Phi Phi Villa Resort

We were so lucky to get a front sea facing family bungalow ! It was amazing … we woke early every morning to watch the world go by at the slow pace it is, and enjoy a drink as the sunsets, Everything is so close, sitting on the beach edge was stunning, and a lovely pool area, Breakfast was simple and lovely, As a family with children we stayed 4 nights, loved every moment and will return.

I stayed two nights at this hotel, and it was an absolute nightmare from the moment we arrived. We were placed in a ground-floor room at the very back of the property, with a massive construction site literally two meters from our window. Workers were cutting wood constantly, creating an unbearable, relentless noise. It was so loud that it was simply impossible to stay in the room. We asked to change rooms, but our request was flatly refused by a staff member who was shockingly rude and clearly has no place working at a hotel reception. To make matters worse, in the middle of the first night, we were woken up by a phone call from this same person, complaining that we had reported the issue to Booking.com. He then told us to leave the hotel immediately and said he would refund the second night. After an already exhausting day dealing with the noise, we ended up spending a sleepless night, stressed and worried about where we would be able to stay the following night. This experience was absolutely unacceptable. It is a disgrace.

Check in was quick and we were able to leave our bags and use the pool until our room was ready. We were given a twin room rather than the double we had paid for. Receptionist helped us book a long tail boat trip. Towels were very dated and there was some construction going on. This is about 1km walk from the pier and the main junction but very walkable once you have had your cases dropped at the hotel - they have couriers with giant wheelbarrows so don't worry if you have heavy cases. Pool is lovely, clean and well looked after and staff are constantly wiping the water and sand off the floor. Breakfast was quite basic for the high price of staying here.

Where do I start?; the facilty, the restaurant, the staff, the beach, the markets, snorkeling ..... Such an awesome stay. I read all the reviews here. Some complained of a long walk and some complained of construction. Yes, they are building new units and yes, you have to walk a bit as there are no vehicles on the island. Neither was an issue. We loved our villa and the restaurant. Hiked to all four viewpoints for sunsets. Shopped so many stores and market stalls. Took long tail boat rides for viewing, swimming and snorkeling. Staff was extra attentive. The entire local community was so welcoming. We could so live here.

The hotel is located towards the end of the main strip approximately 15 minutes walk from the pier. Despite being fully booked, there were no problems getting loungers by the pool or on top of the beach. The breakfast a good selection but the juice was poor quality. Rooms were a good size and clean. There was no warning, but on arrival we had to pay 2,000 baht in case for a deposit. Sure we got it back, but I had to go to the cash machine to get this money. We had a "room" 3rd floor. No lift and fairly steep steps. Yes they took our luggage to the room, but if you have even a slight mobility problem, be aware. The breakfast was also upstairs with no lift. So no pushchairs. The sea area at the beach was restricted, mainly because of the constant coming and going of various boats. Because of the tide it was only realistic to swim 40% of the time. The rest of the time, at it's deepest point was only waist deep. We booked a longtail boat for the day and were told very specifically that we would not need to pay entrance fee to the national park if we landed at Bamboo island. However on landing we had to pay 400 baht each in cash. Fortunately I had that much cash, but .....

Avoid this hotel at all costs. Arrived and was taken to our room, immediately noticed that it was directly adjacent to a live building site. The route to the site was in front of our balcony and the builders even set up desk saws 2 feed away from it. The noise and dust was terrible. On one occasion, we saw a worker taking a shower with a hosepipe next to the balcony - disgusting. We asked to move and were offered a room 2 rooms away - still directly next to the live construction site. I complained to the front of house staff and I have never in all my years had to deal with such a rude, arrogant and ignorant human. Because I complained he actually threatened to cancel my booking and through me and my family (young boys) out in the street. Luckily, I called booking.com and they insisted that he could not cancel the booking. Please, please do not book this hotel as you may be put in one of the rooms next to the building site. And to be spoken to with the contempt of the arrogant front of house weasel is not pleasant. There are loads of better hotels in PhiPhi so take note.

The hotel is perfect for a few days in the Phi Phi Islands. It’s located not far from the main pier, with plenty of restaurants and shops nearby. We booked a private villa, and it was a great choice, spacious, with comfortable beds. The pool is fantastic, and the private beach is very convenient. Breakfast is simple but practical. We also booked a long-tail boat directly through the hotel at a good price.

When we arrived we were put at the back of the resort right next to a construction site with lots of noise and activity. I asked to move room and we were moved to an area slightly further away but we could still hear the noise. I walked into the new room and found there was a lot of excess water on the bathroom floor so i wiped the floor with towels.Later in the afternoon the bathroom was covered in water again. I discovered a leak under the sink and informed the staff. It took 3 of them around an hour and a half to fix it as they were in and out of our room.the water in the shower was cold in the morning and had no pressure,the aircon unit was so loud at night it kept us awake,there was no minibar as advertised.overall we were very dissapointed with this hotel and would not recommend anyone to stay here.if we knew there was construction work we would not have booked this hotel.

We recently stayed at Phi Phi Villa Resort and overall our experience was quite mixed. There were definitely some highlights – the location is lovely, set close to the beach and pool but not overly busy, and there are plenty of shops nearby. We were pleasantly surprised to be upgraded to a beach view room, which was scenic and came with a very comfortable bed. The staff also arranged for our luggage to be taken to and from the pier, which was a big help, and I really enjoyed seeing the many cats around the resort, all of which looked well cared for. That said, there were several areas that let the resort down. Breakfast was particularly disappointing: uncovered fruit attracted flies, no cutlery was set out, the pineapple juice tasted off and didn’t seem fresh, and with limited options and no air conditioning in the dining area, we just wanted to eat quickly and leave. Our room also wasn’t as clean as we would have hoped — there were dead bugs on the walls, red stains on the toilet seat and one of the glasses was cracked. The walk from the pier is quite long and includes a small hill, which wouldn’t be ideal for anyone elderly, pregnant, or who struggles with walking at a faster pace. Although the staff carry the luggage for you, I was left frustrated when two male staff members saw me struggling to lift my suitcase up some stairs, looked directly at me, and chose not to help. Service in general felt inconsistent – some staff were very warm and welcoming, while others seemed uninterested. Added to that, there was no mini bar in the room, and very little air conditioning outside of the bedrooms. Even in reception, the fans were positioned only towards staff behind the desk. The location itself has plenty of potential, but our experience was dampened by an industrial boat parked right outside the beach view, which put us off using the beach altogether. Overall, Phi Phi Villa Resort has its positives, particularly in terms of location and some thoughtful touches, but the lack of attention to cleanliness, comfort and consistent service meant our stay didn’t quite live up to expectations.

Great beach front location; Maya, Krom, Kittypong all outstandingggggggggggg

We found this resort nice and quiet, a short walk to the town. breakfast was nice but lacking variety, very basic for resort standards, the reception and staff are abit slow in getting things done, Beds are pretty hard so when we asked for mattress toppers it took a few hours waiting for this to happen. The beach area was nice but alot of day trippers on boats seem to ignore the signs to stay out and take up the area and sunbeds for awhile. They need security at this area when the day trippers turn up to keep them out. This annoyed me whilst trying to relax on the sunbed with day trippers flocking through the area being noise and leaving rubbish.

Nice clean resort, aprox 15 minutue walk from marina, check in was easy, rooms are good, pool is good and good temperature, location just of beach is good and a beutiful vista, let down by poor air con in room, and poor breakfast, apart from that happy with my stay.

Pleasant stay. Clean rooms very comfortable bed. Nice pool area and quiet at night.

Very pleasant from the moment we arrived. Resort ‘s employees will wait for you at the pier and help with luggage. Walk about 15 mins to the resort, easy walk. All services are amazing and you have private beach area for your kids to enjoy while you are relaxing on daybed. Quite area away from the noises. Mattress is a bit hard but we don't mind. Tap water kinda salty but they give you free bottled of water daily, you can use it to brush your teeth instead of tap water. Laundromat next to the hotel open 24/7. If we come back will definitely stay here again.

Reading the reviews one realizes that many are chronic complaintants. This place is terrific. All direct access Bungalow rooms quiet and comfortable. great ac. But most of all, a smart, dedicated staff. Maya, and Klom, are very dedicated to their craft of ensuring customer happiness. Maya, Klom went extremely above and beyond to coordinate comfortable transitions and associated excursions.

My wife, 2 kids (13 & 10) and I stay at the Phi Phi Villa Resort for 3 nights. The small resort is about a 15 minute walk from the pier but staff met us and took our luggage from the pier to the hotel. When we got there we paid a THB 1,000 deposit (we got it back at check-out) and were shown to our villa. We were in a luxury deluxe beachfront villa, and it really was amazing! Just 5m to the pool and 10m to the beach. Even though it was Songkran (Thai New Year), it wasn't too busy, and we could always get sun loungers, either by the pool or on the beach front which is reserved for guests. The staff were polite, friendly and helpful. Breakfast is served upstairs, which was very hot, even with fans on, so it was sometimes too hot to eat. There is a small shop and pizzeria which are part of the hotel but they don't sell alcohol although they are happy for you to buy it and bring it in. We didn't know it was Songkran but it was an awesome experience. Almost the whole island was involved in a giant water fight for the whole day! With children and adults all involved. Even the hotel staff and staff at shops like 7 Eleven!

Close to the beach, nice overall We didn' t like the mosquitos who bothered us endless during the breakfast, which was ok, but some of the food was a few days old, like the bread and ham, i understand it is hot outside but still put it in the fridge or something, then use some spray bug on the property, thanks.

Not impressed 😕 Would have been nice to know this is Muslim Resort hence no alcohol sold or served and limited breakfast options ie No bacon 😋.. We cannot find info on site stating is alcohol free etc. We are a very large group travelling for a 50th so bacon and beer is important 😉. We had issues checking in with written confirmation email on price however we're told from the manager that's just how their system works and had to pay extra $150aud per night for a mattress on the floor or leave. There are 22 of us so difficult to find alternative accommodation. Be prepared for cement hard beds with heavily stained mattress topper 🤢 Beware the ATM outside the minimart downstairs. Completed withdrawal however no money dispursed ( shows debited from account) Was told to try again I said no. Was told not their problem and go to bank and no further assistance offered. Water temp in shower does not get hot and avoid being shot in the eye by the lazer sharp spray. Nice enough resort if you like boisterous management, stained beds and no Beer or Bacon ...😭

Beach access very limited around the island. This hotel has both direct beach access and loungers which is unusual. Unfortunately most of waterfront on the island is clogged with boats. Will say the wifi is very bad. We stayed in villa 129 and there was no wifi signal there! Overall a nice clean property with decent breakfast offerings. Very disappointed in the onsite restaurant - had dinner there on our last night. Would skip it for many other great options nearby.

Absolute paradise!! I have no idea how this beautiful little resort got poor reviews! I was very nervous due to reading some reviews, I was honestly blown away with how beautiful it was. The resort is immaculate, beautiful lush gardens, pool area & right on a gorgeous beach with the most stunning views. The service was great, everyone very friendly. We were met at the ferry with some one who carried our bags to the resort and back again. The reception team were lovely & welcoming. We were very lucky to get the beach front villa 102 (only 3 beach front 101, 102,103) that definitely made it all the more special for us. The villa was spacious & clean. It's in a very quiet part of the island but we could walk to everything very easily. I can honestly say we did not want to leave - that included our 13 & 16 year old kids. The breakfast is a little basic but still enough choices that we were happy with it. We went over to Long Beach a couple of time and had a look around the resorts there, I can honestly say, if we come back again I would stay at Phi Phi Villa Resort every time. Just magical!

We spent 3 nights in cottage with young kids. Room was okay, last night there were cockroaches inside and outside our cottage (we were sure we didn’t leave the door open). Swimming pool was nice. Breakfast was okay but very limit of choice. Great location.

My wife and I stayed at this hotel for 2 nights during our recent 6 months in SE Asia, we were in one of the one bedroom deluxe bungalows and it was more than adequate for our short stay. The room was a bit dated and whilst the shower was powerful enough the water never really got hot. Breakfast is included and it’s ok nothing spectacular but it has some tea strange combinations for food e.g. spaghetti bolognese, cream of mushroom soup. The pool area is very good with a large size pool and lots of beds, the resort also has its own private area on the beach but you need to be quick of the mark to get a lounger. The staff are friendly but be aware that they take a deposit of 1000bht for the room key so be prepared. The hotel is about a 10 minute walk away from the centre but that’s a good point as Phi Phi is exceptionally busy. All in all this hotel is fine for a couple of nights but if you’re staying any longer I would consider a bit more comfort.

We stayed here for four nights. This is a fantastic hotel on the beach away from the hustle and noise but close enough that you are in the midst of all the fun in under five mins. Outstanding service from the staff here. Shout out to James who met us at the port and brought our luggage to the hotel for us. An extremely friendly man with a great sense of humour. Also Bass on reception helped us sort our transport on the next leg of our trip. The villas are clean and spacious. A good breakfast room and lots to choose from.

Great hotel with access to beach. Lovely little garden bungalow with view of pool. Very lovely room excellent air conditioning unit all the facilities you expect and towels for pool or beach. Did have to pay for beach loungers not any on actual beach in shaded area. Facilities excellent laundry next door own supermarket. Breakfast good choices

Absolutely gorgeous place, would definitely come back. Love being near the beach and all good restaurants around. Can’t wait to come back .

environment of the property is very good, quiet and has its own beach, from pier to the resort, it take about 10 minutes walk but they provide porter to pick up the luggage for the guest. With the daily cleaning, you have to put the sign out otherwise they wouldn't clean the room which I didn't aware at the first night. Email to them never able to get response that's the minus, breakfast is pretty ordinary. Other than that, our stay is good.

Amazing hotel, great location and super friendly staff. The pool was very relaxing and the breakfast options were great!

Stayed in a villa in December 2024. Big spacious room with a spacious bathroom. The fan in the bathroom was not completely sealed off making it easy for bugs to come in. Not a deal breaker, but would have been nice not to have mosquitoes or other critters being able to get into the humid bathroom. The bed was way too hard for our liking, but that’s subjective. Those are the only two tips that I would give the hotel. I would definitely stay here again. The pool was fabulous with lots of room at the lounge chairs. Private beach at the front of the hotel was also pretty great. Staff and facilities were wonderful. Breakfast was included, and they have staff that can help you with your luggage and bring it to the pier. Would Definitely choose this hotel again. Should I get the honour of visiting Phi Phi again.

Stayed in a villa in December 2024. Big spacious room with a spacious bathroom. The fan in the bathroom was not completely sealed off making it easy for bugs to come in. Not a deal breaker, but would have been nice not to have mosquitoes or other critters being able to get into the humid bathroom. The bed was way too hard for our liking, but that’s subjective. Those are the only two tips that I would give the hotel. I would definitely stay here again. The pool was fabulous with lots of room at the lounge chairs. Private beach at the front of the hotel was also pretty great. Staff and facilities were wonderful. Breakfast was included, and they have staff that can help you with your luggage and bring it to the pier. Would Definitely choose this hotel again. Should I get the honour of visiting Phi Phi again.

It’s my fault , I left my AirPods in room. Only noticed on ferry to Phuket. Rang them they didn’t know what I was talking about. I’ve sent four emails and one facebook message all have no replies. Don’t expect a lie on here. They cut grass and trees outside your room at 8am. Checking out I was charged 500 baht for a stain on sheets. I didn’t do it but wasn’t getting into an argument. I won’t stay here when I return in march. Also you can’t get served alcohol here which was disappointing.

Great Stay at Koh Phi Phi Villas! Room was comfortable, spacious and clean. A little further away from the main hub of the island but close enough to enjoy a night out. Staff were friendly and very helpful. Pool was great as well and the complimentary breakfast was a bonus.

We stayed for 3 nights room only in a detached villa. The location is stunning, as are the grounds, private beach area and pool. A 10 minute walk from the ferry pier towards the end off the main resort area so in a quiet location but perfect for still accessing the hustle and bustle of the centre. Always beds available around the pool and complimentary towels available every day from reception. Our Villa was lovely, recently refurbished so very clean and tidy, with water and towels replenished every day. We used the hotel restaurant overlooking the sea a couple of times for lunch which was good. Would highly recommend as a base on Phi Phi for a very relaxed stay.

Nice resort

Dirty room with cleaning service that never shows up. Construction going on in the room next door. Reception staff disrespectful to customers. The breakfast is basic and the location is 15 minutes walk from the port. There are no cars or motorbikes in Phi Phi, but you will have to walk there.

Pleasant bungalow styles rooms but somethings do need work. Our party had 3 bungalows. Our bungalow had a mattress which I seriously suggested was harder than many judo mats I used to land on. The pool was cleaned every morning so no issues there. Our a/c was relatively new. Too few power points so it was difficult to charge all our devices. wi-fi seemed fine and my security software was happy with it, a little slow though. Breakfast dining room was on the warm side but hey we were in the tropics. Ensuite water was adequate in terms of heat but was brackish/salty which left you feeling unwashed. Staff were helpful and friendly enough but no,greetings or even friendly smiles. Positioning of resort was fine.

Our room did not match the images and description on Hotels.com and they weren’t able to move or accommodate us in another room. Our room was small, cramped and the landscaping just outside our room had exposed pipes and recently felled and cut trees. Awful! We only stayed one night and relocated to the far superior Phi Phi Princess.

Nice hotel in a nice location. Some reception staff are more helpful than others. Breakfast is awful. Cleaning staff take all of 1 minute to "refresh" your room. At check in you're asked to give a 1000 baht deposit, which is absolutely fine. At check out we were told that a bottle opener was missing from our room. We had'nt seen or used a bottle opener in the duration of our stay. When my husband had a beer in the room he had to use our nail clippers to open the bottle. Long story short, we were accused of stealing a bottle opener from the room & charged for it via our deposit. The manager came and despite me explaining that we didn't have one, just gave us an accusing look and charged us anyway. Apparently, rooms are checked before and after every checks in & out, so we must have stolen a bottle opener!! It was way too hot and I'd already been at reception "trying" to check out for approx 30 mins, and had a ferry to catch so I let it go. Disappointing experience at what could have been a much nicer hotel stay. I've travelled all over the world and I've never been in the habit of stealing from hotel rooms. In all honesty, as we were being accused & charged for stealing a bottle opener that was never in our room, my husband was returning 2 lovely branded beach towels that the hotel didn't know we had. If we were that way inclined we would, and could have taken them. We're not that type of guest & resent being treated as thieves. Wouldn't stay again or recommend!

Cute little villa, good location

Was great stay nice hotel it was clean and quiet only downside is the beds feel hard as a rock and were very uncomfortable to sleep in

Good location and quiet (far from the party area). The room need an update but for one night it was ok. The pool is nice and the food at the restaurant was good. Note that they don’t serve alcohol.

The hotel was great , clean , comfortable , walking distance to everything , breakfast and they also stored my luggage for a couple of hours and bought it to the wharf for my departure on the ferry to Railay . Thank you so much Koh phi phi Villa Resort.

Lovely quiet part of the island with well lit walking paths, close to the sea with a safe swimming area, massage service and beautiful pool.

Good hotel, nothing extraordinary. A good thing is that have a great pool and is in front of the beach.

The hotel was nice, with good facilities, pool and location. The room was slightly disappointing, bed was hard and some parts of the paint on the roof were peeling, the mosquito net over the bed (which was needed) was too small and therefore useless. The main doors were sticky to slide open and wouldn’t shut fully when locked. The bathroom was in a separate side room which had an open roof panel and what looked like a damaged roof also the light position made it a bit difficult to shower after dark with the curtain closed. It’s a shame because if there was a little maintenance it would otherwise be a great spot. The location is just towards the end of andaman beach and peaceful but still walking distance to the town (10 mins or so to the pier).

Love this resort! Clean, comfortable, spacious and king size beds. Right on beach, 10 min walk to pier, refrigerator and free good breakfast.

When arrived we were greeted at the pier. The beach is nice at the hotel however there are only 5 loungers and 2 double beds for 100 guests. VERY DISAPPOINTED about this. Breakfast the only fruit daily was water melon. Definitely more like a 1 or 2 star hotel. If you try to email them regarding your reservation they will nit respond . I sent 3 emails and no response regarding pick up.

Very nice and quiet hotel not so far from tje city center. The beach in front of the hotel is very beautiful (and not crowded) with sun chairs from the hotel. The hotel is situated at the end of Ton Sai beach, so its a quiet and cleaner spot ( onclusing the water because there are almost no boats anchoring there) and at the same time still very easy to get to the city. Negative points: a) air conditioning is very loud and old even in a superior rooms, very noisy during the night. b) around 15min walking to the city center, so its quiet boring when you have to do the same track several times per day/week PS: no taxis or cars in the island

Staff were friendly and helpful

The hotel is amaising, consists of cosy bungallows and villas, close to the beach and in a walking distance to the center. The staff is very friendly. Many thanks to the restaurant staff - the food was very delicious, the waiter was very thoughtful helping to order pizza from the town. Thanks a lot!!! We will come back!

WiFi intermittent at best. TV did not work. Bungalow room set up with little privacy. No view. Food was not great, and Thailand has great food everywhere. Good staff.

On check in i was immediately charged a 3% charge for using my credit card of which i was made aware of originally so beware it can add quite a bit to the overall cost . Breakfast is a buffet which was not hot any day not at all appetizing and nothing is covered. Pool towels handed out and left on loungers all day by people who werent even there . therefore no where to sit or sunbathe and woefully inadequate number of loungers anyway. Resort itself is lovely ... just far enough away from the noise .

+Superb location , good food . Mainly great staff . - more expensive than other hotels , didn’t appreciate some serving staff comments and attitude as I can understand some Thai unfortunately for them ...

Awesome all the way

Room was good and included breakfast better than average. I found the pool to be too over-chlorinated to use but that’s common in Thailand. Short walk to lots of restaurants and shops. Overall Phi Phi was probably ruined by tourism 20 or 30 years ago - if you’re a 20-something who wants to drink and party the night away until 2am with other 20-somethings from Europe or the Americas you might enjoy this island. At least Phi Phi Villas had a slightly older and less trashy crowd.

We booked 2 de luxe rooms but a day after we arrived we realised it was very basic. When we enquired at reception we were told we were in De lux but she was happy for us to upgrade for very little extra money. The luxury was well worth it. Close to the beach. Collected and dropped back to pier for boats. We were Soto leave after 2 nights and 3 wonderful days

Excellent location - not too close to the congested area near the pier. Check in was very smooth with extremely polite staff and cool drink and iced towel after a hot day of travel. The deluxe villa's are well appointed, large and private. The location is ideal - villas are fronted by the pool, then the walkway and beach on the other side. This beach doesn't have as much rocks/coral as long beach, and less boats than Ton Sai pier beach. The restaurant overlooking the beach makes it very convenient to go from room, to pool, to beach, to restaurant - all within 40 yards or so. 10% discount in restaurant by showing your room key was a great extra. The only downside is that water in the room was essentially salt water, so showering and other activities made a 2 night stay seem longer. Seeing as how there is a water shortage on the island and many restaurants/bars had NO water, this wasn't as bad as it could be. However, the water pipes did emit a distinctly bad smell and the salt water takes a toll on hair and body. Extremely helpful and polite staff and a great location made this a good overall stay, and I'd stay in the same area without a doubt - depending on price I'd stay here again.

Beautiful location, villas offer some privacy in very busy island

we travel as a couple we got a cabin the floor was dirty the toilet was leaking and smell pis when I open the bed I saw they didn't change the bed clothes from the previous customer it was disgusting I when to recepcion to tell them to change them and they didn't take well...plus they didnt speak english breakfast was simple best of the hotel is the ubication

Unfortunately we had to move bungalows on our 3rd day as we had to call reception 5 times on our 1st day as the electric kept going, this continued every day until they moved us as room had to be shut down for a couple of days. We were promised 400BHT as compensation for a meal at their restaurant from the Main Lady on reception,which we never received & to be honest were glad as we ate there on our 1st day & the chicken burger looked like a fish cake served cold & chips had been cremated. The bungalow we were moved to was a spare & hadn’t been used for what seemed like months as the smell of must & damp was horrendous & water had laid stagnant in shower unit causing myself to wake up with over 20 mosquito bites. We also asked for laundry to be done on our 1st day ‘’The Lady’’ on reception rolled her eyes & said it wouldn’t be done in time,even though we were staying 3 nights. Breakfast is a weird set up & food option not great. The only decent thing about the stay was the location it was beautiful.

Good location near centre phiphi ....good room ...good breakfest...

Way to expensive for what it was, this hotel is very run down and in need of a lot of work. Had to boil kettle on the floor due to lack of power points and tv had to be replaced. 3 star hotel and that’s being generous, booked 2 deluxe bungalows and none available on arrival, overpriced, look elsewhere !

What a stay! Wow! Love this hotel. The stff are so nice and friendly. The room was basic but the walk to the villa is beautiful. The pool was so great and it's right next to the beach. Breakfast buffet is included. Highly recommend this hotel!

This hotel was very average. We were hoping for a Moreno luxurious stay and were quite disappointed. We had a private villa but the room was very sparse, especially the bathroom. The water had a very strong sulphur smell, which may be common on the island in general, but very little toiletries or anything of indulgence. The bed was rock hard and the pillows were huge, so not a great combo. The best part of this hotel was the pool and location, being on the quiet side of the island. Also, the breakfast was very minimal in terms of options and effort.

Had lovely time at ko phi phi because of this hotel. This hotel resort is for sure the best one near the main town. You can walk to center of the Town but o far enough from the party and eared to get a good sleep. The restaurant looking over the beach is superb atmosphere. The staff is very friendly, the service is very good. And the atmosphere of the whole resort is great.

This resort was disgusting and should be shut down. Who is the inspector??? Lead based paint was peeling off the walls The shower was unclean, molded and just generally unkempt. As was the fridge and everything else. The bed was itchy and we worried about bed bugs. You could feel the springs in the old mattress. Our necks and backs were In so much pain and we are under 30 years of age. The staff was always looking in compact mirrors, plucking their mustaches and had attitudes when you asked them questions. There were cat fur balls and mosquitos inside of the room This resort should not be able to legally pass inspection. Pros: The air conditioner works. well.It was really cold in the room but it sucks because you can’t even cozy up in the blanket since it’s itchy. The free breakfast in the morning was nice and convenient. They take your bags back to the ferry free of charge.

Great location, rooms not the cleanest, no hair dryer in rooms, great swimming pool and very friendly staff

Excellent - 50 m. from the Beach.

Only stayed for 1 night, the hotel service was good and helpful and the location was great as it was close to the beach and reseraunts but the room was the opposite! the air con didn't blow out cold air, the bathroom was disgusting and smelt funny and the bed mattress was that bad my girlfriend and I shared a single bed, for £65 wd spent you could go to bay view hotel down the road which was faultless and have change left over

Beautiful place, walking distance from tje beach. Bar/restaurant is ok.

The staff's English was so so. The safe has no instructions so of course it locked without being able to open. Had to get help. The hotel charges $1,000 TB for deposit for key which was only hotel on our trip to do so. When we checked out, I forgot about it and no one at desk said anything. A friend reminded me so then they gave back deposit. When I signed the book to show I received, many people didn't sign meaning they forgot too. Seems to be a money making scam.

The room was ok , the hotel is kind of apart of the central part of the Island but still close for everything which is 5 min away walking distance . nice pool and the breakfast was very complete . night life is nice and there are tons of choices to eat plus fun activities.

Clean & excellent service

Staff not as friendly as most Thai people, not willing to go the extra mile, or even an inch. Room only so-so, with uncomfortable bed and outdated bathroom. A "higher" end place could at least have decent shower heads. Nice pool. Close to water. Fair price in low season. Luggage guy was waiting on pier for us.

Convenient to all of the islands facilities some upgrading needs to be done to the rooms get rid of the mouldy shower curtain

Amazing!!! 20 out of 10 heaven on earth

Everything went pretty well until check out. We had to leave a 1000 baht deposit for room key. We were assured we would get it back when we returned key at check out. Last night there, the a/c unit dropped all night onto the vanity counter where our suitcases were and phones plugged in. Everything got wet. We didn't realize until we stepped into wet tiles next morn. Had to use all towels to dry floor. Towels got dirty so they didn't want to refund my money!! Had to raise 50 kinds of hell to get it back. Definitely not customer oriented!! But island and surrounding islands ... all worth it!!

Excellent hotel & great service

Located in a quiet part of the island with a beach right in front of the property. 15 min walk from Tonsai Pier (main dock). 20 min walk to Loh Dalum Beach where you can party at night. The Aircon worked fantastic. The only complain I have is the mosquitos that gather in the washroom. The breakfast was ok. All in all, I would repeat my visit here.

We stayed there for 3 Night in Luxury Villa from 08 May-10 May. The Staff came to pick up us when we got off from the Boat and took care of our luggage. The staff welcomed by cold drinks and juice. The room was nice and clean but the bathroom looked like old. We felt like drainage smell coming out from it and water was so salty. We complained about it. The owner said that they will check it out but we had same problem. The swimming pool was small and nice, just in front of our cottage; own beach, 24 hours mini mart, ticketing office, Souvenir shop. The breakfast was Okay. Even though staff were soft and kind and trying to answer every questions as long as they can, they hardly understand English Language. I recommend this Resort.

The hotel rooms are much nicer than the villas. The hotel is "beachfront" but that's an exaggeration. The beach is below a walkway. The bed was like sleeping on a rock. The staff was not Very helpful besides the fact we asked to get switched out of a villa to a nicer room.

The ferry terminal too messy. Too many shops sells the same things, is boring. Pls don't pollute the area/islands because they are very lovely. Local people are mostly nice and helpful

WOW - what a great place to visit - you get met at wharf and walked (there are no bikes or cars here (only police, that we saw) back to the hotel. Across a pathway, the restaurant is linked to the hotel, food was delicious. Right in front of the hotel was a great place to swim, water was so clear and warm. The staff were all so warm, helpful and friendly. We only stayed one night here, but plan on coming back and spending a week minimum. Put it on your bucket list!!!

Very close proximity to the beach. Pool area could get a bit more upgrade. Overall a nice stay. Highly recommend

Overall I was pleased with the villa I had however it is somewhat dated, needs basic renovations and very basic even though I had a deluxe villa. I have stayed at far better and I think overall it was overpriced but that is pretty normal for Phi Phi. Breakfast was very good and the staff helpful and sociable. All in all I would stay again if needed.

Great hotel right in the heart of everything! Very friendly staff and would recommend it to friends.

Well we chose the glamorous sounding deluxe luxury If you want a prison cell with a Hugh Hefner style red couch it's a cracker. The shower was merely a drip in fact I like to believe there a hotel member of staff pouring a water down a funnel because that would at least explain the reason how mosquitoes got in. The bathroom not exactly an advert for better homes was tiled to waste then cemenfed with a window (with no window) separating the toilet and shower. No irons on site a hotel for 100 and not one iron its barbaric. Nice view, nice pool, good location. However Europeans placing towel down at 6am taking any decent slots and don't even attempt to use communal toilet it's not been cleaned since NAM

the resort is close to the beach and a short walk to the main party area and long Beach. nice to be on the outside of the party. Pool was very warm.

Good hotel, nice pool area. Great staff, beach and restaurants. Breakfast was great and staff were very friendly. We would definitely stay here again.

This hotel was great for the price. I only went to Koh Phi Phi to go to the amazing beaches & to enjoy the nightlife. The hotel is perfectly situated near the beach as well as to bars & restaurants.

Location great...room..dark not enough lights Air conditioner so loud. pillow hard. Shower roof was partially open. No kettle. Still had a good visit

We arrived in the middle of a storm, our Sleep Aboard ride was cancelled and we had to make check-in 1 day earlier on this Hotel. They were the best reception for us and got a room for us. Charged the same amount as we paid on hotels.com for the additional night. There was a dead cockroach inside the bathroom box and there were some stains on the sheet, but everything apparently to be really clean. The room had a few peeling walls, but overall we loved the stay. The staff was kind and willing. P.s: Due to the bad weather, we left and went back several times to the apartment, so we left the do not disturb sign on the door. The very cute chambermaid made a little bag and left hanging at our door (2 complimentary bottles of the day, toiletpaper and extra trash bag). Not even in the best 5 star hotel has this happened to me before !!

This was very overpriced. cane out to be the most expensive hotel we had in Thailand and it didn't even come close to the standard we expect from a 3 digit price per night hotel. the only positive thing I can say is that one of their workers found my cellphone outside our room and knocked on the door and gave it to me. we had issues with our room, when I initially told them, they said they couldn't do anything about it. so I called Hotels.com customer service line and they managed to get the hotel to correct their service. Phi Phi in general is overpriced. I would recommend no more than 2 nights in this island.

The villas are right at the end of the strip but fortunately you have a helpful local to shift all your luggage to save our lazy privileged westernised legs. The staff are super helpful, normally with a smile. Gym is rusty and pointless, pool area on the other hand was quite pleasant. Breakfast was your typical Thai/Asian fare with the odd combos of stir fried veg, stir fried noodles with boiled chicken sausages and ham, that kinda stuff. The girl manning the egg station was knocking out brilliant omelettes though. My room was far enough from the restaurants to not be disturbed at night, the water had an eggy sulphur quality to it at first but that soon disappeared. The aircon lacked controls so was at full whack constantly and it was LOUD.

Great location Very clean well appointed bungalows Nice pool area Breakfast very good Easy walk to pier and restaurants very close Organized staff

Near the beach, nice pool etc - but my visit was ruined by a locked bag containing a laptop etc being stolen from my locked hotel room while I was out. The next day, the bag "mysteriously" reappeared in the swimming pool, minus all valuables. Unless someone managed to pick the lock, and then lock it again, one of the hotel staff must have been involved. My impression, based on the reaction of the hotel management, was that this was not an isolated incident, but that they probably did not one to acknowledge that there was a problem. This incident aside, the hotel in general is not secure. There is a path running from the villas straight down to the beach, with no CCTV, that goes nowhere near the hotel, from which the villas can be accessed. This provides an easy route for someone to try and get into one of the rooms undetected. This kind of thing, of course, is not uncommon in Thailand, and lots of other destinations, but what separates a good hotel and a bad one is how they deal with incidents like this. In this case, among other things, the hotel manager claimed; that i must have left my room unlocked (I didn't); that I must have got drunk and left my bag outside (I didn't); that maybe my friend and roommate did it ("how good friend is your friend") and that maybe i threw the bag in the pool myself (you get the idea). For this reason, I won't be staying here again, and I suggest you don't either.

The biggest mistake of our trip! Very dirty and poorly maintained resort. The bathroom is not even painted! In the morning when you open the shower, it stinks. The mattress were in deplorable conditions and gave us a back pain- even though we asked the staff to change the mattress in the mornig, they didnt care at all! We came back to the same bad mattress at night. They have a golden rule at this resort! You cannot wear your shoes when you go upstairs for breakfast! This practice is so unhygienic, as there were food and drinks spilt on the floor and ppl were walking over it! My question is WHY would you make yr customers walk barefoot in a place where you're serving food!!! Never seen something like that!! The coffee cups were dirty, the 'clean' plates were greasy and the food was tasteless! Customer service is zero! My advice to the management of this hotel is to retrain their staff abt customer care, review the comfort level of your rooms, get a few dishwashers and a new chef. Otherwise it's time to shut down this motel which you have labeled 'resort'

My wife and I have never seen such terrible customer service. We showed up to the hotel and waited nearly two hours to be taken to a room. That room was #1 of 4. It had two twins when we had booked a queen. They then moved us to a building at the back of the resort- not a deluxe bungalow as booked. Finally we got a deluxe bungalow but they'd pushed 2 twins together and there was a 2 inch difference in the 2 bed heights. We decided to just deal with this. We unpacked our bags before bed, then woke up the next day to a phone call saying the room we were in had been booked out and we needed to move! All this while, 3 other couples were dealing with the same thing. They charged one couple 400 baht/night for an upgraded room. Every time we asked the hotel staff for help, they just laughed at us and 90% of the time said no. The wifi was also incredibly terrible. The resort itself was in a good location- about a 20 min walk from the Tonsai nightlife, so we couldn't hear the crazy music bumping all night but we're able to walk there easily. The resort was clean and beautiful overall, and the rooms themselves were nice. Breakfast was tasty. The service was so terribly awful that it completely ruined our experience. Don't stay here!

Great peaceful atmosphere in this hotel which is not common on Phi Phi. Good quality for the price : beautiful beach, smiling hosts, clean swimming pool, beside the Tonsai village but quite environnement, i definitely recommend this hotel !

Everyone said we need to go to phi phi. COULD just gone for the day. When we checked in I was not feeling well, all I wanted was a nice bed and a cup of tea. Bed was very hard, and there wasn't a kettle to be had. It took us till 5 he second day to find out we could get hot water at the store attached to hotel. Front desk didn't offer that info, it was a fellow traveler. Strong language barrier with front desk. CARPE diem was great.

This hotel is situated on the beach, they have a swimming area in front of the hotel. When we got off the ferry someone from the hotel was waiting for us with a luggage cart and they carried our luggage to the hotel. That was nice because it was a ten minute walk from the pier to our hotel. The swimming pool is nice. Great breakfast buffet. The concierge was a great help, we booked our all day speed boat tour from her to Maya island, which I recommend and we booked our ferry to Krabi from her. She spoke excellent English. cabanas you can rent up front look nice, but we stayed in the hotel in the back. Our room was nice a big. But our view from our front door was a view of the sewer drainage. I would recommend they cover that so the guests can't see. But other than that it was a very nice hotel we stayed there for three nights. That was enough time to see phi phi island.