Mercure Istanbul Umraniye

Kahvaltı çok iyi idi

good, still here, hope there won't be any problems.

constant unpleasant smell from the bathroom:(

Relaxing spa facilities

Location was a little far out

Hər şey yaxşı idi.

location and ataff

lobby

Завтрак отличный. Местоположение нормальное, 10 минут ходьбы от метро.

Кондиционеры работали нормально, но отсутствие окон немного портит впечатление.

الإفطار غير جيد

الإفطار

Good Overall

ok

no problem

Internet is beey slow

The front desk staff was helpful with everything, including city structure, tourist attractions, and transportation.

Only the spa is worth

Our room was dirty, they just made the beds, fridger not working, toilet dirty, another room We booked and another one they gave us, not city view (only back window with a/c outlets view, tooooo much noise cause from the restaurant air refresher. No good pillars, generally one of the worst hotels we have ever been in Instabul . The wifi never worked properly also!

Booked and paid for the room for 9 days. Due to certain reason, will need to travel for 3 days. To prevent and hassle, I told the front desk to leave the room as it is, and I will return. So I left some stuff in the room. I specifically remind the front desk not to remove anything since I will returned in 3 days, and he informed that he will remind the housekeeping When I return, everything was removed. When I asked the front desk, I was given a lame excuse, they afraid that my stuff will spoil in the room ( I left my imported coffee powder and mineral water etc) , I wonder if they are thinking that the water will evaporate or coffee powder will get roasted more? Then probe further, they say the housekeeping was not informed, further probe end up my imported coffee has all gone missing. Seriously I am not concerned about any compensation (I was given the choice that they can compensate, I rejected it, it’s not about money) but I am more concerned about what the hotel policy is, how is that a simple request can be missed and end up disregarded

Riktigt bra service och mycket respekt av personalen , frukosten kan förbättras men det va ändå okej tycker jag. Läget är bra för dem som har bil och mindre bra för dem som vill åka buss. Men i övrigt var det mycket bra skulle jag säga

We are really let down by our stay at this hotel, definitely not a 4-star hotel. Our room felt more like a cave than a proper hotel room: dark with a very unpleasant sewage smell. The terrible view from our second floor room (see photo) only made things worse. We asked the front desk to change rooms, but they were completely unhelpful. It felt like they didn’t care at all, and we were stuck in that uncomfortable room for our entire stay. It was incredibly frustrating. The only saving grace was the restaurant. The breakfast buffet and food are simple but delicious, and the restaurant staff are attentive and clearly committed to great service which is a sharp contrast to the front desk. Overall the hotel itself was a big disappointment. I wouldn’t recommend staying here, especially if you’re expecting a true 4-star experience as there are nicer hotels less than a mile away.

The hotel's lobby and location are top notch. Property is clean, spacious, well maintained, safe, quiet and very modern place 10/10.

It would be unfair to the excellent service I got if I mentioned anything negative here.

Banyosu temiz değildi, bir önceki misafirden kalan saç yumakları duşun içinde net şekilde belli olmaktaydı, vasat bir banyo düzeni mevcut Çalışanlar güler yüzlü Kahvaltısı vasat

Airconditioner was Switched off sometimes centrally.. Breakfast, bed and staff was good

No Internet access in the room. I coukd not work efficiently. Happily the personnel was very helpful

We love this hotel! The setting is stylish, the staff is so lovely, everyone is super helpful, the rooms are very nice, and the bathroom is gorgeous, with a great big shower and lovely towels! The food was fab and the surroundings were beautiful! We will definitely be back! We love you guys! Paula, Emily and the baby Gus! xxx

My stay here was so lovely .. reception staff very helpful whenever I needed something .. breakfast amazing and the best fig jam ever .. the lady who came to clean my room was very very friendly and also very lovely …

Beaucoup de clients ayant subi de chirurgies Buffet peu varié Forte odeur artificielle dans l'hôtel et chambres, qui m'a beaucoup incommodé

minimal services and the internet is so slow with frequent disconnections, breakfast is poor and no omelets or hot dishes are available. I will not stay again in this hotel

Thanks for service from M. Ertugrul MUTLU

I chose Mercure as I usually have a good stay with them when I have previously; however, when we arrived the room had random hair clumps everywhere. The thing me and my friend found most difficult was the hotels policy that you could not bring in food from the shop or order takeaways. This is because there is a mini market in the hotel but it is ridiculously overpriced and they have a restaurant with 24 hour service but again is overpriced for what it is. Aircon was poor and wifi connection wasn’t great, so I’d recommend asking vanity for an alternate hotel provider and research thoroughly before your stay and don’t just assume from the hotel chain.

-nothing

-had to wait for room even at 10 pm, check in process was almost 20 mins! -hotel is extremely outdated, old, especially rooms, there was hair in toilet, and not cleaned properly -bed is uncomfortable and pillows thin -rooms looks completely different in live than from pictures. Didnt expect to get room like that to be very honest. -i was upgraded by booking to double room, and i got still single one. -please avoid. Its not worth the money! Also there is absolutely nothing around

Nice and spacious room. Good breakfast.

It was far from everywhere. The garage parking was very tight. Better to park on the street. We got breakfast delivered to the room three times and each time was different setup/food and different price.

Staff helped all request. They were perfect.

I liked the Spa area, Swimming pool and the breakfast was beautiful.

It is very important that you know that it is far away from the main city of interest. It is a walk to a metro station but it takes time to get anywhere.

Oda sigara icilebilir olsun dedim kultablasi yoktu icmedim.gece genel klimanin kotu kokusu ile uyandim.havalandirma iyi degildi.

staff is realy friendly

no one has come for 2 days to clean, no towels, no service and late hours I was listening to someones orgasm voice from next room, it was awful

It in the middle of everything

Pillow are not perfect

Clean, quiet, near the subway station and a mall Great staff and amenities

My wife and I were very pleased with the hotel and everything was perfect. Mr. Sertuğ was helpful and supportive throughout our stay. We would like to thank him again. It was a wonderful stay and we were very pleased with everything. We would also like to thank Mr. Sertug for upgrading our room.

the upgrade and the in venue Spa

Rooms were really nice, hotel was clean.

Breakfast was not great for international travellers.

Spacious and modern rooms, the front desk employees accommodated all our needs and were very helpful. Breakfast was good.

The cleanliness could be a little improved, I noticed some beard hair in the bathroom.

Staff. Breakfast. Location.

This time room was too hot and there was cigarette smoke smell coming from the vent.

Spa and facilities

Breakfast Quality of coffee and hot drinks only from machine No barista

The hotel messaged me before my arrival to ask if I had any special requests, which I did, and they ensured everything was catered to, which was extremely helpful.

Good breakfast. Affordable restaurant. Quiet room. Sauna. Nice staff.

15 mins away from restaurants and shops. Only reception speaks English. Bed is a bit soft for me. 2 lights had no light bulbs but staff installed them fast. Can't open window. Shower water pressure is low on the 9th floor. Weak wifi signal.