Santo Laurensius
Santo Laurensius, Jalan Sutera Utama, South Tangerang 15142, Banten, Indonesia- Statue
English
Hotels in Serpong9.6Exceptional(452 reviews) 
79% match
73% match
71% match
Mercure Serpong Alam Sutera
by Mercure
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About this hotel
Luxurious Stay with Outdoor Pool and Restaurant
Mercure Serpong Alam Sutera, just a short stroll from Living World Mall, offers a lavish experience with an inviting outdoor pool and a delightful restaurant. The elegantly furnished rooms feature modern amenities like a flat-screen TV, free minibar, and en suite bathrooms stocked with complimentary toiletries.
Convenient Facilities and Services
Guests can enjoy a game of tennis, take advantage of the free parking, and stay connected with complimentary WiFi throughout the property. The hotel also provides a 24-hour reception for any assistance needed, along with services like luggage storage, laundry, and business facilities.
Culinary Delights and Nearby Attractions
Indulge in Indonesian and international cuisine at Mint & Pepper or opt for in-room dining. Explore nearby shopping destinations like Mall @Alam Sutera and Summarecon Mall Serpong, both just a short drive away. For seamless travel, the hotel can arrange car rentals and airport transfers upon request.
Book your luxurious stay at Mercure Serpong Alam Sutera today for a memorable experience!
Nearby Attractions
Taman Serpong Utara
Taman Serpong Utara, South Tangerang, Serpong Utara, Indonesia- Park
Taman Kepik
Taman Kepik, Alam Sutera, Tangerang, Pinang, Indonesia- Park
Taman Heliconia
Taman Heliconia, South Tangerang, Serpong Utara, Indonesia- Park
Taman Pondok Jagung
Taman Pondok Jagung, Bintaro Jaya, South Tangerang, Serpong Utara, Indonesia- Park
Lapangan
Lapangan, South Tangerang, Serpong Utara, Indonesia- Park
Lapangan
Lapangan, South Tangerang, Serpong Utara, Indonesia- Park
Escala Park
Escala Park, Alam Sutera, Tangerang, Pinang, Indonesia- Park
Park Land
Park Land, Jalan Gading Golf Boulevard, Gading Serpong, Curug Sangereng 15810, Banten, Indonesia- Attraction
Parkland
Parkland, Summarecon Serpong, Curug Sangereng, Tangerang Regency, Indonesia- Park
Tugu Odessa
Tugu Odessa, Jalan Raya Kelapa Puan, Paramount Serpong, Pakulonan Barat 15831, Banten, Indonesia- Monument
Lapangan
Lapangan, South Tangerang, Serpong Utara, Indonesia- Park
Tugu Rotunda
Tugu Rotunda, Jalan Boulevard Gading Serpong, Paramount Serpong, Pakulonan Barat 15831, Banten, Indonesia- Public Art
Taman Carissa
Taman Carissa, Bintaro Jaya, South Tangerang, Serpong Utara, Indonesia- Park
Alun-alun Pinang Kota Tangerang
Alun-alun Pinang Kota Tangerang, Tangerang, Pinang, Indonesia- Park
Newton Les
Newton Les, Jalan Raya Kelapa Puan, Paramount Serpong, Pakulonan Barat 15831, Banten, Indonesia- Attraction
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Stay Details
Check-in from
02:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
Garden
BBQ facilities
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Cycling
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Car hire
Dry cleaning
Breakfast in the room
Massage services
Spa/wellness center
Valet parking
Non-smoking throughout
Private parking
Outdoor pool
Daily housekeeping
Designated smoking area
Accessible parking
Airport shuttle (additional charge)
Shared lounge/TV area
Concierge service
Wheelchair accessible
Kid meals
Snack bar
Toilet with grab rails
Adult only
Rooftop pool
Sun loungers or beach chairs
Sun umbrellas
Airport drop off
Airport pick up
Fruits
Kids' pool
Fitness/spa locker rooms
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Breakfast takeaway containers
Key card access
Happy hour
Room Types
Superior Double Room
Up to 3 guests26 sqmQueen bed (151-180 cm wide)
This air-conditioned double room features a safe, a flat-screen cable TV and an electric kettle. A mini-bar is also provided. Private bathroom includes a shower and a set of free toiletries.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Queen bed (151-180 cm wide)
Room details
26 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneAir conditioningDeskSeating AreaToiletPrivate bathroomSlippersInterconnected room(s) availableElectric kettleWardrobe or closetLinen
Superior Twin Room
Up to 3 guests26 sqm2 Twin bed (90-130 cm wide)
This air-conditioned twin room features a safe, a flat-screen cable TV and an electric kettle. A mini-bar is also provided. Private bathroom includes a shower and a set of free toiletries.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-130 cm wide)
Room details
26 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneAir conditioningDeskSeating AreaToiletPrivate bathroomSlippersInterconnected room(s) availableElectric kettleWardrobe or closetLinen
Privilege Twin Room
Up to 3 guests32 sqm2 Twin bed (90-130 cm wide)
Offering more space, this air-conditioned twin room comes with an espresso machine. Private bathroom includes a shower and a set of free toiletries.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-130 cm wide)
Room details
32 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneAir conditioningBathrobeDeskSeating AreaToiletPrivate bathroomSlippersSofaElectric kettleWardrobe or closet
Superior Double Room with Pool View
Up to 3 guests26 sqmQueen bed (151-180 cm wide)
The pool with a view is a top feature of this triple room. Featuring free toiletries, this triple room includes a private bathroom with a shower and slippers. The air-conditioned triple room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as garden views. The unit has 1 bed.
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
26 sqm
Pool View, Garden View
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneAir conditioningDeskSeating AreaToiletPrivate bathroomSlippersElectric kettleWardrobe or closetLinenUpper floors accessible by elevator
Privilege Double Room
Up to 3 guests32 sqmQueen bed (151-180 cm wide)
Offering more space, this air-conditioned double room comes with an espresso machine. Private bathroom includes a shower and a set of free toiletries.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Queen bed (151-180 cm wide)
Room details
32 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneAir conditioningBathrobeDeskSeating AreaToiletPrivate bathroomSlippersSofaElectric kettleWardrobe or closet
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(452 total)
Provider-sourced guest reviews.
9/10
Reviewed Sep 18, 2026Clean room and good housekeeping
Coffee at the coffee shop taste different from my last stay.
8/10
Reviewed Sep 12, 2026L’accueil du personnel et sa disponibilité
5/10
Reviewed Sep 6, 2026La ubicación
El desayuno malo, el tema de no tomar la tarjeta en el check in agobian con el pago. No me gusto el gimnasio. No me gusto la limpieza
10/10
Reviewed Aug 15, 2026Very clean and neat with very kind hospitality
All exceptional
10/10
Reviewed Aug 13, 2026Very excellent services and delicious food
10/10
Reviewed Aug 12, 2026Best location and service - shout out to Mas Fikri (FO) for being very helpful and excellence in providing room arrangements as per our request, and not to mention his resilience in accommodating our needs for nearly a week of our stay (even during his day off). Thank you!
10/10
Reviewed Aug 11, 2026Bersih , rapi, nyaman, recommended will back later
8/10
Reviewed Aug 10, 2026Personale gentilissimo e colazione internazionale,piscina bella,posizione molto comoda se si è di passaggio con mall accanto e tanto ristoranti
Non è permesso la vendita di alcolici all' interno della struttura e non è comunicato La spa non c'è, il servizio è offerto solo in camera
10/10
Reviewed Jul 22, 2026Very nice experience staying at the hotel with my wife, will surely come again in future
10/10
Reviewed Jul 19, 2026Best hotel in town, love ths suite room will back again
10/10
Reviewed Jul 19, 2026Hotel is in nice location, serene atmosphere and hospitality was excellent. Nasya was taking care of the guests requirement at restaurant with great care.
10/10
Reviewed Jul 17, 2026Good location and neat room, nice reception
9/10
Reviewed Jul 15, 2026The location is very good and not far from Airport. The breakfast was excellent. The restaurant is available even in the late hours.
Carpets could have been cleaned better
8/10
Reviewed Jul 14, 2026Good, over all, we stay for 5 days and nothing bad happen
10/10
Reviewed Jul 8, 2026Location was great, very helpful and welcoming staff Morning breakfast was very yummy
Everything was good
9/10
Reviewed Jun 30, 2026Helpful staff. Very comfortable room
Maybe more continental options on the menu
10/10
Reviewed Jun 13, 2026L accueil et l emplacement
Juste une balance pour s assurer du poids des bagages
8/10
Reviewed Jun 12, 2026I recently stayed 4 nights at Mercure Serpong Alam Sutera, and overall it was a pleasant stay with a few areas that could be improved. One of the highlights was the friendly and helpful staff throughout my stay. Their warm attitude really made a positive difference and was the main reason I am giving this hotel a good rating. I was also happy to receive a room upgrade, and the upgraded room was spacious and comfortable. What I appreciated most was having both a round table and a banquet-style table, which made it very practical for setting up all my belongings and gadgets during the stay. The welcome amenities were also a nice touch and added to the overall comfort. That said, there are a few things that could be better. The hotel has only one restaurant, so the food choices are rather limited. Another point to note is that the hotel does not serve alcohol, including for the welcome drink, so guests expecting more beverage options may want to keep that in mind. The pool area is nice and looks relaxing, although I did not get a chance to swim. I also noticed that the pool bar was not operating during my stay. The gym was the weakest part of the experience for me. It is simply too small for the number of guests. One morning I saw around five to six people already inside, and I immediately gave up and went back to my room. The equipment also does not seem to be maintained as well as it should be, and one of the treadmills in particular needs extra caution when using it. Overall, I would still give this hotel 4 stars, mainly because the crew members were genuinely kind and helpful, the upgraded room was spacious, and the stay was comfortable. With a better dining variety and an improved gym experience, this hotel could be even better.
8/10
Reviewed Jun 10, 2026Locatie, i.v.m. ziekenhuisbezoek.
Geen
10/10
Reviewed Jun 9, 2026Nice hotel to stay and good food as well
10/10
Reviewed Jun 7, 2026the breakfeast is good room goodalso
8/10
Reviewed Jun 5, 2026Good hotel with beautifully decorated rooms. It has nice accomodating personnel and a wonderful pool. The bed was really comfortable!
The tables in the breakfast area are top heavy, if you lean on them while sitting down the table may topple over. Be careful!
10/10
Reviewed Jun 3, 2026Everything’s perfect in here!
8/10
Reviewed May 31, 2026Friendly staff
More choice for kids friendly breakfast
10/10
Reviewed May 31, 2026清掃員のADISさんがとても親切でした。
10/10
Reviewed May 28, 2026Over all good.. location good.. the food 9/10
10/10
Reviewed May 10, 2026All clean friendly staff close to mall
Nothing
10/10
Reviewed May 7, 2026The room is clean, the staffs are helpful and friendly
10/10
Reviewed May 4, 2026Great hospitality from the staff all around! They accommodated me perfectly even with my late night arrival.
6/10
Reviewed May 4, 2026It was close to big mall
I arrived to check at 2 pm but my room was not ready. I was tired from needing two flights to get there. The point too is that I had paid for the room up front. So legally that was my room. I think I had to wait until nearly 4 pm
10/10
Reviewed Apr 30, 2026All the staff is friendly, the room is quite convenient not too big and not too small 🥰
Nothing
9/10
Reviewed Apr 27, 2026Breakfast is great
More salad choices and more local dishes
7/10
Reviewed Apr 25, 2026The location was great! Across the road from living world mall, which had amazing food options.
The non-smoking rooms still had the smell of smoke from the other guests. The fridge needed to be replaced a few times. First time it was too noisy the second time it was replaced with another broken fridge. This was quite disturbing as staff walked in and out of the room a number times. Fortunately they were very polite.
10/10
Reviewed Apr 25, 2026Sehr guter Service, nettes Personal.
Nichts zu beanstanden.
10/10
Reviewed Apr 17, 2026The stay was very pleasent. Nice location, well maintained and good staff behaviour. Also they allowed me 30 mins late check out.
10/10
Reviewed Apr 14, 2026Location strategic near from living world, Room spacious, staff very friendly. Definitely will back
10/10
Reviewed Apr 8, 2026Good every one is friendly. Breakfast is nice. Location is nice.
10/10
Reviewed Apr 7, 2026Room very clean and nice, reception Marcella and Andy’s very friendly
9/10
Reviewed Mar 24, 2026The location adjacent to living world Alam sutera. I believe it is a nearest 4 stars hotel to IKEA, premium outlet. The quality of service and facilities uphold the mercure hotels' standard. Excellent
The breakfast menu is limited. Maybe because Alam Sutera itself not much of tourist attraction for people to stay long in the area. But we still hoping for more variety
9/10
Reviewed Mar 23, 2026Employees zijn uitstekend en heel erg behulpzaam.
8/10
Reviewed Mar 23, 2026L’emplacement
La piscine pas chaleureuse
10/10
Reviewed Mar 13, 2026Convenience and great location
It will be great if the walk way is brighter
7/10
Reviewed Mar 11, 2026Breakfast basic but ok
3/10
Reviewed Mar 7, 2026Rien établissement bas de gamme.
Établissement vraiment médiocre, pas d'eau chaude dans la douche, draps jaunies ,usés et vieux .Les plats proposees au petit déjeuner étaient de la veille, froid et vraiment pas bon, aucuns service ,nous sommes obligés de demander pour avoir des fruits car plats vide et non rerempli....je ne reviendrai pas dans cet établissement.
1/10
Reviewed Mar 7, 2026Rien, établissement sale, bruyant et pas sympathique.
Drap sale, serviette très vieille, eau pas chaude, petite déjeuner 15 euro / personnes avec des aliments rassi de la veille. Salle de bain vielle avec de la moisissure. Pour une chambre louer plus de 100 euro la nuit c’est inadmissible.
8/10
Reviewed Feb 25, 2026Good hotel and location is convenient around.
10/10
Reviewed Feb 22, 2026Excellent service from the team! Start from the beginning, my room reservation was assited by staff named Agung, super profesional, seamless service, fast responds and he take note all my preferences well. Then upon arrival and departure i was assisted by the same person Darno at the front desk (hopefully i spell the name correctly) he was very hospitable, full of smile, explain everything in details, fast services and also super profesional. Overall all the staff that i met - including the security were very helpfull and nice. I will definitely come back!
10/10
Reviewed Feb 21, 2026Staff, room and hotel facilities are very good and friendly
10/10
Reviewed Feb 20, 2026good place to stay, near hospital and mall room has been refurbished too
8/10
Reviewed Feb 19, 2026Perfect location. The mall is across the street. And the room itself is quiet.
10/10
Reviewed Feb 15, 2026Its a nice place for staycation
10/10
Reviewed Feb 15, 2026Location is Connivence, room is clean and big, staff are nice
10/10
Reviewed Feb 14, 2026The hotel is very suitable for travellers in Jakarta. There’s various food options nearby the hotel & the location is strategically next to the mall. Everything you need is also nearby & can get it within Alam Sutera district. The check in & check out experience by Darno & the team is also exceptional. Kuddos to Mercure Serpong Alam Sutera.!
4/10
Reviewed Feb 11, 2026Location only
Breakfast was so poor and over priced
8/10
Reviewed Jan 30, 2026Cleaning person, was very kind and smiled everytime he service room. Room was clean & good We have good access to big mall and nice restaurant!!
10/10
Reviewed Jan 29, 2026Stay here is good, convenient location, environment friendly, energy saving and green policy. Breakfast is good. I met Angel one of the staff here she is quite friendly
8/10
Reviewed Jan 28, 2026Very comfort and clean room, strategic location in Alam Sutera, good vibe in restaurant. Had a nice and memorable stays.
10/10
Reviewed Jan 28, 2026The staff were friendly and very helpful. The room was clean, comfortable, and peaceful. The location is strategic and the facilities are complete. I will definitely come back again. Thank you for the excellent service and the warm smile, Mr. Bayu from the reception.
8/10
Reviewed Jan 28, 2026No any staffs in the parking basement area to help. Smoke smell in the room corridor. Sink tap water always splashed everywhere when it's on.
10/10
Reviewed Jan 27, 2026Front office enjel ramah .... Good service...................................................................
10/10
Reviewed Jan 24, 2026stay okee comfortable.iwill go.next timeagain 😍😍😍😍😍😍😍😍😍😍
10/10
Reviewed Jan 23, 2026Thank you for the services. Thanks Bayu!! Lovely room………..
10/10
Reviewed Dec 31, 2025good ambience, good service, they have kid's activity and my daughter is happy! 😁 as much as she's happy, the whole family is happy. she's enjoying her stay here 😊
10/10
Reviewed Dec 30, 2025Stay at this hotel for 1 night. Room was spacious and comfortable, near a mall and you can go by a walk. Breakfast menu was delicious, they have “Indomie” for breakfast menu! All staff were friendly and helpful. Thank you Mr. Darno & Mr. Fauzi and all staff Front Office, also Houskeeping
8/10
Reviewed Dec 27, 2025Good ambience, friendly staff, quick respon for check in. Room is comfortable, fast wifi. Service is the best, thank you
10/10
Reviewed Dec 26, 2025Room is clean and comfortable, breakfast is nice, my daughter enjoys playing with the bunnies (part of kid activity) and swimming, friendly staffs.
8/10
Reviewed Dec 25, 2025Pelayanan baik
Sarapan perlu ada tambahan pilihan menunya
10/10
Reviewed Dec 25, 2025Great hospitality hotel with many food stall and near shopping malls, the food was good, the hotel facilities are decent and clean, the value worth for money spent. Amazing!
10/10
Reviewed Dec 24, 2025Great experience stay at mercure alam sutera, while business trip family can enjoy near destination; living world and broadway at flavor blist
10/10
Reviewed Dec 24, 2025Warm welcoming,great services and food. Very recommended for staycation. Especially if you have a accor plus member.
10/10
Reviewed Dec 24, 2025The service so good and friendly 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
10/10
Reviewed Dec 23, 2025Since it’s a business trip, so I’d choose the ones that I know reputable in the city. The room is so comfortable, the facility is complete, for the breakfast there are several type of dishes and really good desserts!
10/10
Reviewed Dec 19, 2025The hotel was really nice, a good place for hangout with friends and families, maybe next time i’ll be visiting with my family thank you guys keep up the good work
10/10
Reviewed Dec 19, 2025Great moment with mercure. All the staff smile all the time and fast service for the team. Everything make us happy for the wedding day of our client.
10/10
Reviewed Dec 18, 2025Rooms was very unique and comfort , nice for me for take a rest after long meeting. All the staff very kind and help me a lot.
10/10
Reviewed Dec 17, 2025Nice place, clean room and aexcelent services thank you front office team really helpful.......👌👌👌👌👌👌👌👌👌👌👌👌👌👌
10/10
Reviewed Dec 16, 2025feels so good, i had a best experience with my vacation. the housekeeper is very nice and good. mr. indra served with smile and always be humble. wants to go there next holiday again.
10/10
Reviewed Dec 16, 2025Best room with new renovation, breakfast is very good❤️❤️❤️❤️❤️❤️❤️❤️❤️☺️☺️☺️☺️☺️☺️☺️☺️☺️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Excellent service
- •Comfortable stay
Areas to consider
- •Limited breakfast options noted by some
Cleanliness
9.31/10Most reviews noted that rooms were clean, particularly enjoying the comfortable accommodations.
Service
9.99/10Many guests praised the friendly and helpful staff, highlighting exceptional service throughout their stay.
Location
9.32/10Located near shopping malls and convenient for both leisure and business stays. Highly appreciated by guests.
Room Quality
9.76/10Guests enjoyed spacious, comfortable rooms with good amenities and modern renovations.
Amenities
9.29/10Various amenities including kid's activities and a decent range of facilities available.
Value for Money
9.75/10Guests felt that the hotel offered good value given the amenities and services provided.
Food and Beverage
9.51/10Breakfast options were particularly highlighted, with many guests enjoying the variety and quality.
Overall Experience
9.88/10Overall, guests expressed high satisfaction with their experiences, with many wanting to return.