Shangri-La Lhasa

Great location, helpful staff speaking English, excellent customer service and wonderful coffee in the lobby lounge. The room overlooking Potala Palace is absolutely amazing.

Отель очень красивый, большой и комфортный. Местоположение в самом центре. Безупречная отделка номера, вкусная еда.

не работал бар

Tudo

Quase ninguém fala inglês , só mesmo na recepção e não todos

The facilities were matching the high expectations of the Shangri La network. Very comfortable rooms and all facilities. Very good Horizon club offer.

I stayed an couple of occasions at Shangri la including during the same trip and it was the first time that the hotel didn’t allow us to stay with the children in one room and we needed to book two separate rooms for 4 people family (2 adults and 2 children). Other Shangri la hotels were more flexible.

Very pleasant staff. Lower level Chinese restaurant was excellent despite that staff was not very attentive and we needed to be patient until someone came.

The Horizon Lounge was a big disappointment. Selection for breakfast very limited.

Breakfast choice was very good.

The breakfast room was overcrowded. The service in the Shang Palace was extremely slow.

Unique hotel with amazing arquitectura and sophisticated decoration. The atmosphere is relaxing and peaceful background nature sounds . The staff is amazing , talented and friendly and well trained The rooms are very top notch! Breakfast room is a treat .

I wonder if we could have assorted cheese, such as a Brie or a manchego !

Hermosa Vista del Palacio de Potala, lindas instalaciones , muy buen servicio

Central location near museum, potala palace etc.

NA

Очень хороший и красивый отель. Удобное месторасположение. Ужины и завтраки потрясающие. Персонал вежливый.

View to Potala Palaca was amazing. Great Spa, delicious and various food. Friendly personal. And especially Ashley and Tsering.

Just two people could speak English. It was very hard even to order to cup of cappuccino and or to ask any question.

very good service

It’s a nice hotel and a comfortable room. The staff were nice but very few of the staff spoke English. Club sandwich was excellent.

My observations are that the hotel looks a shade run down or cheaply built. The corners of the elevators were badly patched up, same with several other details also on the bar terrace. The food in the western restaurant was not appealing. There was sushi (us it westerners?) which tasted artificial and the mountains of meats very greasy. Could only be my taste buds! On the whole not value for money.

Shangri-La Lhasa was absolutely amazing! The hotel was impeccable, beautiful and spacious rooms, and an unbelievable breakfast buffet Ashley Chen who works at the front desk was the best professional ever, so polite, fast, helpful and kind! I highly recommend this hotel.

The room i was given was comfortable and well appointed. I can see the Potala Palace in the distance. Appreciate the daily fruits, water and 2 portable oxygen canisters provided daily. The humidifier and oxygen machine was very much appreciated. Staff are friendly, and tries their best to help/understand what is asked of them - one even had used a “translator” to be able to communicate in english. Efforts appreciated. Noted that a lot of the staff are fluent enough.

Classy hotel with all amenities

Option to eat breakfast a la carte was not available. Only option was the buffet.

Good facilities

Lifts were stuffy

Everything, great rooms, spa, pool, restaurants

We loved everything

Extremely stylish and everything in good order. Danny the manager was extremely helpful. He couldn’t have done more for us!

Nothing

breakfast is OK and the staff in buffet is kind. The location is perfect, it takes 3-5mins walk to Tibet museum and norbulingka. And if you want you can go to Potala Palace by walk. The hotel has good view of Potala Palace

好是好就是有點舊了，早餐是非常不錯的，但是就價格來說還是偏貴

感謝 GM Claudia Lee, 為我們房間悶熱房間作出改善

The hotel is old, just like any other 5 stars in Lhasa. Hotel staff are not very attentive. Room temperatures are not comfy for our stays. Luckily, hotel GM resolved the problem. We checked out at 4 am in the morning to catch our flight. Much appreciated to pack a simple breakfast for us on the road, but why do they choose a whole MANGO, an apple, and peal for breakfast?

普通服务员对客人的服务意识欠佳

整體來說真的不是五星飯店服務水準，可能是淡季，職員非常少，，入住感覺真的不好，員工服務不專業，我曾入住過曼谷、台灣、北京、香格里拉酒店，拉薩這間是我不喜歡的

空間大，景觀好，員工有禮，整潔安靜。房間太悶，空氣不流通，要通知員工開窗，但開窗後卻很冷。房間有加濕器。

Dinner buffet is excellent. The room size is smaller comparing St Regis and steam sauna does not work.

Amazing experience. John was extreamly helpful and hospitable. He made check in a very pleasant experience and arranged amazing details for our friend who was having her birthday.

Vacation

Due to lack of information from our side, about an extra visa for Tibet, I could not travel and lost a lot of money on my bookings! Thank you! I will not use your services again!

香格里拉酒店集团的酒店，其品质要求比较均衡，虽然拉萨的香格里拉酒店也属于不错，但是还有进步的空间。

bery nice, and very good staff , fluent english. so satisfy

The environment is really comfortable

A good option for stays in Lhasa. Located in new Chinese area, but adjacent to Potala Palace. Hotel is in good condition. But prices are very high (think Hong Kong levels) but with service standards far below. Very few staff in hotel, and very few can speak even basic English. Horizon Club very poor value. One staff person only. Cannot speak any English. Very basic food offering. St Regis might be a better option? Certainly closer to Tibetan quarter.

真正五星級酒店的服務

大堂接待員十分友善，還替我們upgrade了房間，還幫了我們叫車。2樓的咖啡廳有小吃和沙拉，休閑很不錯，還有24小時的氧氣室，晚上有高山反應睡不著也不怕。

各樣設備都很好，特別是設有24小時氧吧。 可惜在不吸煙的房間經常聞到煙味。在控制除煙服務方面仍有改善空間，如果設有無煙房間樓層就更好了。

Great reception Lily Yang, super friendly and helpful. The only thing is the room cleaning, not really thorough especially the bathtub... overall good hotel.

Convenient location, nice facilities and friendly staff.

Hotel espetacular! Localização, serviços e infraestrutura. O serviço do Horozon Club no final do dia é um grande diferencial. Vista do quarto ao Potala é incrível.

Great stay, best hotel in Lhasa

位置很好，房间可以看到布拉达宫，满月下，神圣又美丽

酒店整体符合五星级标准，自助餐在西藏这地方已经算不错了，酒店客人还有折扣。去的时候酒店门口封路，到达的时候只好自己拖着大箱子走进去，好在离开的时候有车送到大路路口，可以步行到罗布林卡和布达拉宫，有的房间可以看到布达拉宫

We stayed at the Shangri La Lhasa on our recent trip to Tibet. It is located a bit out of the way in terms of sightseeing and restaurants, but the oxygen bar was so appreciated on our second night. The food in the hotel is a bit expensive, but the staff allowed us to create our own menu for snacks on the night of our arrival, and then provided us with a bit of a discount for our breakfast buffets. Very accommodating. The rooms are well appointed and very comfortable.

From the moment we checked in there were mistakes. We booked 2 rooms several month in advance. First they could not find more than 1 room. Despite request we were given 2 rooms on separate floors. Rooms were ok and large but old. Aircon could only heat and each day we had 26 degrees in the room to sleep in. When we told them room was too hot they told us just to open windows. Only you could not. Only housekeeping could open the windows. After asking for aircon 5 times we gave up! Staff spoke poor English and each day in restaurant we had to ask for the same thing 5 times before it arrived. I would not stay at this hotel. I would choose st regis nex time!!

I would never stay here again - food was horrible, the service was subpar compared to St Regis in Lhasa.

everything very good even so hospitable, made a birthday cake for my husband.

房间整洁舒适，来拉萨好的选择。

Close to attractions of Lhasa. Hotel is very comfortable and my only complaint is that I asked for a non smoking room, but my room had an ash tray and matches. That’s not a non smoking room!

Excellent hotel! I got sick because of te height and luckily they had a doctor available 24/7. The facilities and staff service are top notch, cannot complain. You know what you're getting with a Shangri-La and this one won't let you down trust me.

It is comfortable 5 star hotel at a decent location but the most important distinguishing feature is the Oxygen Lounge. It is a fantastic amenity and along with the cheerful and experienced doctor, it is a lifesaver for clueless low altitude people who fly in and over exert themselves.

perfektes Service in der reception. essen so lala ....etwas ausserhalb Stadtzentrum trotzdem gut zum relaxen zimmersauberkeit etwas gering - alles in allem u empfehlen

Room and facilities was nice but there was stained cushion and extremely dirty air humidifier, had to requesy for it changed.

I stayed there for 4 nights. A Great hotel in the city with good facilities, stuffs, foods and services. The hotel is very quite during the night. With Good in-room dining with affordable price. Good location with great SPA and an oxygen bar for free. Five star hotel. Will come again. That's all I got. Come and try try try try try try try.

the room is spacious, but the setup is a bit weird. they line up 2 couch along the windows but does not offer a office chair and a office desk that allows one to do some work with my notebook. I had to move a big wooden box they lined in front of one of the beds as a chair for me to do some simple work on my notebook. I guess the hotel is trying to tailor to local chineses, thus the mattress is quite firm. they have a moisternizer next to the bed, but there is no instruction as to how to refill and i also noticed the water container is not regularly cleaned (can see some brown stains in the water container). I cannot appreciate why the hotel put that next to the bed as it can be quite noisy at night. The toilet is also spacious, but does not have a bathtub. the window is all locked and the room temp at night is quite high, my daughter has to remove the feather quilt and just use the quilt cover for the night. i dined in ShangPalace during my whole stay in the hotel. Dylan, the manager is a very nice guy to talk to. The food is very delicious and well prepared. Even deserts is prepared on the spot. I used the spa twice. Really relaxing, but the pool is closed for maintenance. The gym is well equiped but I dare not use it, worry that lack of oxygen during exercise. Finally, I found the oxygen bar is really good for me to recoup some rest as i could not really sleep at night.

Centrally located luxury hotel, with an oxgyen chamber for those with altitude sickness. As a Golden Circle Jade member you get all breakfast for free too!

Surprisinglg superior to the St Regis in terms of service staff and efficiency. The 24h oxygen room was a bonus. Room had a great view but not soundproof from the bar/restaurant so you could hear the band at night. Decor is a bit dated and buffet breakfast could use a refresh in offerings. Still it's comfy stay in Lhasa even if it's not the same class as the rest of the hotel chain's properties in bigger Asian cities

早餐太貴，￥199位未連稅

3 Tage Lhasa auf eigene Faust. Hotel ist fast neu, zeigt aber nach 2 Jahren bereits deutliche Spuren der Abnutzung; das liegt wohl an den zahlreichen chinesischen Gästen...Mit dem Zug Z21 würde ich nicht wieder fahren, es sei denn man liebt den Duft von übergelaufenen Toiletten...Luxuszug war einmal

It was great until they charge me for the deposit, eventhough it was already paid

I chose the Shangri-la for the chain's reputation & my previous experiences with them, and I got most of what I was expecting. Comfortable & spacious room with a view of Potala Palace, nice amenities, nice service, very good fitness facilities and a great massage at the spa. English is not understood nor spoken by all the staff, so it can take time to get what you want, but it's not a major problem. Fitness facilities & spa were great and the "oxygen room", which is specifically designed to help adjust to the altitude of Lhasa, was a nice extra. Major sights are within walking distance. Gift shop has nice items but exponentially more expensive than similar things in the market. Overall, we had a great stay and would definitely return to the Shangri-la whenever possible.

We spent five nights here. It is not close enough to walk to the old town but is a short cab ride away. The facilities are nice but the staff is seriously undertrained. Every request is a challenge, from making a phone call to ordering room service. The oxygen lounge was a welcome respite.

In all fairness, I left a note at checkout requesting that the Hotel management contact me. I have waited more than a week. The Hotel has all the potential of really being a 5 star stay but there are two big areas lacking. First is the food service. When you obviously have left over food on the buffet, it takes away form the higher quality food. The restaurant staff need a short course in English as several did not know the word Menu. Second, the massage I had at the spa was so poor I would barely rank it above a visit to an American Massage School. It was nothing like the description and it was obvious the girl was too tired, and too hungry to do a good job. An expensive disappointment. On the Plus side, the front desk and bellhop/concierge staff were great. The oxygen lounge was very pleasant and really helped with adjusting to the high altitude.

This was by far the worst experience we have ever had at a ShangriLa hotel. The leisure complex is dirty, many of the facilities are not working, and the staff seem to have no interest in addressing any of these issues. Service in the restaurant is slow, often sullen, and the food barely average. Whilst some individual staff are clearly trying to do their best, there is a clear lack of management which urgently needs rectified at this hotel.

New, spacious, convenient location, helpful staff. Also gone to St Regis for lunch to take a look and I'm so glad we stayed with this hotel as St Gegis is remote, very run down and the decoration strange and freekie.

Overall, very good. I you very high marks. Great check in staff. And great GM. Very personable.

The Shangri-La Lhasa is clearly an outstanding property, with well-trained and enthusiastic staff. It is outrageous that the hotel doesn't have any no-smoking sections in any of its restaurants --- but then again, neither do any of its competitors. Once they fix this glaring oversight, and once they install a printer somewhere in the hotel (that guests can use to print their boarding passes), the hotel will be truly a first-class hotel fully deserving of the Shangri-La brand name.

We stayed 4 days and have made 2 bookings: the first 2 days directly at Shangri-La, the following 2 days via hotels.com. This was of course a bit confusing, but when checking-in the lady at the hotel desk managed it. Nevertheless coming back at the 3rd day (2nd booking) in the afternoon we could not enter our room. We had to explain again. Next day was the same. You should drink a lot in the high altitude of Lhasa, but there were only 2 bottles of water in the room, so you always had to ask for more. The hotel was opened a few month ago but doesn't look like, e.g. tiles at the terrace were broken, have a lot of staints. The staff was friendly but a little bit "shy". Breakfast was very good.