The St. Regis Lhasa Resort

The location is very good and the property is quite beautiful and stylish.

There is no communication with the staff whatsoever!There are a couple of individuals in the whole 5 stars hotel who speak English!They do not even make an effort to learn basic words like water, breakfast, time, etc...Its a complete disaster! .You can't get any useful info, you can not order food you want and etc... was staying there for 2 nights and felt helpless.On my second day decided to have lunch in the 6th floor bar. TBtb who speaks 2 words in English accepted our order and promised the food in 30 minutes.After 50 minutes there was no food as there were many people waiting!!She was the worst!Complete lack of professionality!Then as we had to leave for the airport, I asked for the bill for which I was waiting for another 15 minutes as she even could not use the machine!Have got a video of her struggling with my bill if the general manager is interested).The hotel is not worth the money you pay, as you feel complete frustration there.

Breakfast was great and location was good. Selection of the items on the buffet was wonderful and food was fresh no matter what time you came and eat there.

酒店設有二十四小時小型診所，因為出現高反症狀，酒店內的醫生為我們配高反的藥物，以令行程得以繼續。

5115房間很熱很侷促，不過酒店迅速幫我們換另外一個房間，多謝酒店員工的幫忙。

The decoration, location and the staff

The staffs were friendly and helpful especially Ramesh and Buddha. Thank you so much for your hospitality.

Please improve vegetarian meal. The taste was blunt and the meal portion is very small

Tutto

Niente

地理位置优越，内部设施以及景观高雅，基本服务到位，客服服务尤其优秀

第一天晚上到达时间十二点，入住办理感觉不流畅，没有基本介绍，第二天第三天早上早餐问题重复，感受不好，没有基本介绍，最后一天知道行政酒廊，自己溜达找到spa地点，没有医疗服务，四天高仿越来越严重，没有基本的旅游介绍，书桌上的餐厅介绍全部过期，感觉经济不好，大家也比较不做努力了，挺遗憾

Die Hotel Gruppe ist super. Da gibt es nichs zu merken

Beautiful hotel Large comfortable room and bathroom

Service and quality of food in restaurant

99% of the staff does not speak any other language except Mandarin

If the property is a US based company. It is ridiculously impossible that no one there knows English! Even simple words like Taxi. Hot Chocolate, etc.

hotel da favola, un sogno dotato di qualunque comfort, camera gigantesca con vista spettacolare sul laghetto della struttura, personale gentile e cena ottima

niente

Chambre très petite, pas propre

Excellent et très central

Hotel super propre et staff au top Soucis de Clim dans la chambre où il faisait bien trop froid (mais vraiment). L’équipe a fait son travail mais la solution a été de déconnecter la Clim. Une petite bouteille d’eau serait bienvenue dans la chambre. Du coup je mets 4 à la place de 5. Mai

Luxurious and comfortable and quiet

Blocks quite far apart and hard to pull luggage on brick footpaths.

Good location. Luxurious and serene.

Blocks quite far to lobby and to Chinese restaurant Yan Ting.

前台員工熱誠

The hotel is a bit dated but we enjoyed our stay there. Staff are very good and helpful We loved the location as its walking distnace to muslim quarter and johkan temple.

Beautiful hotel with very good breakfast and nice staff. The rooms are extremely comfortable and very nicely decorated.

all, the loby the room the personel

nothing

The rooms are quite spacious, unlike the ones in NA or Europe. The staff were very attentive. We had a problem with our room upon checkin and luckily the front desk staff Anna was able to resolve it quickly and offered proper compensation which we really appreciate. One other thing I enjoyed was the breakfast. My favorites are the rice noodle soup, the yogurt and the egg tarts.

Room not ready till after 330 when finally got into the room it stunk of cigarettes. Had to go back to lobby to request room change . Which was granted without issue so good service . Hotel does not have a fitness center even though it said it does on the website . Not many staff speak English so it’s a good idea to have a translating app on your phone Very comfortable rooms . Palace view only really seen from 6th floor as trees have grown to high obscured view from 5th floor

Love the amenities and the view from my room Reservation for spa and restaurants is seamless Clean and comfy Staff is friendly

Best service

NIL

We had a nice stay at the St Regis Lhasa resort. However, I was disappointed that the St. Regis, a 5 star hotel, did not have a gym, which is an amenity I would expect for a 5 star hotel. Also, the pool was closed during our stay. Please improve the wifi connectivity in the room because it was very slow. I appreciated the St. Regis accommodating a late check out request; the customer service of the staff was excellent.

Best hotel in Lhasa. Stayed there twice, once in the main building and once in one of the stand alone buildings. The room in the main building was in great condition and everything worked. The room in the stand-alone building required some renovating. Not bad per se, but given the 5-star status, I was expecting more consistent upkeep.

Grandeur hotel Large well appointed rooms Huge bathroom with bath tub Ambulance and doctor on premises Excellent restaurant with Asian and European choise of food Very attentive staff

Liked everything

The location is good and the breakfast is excellent.

Nope

The hotel is a bit old, needs a complete renovation, the breakfast was disappointing,

.Welcoming and helpful staff, lovely room.

Nothing

Best hotel in Lhasa!

Best hotep in Lhasa!

Unhappy about: I required ‘higher floor’ when I made the booking and they put me on the G/F at a corner with no sunlight and with no privacy where you would see some staff walking by out of the windows from time to time. I went back to the receptionist to complain and she told me that she was actually ‘doing me a favor’ to have put me in that room... ?? The desk area in the room had cigarette smell and the bathroom had some urine odor. Given I was tired from my flight so I accepted the night and went for a shower, then the shower room freaking flooded! I put on ‘Do Not Disturb’ mode before bedtime, then a housekeeping lady called me at 9:15am and asked if she could clean the room... ? Fried chicken at the bar was dry like paper and the waitstaff were under service and insincere. I went to the spa to find out more details about the treatments. No one was at the reception. I sat there and waited for 10mins still no one showed up. Happy about: I talked to another receptionist and the next day he changed my room to the 6/F with sunlight (yay!) and I could confirm that the previous room was some broken backup room - even the glass doors separating the shower and toilet stalls were removed! And the TV had no signal. In-room dining service was good and efficient. In-house clinic with a responsible Chinese doctor. Conclusion: It’s such a pity when the brand and the hardware is there, but some frontline staff needs some serious training.

我們入住了3晚共6間房(4月19,20,24日)，查銀行信用咭月結單時發現多收了1天房租(4月21日)，這天我們跟本不在拉薩？ 請嚴肅處理這不誠實或其他原因的行為，(如需要，我可提供月結單副本) 祈望得到你們的快速查實及回覆。

We had an amazing room with view of mountains all around. The only downfall was that the hot water was not hot, rather lukewarm. Having being on the long distance train for nearly 24 hours we just wanted to shower and be comfortable. Sounds sad but we ended up boiling water in order to take a hot bath with the little kettle they had. We reported this and were offered a new room however the water temperature was the same so we decided to keep our old room and the views were more superior. We did enjoy late afternoons in the room and just relaxing as the sun shone through the December cold. Despite this the room as very well priced for a St Regis stay and I did like the porcelain teacups when I had a cuppa. At this level it's all in the detail that matters.

Great location, friendly and helpful staff, lovely room and a wonderful St Regis experience, especially during pre Christmas, they decorated the hotel with Christmas ornaments, played Christmas music throughout and had Christmas carolers before dinner and Santa Claus giving little presents with cookies to the diners. Would definitely stay with them again.

Hotel muy lindo Un poco complicado en cuanto a la distribucion de las habitaciones El internet no muy bueno Deberian de suministrar oxigeno por las noches a las habitaciones

It was a very good stay! Very pleased with friendly service. Everybody willing to help with any questions or needs! At the restaurant, TBTB was very helpful and pleasant. Kevin, the rooms manager, was great! I believe it is the best Hotel in the area.

Incredibly beautiful view of the Potola Palace. Fabulous architecture. Great breakfasts.

Fantastic hotels in then most unique of destination an in the world

Fantastic hotel. Exceptional rooms and service. The language barrier is there but I LtV little. Restaurants fantastic, especially the Social BD the roof bar isn’t excellent

Perfect location. Very nice hotell. Room absolute lyssna fabulous. THE place tog stat in Lhasa. Very pleased and remember worthy. Crowned the stay in this fabulous rön.

Hotel muito bem localizado mas a sensação é que anda abandonado e sem um comando. O hotel precisa e manutenção , treinamento de funcionários ( que até são simpáticos e têm boa vontade!). Pouquíssimos no hotel falam inglês ( meu checkout foi feito graças ao Google tradutor!) . Mas a maior decepção foi estarem com a Piscina dourada e spa fechados ( maior atração do hotel). Nem se deram ao trabalho de comunicar previamente. Isso é imperdoável . Ficamos de escolher entre esse hotel e o Shangri-lá e a piscina foi o ponto de decisão . Ou seja, pagamos por um hotel 5 estrelas e recebemos um 4 estrelas.... Não sei quanto tempo a piscina ficará fechada mas é obrigação comunicar aos futuros hóspedes para que eles decidam se vale a pena ficar lá sem usufruir tudo o que eles pagaram .....

I was really looking forward to my stay at the St. Regis, but while their property is really nice and new, the staff and service leaves a lot to be desired. Starting from beginning to end, I highlight my key issues: 1. check-in: the woman that checked me in seemed frazzled, rushed and did the least welcoming greeting of any nice hotel I've ever stayed at. 2. Dining: my server barely knew the menu and couldn't really answer any of my basic questions about the menu. Later I dined at the Chinese restaurant they have downstairs and waited one hours for my bowl of noodle soup to arrive. 3. Room: I was in a "non-smoking" room that smelled like smoke. 4. Valet/transportation: when I asked for the cab, the men at the front door couldn't really properly explain where to catch a cab and ultimately I just ended walking around town.

Spa was out of action, as was one restaurant. Hotel looks tired and needs an update. Should warn guests when half the services are not available!

非常棒的体验，同香格里拉比这家感受更有特色。推荐套房。

Hotel is beautiful, has a great location. The room should get upgraded to take care of the bathrooms specifically. They need to take care of english skills for dealing with international travellers

Best hotel in Lhasa. Amazing place to stay!

St. Regis is an amazing place to stay in Lhasa, for its warm service and beautiful view.

Cannot compair to other St Regis elsewhere but understood that this is Lhasa.... Breakfast is not up to par and you have to get your own coffee in a machine which needed maintenance ! After a few days I finally got the hang of it. They have many staff hanging around but why not assign one for this job like most Shangri la did. Other services are generally good but I do expect more for the name.

Best hotel in the area. Staff are friendly and helpful. Happy stay!

很棒。酒店非常漂亮，地理位置适中，工作人员态度友好。很好。

The St. Regis Lhasa Resort Hotel will be my only choice next time I am visiting Lhasa.

总体来说还是很不错的，优惠的价格，宽敞的房间，舒适的床垫。唯一不足的就是设备设施的维护不够。不过酒店的员工很热情，微笑很真诚。

The hotel staff is exceptional and very attentive. The rooms are spacious and comfortable. The beds were a bit firm which is the reason for my downgrade on the rooms. The common areas of the hotel...ie...carpets, etc...are a bit run down and could use an upgrade. That was the only reason for my overall downgrade considering it's a St Regis where I always expect the best.

Hotel room was huge! My wife wished we had a condo that looked just like it. Heated bathroom floors, 15ft ceilings...just amazing, especially for the price.

PROS: 1. location is excellent 2. size of room 3. size of bathroom 4. design of hotel CONS: 1. check in complex and false information given (e.g. told we couldn’t use our Amex card, but were actually able to use it when we checked out) 2. insufficient lighting in ALL areas of the hotel, including the dining room, the pathway from the main hotel block to the Building 5, and especially inside the rooms – overall very dark and substandard 3. internet slow and intermittent 4. music in dining room and lobby appalling and invasive (bad music, and played too loudly) 5. layout of buffet area was unusual. Did not flow. Seafood suspicious. Food overall was not hot, e g. hot soups served cool/cold; 6. blinds in dining room need to be raised to let in light. Too dark. 7. Impossible to darken the bedroom completely – always a light on behind the bed and under the sinks in the bathroom 8. Dangerous layout, with step from bathroom to bedroom 9. Air conditioning in room was impossible to control – always either too hot or too cold with 3 different controllers 10. Toiletries were substandard for a hotel charging this price 11. Elevator not working properly

定的三人间，但是卫生间的洗手池有一个堵了 ，在酒店大厅拍照时 把毛衣落在沙发上了 第二天退房后发现的 打电话给酒店 却得到没找到的回复 我相信住五星级的旅客 不会去拿别人拉下的毛衣 所以问题就只能考虑是酒店员工了。洗浴用品也不齐全 感觉档次很一般 早餐还要单独定不包含在住宿费当中 性价比很一般 提供的餐饮完全不是五星级的层次 哎不说了 总之不推荐这家酒店 虽然它的位置不错

We had a great view of the Potola Palace from the hotel. The room was clean and large. All the staffs were courteous and friendly. Breakfast buffet was good.

别墅房对着庭院的落地玻璃门不能打开，相当于房间没有窗户。房间挺大，地暖效果很好，房间有加湿器。总体不错。

Fantastic service with a pretty good location (10-15 minute walk to Jokhang Temple). I was upgraded to a villa, however, facing the street, it was rather loud. My only complaint is my shower could've used a cleaning--the corners were grimy, the rain shower head was half-clogged, and the drain was very slow, making for a large puddle while in use.

酒店硬件条件不错，所处位置也很好，在酒店大堂，坐在靠椅上可以看到远处的布达拉宫。前台服务很热情，办理入住的时候马上送上热茶，并献上哈达。但是到房间以后，发现书桌上有剪下来的一小堆指甲壳，准备用杯子喝水，发现水杯里面还有没洗净(或者根本没洗？）的咖啡，浴缸的搁衣板上面有明显的灰尘。给服务台打电话，让人来收拾指甲壳，半天没有人来。总之，这样的卫生与瑞吉的品牌严重不符，希望在做好硬件建设的同时，更加注重细节的品质

Everything's a gem, great location and services. Would like to stay again

Wonderful place to stay. Very centered, with beautiful installations and a very helpful and English speaking staff. Be sure to visit the spa and the wine bar outside.