly cleaned. Lots of stains on the sheets, floor. Bathroom was disgusting!! I understand it was an old place, but hygiene have nothing to do with how old the place is.

Very clean and the staff was gentle. Good location too

Was not happy, we had to change hotels the last two nights at a cost id 500 American

Nos encantó nuestra estadía en la hostal. La ubicación es realmente privilegiada, en el hermoso barrio de Getsemaní, y el lugar cuenta con las condiciones necesarias para una permanencia muy grata. Sería deseable que consideren sumar agua caliente, pese a la costumbre de tomar duchas frías por el calor que se siente en estos meses. El wifi también podría mejorar, pero el resto excelente. Volvería sin dudarlo.

Nice location to go to restaurants and historic sites. However if the plan is to go to the beaches then you need a taxi. Good breakfast at their near by restaurant but service was slow. Rooms are clean with good A/C but very small. There is no elevator and going down the spiral stairs might be dangerous if you are carrying a baby. Pay too much attention and hold the rail tight!!!

Me encanto!

Hotel bien placé dans le quartier de Getsemani, plein de resos alentours et la vieille ville à une encablure.

I had reserved this room for several months prior to my travels, and when I arrived, they proceeded to attempt to give me a substandard room, with neither a hot tub or a view (the windows were 2 portholes in the walls), with a queen sized bed and 2 single beds along one wall. And still charged me for the room amount I had asked for (the one with the hot tub and view). I inevitable had to call Orbitz to get help, and the desk help attempted to say she didn't speak English (I don't believe this to be true). Three hours later, I was moved to another hotel at about the same cost that was much, much nicer (The Kartaxa). The biggest problem with what they did was it was Naval week in Cartagena, which means most of the rooms in the city were sold out. This could have been disastrous. I do not trust this hotel.

NO INTERNET! NO HOT WATER! Tile floors wet from condensation and DANGEROUS! Very small room. Numerous other lodging options to bother with this place ever again!

For the price, excellent value. I paid around $35 for a single, that was comfortable and clean, with pretty good AC. My biggest complaint would be the wifi which was spotty on the 3rd floor. The lobby has a much stronger signal. Very kind / friendly staff.

This hotel was pretty generic. Nothing makes it stand out one way or another. Except, perhaps, that all the windows were blacked out so you felt as though you were in a windowless room. Also, breakfast time should be extended--7-9 is business traveler hours. no Cartagena hours. The staff were nice, the rooms were clean (though I did find a mouse) and the AC worked well.

We've stayed at 5 places in Cartagena and this was my favorite. It was cheaper to book nights 2-4 directly with the frontdesk

5 nights at Casa Victoria. All rooms are around a noisy central courtyard, its hard to get any peace and quiet. Expect to be woken up by noisy guests or cleaners at any time. Beds were very comfortable but the sheets were not very clean. Mine had hairs stuck to them. The bathroom was small. Coldwater shower only. No ventilation so the ceiling was mouldy. Water didnt drain off the floor and so ended up getting into the bedroom. Breakfasts were pretty poor. Same everyday, scrambled egg, juice, tea or coffee and a tiny piece of fruit. Portion control to the extreme. No going back for more. Free tea and coffee in reception but its awful coffee. In summary, its a place to get your head down. Comfortable beds in small rooms with AC. Local vicinity reasonably safe, lots of strange people but not threatening. Local restaurants ok but nothing special. You have to pay to get good food in Colombia.

Air conditioning in rooms worked great, but the Wi-Fi was terrible. No one that worked at the hotel spoke English. Beds not very comfortable and we could hear everything everyone outside said. Overpriced for what you get.

Very small rooms not very clean bad part of town but cheap

The room was comfortable, but our bathroom was a little dirty, in my opinion they have to change it. In general it was a nice place but the area (Tripita y Media and Magdalena Streets) smells terrible and there are many disrespectful people.

Hotel staff was friendly and helpful. Room could have been cleaner and bigger but this hotel was acceptable overall.

Friendly staff, very helpful. Neighborhood okay. I am a male and was comfortable with my surroundings, however, would not recommend area for a single female. Room was no frills, yet adequate. I am ex military and can adapt. If you want true comfort, do not stay here.

Not quite as modern as pictures depict, but a good value for the budget traveler. Close to all sights.