The Albany Hotel

Great place

Wonderful stay worth the price

I traveled from Ghana to visit Durban only for me to get to the Albany hotel in Durban only for me to be told i cant check in until after two meanwhile I got to the hotel from the airport around 8 am I asked for a refund and they refused to refund me so I need a refund back because I didn’t even sleep there at all

Bad customer service

Small rooms Blanket are dirty and smelly Security knocks every hour Bathroom water overlap the bedroom No towels No privacy it was just a disaster

The room was clean i can't complain you can only work on changing the carpet in the passages as you know that it smells damp.

It was good except that if you need something you can't call at the reception, you need to go physically. Shower head needs to be fixed so that the water can flow properly.

When we got there at 10 we wanted to b e in the hotel , they told us we must come in at 2 oclock, how so disappointing really

Albany should not be a hotel cos it does not have the actual stds of a hotel. The 1st room i was given room 39 was dirty nbi has to go to reception to ask foe another one. The reception is deceiving cos it looks clean but joooo. From 1st floor the smell of the carpets is unbearable considering that its the breakfast place. Then the others floors n rooms are not welcoming from walls to carpets need a redo. In fact i regretted cos i wanted my family to have a great time but we did not cos i guess its mangement do not care

It was a nightmare , very very bad standard , people shouting and yelling every night until 2am in the morning , no towels , key to be reconfirm every days . Stolen close …. The worst stay in hotel possible .

Place was nice and clean. Situated in the heart of town close to everything.

It’s was just ok

The reception area was ok, and the lady assisting with the check in was helpful. However, I was deeply disappointed with the rest. As we stepped off the lift, we were welcome a not so clean looking passage way leading to our room. The room looked absolutely nothing like what we saw in the photos when we made our booking. It was an old and tired looking room that we were allocated. It just looked like it desperately needed some renovation. The bathroom was worse. I will definitely be not booking here again, nor would I recommend it to anyone.

Only one towel for a 3 sleeper room Good for a “just want to lay my head” travels Room seemed too close (clustered) compared to what / how advertised. Reception very friendly

Close to the port easy to reach rooms good friendly staff

It was amazing

It was pretty good besides the fact that they don’t have irons in the room and the WiFi is slow inside the rooms but besides that everything was perfect

This was unlike anything we've ever experienced The photos on web is not at all what you get. It is a filthy, smelly place. No water in rooms, no ice available..towels have holes in...just disgusting. I have complained just after our stay but nothing came of it....never ever again!!!

Stay was good staff very helpfull and friendly.

Easy to rich but it's next to a noisy place

Super nice hotel with all amenities. Great central location with sea views from some rooms. Tidy safe and comfortable

Its was awesome just some people who made such noise while a person sleep people must know its a hotel not a disco

I had a pleasant stay, thanx. The room was clean and the environment was quiet at all times.

Hotel is right on the main street at a busy stop. Clean comfortable reception area. Strict on check in and heck out times of 10am and 2pm irrespective of arrival time. Rooms clean with a pungent smelling wair fresheners. 60rand I Breakfast not on the room. Threadbaŕe carpeting

my stay it Albany hotel was so amazing, cz my mom really loved the cleaness of hotel and staff that was so sweet and very lovely to us and break fast was served nice and affordable. I really loved two cleaners called pinky and tamara they are funny and lovely people thy must keep up the good service at all the time big uppp guys

I really like the place is a beautiful hotel the staff is friendly and the condition is good next time when I visit Durban defenetly will be thee

The cleaning service does not do justice for the hotel. Towels were clean cannot complain.

Not too bad

In general we had an awful experience there. The first challenge was finding the hotel itself since the street name showed on web does no longer exist. Then when we arrived there after a 12-hour drive there was not space to park our vehicle nearby the hotel as right in front of the hotel there is a busy bus stop and parking is forbidden. Therefore we had to scramble to find a space to park at a rush hour and then cross the busy roads to the hotel reception with luggage for check-in, And it was at this point that we were informed that they an arrangement with a parking provider almost a block a way but required separate payment - this was had not been communicated to us during the e-booking process. Then we found out that the breakfast was also not included in the daily rate which made me feel cheated as all that information was not explicitly shown during the e-booking. The make the matters worse, all my kids are allergic and the hotel is full of heavy and dirty carpets which caused problems to our kids throughout our stay. The bathroom's walls were covered with fungi. The curtains and blankets had stains of dirt. The Wi-fi was so week that it was completely distributional. Bu the worse was of all was when we woke-up without running water on taps and when we approached the management for help with few litters of water just to brush teeth we were repealed by a white south-African lady in a manner bordering racism.

It was what I would expect of a good place/establishment

Was very good is just we lost our cell phone on the couch in the lounge, the manager told us that the camera couldn't cash that view we don't know how.

The staircase was very dirty n the bath tub needs maintenance so ovarall my stay was ok. There is not to much channel on the tv almost only soccer no cartoon channel for kids

Damp smell in room,loud rowdy drunk guests allowed to disrupt fellow guests after 10pm, room telephone not working...no wifi on 9th floor...long wait for lifts

I did not feel very secure in the area . parking is away from the hotel. and this makes it an inconvenience if you have a lot of luggage. trying to get from ground floor to the room and vice versa was a mission with the lift. so small and slow. the red couch on one of the floors was blotchy and stained.

We were made to wait in reception,not enough room in the rooms and our room phone was not working had to go up and down the elevator if we needed something and mind you we were in the 9th floor.

The staff at this hotel were very friendly, responsive and accommodating; however, the hotel overall is NOT suitable for any traveler who enjoys and seeks out a clean and comfortable hotel free of dust, dirt, moldy smells, clean linens and a lot of questionable quest during late night hours. I was in Durban for a festival and when locals asked were I was staying and I told them The Albany a few people on different occasions jokingly said that was like staying at a brothel. Please DO NOT stay at this hotel if you are traveling and want a safe secure and relaxing stay. I wont be visiting again. The hotel staff were very pleasant though. So it was not all bad.

Stay was good but 3rd floor foya dirty with litter of paper thrown from other floors. Parking arrangement bad. Hotel full then you on your own look for public parking at night. No compassion.

Not what I saw on the pictures. Room was too small. Bathroom was nothing like on the pictures and the area was too busy.

Came to run Comrades Marathon and needed a budget hotel as I have other away races this year. The Albany offered everything I needed at the price point I had to work with. The staff were friendly and helpful and the room although small, was clean and had all I needed.

The hotel needs serious renovations. The staff also need client service workshop. Not friendly at all.

Room was dirty. Electricity was tripping if more than 7 times we had to request room change. The new room no 65 had no workable door lock. When we leave the room the see ity had to come and open the door because the card was not working. The lock itself behind the door was dismantled indeed an eye sore. Tha bathroom was in a horrible state. This hotel should never be 3 star!!!! It should not make 1 star. I've got photos to prove.

On check in said they could not locate my payment though i had phoned ealier to confirm if all was in order there was one gentleman who is always sitted by the door doing nothing, he doesnt greet nor acknowledge guests.Staff is not friendly except the housekeeping ladies,other than that stay was good.

cockroaches, I couldn't sleep, u said u have 20 channels we only viewed 5, no free Wi-Fi,I also dont like the smell of your hotel, the pathway to the parking its not safe

Very central and walking distance to the cricket ground, but I didn't feel safe leaving the hotel after dark. I think the hotel has recently been renovated and the facilities are now really nice, but its reputation with locals doesn't seem to have caught up yet. There is nowhere nearby to eat in the evening, and no facilities to store your own food (e.g. fridge).

No room service, disappointing!hotel needs a serious spruce up. Very old hotel, foyer does match rest of hotel.

The room and service was ok but the tv was not functional, spent 1 and half day with a tv with no volume even after reporting. The tarven at the side of the hotel appears to be dodgy. It does compare well with other 3 star hotels I have been to.

The floor is noisy bathroom old reception taking long to wellcome us Restaurand not perfect at all

It is an old establishment, with many appliances having seen better days an in need of updating. The rooms are ok, but some gadgets don't work. I had to change rooms to get to one that had almost all things working. Access to their recommended parking is quite disconcerting at night. It's via an alleyway that is shadowy with some dodgy looking people hanging about. But during the day it's fine as the car park is used by the general public coming to work in the city. The staff go out of their way to help and are friendly. Housekeeping staff do all they can to keep the rooms tidy and clean, always smiling and cheerful. I had free internet access, but I only managed to use it a couple of times and then it only lasted a few minutes before things went offline. The hotel is central as well as being close to Durban beaches making it an ideal base for leisure (holiday) or business. Overall, let me just say, it did the job, provided me with a bed during my time in Durban.

eveything was fine except the service by the cashiers at the front door

My friend and I had an awesome stay at Albany hotel and the fact that its so close to every tourist attraction has given us more reason to definitely come back whenever we in Durban.

Clean room, good WiFi connection. The hotel staff was efficient. The hotel has a pool of taxis for the guests' needs. I was able to go to a good Japanese restaurant at an other hotel quicky and reasonably, escorted by the receptionist to the taxi rank.

A place very noisy. Impossible to stay in the room in calm ... Not enough choice for the breakfast. Bathroom needs renovation.

Fairly enjoyed