Ura Hotels Jardín Del Atlántico

All inclusive food and drinks were excellent including the free of charge fan in the room. This review is about the delux apartman on the 5th floor as I saw negative reviews about apartmans on other floors of this hotel. The kitchen staff and restaurant and bar staff were super friendly and very hard working. We were all day long catered for. Excellent food in buffet style presentation (breakfast, lunch, dinner and between lunch and dinner snack meal was excellent).

The flat screen TV in the bedroom did not work properly, we only used the flat screen TV in the living room that also had excellent streaming options. The security guard clearly hates foreigners because every time we passed by the reception desk and he was there he made us approaching the entry door with our key card in our hands, although he could clearly see we are guests of the hotel since we had the all inclusive wristbands clearly visible wearing on our wrists whilst he was happily chatting with local guests. We did not do anything to piss him off, always smiling and greeting him when passing by his desk but he did not even look at us. I think the hotel management should seriously consider to hire a more professional guest friendly security guard.

Todo en general

La piscina y los vigilantes

No hay aire y por todo te cobran y el todo incluido no te entra casi de na

Desayuno maravilloso la

La habitación es pesima el BAÑO MUY PEQUEÑO Y LA HABITACIÓN PARECE UN ZULO

La atención y trato del personal

Fuimos mi hija de 11 años y yo en régimen de todo incluido, los helados hay que pagarlos, los mojitos son de pago, la granizadas son de pago, pidió un trozo de pizza y también hubo que pagarla, la habitación de luxe tiene un ventilador de techo que da menos aire que un abanico, ofertan animadores y no había nadie, una gran decepción, es un apartahotel de tres estrellas ( imaginarias ), viven varios propietarios que hacen y deshacen a su antojo utilizando al de seguridad como les apetecía, por 2 noches he pagado 473 € y me siento estafado.

Jezdime do hotelu 10let , barmani sou super , dostupnost restauraci je skvela a jidlo v hotelovem baru taky top :-)

Tentokrat sme byli z ubytovani zklamani, jezdime do nej 10 let 2x rocne. Nyni sme si priplatili 6000kc za pokoj deluxe. 3 dny nefungovala lednice, az sme potreti sli na recepci , tak nam ji konecne vymenili. Neustale sme meli potopu na balkone a mokre pradlo na susaku(nekdo nad nami vyleval vodu z klimatizace primo do odtoku. Susak na pradlo sme cekali ze bude vetsi a byl jen malicky na 4 veci. Sestra v normalnim apartnamu mela vse daleko lepsi i ten susak. Sprcha ta nemela spad a po kazdem sprchovani sme vytirali potopu az na chodbe. Dalsi vec: parkovani u hotelu katastrofa( za 14dni pobytu sme tam zaparkovali 2x) a to nemluvim o zaparkovani mimo-jezdili sme vzdy 40minut,nez nasli misto. Bazeny prervane. No termin prelom srpen zari nikdy vic. A apartman deluxe taky nee.

La ubicacion.

Las habitaciones no tienen aire acondicionado ni ventilador. Hacia muchísima calor no se podía dormir ya que si abres la ventana se escucha los bares de copas que están enfrente. En el buffet si no llegas de los primeros los postres casi no los reponen suelen poner una tarta y si se acaba sacan bizcocho que nadie coge. En la habitación había cucarachas en el doble techo y algunas lograron salir. Tengo fotos. Por lo demás el hotel está bien ubicado pero debería de mejorar en esos aspectos. La habitación no solo la limpiaron 1 día los demás poníamos el papel de que podían pasar pero no la limpiaron. La limpieza fue solo hacer las camas. No cambiaron sábanas ni toallas ni siquiera barrieron el suelo. No me gusta poner reseñas malas porque es un negocio pero es para que se mejoren.

La zona de la piscina de niños está genial.

Hubo un problema pero se solucionó enseguida

Very clean, close to everything,

No air conditioning

La atención del personal

No hay nada de animación no es todo incluido las habitaciones de los años catapum las actuaciones todas en ingles y duraban media hora fui esta vez y no voy mas

Nada más fotos no tienen nada que ver con la realidad por favor chequear estas cosas

Masificado, ruidoso,viejo..

Está reformado y antes no tenía aire acondicionado ahora tampoco pero tiene ventilador en el techo que quieras o no ayuda bastante . Tb tiene tele en el salón y en el dormitorio . Esta vez las habitaciones están súper bien

Viene mucha gente del day pass y se llena mucho

El alojamiento está súper bien cuidado y bonito. Es cómodo.

El buffet deja mucho que desear , la comida es lamentable .servían arroz crudo, poca variedad no ofrecían yogures para los niños ni menús adaptados para ellos como purés …. Pocas cantidades en nada se terminaba la comida y tenías que esperar a q volvieran a reponer. Pero los camareros si eran súper amables y buen trato. Por otra parte los shows eran super tempranos , y la verdad que no eran muy agradables , más bien sosos . Terminaban pronto. Y no había nada para los niños más pequeños. Y no habían tantas sillas y mesas como para que los clientes pudieran sentarse y disfrutar del espectáculo.

Great location, close to bus stop and right across from a pubs and supermarkets. Kids pool and the heated pool were great. Nice selection of food for all inclusive. Good value for money, room very clean and comfortable enough. It was very hot as no AC but it didn’t bother us at all. Staff was helpful and friendly. Special thanks to Marco in canteen who found our sunglasses and remembered the next day that it was ours and gave it back.

The bar set up had constant queues. Would be better if there was extra staff or the food was ordered from the other side or something.

No me gusta el tema de las llaves , no me gusta el tema de que estén 24/7 vigilando como si una robase

Todo

El ruido

No me gustó nada por qué tuve que coger dos apartamentos ya que soy una familia grande y tengo niños chico y no fueron capaces de poner los apartamentos juntos si no uno en tunte y el otro en la otra punta

Aparte que la nueva vigilancia del recinto es agobiante parace que estás robando y incomoda muchisimo

I got to leave

The room was dirty beyond belief, black mould on the hall wall of the room and marked sheets. Avoid!

La piscina infantil

Que nos pusieron en una habitación que daba para la calle teniendo un bebé y todas las noches se escuchaba la música muy alta de los bares que habían en frente. Horrible. Y que no había aire acondicionado en el apto, mucho calor.

No tiene microondas, aire acondicionado

I'm writing this review as this hotel is underrated and gets a lot of stick from visitors Read bellow it's as honest as you can get. Location is 10 mins walk to a beach but it's down a huge set of stairs hard to get down with beach stuff with kids. There is a ramp but it's still hard. You are 30 mins walk to the best beaches. Close to a supermarket and the Irish bars which play loud music till 3am. If you are on that side of the hotel don't expect to sleep. There is a great kids pool next to another large family pool. Two other pools on the other side of the hotel which I never went to. Pools a nice and well maintained with plenty of sun loungers. Life guards walk between them both and in-between the pool bar. Food is hit and miss. Breakfasts are excellent and so are lunches with plenty of selection. Dinner was good 3 nights and poor the other 4. To much fish and rice. One night there was 90% vegetarian food. Rooms are clean and well maintained but as advertised there is no air conditioning which is a real problem especially when you have kids. You can hire a portable unit but you need 2 in a one bedroom apartment to make any difference. The sofa bed was incredibly uncomfortable and caused many sleepless nights. The evening entertainment falls under the category so bad they are good. The Abba tribute was good. My biggest complaint was we arrived at 11pm on a Thursday missing dinner. They left a couple of sandwiches, 2 apples and 2 waters in the fridge for us. The sandwiches were really bad and we couldn't eat then. The following Thursday when we left the coach wasn't picking us up until 8pm but when we bought our luggage down at 10am they cut our wrist bands of meaning we had to pay for 2 meals for 4 people and drinks all day. So we only got 6 days all inclusive. Iv been going all inclusive for 30 years and this is the first time this has ever happened. So in short if you have read this review is you pay for what you get. It's clean and friendly food ok, entertainment ok and location ok.

La piscina climatizada estaba muy bien con el bar al lado, la ubicación muy cerca de la playa ,y el bazar tenía de todo y buen precio

Que no tuvieran los apartamentos ni aire acondicionado ni ventilador tuvimos que dormir en la sala por que no disponían de ellos ni para alquilarlos ,que pusieran la comida de un día para otro se notaba mucho que la usaban del snack a la cena fatal ,que para coger las hamacas tuviéramos que hacer una carrera a las 9 de la mañana vamos hacíamos la cola a las 8.30 pero las cogimos

The hotel and location are great as you can get to both lively and quiet places in no time, depending on what you want to do. Apartments were clean and maintained well for the age. Tye food was good, as long as you like fresh, healthy food. The desk staff were great but the bar staff, were the worst I have ever met. They hate English people and even though our family tried to speak nothing but spanish, but they still were rude, blunt, scowled at you, no manners etc. The old lady with the ponytail is the worst, probably bitter she never made it to wherever she wanted to be in life and is jealous of the holiday makers.

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⭐ 1/5 – WOULD NOT RETURN OR RECOMMEND Really disappointing stay and definitely not worth the money we paid. We went self-catering, so I can’t comment on the food or the all-inclusive meals themselves, but the accommodation and overall experience were appalling. We paid for a family room, but the room was tiny and the beds were ridiculously small. I’ve genuinely seen better-looking jail cells. The TV was tiny as well, and the whole room felt dated, cramped and nowhere near the standard I’d expect for the price of this holiday. The Wi-Fi is another joke. They charge you PER DEVICE, and even after paying, it only seems to work properly in certain areas. Mine wouldn’t even work in my room, which is ridiculous when you’re paying extra for it. They also charge you to use the “gym”, which I honestly wouldn’t even class as a gym. There’s barely anything in there, so charging guests extra to use it is laughable. Customer service wasn’t much better. One woman on reception was extremely rude, which made an already disappointing experience even worse. Something else worth knowing if you’re booking all-inclusive and have a late flight: once you check out at 11am, they cut your wristband off, meaning your all-inclusive benefits are finished even if you’re still at the hotel for hours waiting for your flight. At many hotels I’ve stayed at, guests are still able to use the facilities and food/drink services for the rest of their departure day, so this was very disappointing. The atmosphere wasn’t great either. There were a lot of loud and rowdy guests, particularly at night, so if you value peace and quiet on holiday, good luck getting it here. This wasn’t a cheap holiday, which makes the experience even more frustrating. For the amount of money we spent, I expected a completely different standard. I wouldn’t come back and I wouldn’t recommend this hotel to anyone. Save your time and your money and look elsewhere in Gran Canaria.

⭐ 1/5 – ABSOLUTELY AWFUL. SAVE YOUR MONEY AND STAY SOMEWHERE ELSE. I honestly don’t know how this hotel can justify the prices they charge. This was supposed to be a family holiday, but the accommodation was one of the worst I’ve experienced. We booked and paid for a family room, but what we got was absolutely appalling. The room was tiny, the beds were ridiculously small, the TV looked like something from about 20 years ago, and the entire place felt cramped and dated. I’ve genuinely seen better jail cells. And probably the most unbelievable part: NO AIRCON. Yes, you’re staying in GRAN CANARIA in AUGUST, and there is NO AIR CONDITIONING IN THE ROOM. Want some relief from the heat? They’ll happily CHARGE YOU FOR A FAN. I couldn’t believe it. For the amount this holiday cost, having to PAY EXTRA just to get a fan because there’s no air conditioning is ridiculous. Then there’s the Wi-Fi. Again, something you’d expect to be standard nowadays, especially at a hotel charging these prices. Instead, they charge you for Wi-Fi PER DEVICE. Even after paying, it barely works! Mine wouldn’t even work properly in my room and seemed to only work in certain parts of the hotel. So you’re literally paying extra for Wi-Fi that you might not even be able to use where you’re staying. The so-called “gym” is another joke. They actually CHARGE YOU to use it, despite there being barely anything in there. I wouldn’t even class it as a proper gym. Charging guests extra for that is honestly embarrassing. Customer service didn’t exactly rescue the experience either. One woman on reception was extremely rude, with an attitude that made you feel like you were inconveniencing her just by being there. We stayed self-catering, so I can’t fairly comment on the quality of the food because we didn’t eat there. However, anyone thinking about going all-inclusive should know what happens on your departure day. If you have a late flight, don’t expect your all-inclusive package to continue after checkout. At 11AM THEY CUT YOUR WRISTBAND OFF, and that’s it. Your all-inclusive benefits are finished, even if your flight isn’t until much later and you’re still sitting around the hotel for the rest of the day. At other hotels I’ve stayed at, guests with late flights have been allowed to continue using their all-inclusive benefits for the day. Not here. And if you’re hoping for a relaxing holiday and a decent night’s sleep, think again. There were a lot of loud and rowdy guests, particularly at night. If peace and quiet is important to you, GOOD LUCK. So to sum it up: NO AIRCON. PAY EXTRA FOR A FAN. PAY PER DEVICE FOR WI-FI THAT BARELY WORKS. PAY EXTRA FOR A “GYM” WITH ALMOST NOTHING IN IT. TINY FAMILY ROOM AND SMALL BEDS. RUDE CUSTOMER SERVICE. ALL-INCLUSIVE WRISTBAND CUT OFF AT 11AM ON CHECKOUT DAY. LOUD, ROWDY NIGHTS. And after all that, this holiday wasn’t cheap either. I genuinely cannot understand where the value for money is supposed to be. I would NEVER stay here again, and I certainly wouldn’t recommend it to family or friends. Do yourself a favour: save your money, save yourself the disappointment and book somewhere else in Gran Canaria.

DO NOT STAY AT THIS HOTEL!!! No air con. No customer service. The reception staff are awful! They do not care. We are a family of 5 and they gave us 2 rooms at opposite ends of the hotel. The music from the bars outside is banging until 3am. The staff service is disgusting!! AVOID AT ALL COSTS!! We have never experienced anything anywhere near this bad

Pros: Arrived at 11pm, so checking was quick and straightforward. The room was really nice, beautifully decorated and modern. Food available in the dining area was good, especially considering it’s a 3* hotel. It was a brilliant surprise to have a laundry room. On-site shop, nail and hair salon was a bonus. As was the pool table. Cons: The biggest problem was how hard the sofa bed was. 2nd biggest problem was the queue for the pool bar. It’s not a fun holiday when one of ur party spends 1/2 their time queuing. Upon arrival, it would have been nice to be asleep if we wanted a safe and air-conditioned room. Kids are not allowed to use rubber rings in the kids' pool, even when it’s quiet. However, lifeguards are selective on who they tell to stop using or doing this. One rule for some and another rule for others. Although the evening entertainment was fun there wasn’t enough room to watch it every night plus the staff are too lazy to move the daytime umbrellas so ur view is blocked. Check out was very slow. Only one staff member was available at this time when a bus had recently arrived and a bus of people were getting collected. Took about 45 mins.

Good bits first, location really good plenty of bars and restaurants close by. Hotel its self looks nice we had a superior room which was ok, the pictures on line make it look far better than it is though. Bad bits… receptionists miserable didn’t meet a friendly one in the week I was there. One person working when there’s a queue to check in the other guy just sat there. Security guards? This baffled me? 2 massive security guards that I saw, full uniform on with batons standing guard round the pool? VERY intimidating! Couldn’t see why they’d be needed unless it was to stick up for all the Spanish who live there who take up all the sunbeds? Which leads me onto the sunbed wars, wow pool opens at 9 which is good coz you can’t put your towels down at 6am, however people queuing from 8.30, the Spanish who live there on the bottom level who walk out onto the pool have an advantage they get to the beds before us, most rooms accommodate 4 at a push, they take up 7/8 beds per apartment, they don’t use them until late afternoon it’s so selfish and unfair. I paid peanuts for my holiday but I know others would have paid a lot of money, if I’d have paid a small fortune to stay here I’d have been furious but because I didn’t I can’t really complain, would I come back? Yes if I got it at bargain again, would I purposely book here or recommend it to others? NO!

We really enjoyed our trip to the Ura Jardín Del Atlántico last year that we have decided to book the same week again. The room was just right with everything you needed to rest and restore for the next day of exploring Gran Canaria. The food in the hotel was amazing. We went all inclusive and the staff made sure we always had a nice cold drink and asked if we wanted another if they say we were empty. My favourite part of the day was breakfast. There was so much choice to start your day. The choice for lunch and dinner was vast so you never got bored. Pools are nice and clean and September was just about right time of year to visit. We’ll be with you again this Sept and decided to try your upgraded rooms this time to see the difference.

Está muy bien situado . Buenos en general

Dirty, noisy, unprofessional staff, i don’t recommend this hotel. Mattresses are hard, bedding is dirty. Sofa bed- is wooden and cushions are worn, so not comfortable. Toilet seat broke off. Black Bugs on glass wooden table. Bars next to hotel open till early hours of morning and guests are allowed to use pool area till whatever time they wish. You will be told to pay a €50 deposit on arrival, but not told much else. You just handed paper with info on. You will find some cheese & ham sandwiches, water and old fruit in your warm fridge and dial is turned right down. This apparently is your welcome meal. We didn’t touch ours due to warm of fridge and old bananas and dirty fridge. Noisy throughout day & night into early hours of morning. Food options for kids are limited and dont ask for anything else as you will just be told what’s available is available. Seafood in amongst other food, so having an allergy was limited to what I can choose. Asked for more pillows, as only one thin material unhygenic pillow supplied, just told no nothing available. Curtain in room had staining on it. Shower curtain dirty. Bath is peeling and just patched over. Housekeeping only available certain days. Bar closed early one night, asking bar tender the next day, he said keep quiet, your lying, keep quiet. Told to keep cup and bring it back to bar if I want another drink or won’t get one. Asked for room move, due to room dirty and very noisy location, just told no. If you use TUI - the hotel will only give u a standard room. This was suppose to be an amazing experience but was anything but what we expected. Awful experience and felt helpless as they don’t treat you like a guest, your made to feel like an inconvenience. All inclusive package booked, arrived 10mins late due to delay flight, told no you late bar closed, so Cant even get a cool drink for us. Pool you will be told only kids on slide, yet all adults are using it. No supervision bt lifeguard or staff. Guests left to do whatever they want. Local buses in area, so you don’t need to use taxis which are more expensive. Bus transfer to airport €3 each around corner from hotel, which you not told about. Just told by reception to ask TUI. I strongly recommend booking elsewhere.

The hotel bar was okay, as was the pool and the restaurant (whose food was often a hit or miss, but there were fewer misses overall).

For a hotel in the 21st century in a tropical destination not to have Air-conditioning in the room is outrageous. The room was too hot, so we tried to keep the windows open, only then to be kept awake due to the noise from the Karaoke bad accross the street. Another quite dissapointing thing was that despite paying for an all-inclusive, we had to pay extra for using the gym (which I could bat an eye about), but the room safety locker costing 21 euro per week? Are you kidding me? It's not a high prize, but never would I have thought it didn't come with the room automatically. Overall, the stay wasn't bad, but we were rather dissapointed.

Three weeks before our arrival, we contacted the hotel and asked, if possible, for a room close to the pool and away from the bars, as we have a baby (10 months) who needs to sleep in the evenings. Despite making this request well in advance, we were given a room right next to the bars when we checked in. We then asked if it was possible to change rooms and were told to come back after two days, as a room would then be available. When we returned, we were told that there was indeed a room near the pool, but that we had to pay an additional €20. This had never been mentioned to us before. We therefore felt forced to pay, as our daughter was unable to sleep because of the loud music coming from the bars. The rooms were also not particularly clean. On several occasions, our room was not cleaned at all and I even had to take out the trash myself. There were plenty of flies and cockroaches inside the rooms, which is completely unacceptable. The fridge had a strong mouldy smell coming from the back, not from inside. The lack of air conditioning made the stay even more uncomfortable. Some of the reception staff were also very rude. In particular, a middle-aged woman with black hair tied up in a bun was extremely rude and dismissive throughout our stay. My wife speaks fluent Spanish and has Canarian roots. I also tried to speak Spanish with the receptionist, but she consistently replied to me in English, even though I wanted to communicate in Spanish (I can speak the language). She could not know whether I spoke English well or not and I found this disrespectful. Furthermore, she would only address my wife and completely ignore me, as if I wasn't even there. This was my personal experience, I felt it was particularly obvious and very unprofessional. I also got the strong impression that Spanish guests are treated differently, while tourists are sometimes treated as if they are stupid or less deserving of respect. This is particularly disappointing in a hotel that depends on tourists for its business. Staff should remember not to “spit in the plate they eat from” — tourists are the very people who keep the hotel and the local tourism industry going.

Los camareros del restaurante eran lo más simpático. Mención especial para un cocinero joven moreno y con bigote que estaba en los desayunos preparando las tortitas y los huevos fritos. Trabaja expectacular

No tienen aire y hace un calor insoportable, en la habitación no se podía ni respirar, nos dejaron un ventilador pero por donde estaba en enchufe ni nos solucionó no llega a ambas camas. La limpieza sin más.. La gente que atiende en recepción es bastabte seca.

Todo

Las piscinas, la de niños espectacular y la comida del buffet aunque a veces no había mucha variedad lo que había estaba muy bueno

No tienen aire acondicionado, tienen ventiladores para alquilar pero se quedan sin stock y los apartamentos que dan para el centro comercial el ruido es horrible. Tuvimos que dormir en el salón porque en la habitación era imposible. Así que el descanso nocturno estuvo ausente

Ideal si quieres pasar el día en las piscinas y salir de fiesta por la noche.

No poder dormir. Música por todos los costados de la habitación y un calor extremo. Te ofrecen ventilador por 8€ al día y como había ola de calor, estaban agotados!!!!

This is not a all inclusive hotel for families limited drinks snacks 2 hours hot dogs burgers you have to pay for snacks at pool bar no floats in pools unless you are Spanish as this is half residential accommodation they do not want the English here at all fights rules only apply to English rooms very basic but awful sleeping conditions do not complain they will ask you to leave we see this with two families air conditioners are £140 for two weeks you will need this as the rooms are so hot 2 weeks here a lot of very unhappy people we stayed out of the arguing as could not risk being asked to leave entertainment is 45 mins at most singer or dance show bar closed at 11 great location but god awful place to stay

Positivas: * Staff era prestável e simpático * Várias piscinas e piscina para crianças * Hotel com minimercado e salão de estética no seu interior * Supermercados no exterior a 50m

Quarto não tinha A/C. De noite estava-se melhor na rua do que nos quartos. * Metade dos quartos de hotel estão direcionados para uma rua com vários bares. Para quem tem crianças é muito mau. O quarto não isola bem o som e ouve-se o barulho até às 3/4h da manhã dependendo dos dias de semana * Buffet era limitado, tinha pouca variedade, principalmente nos pratos feitos na chapa * Para um tudo incluído, que foi o que escolhemos, também achamos que foi muito limitado. Para além dos horários das refeições, só se podia comer uns snacks das 16h30 às 17h30. Contudo, os snacks era bastantes limitados, nomeadamente uns hambúrgueres ou uns cachorros. * O horário do pequeno-almoço era das 08h às 10h, contudo quem passa até às 04h da manhã a ouvir a música do bar e a tentar adormecer o seu filho, é difícil conseguir estar a tempo e horas no pequeno-almoço * Tentámos pedir para trocar de quarto, a resposta foi: "temos sempre em atenção quando há crianças, mas temos o hotel cheio e não conseguimos trocá-lo de quarto". Com tanta atenção, colocaram-nos no lado dos bares * Nada contra, mas penso que andar de topless na piscina dos mais novos seja o comportamento adequado. * O mesmo digo, relativamente a fumar ganzas e charros junto à piscina dos mais novos

Nada muy antiguo

Las piscina bien pero el alojamiento no me gusto la nevera se le iba el agua y casi todo muy al organizado dentro del apartamento con el dinero que es me sorprendió

La piscina de los niños es lo mejor del hotel todo lo demás deja que desear

No me gustó nada, las habitaciones no tenian ni aire acondicionado ni aunque sea un simple ventilador, se escucha toda la música de los pubs de alrededor y no se puede dormir en toda la noche, el personal es cero profesional dando comentarios de clientes a escucha de todo el mundo. En resumen no volvería a este sitio, sentimos mi familia y yo que pagamos unos servicios por estar peor que en casa.

Ura Jardín del Atlántico location is great for access to the beach and restaurants. If staying at the front of the hotel it can be a little loud with the bars across the road. It is a standard hotel with no air conditioning unless you upgrade on site to a more renovated room. You can ask to hire a portable unit (limited number of them I believe it is 8 euros per day). The rooms although they are spacious they are very dated. Majority of the staff are extremely rude, and have a lack of customer service. As a whole the cleanliness is hit and miss, we could only tell someone had been in when the curtains had moved. Obviously you get what you pay for but the staff have definitely made a negative impact on our stay. On weekends the hotel gets extremely busy and over crowded (apparently opens up to day users) There are 3 pools with plenty of sun loungers available during the week. Food - typical buffet style, lots of options. Overall if the staff even just greeted you with a smile the stay here would have been more pleasant.

Las instalaciones, como esté reformado y la comida del buffet!

Que las habitaciones que dan hacia un karaoke hacia la calle no se descansa nada porque está toda la noche hasta las 4 de la mañana sonando

La ubicación

Todo lo demás

La ubicación?

No tiene aire acondicionado y fuman mucho

Lage

Personal, die Dame war nicht kompetent Verlangen Kaution von 50e und behaupten ist alles in Ordnung Im Zimmer DuscheKaputt, Eingangstüren kaputt Sie senden mich zum Pool zu duschen Putzfrau lässt Türe offen( wir hatten wertvollen Sachen im Zimmer Am Rezeption behaupten ich habe vergessen Türen zu zumachen Nicht sauber Keine Klima Man haltet nicht aus im Zimmer

Hotel is very dated. Splash park is good but family pool isnt very family friendly and very deep for little ones. The food is very limited for all inclusive and doesnt taste the best, you have to pay for food at pool side at splash pool which is strange. Drinks are limited and tiny ice cream yoghurt sized pots only . No air con or wifi unless you pay for both. Or can rent fans. Absolutely bewildering this day and age. Wouldn’t recommend it here . Needs a total revamp. Feel ripped off for all inclusive .

We booked holiday with a small budget so expectation was low. It has three lovely pools and water play that my kids loved. The rooms were lovely and clean. It was busy at the kids pool but the other pools were quiet and kids still could play. The food was lovely and again great value for the price. Not all rooms had aircon but it could be purchased with ease.

The best things about this hotel are the location and the pools. I booked a week holiday here with my family primarily due to how good the kids pool looked, and I wasnt let down. The Splash zone is great and the kids can play there everyday without getting bored. We had a balcony room overlooking the back of the hotel, which worked out great as the front of the hotel is especially loud at night due to being right across the street from the Irish centre of pubs. Unfortunately, the rooms aren't the best. You have a room with 2 singles and then a couch which folds out to become another bed. All of these are very uncomfortable and you wont get a good night's sleep here. There is also NO AC in the hotel, you are given an ancient useless fan which hasn't been cleaned in years and just blows dust around the room anytime you have it on. Housekeeping came twice during my 7 night stay, despite leaving the 'make up my room' sign on the door. And, if you ask for towels or sheets at reception they groan and sigh before saying its not possible and you have to ask the cleaners. You then ask the cleaners and they tell you its not possible so you are left without. The majority of staff need a serious attitude adjustment as it seems they cant be bothered being here. There was a lifeguard on duty 1 day out of the 7 we were here also. The food at the hotel buffet is okay. The staff here were the friendliest in the hotel, they were efficient and always happy to help. You have the same options for breakfast every day but they do mix it up daily for dinner, we never had lunch in the hotel. Location wise the hotel is brilliant, 5 mins from the beach and direct links close by via bus into Puerto Rico and the parks here. Its a shame it is let down so much by the rude hotel staff and the rooms being in dire need of upgrade! Loved our time in Gran Canaria, but sadly wont be back to Jardin del Atlantico unless these changes happen.

Las piscina para ir en familia muy bien

El ruido estando con niños por la noche por los pubs de afuera

The hotel was very basic. It had 4 pools - 2 adults pools, a splash pool for little ones and a family pool. We stayed near the family pool. It was deep all round but had no signal to say so and you weren't allowed any type of floats, not even a small ball that a few teens were passing between them. It was clean but old ( so the cracks were showing) and the cleaners were great. We had a ground floor room with terrace so we had our own sun loungers and walked straight out to the pool which was fantastic. People should note that there are residents in the hotel so sometimes a lot of families coming and going - we had no problems with them. We didn't eat at the hotel as we were self catering so can't comment on that. There was plenty of shops and bars right outside the hotel and a large market directly across the road twice a week - Wednesday and Saturday which was really good and very busy. We found Lady Pink restaurant just round the corner was very good for breakfast and Yankys just a bit further down for lunch/dinner but there are plenty to choose from! It was about 10/15 minutes walk to the beach and plenty on shops and restaurants/bars.

La piscina infantil.

No me gustó que no tienen aire acondicionado y eso es imprescindible. Por otro lado, el todo incluido, no tiene ni una miserable granizada incluida en el bar piscina, también había que abonarla. Y por último, el último día que estuve allí se hacen caca en la piscina y la cierran desde las 12:45 de la mañana, hasta el día siguiente me quedé sin disfrutar de la piscina. Me ponen la excusa de que tengo dos piscinas más en la la parte de atrás y les dije que mi hijo de 6 años y que no sabe nadar, le gusta estar en la infantil y no voy a dejarlo solo para yo irme a la de atrás habiendo pagado por esas dos. No me dieron compensación ninguna y por supuesto puse una reclamación, y esperando a valorar por Booking y decir que me parece una estafa en toda regla.

Las instalaciones son súper buenas

Las camas fuimos una familia de 3 nos dieron dos camas individuales y un sofá cama que bueno de cama nada tienai súper duro donde durmió el niño mejorar las camas y tenéis un 10

Las instalaciones de las piscinas, sobre todo la de los niños.

Que el apartamento no tenía aire acondicionado ni un ventilador y tampoco tenía microondas.

Todo viejo.sin aire acondicionado..un horno . piden 50 euros de fianza.alquilamos dos pingüinos y de esa forma pudimos dormí tres horas. Nos fuimos a las 9 de la mañana

Pues nada..yo fui a querer disfrutar.. pero de locos.mueble viejo sin aire

Do not book this property, and do not trust TUI to look after you if things go wrong. What was supposed to be a relaxing package holiday turned into a living nightmare from day one.Upon checking in, we discovered a severe cockroach infestation inside our accommodation. Pests were literally emerging from the bathtub. This isn't just a "local climate bug"—the infestation is structural and building-wide, with cockroaches found all the way up on the 4th floor. When we refused to stay in these unhygienic conditions, the property management offered us a ground-floor room, which is an unacceptable alternative for a ground-up pest outbreak.The treatment we received from TUI was absolutely appalling. We were subjected to continuous delay tactics for over 24 hours. Front-line app agents repeatedly tried to illegally charge us a "voluntary amendment fee" just to escape a statutory health hazard. We were passed between multiple staff members (Paul, Adham, Kenny, Matthew) who did absolutely nothing but stall. At one point, we were told to sit in the reception lobby all day to wait for a 4:00 PM visiting representative. When the rep finally arrived, they explicitly looked us in the eye and stated: "Once you are in resort, TUI won't do anything." To make matters worse, TUI promised an emergency deep clean, which never happened, and instead insulted us by leaving a chemical spray can for us to treat the room ourselves.On top of the severe hygiene failure, the property actively breached our contracted booking terms. We paid for a full All-Inclusive package, yet the hotel pool bar refused to provide snacks and demanded extra out-of-pocket cash payments. TUI completely failed its legal Duty of Care under the Package Travel Regulations 2018. They left an exhausted, highly distressed customer stranded poolside and in a lobby for over 24 hours, unable to safely shower or use the toilet without fear.This case has been formally logged as an emergency dispute with ABTA. TUI has taken our money and completely abandoned us in an unsafe, unhygienic environment. Avoid this property and avoid TUI package holidays at all costs. Rating if I could give it 0/10.

Buena ubicación, buenas instalaciones aunque el edificio está construido en los años 70. Nosotros cogimos las habitaciones Deluxe y estaban reformadas y actualizadas. Estaba muy limpio, enhorabuena al personal de limpieza. Fuimos un día al buffet y estaba todo muy bueno y la comida nos pareció de calidad . Las piscinas infantiles muy bien

Salió una cucaracha por el desague como un ratón de grande pero entiendo que es inevitable por el sistema de cañerías y fué puntual, volvería a alojarme allí a pesar de esto pues creo que toda la isla sufre plagas en mayor o menor medida. El hotel debería penalizar a los que reservan con sus toallas las hamacas de la piscina. A las 8:30 ya hay muchos listos que ponen la toallita para guardar el sitio, apunto estuve un día de bajar y tirar todas las toallas a la basura

Que tenía 4 piscinas

No gustaron varias cosas el apartamento sin microondas y sin aire acondicionado el sillón era prácticamente una tabla nevera pequeña no puedes hacer una compra porque no te cabe nada y para mí punto de vista en la piscina principal permiten muchas cosas como fumar, beber, comer,oír música. Y la gente lo deja todo tirado por ahí los vasos las bebidas la comida y luego el tema de las hamacas como bajes más tarde de las 08:45 ni hamacas puedes coger de locos .Y para terminar no tienen wifi te la tienes que pagar.

La ubicación?

El parque de agua infantil está muy bien para los niños, la comida del buffet súper buena y siempre variada.

La piscina grande, donde está el parque infantil siempre está caliente y en verano no es agradable entrar a la piscina y que esté tan caliente.

Me gustaron las piscinas hasta que las cerraron 3 veces en el mismo día por “accidentes” de niños. Una cochinada.

Pasar la noche en vela porque el apartamento que me dieron teniendo un hijo pequeño daba hacia el exterior. Y cuando llamé para que me ayudaran a cerrar la ventana alta del pasillo nadie apareció. Una vergüenza.

La piscina principal

No había microondas

Hotel over priced for what you get, I have paid less for a 5 star hotel rooms are awful with no air con, you have to pay £50 euros deposit on check in could understand if anything in the hotel was worth that, location of the hotel means you can hear the night life all night long so can not sleep, the food is awful and stale you have to pay for wi fi, I would avoid at all costs you can better for the price they charge

Is a lovely hotel spotlessly clean, food and shops all within walking distance but be aware hills can be steep we had a wheelchair user with us. But taxi only a couple of euro’s most places. Shops and restaurants across from hotel, and also plenty of choice if you want to take a left out of hotel and then left again. The pool choice of 4 with pool bar at 3 of them pool bar food was nice cannot comment on any other food as we ate out mostly. We travelled with 12 year old boys and they loved the splash park bizarrely. Rooms are nice but when for 4 not much space for clothes but was fine, cleaned every day we have been here, cannot fault the cleanliness of hotel, some of reception not the friendliest, but could be language barrier. All in all for what we paid for this trip for 6 was blown away by this hotel. We had a great stay here.

La piscina de niño chico es lo único bueno que tiene

Lo que no me gustó es que los que trabajan aquí te vacilen, cogimos una noche más nos hicieron esperar fuera una hora con todo lo de congelado, con una niña chica, se lo dijimos a la de recepción nos decía que en 20 minutos, después en 5 minutos vacilándonos mientras ellos de risas y fiestas, todo porque los del otro apartamento no salían porque no los encontraban y a nosotros la chica de limpieza nos estaba tocando más tardar a las 11:30, para colmo nos dan el apartamento más mierda que tienen( habían dos habitación la de deluxe y la normal) pues cogimos la normal pero nos dieron la más mierda que tenían, la nevera no tiene ni congelar, la primera habitación que nos quedamos tenía arena hasta en la bañera, el congelado se nos fue a la mierda porque pedíamos hasta solo de dejar las cosas en la nevera que nos la sudaba no entrar ya al apartamento pero lo de nevera si Porq se nos podía echar a perder a la tía se la sudó Porq yo iba hablar con ella y me decía eso que en 5 minutos iba el tío para sacar a los otros huéspedes y mentira Porq yo iba para la habitación y ahí no vi a nadie si no media hora más tarde de habérselo dicho a la de recepción son una puta mierda este hotel

La ubicación, la limpieza, las piscinas, las camas todo genial

No hay aire acondicionado, muchísimo calor, si no quieren poner aire acondicionado, por lo menos dos ventiladores de pie...para q por lo menos muevan un poco d qir

La piscina de niños

Hacía mucho calor dentro de las habitaciones y por la noche mucho escándalo de la calle y de los shows

La comida no es muy buena, el desayuno es siempre el mismo, y la chica del bar piscina es antipática…

La atención en el bar piscina y la comida no es buena

La piscina climatizada

La piscina infantil el agua estaba congelada, la comida era muy escasa y encima las tazas y platos estaban la gran mayoría rotos. En la habitación había un ventilador de pie que era insuficiente para el calor que hacía.

Difícil de decidir ,las piscinas espectaculares tenía muchísima tranquilidad en algunas y otras con músicas. El hotel aunque tiene sus años merece muchísimo la pena. La calidad de comida espectacular,el trato de todos los trabajadores un 100 juro que para nada me lo esperaba así y me llevé una enorme sorpresa

ME ENCANTO TODO Y REPETIRE

Las piscinas y la limpieza en general el ambiente bueno

Problemas de aparcamiento el hotel debe tener suficiente aparcamiento para sus huéspedes

La comodidad de la habitación y el balcón

El trato de las camareras de piso, la limpieza, hay que pagar extras por todo, el chek out demasiado temprano

Siempre vengo a qui me gusta

Nada todo bien.

Pas d air condicioné.et zone tres bruyante

This was our second stay at Jardín Atlántico, and once again we absolutely loved it! We stayed in Room 421 overlooking the main pools, which was perfect as we could enjoy watching the evening entertainment from our balcony. Our little boy’s favourite part of the holiday was definitely the splash park and main pool. The pool area feels very safe, and I would highly recommend this hotel to anyone travelling with a toddler. He spent hours playing on what he called “the mushroom”, climbing, jumping and having the best time all day long. We weren’t all-inclusive, so I can’t comment on that side of things, but the pool bar was excellent. The food was always great value and tasty, and the staff serving us were friendly and welcoming throughout our stay. The hotel itself is spotlessly clean, and our room was cleaned regularly with the beds made frequently. The location is also fantastic — only a 10-minute walk to the beach, with plenty of affordable and convenient buses nearby that can take you anywhere on the island. Thank you to everyone at Jardín Atlántico for another wonderful holiday. We had a fantastic time and are already looking forward to returning next year!

La piscina infantil

El ruido por las noches

Lo que mas nos gustó fue el tema piscina donde los niños tenían para disfrutar y vivir la experiencia.

Lo que no nos gustó tanto fue que la habitación que nos cedieron no estaba tan equipada electrodomesticamente

La zona infantil súper bien y las piscinas.

Que no tenga aire acondicionado, ni ventilación. Habían cucas, no tenía microondas, ni wifi gratis. Los apartamentos súper viejos por dentro. Sillón incómodo cayéndose a cachos. Las camas igual.

I am nt happy with our previous holiday we have taken on june 11/06/2026 till 18/6/2026 -Chipped cup no glassses only pladtoc -Sound blasting through windows hear sound we were put on same side of club sidd nt other side -Single beds was not together for couples -No tea or coffee faclite in room or water -Tui didnt keep to they promises about special requirements not a hotel for special occasions due to miss communcation -Same food every day no variety -Staff aint polite not say goodmorning afternooj evening or smile or wave totally blanked us -When ask for a bottle of water only gave a cup of water -Milkshakes smothies aint included in the all inclusive had to pay -No entertainment like stays on there booking during day -No swimming outing as leafs and debrid gets in the pool -Hotel need improvements -Rep wasnt around when suppose to also nt stuck by there scheled as says on tui -Not a uni sex toilet only restuarant -Uncleanclean tables properly -U have to pay 4 intetnet amd air con when suppose to be all inclusive -Plugs get too hot in hotel -Tueday night no british food only chips -No white wine run out in evening -No sliced bread -Tabless wasnt clean at all -No pool towels at all -No air con unless you paid -No one to ask about tv -lift wasnt working I want something done as this holiday was suppose to been special one because first time abroad and was suppose to been special as was my birthday but wat crap birthday

I have just come back from this hotel and wouldn’t advise anyone go there. I had to pay 50 euros deposit then 24 euros for the WiFi and 10 euros for a hair dryer. The food was awful and half the time used the pool bar where you had to pay for snacks which were better than the restaurant. The cups in the restaurant were all chipped and the food was left to dry out and not much fresh was cooked throughout the service. I had to eat out a couple of times as couldn’t face what might be there. Some of the staff were really miserable. I had a room which faced the bars across the road and music was blaring every night till 3am so hard to sleep. The pool area was clean but at weekends is full of Spaniards and the two main pools had to be closed due to faeces in the pools this happened at 4pm where it was very hot and you then couldn’t cool off. Overall I made the most of the week and weather was lovely but I would definitely not recommend this hotel to anyone.

Inclusive package was a huge let down, food had limited options and the quality of the food was terrible, I ate out instead! The pork chops were dry but raw on the inside Entertainment was terrible Majority of staff didn’t interact with people who stayed. The self contained apartment however was beautiful and clean. Amenities in the hotel were mainly closed More for Spanish nationals than tourists

El hotel en general está muy bien, varias piscinas y bien ubicado

Esta es la tercera vez que repetía y en la vez que menos me ha gustado. Ya que nos han dado un apartamento al lado de los extractores de el restaurante los cual justo quedaban a la altura del balcón. Y aparte del ruido que hace obviamente los olores. Sinceramente de las tres veces en la menos satisfecha que estoy. No he ido a quejarme recepción ya que era una noche y tampoco quería crear más molestias pero si llegan a ser más noches hubiese solicitado el cambio de habitación.

La piscina

Imposible dormir con la musica del centro comercial de enfrente (inhumano). Vas a descansar y vuelves muy estresado por el ruido tan grande que te hacen imposible descansar hasta las 4 a.m. literalmente.

Las zonas de piscina

Las camas colchones muy malos se clavan los muelles

La zona infantil está muy bien

Muy amable el personal la verdad está ubicado en un buen sitio Serca de todo

La comodidad de la cama sobre todo

Que no disponga de microondas el apartamento

La zona piscina nueva

El apartamento. En booking aparecen fotos de un apartamento nuevo, con instalaciones nuevas, pero para nada. Baño viejo, cocina, la habitación igual, nada que ver con lo publicado.

No me gustó la limpieza van hacer la habitación y tiran la sabana por encima

Bajo casa vez que puedo a quedarme. No lo pienso cambiar. El personal de 10 es una pasada y me encanta las piscinas. La comida de 10 relación precio

Goede prijs kwaliteit

La zona nueva, los apartamentos reformados y las piscinas nuevas

No vinieron a recoger la basura

La zona de los niños

El pagar la WiFi eso lo veo muy mal

La piscina y el restaurante como decoración

Te dejo una versión firme, clara y bastante contundente, pero manteniendo un tono creíble y útil para una reseña pública: Experiencia absolutamente desastrosa en este hotel. Llegamos a las 5 de la mañana después de una despedida de soltero y, al acostarnos, descubrimos que una de las camas tenía crías de cucaracha. Uno de nuestros compañeros no pudo dormir en toda la noche por la situación. A las 8 de la mañana lo comunicamos en recepción enseñando fotos y vídeos, y la respuesta fue que “ya no podían hacer nada” porque nuestra salida era a las 11. Tuvimos que insistir durante más de dos horas para que la directora nos diera una respuesta, reclamando una compensación mínima por las condiciones insalubres y por no haber podido descansar. Si no llegamos a insistir y a recordarles sus responsabilidades como hotel, no habríamos recibido absolutamente nada. La “compensación” que finalmente nos ofrecieron fue el almuerzo en el buffet. Incluso propusimos pagar la diferencia para tener el todo incluido, ya que era lo mínimo después de lo ocurrido. Además, debido al tiempo que nos hicieron esperar para resolver el problema, perdimos el horario del desayuno porque ya había terminado cuando nos cambiaron las pulseras. Por si fuera poco, cuando fuimos al buffet para almorzar, llegamos apenas una hora después de abrir y muchos platos estaban vacíos. Durante toda la hora que estuvimos allí no repusieron prácticamente nada. Entre la falta de higiene, la pésima gestión del problema, la falta de empatía y el servicio deficiente, la experiencia fue lamentable. Desde luego, no volveremos ni lo recomendaremos a nadie.

He quedado súper encantada con este hotel es la segunda vez que voy.

Lo único malo que podría decir es el aparcamiento pero las veces que he ido he tenido suerte y he encontrado cerca.

Es céntrico , tiene todo lo necesario a mano y además está cerca de todos los centros comerciales

Desde las 8 de la mañana se escuchaban muchos golpes , como rodaban las camas , el personal se hablaba de un bloque a otro, se escuchaba como tiraban las tapas del baño mientras limpiaban … no se puede descansar …