Oak Tree Emerald Hotel & Coventions Semarang

Swimming pool milky. Petugas ditanya apakah ada handuk, di jawab ada, tapi tidak menawarkan untuk di ambilkan, padahal saat itu kondisi swimming hanya saya dan 1 kid serta 1 dewasa. Suara gaduh trolley di corridor (sore dan malam). Pesan King bed dapatnya Murphy bed.

Nothing.....someone fraudulently hacked my account and used my bank details & travel credits to pay for this

someone fraudulently hacked my account and used my bank details & travel credits to pay for this and got away with it

Kebersihan dan bell boy

Lift Nya sudah harus diperbaiki, sangat lama sekali.

The serene atmosphere

The hurrying breakfast because the venue was booked for other purpose.

View gunung

Masuk perumahan Lift hanya 2. Waktu sy kesana , 1lift error krn kena petir

tempat parkir mobil di bagian atas tidak ada atap, jadi terasa sangat panas

Kamar nya luas

Menu breakfast nya enak, banyak varian menu, smuanya enak. Paling suka ada kunir asem rasanya seger banget. Lokasi hotel lumayan sepi jd enak buat istirahat bersama keluarga.

Good value for money Lots of greens and fresh air Spacious room

The place is a bit far away from everything

Bidet toilet tidak praktis

Staf yang Ramah dan lokasi berada di lingkungan yang sejuk, cocok untuk jalan pagi

Inisiatif staf yg krg cepat , dan pemandangan jendela bagi posisi kamar dibelakang yg hanya tembok ditutupi tanaman rambatan aja, nggak ada hotel pick up car service

Lokasi hotel yang tidak ramai dan berisik oleh kendaraan yang berlalu-lalang, pemandangan indah, ada kolam renang anak dan dewasa yang terpisah, breakfast dengan menu yang enak menurut seleraku, dan staff yang ramah dan cepat tanggap.

Mendapatkan kamar di lantai 1 dimana suara berisik terdengar dengan sangat jelas dan gantungan handuk yang jatuh (tetapi segera dibenarkan oleh teknisi).

Kondisi hotel tdk sesuai dng foto yg diupload.

Kolam renang sebaiknya lebih bersih lagi.

Breakfast was good. Rooms were comfortable

Goed en tevreden

Niets

Very nice obliging staff

Dreadful room service Whole restaurant and food was pretty poor, Tea was like hot water, bread weird in texture n taste like a biscuit. No butter. Omelettes pre cooked hard n just warm. Staff very obliging n tried very hard. No one seems to know though western taste n style. No burgers or club sandwich n pasta Carbonara was awful.

Lampunya redup , kamar mandi kurang bersih

Remang2 lampunya

Het personeel is vriendelijk. Het uitzicht is mooi. Hoewel we erg lang moesten wachten op eten was het wel lekker.

De hygiëne op de kamer. De kamer was niet goed schoon; er lag veel stof. De kamer oogde verouderd. In de kamer lag een brief met QR code voor het menu van de roomservice. Na ruim een uur wachten op roomservice hebben we in het restaurant gevraagd waar het eten bleef. Het bleek dat het menu via de QR code niet correct was. Een deel van het eten moest helemaal vanaf het begin worden bereid. Ik waardeer dat ze dit alsnog klaarmaakten en het eten smaakte best goed. Maar het was vervelend om zo lang te moeten wachten en het zef in het restaurant te moeten gaan vragen.

2nd experience with my familiy, comfort, satisfy place for rest

The room is dusty, small and the room light is dim. The air conditioning is not maintain well, its central AC but less maintenance so the air is dusty, no deep clean on the AC. The bed is unclean, small ants is within the bed Bedsheet feels dusty too and makes the skin feels itchy when its touched the bedsheet. The bathroom is unmaintenance and have no deep clean Truly cant sleep and rest well

It is nestled among the trees and quiet location at the end of the street. Staff are smiling and attentive of my needs. Great for relaxing after daily activities. The room was good with balcony. The bathroom needs a little TLC but overall I’m happy with the overall experience.

Breakfast at the restaurant didn’t have good variety of food. I was wondering if the lack of food variety because it was a fasting month (Ramadhan) for most of the Indonesian.

Location

Disappointing stay. The breakfast was cold, building needs improvement. The hotel is outdated, with mold visible in multiple area (curtains, mirror). The soap dispenser was broken, and amenities were lacking—only two deckchairs by the pool. Overall, the place feels very old and poorly maintained. Would not recommend unless major renovations are made.

The shower. It consistently showered water in needed temperature.

Lighting in the room is not sufficient. can not read conviniently. A lot of mosquitos, I was bitten until got some lumps and when I asked the staff to bring me repellent spray, it took hours for them just to informed that they did not have supply and money to buy it. Until I gave them some money, then they when out to buy it.

The room is spacious, although a bit humble and dated. The bathroom has a bathtub and the hot shower is running. Food delivery until the lobby is allowed, so no hussle at all on this front. Check in process is okay and quite straightforward.

The housekeeping service is rather slow. So we stayed for 2 nights and on the second day, it took me 4 phone calls to get our room cleaned and trash taken out (around 14.00 by then).

The nature

The parking lot for motorcycles is too far.

Breakfast was nice but the hotel did not provide various kinds of it

We ask for some ammenities, but the staff could not have the time to provide it

Although the theme is natural, but i belive there shld be renewal in the room

No air con on the loby The water heater is almost non existance

Friendly staff

Facilities are dated

For this price it was an awesome stay. Great service from the staff and manager Coco. I had injury on the knee and the helped where they could. Its clean, the food is really good. Just a big recommendation from me and the family.

The room is clean and nice

Much worse than expected. We had to leave / waste food.

Asked the receptionist to ask other guests to be quiet, since it was late, after 9 pm. There's someone did what I asked, but while pointing to my room while telling them that we were disturbed by their noise. The bathroom toilet flusher was stuck. Asked for a quiet room, farthest from potential noise, but we're told that the room weren't ready for us. But then they said the occupancy was rather low. Some ants in the room, orange seeds below sofa, sunken ( worn out ) sofa. Signs of cutting costs.

Nice facilities (swimming pool, wide parking space), good food at the restaurant. Comfortable and spacious place. Nice service from the staffs.

Some of the housekeeping supplies (towels, bedsheets, etc) looks old and can use of some renewals. However, they are all clean, only perhaps have been used many times.

Well located, nice hotel with plenty of facilities. Room we had was spacious with two oversized single beds.

Friendly and helpful staff :)

Room size was big, connecting room.

Location far from main road, lighting quite dark, humid n elevator smell wasn't good.

Tempat tidur dan AC Unit.

Toilet Eco washer. Not comfortable krn tidak biasa.

Breakfast, swimming pool, room, and service from staff

Nope

Parking lot is near the lobby.

Room was smelly. Towel was dirty. Hot water in shower was just warm. Water leakage. Tea and coffee not provided as they said.

Seems lots of the facilities need renewal

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Dishonest reservations by offering available rooms at higher prices Cleaning service does not work properly Room dust everywhere Stains on the sheets and bed cover Stains on the towels The bathroom was very dirty

Nice view

The facility, rooms are pretty old

the view was amazing.

towel smells bad, room quite dirty, any goods or equipment seems like old and never been cleaned such as water tap, shower, hand railing on balcony, and water in the pool was so cloudy.

Facility need update

Good ambience and good value. Breakfast is very good!

Not clean and not pristine. Time to upgrade the furniture and TV

Staff hospitality, room cleanliness, get the free upgrade to accommodate guests special request

Sound of cricket inside the room

Need maintenance in bathroom. Shower broken

hotel environment so nice, very quite, and the thing I like the most is the Staff very Nice, from the reception till the House keeping they are really nice.

first came to the room,, we experienced not quite good odor, and Balcony door ,, could not be opened since we want to have fresh air. Staff tried to find the balcony door key,, but never found till we check out.