Villas Mercedes

La ubicación

Que el aire acondicionado sólo se activaba con la llave

The location, staff and facilities are great.

The jacuzzi on my balcony was cold.

La cercanía a la playa y a varios lugares para comer

La Sra Viky y la recepcionista Paulina me ayudaron en todo momento y fueron sumamente amables.

La cama estaba un poco rigida y el aire acondicionado de la habitacion 4 necesita mantenimiento

La ubicación está bien

La habitación es pequeña

Tiene una buena ubicacio el hotel y la atencion del personal fue excelente

Mi estancia fue agradable

I was very pleasantly surprised by this place. I chose the cheapest room and read some reviews that said too noisy, dog barking etc. I'm quite a sensitive sleeper and was feeling v burned out so i was worried. But the room was great, the bed was big, private bathroom, fridge, and it really wasnt too noisy at all. I slept very well. The pool and outside area are super lovely too. Lot's of beautiful flowers and birds. It's all v clean and accessible. I wanted the jacuzzi - didnt realise it was only for a private room, but the pool space was 100%great anyways so it didnt matter. I used the lil outdoor kitchen too which I was grateful for. I was really happy with my stay here.

The lamp in my room didnt work so I used my phone torch to read with at night bc the main light was bright. But it reeeeaally wasnt a big deal.

Ubicación excelente, la alberca con agua caliente, personal siempre amable, todo limpio

Nada, todo estuvo genial

Location was good. The view from our balcony looking east was exceptionally good.

We were in room five and it was very noisy and we had to sleep with all doors and windows shut at night, making it very hot and stuffy. The side street has motorcycles and lots of trucks making it rather unpleasant.

Clean, conveniently located to downtown area

Had a bit of trouble getting bottled water brought to my room

Was 2 blocks from the beach, had bars and restaurants literally across the street and a 5 minute walk to the downtown area

Nothing

No breakfast, good location.

The sheet quality could improve

Location was excelent. very walkable and close to all needs,resturants and shopping. Taxis are convienient and available.the area is safe and quiet. Close to the beach was also nice.

Water pressure wasnt great. No water one afternoon was not good at all.

Je suis venu en novembre et j vais adoré

Il faudrait faire réparé le climatiseur car la nuit je ne l utilisais pas mais le matin il avait gelé

The location

Everything- dated, tired, needs a complete facelift - noisy.

Location central felt very safe

Dog barking at night in lot across the street

The room was clean, and the layout functioned very well. They came daily to clean the room and did a fabulous job. The staff were friendly, and there was always someone at the door at night for security. We felt very safe walking here at night. The pool and pool area were clean and in good repair.

The toilet was unreliable: the chain frequently got caught, so it wouldn't flush or would run water until we adjusted it. There is road noise from the nearby restaurants and people walking by, but we got used to it.

The room was very large, didn't feel cramped at all. A small but efficient kitchen area and a nice balcony for our morning coffee. The staff is excellent and very friendly.

Excelente ubicación tienes la playa a 5 min caminando, céntrico hay variedad de restaurantes cera , es un lugar muy agradable y familiar si viajas con niños , instalaciones muy limpias , excelente servicio . Es un lugar muy recomendable .

Enjoyed the patio and the room amenities The housekeepers were so efficient and friendly.

It really was not an issue however we both noticed the manager (woman) did nothing

Great location - we walked everywhere.

Lovely pool, staff, and room. Terrific location, a short walk (like 4 min, up a small hill and down some steps) to a great beach with small waves, and also only 5-10 min into downtown. Lots of excellent restaurants nearby.

Centrally located. Excellent staff. Clean accommodation. Well cared for.

I wanted more time there.

No breakfast? Best location. Very friendly and helpful staff, especially Paulina Am already booked for next year

Not having to change rooms

Great location and quaint hotel. Very charming.

Bathroom was a wee bit cramped.

A bit noisy.

The location was excellent, close to restaurants, the beach and downtown. The room was spacious and had everything we needed. Drinking water was supplied which was appreciated. The staff were attentive and helpful. The pool was clean and refreshing. The hotel was quiet.

Exceptionally clean. Very friendly and helpful staff. Great location to both the beach and great restaurants along Adelita. Also, very walkable to Centro or La Ropa. The small kitchenette is great for preparing breakfast and light snacks throughout the day.

Nothing.

Location and price

Everything

Bed was a bit soft.

For me the location is great it’s an easy stroll into downtown. There are plenty of food options within a couple of blocks. The downtown beaches are so close and La Ropa is a 4 min cab ride away. The hotel is clean and the staff are amazing people. It’s my favorite hotel in Zihua!!!

Nothing

Close to everything restaurants, shopping and the beach. Very clean . Pleasant staff. Swimming pool great place to relax.

Nothing it was a perfect place to stay

Nous avons été très satisfaite de notre choix. Très propre Les chambres sont très confortable la petite cuisinette très bien la piscine super belle le personnel aimable et très bien situé proche des restos de la mer

Rien tout était parfait

It’s a nice clean hotel located near everything! The staff makes you feel like you’re part of the family ❤️

NOTHING

La comodidad de la habitacion y la atencion del personal

El baño cuenta con una ventana un poco incomoda, reduciendo la privacidad , pudiendo solucionar con canceleria diferente o una cortina

Great location, very friendly staff

Nothing!

NADA

TODO

Logement très agréable, excellente proximité avec le centre et dans un coin assez calme.

La ubicacion, la limpieza y la comodidad de la cama

Todo tal cual se muestra. Super céntrico. Muy bien ubicado.no

Nada, todo excelente!!

Todo estaba bien limpio cuando regresábamos olía a limpieza esta en el centro todo bien ubicado son pensarlo regresaría otra vez

Todo bien

Su ubicación y las instalaciones

Un poco de ruido en el exterior ya que es calle y desde temprano se oye mucho movimiento

A lovely hotel - great location - quiet yet very central Staff are wonderful - very helpful, friendly and kind Rooms cleaned daily

Precio-calidad excelente, la ubicación también. El servicio de limpieza, así como los servicios, hubo agua caliente todo el tiempo (aunque no fue necesaria). El área de la alberca siempre está limpia y el agua estaba caliente. Está a dos calles de la playa, a una calle está un café-restaurante donde desayunar riquísimo, todo cerca, el mercado, el embarcadero para ir a las gatas.

Nada

The location is in one of the best locations while not being on the beach . Excellent restaurants along the quiet one lane street. 3 minute walk to one of the 4 beaches in ZIH Taxi stand next to the hotel. Pharmacy on the corner. 8 minute walk to downtown 10 minute walk to major grocery store. 3 minute walk to the central open air market which also has a wide variety of inexpensive clothing stores…Medical Clinics.

Gentle breeze, great location

No bay view. Oh well!

Loved the location and the staff. The pool was perfect and the grounds immaculate.

Our room was small. We had #1 and it was tight quarters. We had to purchase 2 small plates, 2 forks and a knife to cut out fruit that we purchased. We left these in the room for the next guest.

The property is close to the beach, restaurants, and the town centre. It is a small complex & we found the guests to be very friendly!

Location,room and Pool were all very nice and well maintained

Location

Small room

Location. Staff. Pool.

Better stocked kitchen. Sharper knife and cutting board.

Liked the location.

There was never anyone at the front desk. If you needed anything or had questions you had to hunt down the housekeeper.

Location, great staff. Nice big pool

Location was fantastic for walking in to town or Madera beach, restaurants and coffee shop nearby

Rooms on the first floor don’t have deck or patio space but we knew that when we booked

The location was excellent. Close to everything we needed/wanted.

The front desk was being run by the maids. Front gate was never locked. Seems the management needs some improvement.

Everything

Stairs

The location was great.. Friendly staff

No one on front desk to answer question and book rooms

Hotel Villas Mercedes is located in a central, but not too busy part of town. It is a short and very pleasant walk to the beach. There is a coffee cafe on the corner called Cafe Caracol that has great coffee and some take-home goodies like Mexican vanilla, local sea salt, coffee beans. Delicious. We rented the two largest rooms available, one on the ground floor facing the pool, which was like a small apartment and one upstairs with a cold soaking tub on the balcony. Both rooms were lovely and met all of our expectations. The value was good for what we paid. The outdoor kithcen space and refrigerator were also nice to have by the pool.

My family was treated terribly by the staff and management of Hotel Villas Mercedes. For this reason, we will never return to the this property and we will tell everyone we know what happened there. Hotel Villas Mercedes racially profiled certain members of my family and made them leave the property. How we know it was based on race was that the white-presenting members of our family entered and left the property without incident. It was only when the more melanated members of our family came to visit us that the issue began. When the brown-skinned people showed up, we were immediately alerted of a sign above the lobby desk that reads, "Hotel Villas Mercedes is reserved for registered guests only". I have stayed in hotels all over this planet and I have never, ever, been told who I can have up to my room, or who might come swim with me. Obviously, you can't rent a hotel room and throw a big party. I understand that. That is not what we were doing. Firstly, two adults and two children who were using the pool (and they were the ONLY people using the pool: not bothering a soul) were removed from the pool and told to leave. When I wanted to add them to my reservation, or pay a day fee to host them, I was told no. Then I said, "Well, I will just bring the family up to my room and the little girls can use the cold tub on the private balcony that I paid for. I was told no, none of them could go to my room. I brought another family member, fluent in Spanish, to talk to the manager so we could make some sort of civilized arrangement. The manager looked us in the faces and said that the people I was bringing into the hotel might be there to steal from the other guests. We were very insulted. However, when my white skinned daughter, who was not a registered guest walked in and out of the hotel, went to the pool: not a word. When our darker skinned, Spanish speaking family arrived, suddenly we might be stealing, and we need to leave. We will never be back.

Clean, friendly staff

Across the street there was a guard dog that barked through the night. The adjacent street and intersection with lots of noise from cars. We did not sleep well.

The local was perfect!

Everything was perfect. Close to the beach, restaurants, taxis and stores. Personal at the hotel great! Very clean.

The room can use a bigger TV

location, price, cleanliness, friendly staff, pool

bed was too firm.

Location is excellent on a lovely street with great restaurants. Property is very nice, clean and the friendly guests we met were mostly repeat long term guests which says a lot. Nicely appointed kitchenette. Would stay here again and would recommend to friends.

We stayed for two nights in room 9 which is on street side. The first night was very noisy and difficult to sleep however 2nd night, a Sunday, was perfectly quiet. Consider bringing ear plugs just in case and eye mask if you prefer a dark room.

Location

Room size.

Great staff, good location

The staff were so friendly and accommodating and my room greatly exceeded my expectations! Would definitely stay again!

The location was excellent, it was so close to the markets and beaches and an Oxxo for supplies. Taxi station is just around the corner with is very convenient. The room was lovely and clean, simple. Everything was clean, check in was easy. SUCH a delightful stay and would recommend - excellent value!

There is some vehicles that rumble through in the evening but it's to be expected for the location. Couldn't work out how to get the air con to the perfect setting but we were grateful to have it!

Great location, rooms very clean, and staff was so friendly. I will definitely stay again 😃