Hilton Wuhan Optics Valley

Size and facilities inside room. Nice furniture and specious space

Air-conditioning in the lobby area always switched off and it's very hot

什麼都好，清潔人員特別的好，就是離市區太遠了。

No outside swimming pool, no activity such like the ad shows, far away from the center of city, and also the AC dose not work during my stay

朝食がおいしかった。　部屋がきれいで快適。そしてスタッフさんが親切。落ち着いて快適に過ごせる。庭や周りの景色がきれい。

空港や市街地から遠い。

The property is huge but looked aged at certain areas. Only 2 restaurants which did not have great menus. Gym was spacious but staffs failed to keep equipment cleaned. It is a resort style hotel with nice lake views and gardens for walking. I stayed over a weekend when the hotel was filled with local family patrons ... hotel did not have sufficient staffs to deal with the crowded chaos.

This is our fifth visit to the Hilton, which has outdoor pools and extensive lakefront gardens. We have been growing disappointed with the Hotel in the past two years as the pool area and grounds have become less maintained. However, it was great to see that some of the paths and one of the main outdoor pools are being renovated for the summer season. - The Executive Lounge provides a good range of drinks and snacks from lunchtime, and the happy hour buffet dinner with wines and spirits is good. - Staff are always attentive and helpful, which is appreciated. - The hotel grounds are well-kept - Plenty of activities for younger children - It was a reasonably good breakfast, but... - Many staff members speak English, which is appreciated. The hotel was quiet. (Beware of Chinese National Holidays; the hotel is full and incredibly busy and noisy!)

The outdoor buffet effectively cuts off the lake shore path, which is inconvenient. The outdoor cafe on the south side also blocks off the lakeshore. - Restaurant/bar meals and outdoor buffets are costly - The Executive lounge is closed in the mornings - Breakfast offerings are very variable; there used to be some good Western offerings; however, this has become far more Chinese and less international, which is a shame

Hotel was magnificent, but the rooms were really spread out and it takes a long while to walk to the assigned room. Breakfast buffet was also really expensive with little variety.

Very limited options of Western foods. There were so many people around,we had to queue up for dinner at the only one restaurant available as the other restaurant was only offering buffet. Breakfast time was chaos and unorganised. The waiters were kind of on our back waiting for us to finish our food so that he can clean away our plates. However,upon kind request the chef accepted to prepare some vegetarian fried rice for our family. Lunch options were limited to only 2 dishes on the menu. To sum up, it was not worth the price and very chaotic and unpleasant especially with a toddler.

- The room itself was very dim lighted with old furnitures and very dusty. No handrails in the bathroom and toilet for safety. Everything was kind of basic. Not even one label of Hilton Hotels on the bedsheets, pillows,bathrobes,toothbrushes. The tissue papers available were very rough as were the mediocre toothbrush and toothpaste available. It was kind of a disappointment to my family and I. No value for money. The rastaurant food was expensive and offered limited choices of western food.

Our third visit in 18 months and some areas of the hotel in urgent need of a revamp, repair, or maintenance Bedrooms very good,beds very comfortable, book a lake view is best. Breakfasts used to have a good range of western style food, but limited now. Outside areas in need of maintenance with tripping hazards, barbed wire, and a tired looking pool area. In hotel food purchase overpriced. Extensive gardens are great, but there is limited lake access due to big hotel bbq and coffee venue. Lake side location and countryside feel only 15km from the centre is welcoming. Staff are very friendly and helpful which is the best part of the hotel

Everyone here is super nice. The Breakfast Buffet was the biggest and best I’ve ever experienced.

This remarkable location offers both awe-inspiring beauty and serene calmness. Nestled alongside a picturesque riverside, guests can relish stunning views throughout the day. For couples embarking on their honeymoon, this spot is an absolute gem. Imagine waking up to the gentle sound of flowing water, then stepping out onto your private balcony to witness breathtaking sights. With outdoor and indoor swimming pools, every aspect of relaxation is covered. Come experience the magic of this riverside retreat!" 🌅🌿🏊‍♂️

After spending two months at this property, I think I am in the position to write a well informed review about the hotel. Overall, it is a really nice hotel with all the amenities you would need. The hotel is really spacious, at times there were not many guests and it almost felt empty. The gym has all the equipment you would need, and is generally empty. I especially liked the Executive Lounge. Unlike some other hotels, they really change the menu every week, so you are not eating the same dishes every day/week. This is something I highly valued as I was staying for over two months. The food is also of good quality. I was picked up at the airport by a driver from the hotel, who I communicated over WeChat with beforehand. At checkin, the staff made me feel a bit rushed, and I felt like the employee really wanted to be done with me as fast as he possibly could. But it was not busy at all. But it was no big deal for me, as I got checked in quickly without issues. The rooms are clean, and the lady that cleaned my room on most days is the sweetest lady there is, always with a big smile on her face. She did a great job as well. Internet reliability in the rooms could be improved, although it seemed to get better after a few weeks. I really liked the breakfast, there was plenty of choice, but for my taste there could be a few more European options as well. But since we are in Asia, I understand to not expect the highest standard here. I had yoghurt almost every day, with some fresh fruits. They not only had the cheap fruits available, but also blueberries and strawberries in the yoghurt, which I really liked. I want to give a special thanks to Sharon Zhang from the Executive lounge, as well as the other employees from the lounge. Sharon really went above and beyond, and helped me a lot with settings up the Chinese apps or communication with Chinese native speakers on times I needed it the most. She really did the extra step. Also I want to thanks the Sales manager Sharon, who I communicated with clearly and always responded to my messages immediately. Also it was nice of her to invite me and my colleagues to dinner, which we happily accepted. Overall, I recommend staying here. There are only a few things that can be improved. The airconditioning seems to not go lower than around 22C, even if you set it lower. They checked, and the AC is working, but it seems the temperature setting is capped on a property scale so to say. Later in November, I opened the doors to the balcony so it was no issue, but in beginning of October it was a bit too hot for me at night. However, when I informed the hotel staff, duty manager Kity upgraded me to a suite for the first month (!) of my stay, which I really appreciated. Like I mentioned, the reliability of the Wi-Fi could be improved. Overall, I hope to come back to this nice property! The staff made my stay very wonderful.

Not worth the price. The amenites and rooms are kind of old. I stayed over the weekend and it was full of screaming kids. Breakfast dining was chaotic and lack of management. I don't recommend this place if you are looking for a quiet, relaxing getaway

Amazing hotel which is more like a resort. Almost too big and too good to be true. For the money, it’s a great deal. Nice gym, you can also go for a jog around the hotel without leaving the property. Cool, cool place and pretty conveniently located with super views of a beautiful garden

环境不错，毗邻严西湖，绿化超好，房间露台很棒

Great hotel - child enjoyed the pools and we all enjoyed the food!

I was a business guest in this great hotel for two months this fall. Due to the current global crisis caused by Covid19, I was very pleasantly surprised by the city. I was recommended the Hilton Optics valley by other colleagues and I was not disappointed. The hotel is located a little away from the major metropolitan areas of this huge city, but you have a lot of green and quiet. It is about 45 minutes by cab to the Yellow Crane Tower and about 35 minutes to the high-tech companies in Optics Valley. (Huawei, Xiaomi, YMTC) The hotel offers a large fitness center with pool and sauna and three different restaurants. For those who like traditional Chinese cuisine, there are several small restaurants or kitchens in the area (10min). The hotel is huge and offers a lot of space, also the rooms are very spacious. For me, however, the staff was the highlight. All were very friendly and helpful and offer a service that is far above the usual standard of other hotels. It starts with the cleaning staff, who sometimes put an extra drying rack to hang his sports stuff on the balcony. It continues with the staff in the restaurants, which were always friendly and despite the masks always had a smile around the eyes. Dorothy. Duke the Key-master also helped me buy a second cell phone. He got me an appointment with China mobile and helped me with the translation and later with setting up the health app. (Duke, you are great) When the hotel realized that I needed a cab to get to my clients every day, they offered me a ride for the price of a regular cab. This meant that I could book the rides directly onto the hotel bill and was spared having to negotiate with the cab drivers. The hotel was also a great help for the Covid19 test. They got me an appointment and also drove me to the test and helped me with the procedure. Anytime again and keep up the good work. I have never had such a great service. Thank you all

We had a wonderful stay at the Hilton over Christmas 2020. A group of us checked in on Christmas Day for 1 night and to enjoy the Christmas Day dinner buffet that evening. Victoria was our point of contact at the hotel. She was amazing. She ensured everything ran smoothly from check in, to table reservations for Christmas dinner, to opening the Italian restaurant early for us to have dinner on Boxing Day before we left the hotel. Nothing seemed to be too much hassle. We all had a superb stay and will be back again in the near future. Many thanks , Victoria. See you again soon :)

环境不错，房间够大

Resort with a big swimming pool and lot of facilities. Even if the resort starts to age a little bit, the service and overall value is very good. The cleanliness is overall good. It is nice to have this hotel in wuhan. It is a nice gateway for the week ends. Cucina restaurant offers good pizza and very good beef! We like to go there in the week-ends! If you are in Wuhan in hot months, go there to enjoy the pool and the resort atmosphere!

I don't know what it was, but everyone was wearing face masks and coughing too! My bones feel a bit tired after my stay here, because it was so amazing! Definitely Recommend coming here in April with your entire family, because it is kid friendly too!

Again after almost 3/4 jaar back to this hotel. And It feel almost coming home. The all staff is remember me and greets you welkome back Peter. And prepare the hotel like in the picture below. So for me I like this hotel very much.

I recently visited Wuhan and stayed at the Hilton Wuhan Optics City. The service provided by the team was excellent, in particular Mr Michael Liu did everything he could do to make the stay as relaxing and enjoyable as possible. If Hilton needs a benchmark for excellent customer service, you don't need to look any further than this hotel. Location is outside the city center, but nicely surrounded by a lake with walking paths. It was rainy and cold the day I stayed there, so I did not go running outside as usual, but it must be nice doing that there. Rooms are clean, very comfortable and spacious, the bathtub in my room even had a small rubber duck there. Made my day in the morning after the workout. Gym is well equipped. Breakfast at the restaurant features a wide variety of Western and Chinese dishes, all well prepared and tasty.

고급스런 친절함과 한적함이 묻어있는 편안한 호텔입니다. 휴가 또는 출장 시 적극 추천합니다.

Have been staying at the property for about 40 days ..So I guess it's gonna be a pretty long review . Facilities : Top notch and world class in simple terms Huge property with basically all the basic amenities to extra physical activities from tennis to basketball to table tennis .You can refresh yourself with sauna and ste bath facilities available in the property .Rooms are spacious , with alla the required basic amenities .Restaurants are really good with some good quality food and some mouthwatering delicacies . One negative i can think of is that the property is bit far from the city and shopping areas , but for the resort faculties they have here , it's justifiable and hotel provides free shuttle bus to the city centre to compensate for that . Service Quality : 5 star service from the guys around here .I have never seen a staff without a smile on their face . Everyone does try their best to speak to whatsoever the english they knows , they do understand our needs quite easily and try to resolve or help us in the best way possible .Front desk to concierge to restaurant waiters to chefs are really wonderful. I would like to mention some guys personally whom you can approach if any help needed if you are going to stay here ..Look for Jarvie and Brian from Concierge desk , Jeff, from sales I think ...Ben, Vicky and Alisa From Chinachops Breakfast ...These guys and really approachable and highly recommended ...Thank you bros .. Overall highly satisfied and highly recommend this place ....

Peaceful resort near the lake. Spacious and comfortable room. Humble and friendly staffs, providing the really best services to guests. I'm foreigner and non chinese, but staffs here are very helpful for my needs. Definitely it's surprising stay here. Especially Mr.Brain & Mr.Jarvie are extending the extraordinary service.

The staffs was excellent, except the location I not convenience walkable to any shopping center.

It was amazing. We really enjoy

This is a really nice place. It is far from downtown, but the grounds are very nice and the hotel is very well designed.

the service of Eason Chen and Ken Li of the concierge department is very good. When I came to your hotel for the dinner party, I found that I forgot to wear a tie. They kindly helped me solve the problem, thank you very much.

Good

The setting of the Hilton Wuhan Optics Valley is like a resort. The services and hospitality of the staff are one of the best. Will definitely stay there again in the future and highly recommend for all.

Concierge team is great and helpful! especially Mr. yieve. Helped me navigate Chinese apps. I was at a loss since all apps in Chinese, he took the time to walk me through it. It was extremely helpful and I’m glad he was around.

Very helpful and efficient service from staff (many thanks to Colin and Ricky for great help), especially when I needed to rearrange my trip last minute. Also relaxing and clean environment to eat and work.

I had a great stay at this hotel which looks more like a resort. It is a large hotel with two large outside pools (one was closed). There is also a nice outside area for walking but most of the time it was too hot to stay outside for too long during my stay. The room was very good, with good bed, good AC and very quiet at night. I was glad that the room was cool enough. The service was good and the concierge was also ready to help or provide information about the surrounding area. However during check-in they forgot to mention the company benefits, like free lounge access. I found out only a couple of days later. The gym inside the hotel was good, I made use of it a couple of times. I didn't make use of the indoor-pool because I had to buy a swimming cap. They should lend those free of charge. Breakfast was very good but sometimes rather crowded. Once I had diner inside the hotel which was good but very expensive.

This was my first trip to China. I will say that Wuhan during the summer months is a bit warm. The Hotel's AC however was amazing. The Hotel is a neat place. A lot to do, great views, and the food is pretty good. The reason I will return to this Hotel however is because of their staff. With having to figure out little things to make it through China, their Hotel staff was amazing. Especially one of the staff. Michael Liu. Michael, you are the reason I will choose this Hotel again if I am ever headed back for business. Thank you Michael.

謝謝Colin對酒廊的介紹，這邊的煎蛋跟粥都是現點現做的，口味不錯；沙拉吧的小食也挺合我口味，推薦有行政待遇的可到這來用餐 Thanks to the enthusiastic staff Colin Lau I’m able to enjoy the breakfast in the executive lounge to the maximum. The customized breakfast set with special local noodles and rice soup was amazing. Compare to the all-day restaurant I like the lounge more. Strongly recommend those who with lounge access to visit for breakfast. Definitely won’t regret it!

Overall experience was good, except for the shuttle bus that was not picking up at the designated location, and I ended up standing on the street for 30 mins.

Room are large and clean and in general with an excellent view on the park and pools. Indoor swimming pool is well kept as well as the Fittness Centre. Executive Lounge is comfortable and service very good

飯店本身非常舒適，漂亮新穎環境很安靜，房間舒適寬敞睡床也很舒服，往外看綠色一片都是樹跟草非常心曠神怡，中餐廳的餐飲也很好吃。硬體很棒但人員感覺需要加強，check in跟check out都等了一下但明明旁邊有沒事做的櫃台人員，櫃台人員講話非常制式化完全沒微笑跟服務感覺就是公事公辦，這點作為五星級飯店比較可惜了點，還有房間電話壞了跟吹風機有問題，反應之後有處理但壞的東西也太多了吧...

总体还是很开心的 服务人员态度很亲切，周边风景也不错 床也很舒服，很好睡觉。就是结账的时候忘记算钱 回家了服务人员打电话让我微信转给她，让我有点差异。走的时候再三确认了，还是出了问题。个人觉得培训方面和岗上监督环节还可以再提升一些。从客户满意度上考虑，也是可以更人性化一些。例如，抹零或者给个代金券什么的，对酒店失职给客人带来不必要的麻烦表示歉意，虽然酒店硬性条件不错，也不要疏忽了软件建设，希望以后不要出这种问题了。

広々した部屋、ホテル全体もリゾートみたいに環境がとても素敵。 サービスも最高で、笑顔も素敵でした。

Business trip might not be a perfect place but would recommend for family trip as the only disadvantage is not close to the street.

My experience at this establishment was fantastic! I booked for a one night romantic getaway for my husband and I. The service was excellent from Michael Liu and also the food in the executive lounge area was top notch! Thank you for the excellent service, we will be back for sure!

It was very good stay for my family in this hotel.

It’s very nice and comfortable hotel. Also nice for family trip.

Beautiful grounds and appointments. Only concern is one elevator to service the rooms.

This hotel is appropriate for company meetings and holidays for Chinese families--Chinese, because if you have a choice of regions and countries, there's no reason to go to Wuhan. The hotel is a 30-minute cab ride from the nearest subway and an hour from the airport and Wuhan downtown. Facilities are nice but in poor repair. Good food.

環境優美/飯店格局大器

Everything was good! Rooms, food, grounds and pool. Although i didnt use pool. A little bit high price for location

This hotel is one of the best family friendly facility in Wuhan. It’s located in an isolated area but the hotel has everything you need for a comfortable vacation or a weekend getaway. They have great buffet breakfast, several good restaurant, indoor and outdoor swimming pool, ping pong, golf simulator and several other indoor activities, which is great for summer. The staff are all well trained. They’re very polite and always happy to help. We had a great time there and will certainly come back!

CP值超高的酒店，讓出差商務之旅變渡假！

Great resort hotel with nice views and all facilities to relax!

Wonderful garden by the lake! One can fully enjoy from the balcony too !

Great place for vocation!

A brand under Hilton , 20minutes drive way from wuhan Tianhe international airport. Very convenient to airport users. Hotel room is clean and tidy , however the corridor is a bit noisy if you standing near the door 。

biz lounge was nice and worth the money

too noisy coz a lot of families was travelling with young kids

整体环境和服务不错，特别是亲子项目和餐饮。但是，如果增加SPA和水疗项目，增多儿童舆论项目可能更好，比如游戏乐园。

Very clean beautiful hotel but very large. Our room was very far from lobby entrance. Breakfast excellent. Staff great.

Excellent hotel and value for money though a bit isolated with the city. Taxi is the only vehicle to reach the nearest public transport.

Too far away, should add more shuttle buses towards the city

虽然在武汉市,但是也是在三环之外了,也许就是有点远,所以希尔顿的酒店里算比较便宜的,开车经过一座桥,仿佛去外地旅游一样,风景完全不一样了,小城和市内的建筑不一样,以别墅群为主,人不多,安静,酒店在严西湖边上,风景很好,酒店也没有高层,但是房间非常豪华舒适,服务态度很好,入住后还有免费的游泳池和健身房使用,适合情侣和差旅来的好地方,下次有机会还去.

Liiketmatka Wuhaniin. Tämä hotelli oli todellinen positiivinen yllätys niin alueen kuin hotellin osalta

My friends and I loved the property despite being very far from any shopping or food district. The hotel is brand new and the rooms were excellent. The hotel is in front of a lake and therefore it very picturesque and peaceful We rented bikes from the hotel and rode along the lake. The breakfast buffet is excellent. We came to the hotel one night really hungry and we tried to order food from the 24 hour room service menu and it turns out that 5 of the dishes ( cklub sanwhcih and burger and 2 Asian dishes and dark chocolate mousse ) I wanted weren't there. When I asked the reason the junior staff said its sold out. I then asked for the manager who then told me taht the hotel is fully booked and therefore they are out of food. I was suprised at the fact that a five star hotel for which we pay top dollar for their services is unable to provide basic room service. Upon yelling I got what I wanted. My friends didnt get what they wanted too and they settled for pasta and noodles which they didnt want to eat. The following day my friend refused to pay for the food and the hotel manager knowing its completely the hotels fault didnt at first make any acknowledgement but again stated that the hotel is fully booked and they are ran out of ingredients. Finally after 20 mins of arguing they deducted the cost of the orange juice plus its service tax. This made the stay so unpleasant.

房間舒適，環境優美。

酒店很美舒適，但範圍很大，在房間去游泳池要走好一大段路，而且游池一定要戴泳帽才能下，有點失望，酒店位置不方便，方圓百里都沒吃的，要出市區才有吃，但要半小時車程，大部份都在酒店解決吃的問題，唯一最大缺點是酒店所有餐廳早至下午也不開，要晚餐才開

滞在型ホテルでゆっくりと宿泊するに最適と感じた。 静かでホテル内で必要な施設は揃っている。 ホテルのアクセツは良いと言えない。 車での宿泊を前提になると思う。

위치가 도심지에서 떨어져 있는 점과 Wi-Fi가 유료인 점이 불만이긴 합니다만 다른 부분은 매우 만족합니다.

숙박은 매우 편안했습니다만 도시까지의 거리가 매우 멀고 주변에 편의 시설이 부족한 점이 단점입니다.

保養目的だったが、ホテルのレベル、清潔感は文句なし。 環境はビジネス目的には中心部から離れすぎかも。今回の目的は静養だったので本当に良かった。レストランもgood。強いて難点を言えば歩いて行ける範囲に全くコンビニ無いこととwifiが有料なところかと。再度行くとしたら是非リピートします。

Pretty good for everything and i love this hotel in Wuhan!!!!! its so amazing!!!

每天在城市里工作、生活，人会变得灰蒙蒙的，忘记如何去呼吸。在hotels的好福利诱惑下，毅然决定就Hilton了，谁说开房一定要去外地啦~~啦啦啦~~~ 很开心，希尔顿给了我们美好的回忆。 这里有点远，但是有大片绿草地，额不过也有蚊子兄时不时来骚扰 这里有点远，但是每间房都有阳台，额就是园景的布置、和湖景的呼应应该还可以更好 这里有点远，所以你可以尽情专注这里的美食，额最好订房时选择含早餐的，否则去那现付就要170 per one 这里有点远，适合晚上与心爱的人漫步在月光下，房间有伞，下雨也不怕 这里有点远，怕大家没得玩，所以有个还比较丰富的健身中心，额不过棋牌室确实有点太多了，另外收费的项目也不少，这里这么大，自行车竟然还要收费 这里有点远，还有不少上升的空间，卧室是没有吐司机的，润肤乳是放在床头的（我就一不小心没有找到），路标不是那么明显的……，但是服务好，酒店工作人员都很nice，我想这是最重要的。

great hotel !!!

ABSOLUTELY WRONG location shown in hotels.com map view. In the map it's close to Donghu (East lake), and you just even walk 2 miles to Wuhan University. But its true location is close to Yanxi lake, tens of miles away from the urban area. "Located in Wuhan (Hongshan), Hilton Wuhan Optics Valley is a family-friendly hotel close to Wuhan University, Huazhong University of Science and Technology, and Huazhong Normal University." If you think 20 miles rural road without any public transportation is 'close to', I can only say 'good luck, guys!'. Very bad management with untrained people working here. Given such bad location, you feel ripped off by them. If you want a taxi, you need to pay extra since no taxi driver would come here. Lazy working staff is late at arranging the breakfast. They claim the breakfast starting from 6AM, but until 7AM I still found them 'busy' setting up the cold food just from the kitchen refrigerator. They claim the GYM is 24 hours. However, they are so creepy to save electricity bills by turning hall lights off... I would fall off the stairs given no any light. Be careful, boys! And their shuttle bus sounds nice, you would regret after you get aboard. It's like a junk car with all engine lights on, the windows can't be closed. You can imagine what I felt during this winter trip... Actually I found out the shuttle is indeed for their housekeeping maids since the hotel location is so far away from the public transportation...

Beware of the location this hotel is a long way out of Wuhan. Taxis dont even know where it is. It is a lovely hotel though, very quiet (nothing else anywhere near it) and being only 6 months old is in fantastic condition. Our room booking for two adults covered breakfast but the staff seemed to think that it only covered one breakfast and wanted us to pay for the other....eventually they relented. I recommend buying breakfast with your room as there is nothing else anywhere near it.