Hotel Tower by On vacation

TUDO!!

NÃO TENHO O QUE RECLAMAR!!

Tudo!!

Não tenho nenhuma reclamação fazer!!!

Buena ubicación.

Chévere que la piscina fuera más grande.

La ubicación.

Puertas en mal estado, piscina sucia y el desayuno regular.

La habitación es amplia y cómoda.

El horario del bar podría ser hasta más tarde.

El hotel es lindo la atención del personal es muy buena, queda ubicado en el centro tienes mejor acceso a todos los lugares, me gusto mucho la comida

Está ubicado en el centro cerca de muchas tiendas de artesanías y recuerdos, me gustó mucho además es a solo 5 minutos de la playa, la atención del personal fue muy buena

Todo me gustó en realidad

El hotel está muy bien ubicado. 👏🏻

Las personas muy amables y la comida deliciosa

Hay algunas zonas del hotel en obra

Nada

Que no tiene wi fii, agua caliente , la atención de la recepción deja mucho que desear

It was really dirty, my room had cockroaches, don’t reserve this hotel it’s a really waste of money. There are lot of hotels im san andres with a better price and nicer!!! On vacation doesn’t worthwhile, it’s expensive and not a good quality.

Being honest, it was nothing like the pictures. Bathroom doors wouldn’t close, closet either. Not 1 decoration in wall. I’ve been in many on vacation hotels and this is the complete opposite from what I’ve been in.

Basic basic basic! Smushy beds, clogged shower drain, the wifi didn't work in our room and there was no hot water. The breakfast was average at best. The staff was friendly and it was well located but those are the only positives. Would not stay here again.

Hotel céntrico , con un todo incluido muy básico y controlado. El buffet y el bar muy reducido. Puedes visitar y comer con previa reserva en algunos de los otros hoteles de la cadena On Vacation.

la barra de bebidas es de muy bajo nivel. Los vasos en los que te sirven son de carton y de tamaño de un cafe chico. El bufet de la comida es muy escaso, no hay variedad para elegir.

El hotel en infraestructura es muy malo, hongos y suciedad por todos lados

First night there they put us in a room that had dirty sheets that smelled like nasty sweat. Found bugs in sheets. No towels nor soap. A/C could not be turned off and leaking water from it. The room smelled nasty. Next morning we changed rooms. Which was a little nicer. But they do not change towels nor provide shampoo or hot water. That night we had a drunk neibor screaming and yelling profanities and banging on walls. The food was lousy, they dont even change table clothes after a party eats there. They run out of food, spoons, knives and glasses very quickly. Pool was broken 4 of the 5 days there. And pool area very small and dirty. Lots of dead roaches in hallways. The beach was the only good experience we had. I dont reccomend this place at all. Just got back today. 3/15/2017

This hotel has a great location close to the beach. It is not a 5 star hotel because obviously if you are considering it, is because of its affordable price. I think the place is decently clean ( at least the essentials), and the buffet meals Are delicious with a wide variety. Come With an open mind and you will see that this hotel is worth the stay ( clean bed to sleep, good meal To eat), the rest is up to u to have fun!

Péssimo atendimento, péssimo ambiente, impossível utilizar a alimentação disponibilizada. Não há Wi-Fi grátis, não há frigobar nos apartamentos, muito barulho em todos os horários e ausência total de organização. Sequer toalhas de rosto fornecem. Sujeira no buffet e nas áreas comuns, não fornecem controles para ar condicionado e tv sem pgto de caução. Piscina suja e impossível de utilizar.

The room had a bad moldy smell and bed sheet was uncleanliness.

No me gusto el hotel......las instalaciones no son para un hotel todo incluido.....

demasiado apretados se la pasa. mucha gente y estan todo el tiempo remodelando. cerca de la playa, una de las mejores de la isla para mi.

The hotel and the room look very good and the location in the center and 10 minutes from the beach. The clean in the dining room terrible, food with bugs, in the rice was worm, a lot of mosquitos on the food.

Realmente desilusionada! Pense q hoteles.com nos brindaban mas calidad en los establecimiebtos q ofrecen.

El hotel deja mucho que desear. Había moscas en el comedor, la vajilla es de plástico, solamente un día colocaron manteles. En las habitaciones no hay wifi, ni teléfono. Si tenés algún problema tenés que bajar para solucionarlo (si funciona el ascensor, mejor)No recibí toallas de mano. El baño no tiene toallero para colgar los toallones, tampoco dónde colocar el papel higiénico. Tampoco cuenta con agua caliente. No tiene luces en la mesa de luz. La comida era buena y fue mejorando. Debido a los reclamos de los huéspedes, comenzaron a fumigar, pintar, poner manteles, cambiar toallones y mejorar la comida. Lo bueno? su ubicación céntrica.

Pésimo se cancelo la reserva y al hacerla de nuevo nod cambiaron el hotel a otro mas caro y que justamente no queriamos por las fotos que vimos. La atención deja mucho que desear son dispersos noa te prestan la atencion a ti sino que atienden mil preguntas de gente ditinta y a uno la dejan de lado. La comida mala nada que destacar. No hay agua caliente solo helada. Te cobran por todo hasta por pasarte el control remoto. Mala experiencia y los tour con one vacation pesimo super irresponsables con mas de hora y media de retraso, no dan la cara no te dan explicaciones y se arrancan.mala experiencia.

Fui com meu marido e foi a pior experiencia de nossas vidas. O hotel esta en reforma, uma confusão, um único e pequeno elevador com capacidade de 7 pessoas para um hotel com aproximadamente 100 quartos. O hotel nao correspondia em nada às imagens apresentadas no site. Uma mentira!!! Nos foram apresentados 3 quartos, somente o último estava limpo, porém com cheio forte de tinta. O serviço de limpeza é deplorável, não havia troca de roupa de cama, tinhamos que solicitar todos os dias troca de toalhas de banho caso contrário permaneciam as mesmas, faltou agua numa madrugada, um complete absurdo! Segurança também é zero, um entra e sai de gente frenético. O café da manhã deu medo, hygiene não confiável. Infelizmente tivemos que ficar algumas noites, porque os outros hoteis da cidade estavam lotados. Mas partimos tão logo conseguimos confirmação em outro hotel. Propaganda enganosa, cuidado!

location is good, but the hotel is terrible, everything looks dirty, no snacks on time, food very limited, view from the hotel is horrible, long queues to check-in or check out, very disorganised I wouldn't never recommend this hotel

The hotel rooms were clean; however, the building is in major need of repairs. The Internet connection isn't very reliable and the all inclusive meals leave little to be desired. The workers in the kitchen are very nice; however, I am convinced that management isn't too concerned about the fact that they are understaffed. Guest sometimes have to wait to get a seat for dinner. If you arrive near the end of the dinner hour, you basically get the leftovers. Desserts run out quickly. This particular establishment is in need of major changes.

Bad place bad service bad food bad experience!!!!!

O Hotel está em obras e isso prejudica muito.Não gostei da estadia só salvou o quarto ter cama confortável mas a água do chuveiro é fria, tem cheiro de mofo e as toalhas não foram trocadas, ou seja, não houve limpeza no quarto.A localização não é boa apesar de ser perto das lojas vale se hospedar na praia e não nas ruas de acesso a mesma.A comida é péssima só tomei café da manhã não vale estar toda a comida incluida.

Apesar de ser bem localizado, esse hotel não deveria ser chamado de all inclusive. Comida péssima, isopor com gelo e bebidas de péssima qualidade na recepção era chamado de bar. Sete andares em um prédio sem elevador, cheiro de tinta em paredes mal pintadas, cabelos pelo chão, baratas, sem espelho no quarto e sem água quente no chuveiro, esse hotel não vale o que foi cobrado. Uma vergonha o hoteis.com oferecer um hotel como esse. Perde-se a credibilidade...

When I arrived with my family to the "On Vacation Tower" it was with lots of renovations going on (i.e. under construction)....the hallways, the reception, the swiming pool, restaurant, elevator, some rooms, etc...This was unacceptable for me and my family so I asked the hotel manager to transfer me and my family to another hotel from their chain. They transfered me to the "On Vacation The Cove". There we had a wonderfull time with a very nice pool,entertainment, good food, and a natural pool in the ocean. I recommend "The Cove". I cannot really evaluate the experience of being hosted in the On Vacation Tower but I camn tell you that the infrastructure of the hotel and the natural surroundings are much better in The Cove....than in The Tower

Es una isla maravillosa, el hotel tiene una ubicación estratégica para ir a cualquier lugar y conseguir lo que requieres

Hotel was going under renovations, the room was clean and modern, AC/flat screen tv. basic ;beach 2 blocks away,shops, and ez access to it all. Friendly staff and the food was amazing! will stay there again.