Hôtel Helzear Champs Elysées

La gente de la recepción súper serviciales, el cuarto a la medida

This hotel is a good option

The hotel was impecable. Great location, air conditioned and very nice staff!

The hotel was clean and in a great location. The hotel staff was friendly and very helpful. We had a great view from our windows as an added bonus.

Balcony was awesome and close to everything

Too pricy for the amenities and overall hotel conditions. Bed weren’t comfortable, rooms needs upgrade.

Very nice hotel. Staff was very helpful. Elevator to our floor. Enough space for our family of 5. Great location.

Great hotel!

Excelente

Generally found this to be a nice hotel, in a good location. The staff were friendly and helpful, and the area is quiet and safe, while being close to the Arc, the Champs-Elysees and a metro station. There are several good food options nearby as well. Villa Sophia was an favourite for us. If you want to experience fine dining, the nearby Four Seasons hotel has 3 Michelin-starred restaurants- we tried Le George and it did not disappoint! Our only issue was with the air conditioning in our room - it seemed to go off every night at around 11 pm, and not even the fan would run. As a result, the room got very warm (24’C) and stuffy by midnight. There was no way for us to correct this in the room, and until our last night, it couldn’t be corrected by the night staff either. It would come back on around 10 every morning. That being said, it does seem they sorted it out by our last night.

I absolutely loved my stay here and the staff was amazing (they felt like friends by the time I left). Highly recommend!!

Nice property in good location

Amazing hotel and staff.

Great location, great staff.

I didnt take any pictures because i was only there for one night but they took long to get the room ready and when i went in there was a bug on the bed and the sheets had stains on them so they werent washed. The toilet paper was the roughest i ever used and the shower has no moving space.

All of it

HIDDEN GEM IN PARIS’ 8th! We thoroughly enjoyed our stay at the Helzear! It’s conveniently located very close to the bustling Champs-Elyseés, walking distance to world class shopping on the Champs and the Ave Montaigne, and the George V Metro station on Line 1. Our room was gorgeous with floor to celing windows and blackout drapes, a breakfast nook, small stove, nice sized fridge, and comfortable bed. There are also plates and cutlery and a microwave. The bathroom was supplied with Nuxe toiletries and served our needs just fine (although the shower stall is a little tight). Daily breakfast came in this rustic,very French picnic basket at a time we chose - flaky croissants, pain du chocolat, warm baguettes, French butter, fresh fruit, strawberry jam, Bonne Maman chocolate hazelnut spread, cream cheese, vanilla yogurt, tea sachets, hot chocolate mix, and coffee capsules (the room had a Nespresso machine). Very substantial. The hotel premises are very clean, our room was always immaculate. The staff is very warm and friendly and happy to help with your inquiries. The hotel entrance is very safe, requiring a code to be entered upon entry especially at night. It didn’t have a restaurant, but there are several close by. All in all, we had a fantastic time. We highly recommend this lovely hotel and hope to come back soon! Thank you Dia, Mohammed, and all the other kind staffers who helped make our stay the best yet!

Very clean and quiet. Highly recommended

Great stay, had a lovely coffee on the balcony

Typical and compact hotel room as in Paris hotels. We stayed in the junior suite for 2 nights. It recently renovated, the scent of the hotel room is relaxing when you entered it. Kitchen facility, cutlery was good and clean. just the water tap in the bathtub is leaks when the tap is on. 10 to 20 mins of walking distance to main Paris landmark like Effiel tower, Arc de Triomphe, 15 mins bus ride to Louvre Museum. And 2 mins walking distance for restaurants and 5 mins to groceries store (which close at 11:00pm), so hassle free for foods and necessities. They have 3 mins walk car park which is okay. No doggy things in terms of security near the hotel areas. Taxi stand and side road in front of the hotel entrance, which is convenience when you want to load in and out your kids and luggage. Breakfast will deliver to your room as well (first day we had fruits offered, second day we didn’t have fruits provided) so people who wants make up could save some extra bedding time and no need to go to restaurant for breakfast. Friendly staff from Regis whom helped us to retrieved my son’s cap before it long lost in Paris. Luckily, we stayed during Easter holiday, the hotel provide Easter eggs hunt inside the room, the kids love it. Thank you for the decent and fun treats.

Very good

Nice and clean, we enjoyed our stay with our family here. The staff are very friendly and welcoming.

very friendly and welcoming

Shower was ridiculously small!

Our 2 nite stay was comfortable and stay were very cordial

Excellent attention, close to many shops , restaurants and arch of triumph.

Staff

Xmas markets and lights in Paris are a magical time . All the stores are decorated with Xmas ornaments, huge Xmas tree in Galeries Lafayette Champ des Lysee lights from top to bottom is spectacular . Rue Montaigne designer street is another level of lightning so yes this place is magical

Highly recommend. The hotel was very convenient to the Arc Triomphe, stores, restaurants, and the metro. Also, the price is very reasonable to be so near Champs Elysees.

Perfect property for our needs. Would recommend.

Great service and lovely staff.

The hotel was nice and clean, but the heating didn't work. They told us they were going to send us a heater, but the first night they didn't do it and the temperature was 0 degrees. The next day, not only did it still not work, they left the window open and it was a freezer when we entered. Then they sent us something to heat it, but it was still very cold. The attention in general was always very friendly. The location is ok, although everything in the area is super super expensive!

Amazing location with very friendly, helpful, staff members.

They were very friendly, helpful and accommodating! The room was clean and the location was walkable and safe! Will stay there again!

Staff are very nice especially Sir Regis

First time been to Paris , highly recommended this hotel .convenient location , a few minutes walks to central.sightseeing. Eats . Drinks. Shopping all you need , friendly staffs . I’d say this is a golden location for tourists

Excellent option .

The room was nice and clean, the lobby needs some work, the lobby is not comfortable, the furniture is old and mismatched

Really nice

Room and facilities were great but there was no water pressure which made showering very difficult. Even with hot water you’d get cold while taking a shower because the water pressure was so low. The location is great we were able to walk to all the big attractions the staff was also incredibly helpful.

Great option! Walkable zone, close to all touristic places and kindly staff

I really loved our stay. From beginning to end. so helpful ❤️

Excellent location. Rooms were well appointed and comfortable Beds were nice. Staff was nice and very helpful.

Great location! Easy access to Metro and buses.

Great Hotel to stay. Excellent location.

The only thing that could be a complaint is the shower is very tiny. Otherwise, I would stay again in an instant

Nice but nondescript. No amenities like bar or restaurant, and no front lobby to speak of. Room clean but plain and simple, with kitchenette. Shower was a joke: tiny, and shower doors wouldn't close completely so it's impossible to shower without getting the bathroom floor all wet. Best feature is location: close to Metro stops, good restaurants and shopping.

Very friendly & good service!

Excellent location

We enjoyed our time. We had 3 rooms reserved for 7 people. They put us close together and it was great!

Great location, walking distance to everything.

Everything

Manager was very nice, spoke excellent English and was very helpful.

Great location!

Room and shower are small as expected. I believe that is the standard in Paris. Clean and nice. Staff are very courteous and super helpful. The hotel location is excellent. Walk to major tourist attractions, shopping, and train station.

The hotel was clean and not too run down. The front desk staff was super nice, rooms were cleaned daily.

Three young girls stayed in their superior room. Always felt extremely safe, there is a code required to enter the building. The room is very spacious for three adults-perfect amount of room, couldn’t recommend it more!

They need to refund me

Our experience started off horribly as we were checking in. We had to pay a €200 deposit for any damage. The front desk which is barely a desk had a wireless credit card machine and wasn’t working. The clerk working on 17 January 2024 was about to turn us away because he couldn’t collect the payment! Where were we supposed to go in a city we are unfamiliar with?! Finally, on the third try it worked. Then the clerk said our room was on the second floor. My husband was barely able to fit into their small elevator with the luggage. Then we could’t find our room. I went back downstairs and told the clerk I can’t find our room because they name their rooms not number them. Then the clerk said sorry and our room was exactly across from the “desk” on the main floor. It was noisy and we can hear people talking in the “lobby”. Also the hotel is on a busy street and we can hear the cars and sirens all night. The shower had no separation from the floor and water went everywhere. It’s dangerous and it’s easily to slip and fall. Coming out of the shower I noticed the toilet and how disgusting it was and unclean. There is no USB ports for charging your devices and coming from America, It was hard to charge our phones. The Wi-Fi is horrible there every five minutes it takes you off and you have to log back on. I just can’t say enough how awful experience we had and how this hotel is very sketchy. Please be aware that they will try to not give you back your 200 Euro deposit for damages.

Great location. No hot water on 2 of the 4 days

Check in could have been a little more efficient. It took almost 30 minutes due to only one check in station.

Loved all about it

It was a wonderful stay

Greatly impressed by everything! Spacious and clean room , very friendly staff , convenient area! Highly recommend!

Great air conditioning, would book again!

Not happy

Very small room but we were only there to sleep. Great vicinity to everything which outweighed the size of the room.

Wonderful stay. Clean, nice staff, room was like an apartment. No iron so bring your own or a steamer. If you use the mini bar there is a charge.

This place was good because sightseeing is close by like the arc de tromphi eiffel tower, and more. They need to fix the whole elevator situation. Sometimes it worked and other times it didnt. It happened first day i arrived and the last night almost lost my flight! I had to bring down my luggage from the 4th floor with a baby and 8 years old, the luggae. And they act like the elevator isnt not working ! Balcony were cool.

Location

all was good during my stay . ( but the suit- New York - is to small ,beside have to jump to enter to the bed )

Close to metro stations and shopping areas! Would come back again.

When we arrived, they gave us a room, not what we reserved. After we complained, they gave us a correct room.

I booked a one bedroom and got a loft with a mattress.

Great

We were so excited to see how close our accomodations were to many tourist attractions. We were able to walk from the hotel to many places. It was amazing!

Its just less than 10min walk to the Arc de Triomphe, and shops like Louis Vuitton , Dior etc.

Great place to stay around main tourist areas in Paris. Small but cute, clean, and affordable. See you again on my next trip to Paris :-)

At first we had a rocky check-in but management quickly sorted it out and the rest was perfect! Location was perfect. Easy commute to anywhere in Paris. Kids and adults alike were pleased.

Nice

Conveniently located and safe. Room (1st floor, Boccador) was clean but less than adequate. It was the size of a walk in closet, better served as a single room suited for one small person who travels light. Closet was small and too short to hang a dress. The bed was up against a window offering a narrow walkway on the opposite side thus making it accessible only from one side. It doubled as a shelf, storage and table. Bathroom lighting not sufficient to shave or put on makeup. A bulb needed to get changed. Shower drain cover and toilet seat were broken and kept falling off. Blackout curtains but no sheers leaving us fully exposed to the neighbors. Staff though mostly polite, weren’t service minded and failed to call the taxi we ordered for an early morning excursion. They had no knowledge of where the advertised available breakfast was served. (And we never found it). Maid service was mostly in the late afternoon or early evening. Minibar was not replenished during our 6-night stay. The creamer had an expiration date of 7 days before our arrival. The airport transfer shuttle we had directly ordered from the hotel never showed up. Catching a taxi at the Orly Airport is easy and at a flat rate of €37 we were told cheaper! though we were in line for just under an hour. It is our opinion that a 4 star hotel anywhere in the world should provide better and we would not recommend it.

it was a good hotel, we stayed only for one night. The location was good. There were three issues in our room: 1) the air conditioner or the air system whatever it was, was very poor, it didn't circulate the air properly and we felt really out of fresh air. It was very very uncomfortable at night. 2) the speed of the wifi was very mediocre (not good for streaming for instance) 3- The shower section was SUPER small, no room at all to move

What a great place to stay! Located in between Arch de triumph and the Eiffel tower. We stayed in the 2 bedroom suite and even though it's tiny, it was a perfect stay. Kids had their space and bathroom and we had ours. Hotel was clean, updated and well maintained. We will return.

Good location. Great customer service.

Tiene muy buena ubicación, cerca de los principales sitios de interés. Los trabajadores muy atentos siempre dispuestos a ayudar. Lo único q detallaría es q necesita reparación porque los muebles son muy viejos y en el baño había un poco de mal olor, quizás humedad. Pero en general todo estuvo excelente

Such a great location. The staff was friendly and very accommodating. I was traveling with 2 elderly family members and one in a wheelchair. They provided storage for the wheelchair and assisted me when possible. The mattress was very comfortable and I was able to get a good night sleep. Within steps of the Arch, great restaurants, coffee shops, and shopping. I would stay here again when visiting Paris.

Excellent location, warm welcome at the reception who really take good care of customers always with a smile Room are very comfortable and spacious

Excelente atención de Javier y todos los chicos. Los productos del baño son de L’Occitane!

الفندق موقعه ممتاز والعاملين كانوا جدا لطيفين وهدوء مافي ازعاج ابدا فقط الغرف صغيره الحجم

was a disaster, I wish u cal call me about it, They give me a two bedroom apartment with one bathroom only while my reservation was a two bedroom with two bathrooms and when I complain they said you can leave the hotel and find another hotel imagine a family with three kids call arrive to Paris and then go out with the luggage to find another hotel! Moreover the air condition wasn’t working in the master bedroom so I was suffering the whole time from the heat without any sleep! I hope that ExpediaRefund me for part of my state since I sent a complaint through the website but I did not get any answers. I also ask them to refund me for the first night they said you should discuss it with Expedia! Waiting for your kind reply. Many thanks and best regards sakhar alsudairy

The hotel was very pleasant. The room is small but was adequate for 5 people. The walls are fairly thin and the other room was very close to ours. The hotel was in a great location to walk to just about everything from restaurants to shops and super close to the Arc de Triomphe!

Super nice room, fully equiped little kitchen, convinient, clean. Little breakfast served in room. Perfect!

This hotel is ideally situated walking distance from Arc de Triomphe and the Eiffel Tower, and a few blocks away from the crowds on the Champs-Élysées. Our juniors suite was small by American standards but had everything we needed.

The staff was very pleasant and helpful. The rooms were neat and clean. The bed and pillows were very comfortable. And the location was PERFECT to everywhere I wanted to go. Five minute walk to the Metro station and the Champs-élysées. A . I would definitely stay here again.

Great value in a perfect location.

Hotel room is small, no proper reception desk, first impression with the cleanliness is bad, notorious entrance's floor/carpet.

Small but great location! Staff very friendly. It’s practically next to the arc.

The Hotel was a beautiful, old French architecture. Rooms were specious and clean. Though, what made the the property really, really excellent was the staff. The front desk staff was extremely accommodating. They brought real value and warmth to our stay. Allowing early checkin ( permitting, the off season). Especially, staff member Enis, who went above and beyond to help us with our activities, looking after our room needs. She even helped us when our flight was canceled and accommodating on short notice at another great property of Helzear, down the street, providing an excellent hospitality experience which made our stay awesome!! Thanks Helzear and thank you Enis, Definitely will stay here again and recommend to friends.

I booked two rooms, i booked an extra night for my colleague and he called a number of times to inform them he would arrive late early in the morning and he struggled to get call answered etc and then when he arrived in the morning despite havinf that night booked the room was not available, This was my VP and I used to stay here regularly but my thoughts are to never book or bring my usa colleagues here again you charged for three nights yet he only had two made available - disgusting

Nice smile but unfortunately they don’t do anything to help. First the room was at the street side and ask them to change it but the claim it is the best. Of course it was noisy at street level. Second the door of the hotel have password if you forgot it you have to wait until reception is around to open for you. Third, I tried to contact them many times regarding the insurance deposit they took at check in and never redeposit it back. It is total fraud service and each agent on the phone have a reason not to send email confirmation or need manager to approaval. But unfortunately nothing happen.