Hacienda Kaan Ac

Wir waren nachts allein in dem gesamten Anwesen. Die Klimaanlage ging nicht, alles war abgewohnt und absolut nicht zu empfehlen - nachts im Museum...

La beauté du lieu pour les parties extérieures dans une ancienne bâtisse qui a appartenu à un notable espagnol (possibilité de visiter la maison principale historique qui est très belle). De très beaux jardins, bien entretenus. Belle piscine. Les chambres en mode « villa » sont grandes. Le personnel est sympathique.

Chambres très spartiates qui mériteraient un sérieux rafraîchissement. Plusieurs coupures de courant qui ont été rétablies. Le dernier jour, il n’y avait plus d’eau courante le matin.

La arquitectura del hotel, el ambiente del hotel, la ubicación. Todo perfecto!

BEAUTIFUL grounds, and the house itself was wonderful architecture.

Property was in poor repair... peeling paint, broken bidet, etc. But the biggest issue was that we chose a room specifically because it had a jacuzzi tub, and then the jacuzzi tub was broken. No refund/discount was offered.

The room, the castle and Edoardo:)

On Tuesday the breakfast was closed

The building is beautiful and the staff are fantastic. This is the perfect Hacienda.

The only negative was that it was quiet while we were there as we were not visiting in the high season.

peacefulness, spacious and hacienda style

privacy, spacisous rooms

La habitación y la tranquilidad del lugar

It’s been a truly unforgettable experience staying here. I hope I get the chance to stay there again in the future. We stayed in a charming traditionally decorated room with a veranda in the spectacular grounds of the colonial castle building which was built in 1580! But you can get to stay in the castle too! The grounds are spectacular. The pool is beautiful and clean. We enjoyed swimming in it during a storm! And watching the animals from the pool: multiple birds of all sorts, iguanas, a peacock, ants beetles etc. And as the sun set the sounds changed to crickets and frogs. Truly magical. In the morning there was a loud dawn chorus from the birds. Fabulous!! Points to note: It is 15 minutes drive from the town so a car is useful There is no bar and the restaurant has limited hours. The rooms are decorated in a plan traditional style.

Excelente lugar para estar tranquilos

Amazing experience! The grounds were phenomenal and the staff (Jessi) was incredible!!!! Highly recommend.

Cancún is beautiful but very touristy and not much privacy, hacienda offers peace and tranquility. Staff takes pride in the hacienda and it shows. Hacienda is perfect for history buffs or anyone that just wants to feel like they are in a fairy tale.

The staff were amazing! They went above and beyond for our group and had great communication. The pictures didnt match up in real life compared to the website. Very lack luster. Because of the photos we expected high-end. But it was definitely not that. The restaurant did have good food but hours are very limited. The breakfast was not included even though it said it was on the reception sign and online. The website also stated it has transportation to the airport. It was just a very run down small taxi that barley made ot to the airport. Next time i would book my own transfer. However thats not the staffs fault but the hotels. All in all it was a great stay and we would be back just because of the kind staff.

Very unique property rich in history

terrible place. NO WIFI in room, NO FOOD. Restaurant was closed. staff completly unhelpful.

Muy buen servicio y tranquila la estancia

El lugar precioso, la gente muy amable. Lo único malo fue que no había internet.

What a beautiful and peaceful place just 10min dribeoutside of bustling Valladolid and close to Mayan sites and cenotes. We felt like princes and princesses staying in the castle like Hacienda and enjoyed the serenity of that place.

We liked everything about our stay. The only thing to be aware is that you cannot get dinner at the restaurant on the premises. No big deal though as Valladolid is close by and we enjoyed trying out different restaurants in town

Gardens were lovely

Place is run down. Restaurant was closed and the place is far from town. Page indicates resto open 0800 to 1600. Went for breakast but the was no chef. Resto not open in the afternoon Kitchen lacked sufficient cutlery and croquer

Great conditions of this historic Hacienda, it’s a privilege to be able to spent a day here. Like traveling to the past. Excellent Staff service, cleanliness and hospitality. Delicious food!

Beautiful hacienda grounds and buildings with a small but lovely pool. Very quiet during the day. Easy parking. Comfortable beds.

Unfortunately for us, there was a big noisy group partying next door. And the restaurant was not open in the evening.

We spent 5 nights at this beautiful hotel . A short distance from town. A huge property in beautiful grounds. So peaceful waking up to the bird noises in the garden and nothing else to disturb the tranquility . We had the whole place to ourselves for the first night which was magical. Friendly staff. One point , for a hotel of this quality and prices , breakfast should really be included . Apart from that , I would thoroughly recommend

Muy bien todo

Exceptional stay at Hacienda Kaan Ac. What a dream to be waking up to exotic birds singing. The Hacienda breathes history. The room was really big, and the mattress so comfortable. The staff is so kind! It was nice to walk to the restaurant for breakfast, and walk around the gardens and the house. Mega plus: we got to hang out on the roof of the hacienda and look at the stars!

Nothing!

If you want a nice and quiet place far from the noisy animations of streets and restaurants, and do not care about the absence of Wi-Fi in the bedrooms, this is a perfect place to go. Nice woody environment, with birds singing. The rooms are clean, and give us the impression of going back to the 19th century time with old fashion furniture. The staff is very nice and efficient. There is a place for the breakfast but we did not use it so I cannot comment of that.

Photos can be very deceiving and so can customer reviews! Our one night stay at the Hacienda Kaan Ac was by far one of the worst stays on our entire trip to the Yucatan. I have stayed in wonderful centuries old villas in Italy and Spain in the past so I thought I knew what I was getting into but I was seriously mistaken. 1. The GPS on our phones does not take you to the entrance to the hacienda. It took us forever to figure out how to get inside because of the GPS and lack of signage. 2. The guard at the gate who let us in was standing by during the day with the gate down but left the entrance unattended and the gate wide open after dark. 3. There was no one to help us with our bags down several flights of wet and slippery outdoor steps to our basement level, cave like room, The staff left mid afternoon and it seemed no one was on the premises except us until the next morning. The receptionist did take us to the room but did not give us a tour or a map of the rather larger property. We had to figure that out on our own. 3, When we did encounter various issues, there was no staff to be found. We needed extra towels, the water pressure was barely more than a trickle. We did not have enough pillows or towels and had to use our one bath towel as an improvised pillow that evening. No wifi was available unless outside. The mattress was as hard as a rock. I could go on and on but I’ll just say don’t stay there!

Very nice building and nice staff

but it would need to revamp the interior which is oldish, the kitchen is not equipped at all and we were a bit far from Valodolid. Breakfast poor as well

Great setting for kids, so much to explore

TVs didn’t work but that’s about it

It is an absolutely beautiful property and the staff was very friendly and helpful! I highly recommend this property.

There is nothing not to like - it is a castle experience!

Super recomendado es una chulada de hacienda

Almost everything. The location, the setting, the rooms all very beautiful. The time of our stay we were the only guests. Even being able to bring the car up to the rooms (since my wife can’t walk long distances) was a plus. Staff was very helpful (typical Mexican). And Valladolid centroid was an easy 15 minute drive. Would definitely stay again.

Place is an old hacienda so some of the facilities, (breakfast area) need updating. And the rooms didn’t have any glasses (even plastic ones). But they quickly got us some. Nothing else.

Looks beautiful from a distance

The furnishings in the villas were cheap and not consistent with the property theme, moldy rooms, shower didn’t work, light fixture broken in bathroom and not fixed

Breakfast was good..had a good selection of food.

Should have a coffee machine in the room. We had two rooms. One room the sheets were stained and the air conditioner was not working properly. We advised the desk..and they were able to change the room for us. Which was good.

5 star breakfast for free. Best ever

Absolutely stunning property the description and photos do not do justice to the beauty. I was a little apprehensive when I pulled up to the gate but as soon as it opened you are taken back in time.  It was unbelievable that we were the only guest at the “castle” that night. We had the whole grounds and pool to ourselves. It was an unbelievable experience. The restaurant closes at 3 PM. Town is a few minutes away. I would recommend you bring a bottle of wine or your favorite beverage and stroll through the gorgeous grounds, soak in the stunning pool and spend a relaxing evening taking in the history of the area. This is not a resort where they wait on you at the pool but there is a reception area if you need any assistance, arrange transportation, recommendations, etc.  In the morning, you stroll across the grounds to a beautiful restaurant where they provide authentic breakfast with several options. Great location for visiting near by ruins.

My only wish is the sold wine or beer in the reception office so you did have to go the town. My only other suggestion would be to have coffee/tea available for guests to make. Amazing stay, wish I could have stayed longer.

Quite unique with elements of the property carefully considered

The attention to detail was completely lacking - broken lights, unusable pool, a toilet just lying to one side in view of the ‘restaurant’ broken chairs lying around in the grounds. Broken unusable bikes. It really wouldn’t take an enormous effort to make this place very acceptable

Great property. Such a memorable experience

Beautiful room in hacienda with great views Excellent mexican breakfast, very private and relaxing

This is a gorgeous, rustic hacienda. Not for certain types of people but i really loved it. Breakfast was amazing.

All good...

Hacienda Kaan Ak was a fabulous experience and stay. This was mainly driven by the caring and humble staff that work there. The staff keep the heart beating of the hacienda. There is so much more potential for the grounds itself and I wish it and the owner well in continued development of the property

Beautiful and well kept surroundings, helpful and kind personnel, old and renovated building, amazing bird sounds in the morning, colonial feel and atmosphere. Really beautiful!

This was unequivocally the best Hacienda that we visited in Yucatan. The rooms were spacious and authentic. I felt like a princess there. The grounds were beautiful. There is a museum on site. The pool area is quaint.

Spacious room Friendly staff Gardens and grounds Proximity to Chichin Itza and Valladolid

Poorly equipped room compared to description Limited vegan options despite prior contact No water in room at inconvenient morning time Tried to charge us for broken shower gel Pool not good for swimming and only 3 beds

What an incredible experience we had at Hacienda! The people were amazing - so kind and attentive. Whenever we had any questions or needs, the staff immediately met them. My husband and I plan to return because this place is truly a diamond in the rough. It's cozy, full of character, and timeless. We had so much fun and felt extremely safe and relaxed. We will miss not only our stay at Hacienda, but also the wonderful people we met there. We will always remember and appreciate the culture, language, and traditions that were shared with us. Thank you so much! Sincerely, Natalie and Marco

Muy amables todos. Limpio y cómodo. Hermoso lugar

the girl at the front desk was very friendly, even though she did not speak English. She was the best part the place. The room was very quiet and clean. We slept well.

no internet in the room, only available in the reception office. no restaurant (closes at 3:00PM). no coffee in the morning. we had to leave and the restaurant didn't open till 8. We finally were able to get one girl to get a modem and bring it to our patio so we could get online but it took some convincing.

This is a beautiful site - meticulously maintained, with a lovely breakfast and room.

The distance from Vallodalid is a little inconvenient since there is no dinner option at the hacienda, but it is easy to get to town if needed.

Beautiful buildings and surroundings, good location for easily getting around by car, friendly staff.

Unfortunately the restaurant closed at 3pm each day so it wasn’t possible to have dinner there.

It was lovely to be on a hacienda a short drive from Valladolid. The staff were exceptional, so very kind and helpful. The villas were comfortable and the children enjoyed the pool. The food at the restaurant was limited but very tasty.

The wifi is only accessible at reception. The main building is damp and a little scary at night, I felt I was in a Midsomer Murder! We arrived at 7 pm and there wasn’t any food available onsite so we had to drive to Valladolid. There is only breakfast and late lunch. It was expensive for what was on offer compared to other haciendas we stayed during our trip.

Gardens and the hacienda are stunning

Noisy, couldn’t sleep No wifi Sewage smell

Hacienda Kaan Ac is a beautiful place to enjoy around Valladolid. It is a real hacienda with a lot of history and close to many places to visit. There is a variety of rooms you can choose from. The hacienda has a museum that shows you a bit of the history of Mexico during colonial times. There is even a book in Hacienda Kaan Ac, "El Filibustero" by Eligio Ancona. If you can visit the place I really advise you to go. On top of that, the breakfast is great!

All the details are beautiful at Hacienda Kaan.

It was very expensive.

The hacienda is located in a park with beautiful old trees but you can hear the highway. There is a small (for max. 5 people) but nice and clean swimming pool. The rooms were clean.

We did not get the "villa" -the small vacation home, for our family that we booked. Supposedly it was double booked due to an error in the system. Instead, we got a room with a double bed in the main house and a bungalow with two double beds. These two rooms were very far apart. So our family could not stay together. We had also planned to cook and eat together - a kitchen was promised. This kitchen was not available - there were no cooking facilities, no water heater or kettle, no pots and no dishes. So we had to drive (15 min drive) to town every night for dinner. All of this might have been alleviated if the Hacienda had been as beautiful as it looks on the photos and as other reviews claim. In fact, the house is not an original colonial-style mansion from the 1700s but was rebuilt after the model of one in 2012 (it’s concrete). Apart from the museum rooms, it is decorated in poor taste with cheap materials (i.e. fake “wood” on doors and furniture) and many of the elements don’t work or aren’t as described. In one of our rooms, there was no WiFi, the bathtub didn’t work and in the other the personal "kitchen" had no stove, kettle or any other equipment you might normally expect to find in a kitchen. The house is decorated with bizarre paintings and there are bronze statues everywhere depicting either the current owner or naked women, or both together. There is no service at the bar or anywhere apart from the reception, and the restaurant (where we went for breakfast) is quite frankly overpriced.

It was a beautiful, typical hacienda. We stayed in the independent, spacious villas. The staff was very helpful and friendly. They made an exception and served us a late dinner when we first arrived. My city mouse mother in low is in love with that place! 😃 Good location to go to the ruins and cenotes, if you have a car.

The restaurant opens at 7am, we were there sharp for an early breakfast to go to Chichen Itzá. The staff arrived at 7.30 and attended us at 8am.

absolutely stunninging location and big villa/room to live ,small houses situated in a large park near a beautifully restored Hacienda ,really worth the money,15 mins from city centre

Beautiful grounds , tranquil, with a sense of it's history still intact.Room was clean but could use a refresh. Overall a pleasant oasis from the hyper active energy of Valladolid centro. Understaffed, although maybe that's due to off season.Still, no help getting luggage to the rooms and no refreshments available in the afternoon.It would be helpful to have at least minimal food and drink available upon check in for arriving guests.We were not made aware that the restaurant closed at 3pm, necessitating a journey into town for dinner. Overall a decent place for a bed and a pool, but not much more. FYI, Valladolid is a fifteen minute drive , a 170 peso /$10USD taxi ride away.

The setting is so nice and romantic. The pool is really nice. Rooms look like old hacienda rooms, but they have nice air conditioning and ceiling fans.

Nothing in particular. The bathrooms are a bit outdated but on the other hand if they were new you wouldn’t feel you are on an old hacienda.

A truly unique property!!! The grounds of this historic hacienda are exquisite with a museum, restaurant, chapel and an incredible swimming pool! Located just a short 5 minute drive from the center of Valladolid. The property is gated and quite. The staff was very friendly and our two bedroom suite was very clean with everything we needed. I highly recommend this property.

Spacious grounds, interesting structures

No service, minimal amenities at rooms

Me encantoooo! Quiero volver. Lo único que pediría es que tuvieran algún servicio de comida por la tarde noche. Pero al haber cocina dentro de las villas pues no afecta, llevas cosas del Oxxo.

Amazing place! A super cool renovated hacienda with a sense of humor.

No coffee maker in the room

Rooms are very basic for the money. There's just a bed and so it's not the sort of room you want to spend any time in. We stayed in another hotel in town that was much nicer and a third of the price. There were dead bugs on our bed - felt like the place was not particularly clean. We thought the rooms would be within the main hacienda but they are separate and have no view.

The house and grounds are both magnificent and tranquil! You truly get the sense that you are stepping back in time and the unfettered access to the entire house and grounds is amazing -- imagine exploring a 400 year old castle-like hacienda on your own through a music room, fully set dining rooms, spire stone stairways, and armor standing at attention over guns and hides of animal conquests on the walls. The whole house was open at night with the evening air passing through doors and windows with the evening air. (Air conditioning was available in our bedroom.) There is no paid breakfast and no food available on site after hours, however the paid breakfast was of reasonable cost and was both well prepared and attractively presented in a beautiful airy setting in the historic carriage house on the property. While we did not swim, the pool is beautiful with a base and statue at the center of it's garden-like setting. In the evening we drove a short 5-10 minute drive into the heart of Valladolid to eat supper and explore before returning and going to bed for the night. The beds were clean and comfortable. In the light of day we enjoyed walking around the grounds, exploring the chapel that sits apart from the main house and the garden-like setting of the expansive grounds. It's truly unlike any traditional hotel setting you will find. I would also have enjoyed information about the history of the property on site. We learned it was the home of a pirate, sometimes priest, and his wife and that they were killed when enemies came hunting for their gold (?), however we don't know where they died. There is apparently a historical account in Spanish. There is a statue in their likeness in the garden in the rear of the home.

After our late check in we were completely alone aside from security on the property. With no phone in the room, and not another soul staying at the property for the night, we felt completely alone, for better or worse! One must guard their thoughts against notions of such a space being haunted! If you wish to be away from it all this is the place for you. If you wish to be pampered and attended to, chose another locale. :)

Intérieur lugubre. Manque d éclairage,meubles et décoration vieillots. Le style mexicain peut être respecté mais il y a un minimum. L extérieur pourrait être bien mais l ensemble est mal entretenu. Très cher pour la prestation. Le personnel ne comprend pas un mot d angjais

Amazing historical hacienda with colorful villa's, pool, garden with iguana's, and a museum/castle. Best to go by car to visit Valladolid and Chichén Itza in the morning. We loved it here, it's dreamy!

Everything, amazing place, great staff, good little restaurant

Missing WI Fi as I was in a room call Cava and for the thickness of the walls, the signal was very bad

The property is exceptional. Vast and Historic! Gorgeous, especially the chapel.

Access to the internet. Reception was intermittent, unstable. I was depending on it for a work project and it utterly failed although I tried three locations on the property.

The grounds are quite beautiful you're better off just going and visiting it.

The grounds are really quite beautiful, and the Villa looks great from the outside. But it was not clean, there was a sheet on top of the bed that had got soiled from water dripping from the ceiling. The toilet broke halfway through my stay. It has a full kitchenette, but no utensils cups or anything else to be able to make anything. The Wi-Fi kept cutting out while I was trying to work remotely.

historic property, rooms mixed with museum type spaces. amazing art and decoration. Terrific breakfast. quiet

pool was nice

really unfriendly reception staff who were very unhelpful when we arrived late at night

The grounds are beautiful and well kept. Loved hearing the birds in the morning. The museum in the castle was fun to walk through on the way to and from our rooms. Nice area around the pool for our group of 10 to gather.

The rooms could have been cleaner- a used contact lens was on the bedside table, a stray bobby pin on the floor. I would have liked glasses in the rooms, hair dryers and a lock box. Those are things that I expect in a high end hotel. They did bring us glasses when we said we had a bottle of wine and needed glasses. A continental breakfast was included of a little fruit, a little yogurt with a little granola and coffee. You could order eggs to supplement for an extra fee. Supposedly they opened at 8AM. They were there the first day but the second day when we needed to leave to catch a flight, there wasn't anyone there at 8:15 so we had to leave without any breakfast.

- nice hacienda with large garden - close to Valladolid - pretty rooms - breakfast was delicious

natural

no

beautiful, charm filled property. the staff were very helpful and friendly.

not all the rooms are alike. we had a night in the “cave” room next to the ancient wine cellar which I can’t recommend, but were able to switch for our second night to a beautiful room!

Es un lugar von arquitectira de castillo y hacienda , fundada en 1548

We only stayed for two nights and mostly to explore Maya ruins in the region so we did not spend much time on the property, but it was an exceptional experience to spend a night someplace that has 442 years of history on the property.

Our villa was spacious with a large kitchen and eating area, but we found the complete lack of bowls, plates, utensils, cups, cleaning supplies, paper products, or other items that guests could find useful surprising and disappointing. The place was very clean, but had a musty smell. Additionally, we found a scorpion in clothes left on the floor in one room and a large spider in unpacked items in the other bedroom. Lastly, our first night was peaceful and restful. The second night the hosted event at the hacienda had loud music until about 2am that kept some of the family awake.

Profound serenity, beautiful surroundings and a castle like main building were charming and magical. staff is very pleasant and helpful. good Internet, lots of space in the villa.

the location is a bit tricky to find.

This place is amazing, we were 2 of maybe 4 to 6 guests, restaurant on site with good food. I'll definitely go back!

Beautiful grounds and property.

Beds were VERY stiff. We were told there was a breakfast available for purchase but when we went to the breakfast area, no one was working and one gentleman said he wasn’t time to have breakfast started. so we left.

The staff : friendly and professional.

We did not like anything! There were dead insects in our room and shower. A cockroach in the bathroom sink. The floors were dirty. The kitchen was not equipped (despite being advertised as such). Not a single cup or glass. The sink was dirty. It really was awful. We were kindly offered a free breakfast by the manager to compensate for the dirtiness of the room: but when breakfast was served there were worms in our toast ! I stopped eating immediately but my husband had already eaten and he got sick the same day. The hacienda is NOT FIT to receive guests. It is run down, dirty and empty (we were the only guests there, making it very strange and uncomfortable, with all lights out on the property). The owners need to invest in staff, amenities, cleaning, and fresh food to claim itself as a running hotel.