10/10
Reviewed Apr 28, 2026Место сказочное. Умопомрачительно красиво. Отличный сервис. Атмосфера, дизайн, изысканная еда, природа, спа, термальные бассейны . Внимание к каждому постояльцу, будто он единственный. Все прекрасно! Даже грустно было уезжать, оставили там частичку себя. Очень теплая атмосфера и свой микроклимат. Спасибо большое за прекрасный отдых !
Администрации стоит предупреждать посетителей, что время в Пуюапи отличается от времени Сантьяго . Мы из за этого опоздали на 13 часовую лодку и пришлось сидеть ждать 2,5 часа следующую. Мы иностранцы и не знали эти нюансы.
Я бы улучшила качество массажа и массажных кабинетов. Комната для обёртываний грязью похожа на больничную палату . Неуютное освещение прямо в лицо, абсолютно не способствует расслаблению. Это не стоило своих денег.
Нет сауны, я считаю она нужна.
9/10
Reviewed Apr 22, 2026EL ENTORNO EN LA NATURALEZA, LAS VISTAS, LAS TERMAS, EL SPA, EL DESAYUNO
QUE ME COBRARAN LLAMADA TELEFÓNICA ,EN CONSECUENCIA QUE NO TIENEN SEÑAL PARA LOS HUESPEDES Y USAR CELULARES.
NO ME GUSTÓ QUE EL DESAYUNO FUERA SOLO HASTA LAS 10:00
10/10
Reviewed Apr 10, 2026El entorno natural donde se ubica. Es maravilloso.
Nada
The hot springs outside the facilities were amazing.
The view from anywhere is superb.
The lady from reception when we arrived was attentive and kind. The lady who checked us out of the facility needs some kindness and to be more amicable.
Not nice at all for the end of our stay.
10/10
Reviewed Mar 30, 2026la comida muy rica................
3/10
Reviewed Mar 26, 2026La localicización espectacular ya que esta aislado del mundo y hay que ir en barco privado, lo demás regular, esta muy anticuado el hotel necesita una reforma
Las piscinas del SPA oxidadas y viejas, igual que los baños de las habitaciones. Necesita una renovación inminente.
No hay minibar
No hay servicio de habitaciones para las suites que que minimo si pagas un dineral por noche
No hay agua caliente en todo momento, una mañana no había agua
No ofrecen ninguna actividad solo kayak, podrian tener mas opciones como pesca, pilates, etc.
El bar no está abierto todo el dia por lo que hasta las 13h si quieres tomar algo no puedes
El restaurante tiene muy poca variedad, solo dos menús a elegir
El desayuno nada del otro mundo
7/10
Reviewed Mar 24, 2026La desconexión y tranquilidad del lugar
Hay que mejorar las instalaciones se están quedando un poco deterioradas
10/10
Reviewed Mar 22, 2026Séjour très agréable et ressourçant. Personnel à notre écoute. Très bel hôtel dans un environnement extraordinaire.
Très bon restaurant.
10/10
Reviewed Mar 12, 2026Excelente desayuno y lugar muy hermoso
Organización de la salida
Very nice scenic place, remote from Civilization in the jungle. Great hot springs. very large rooms.
Toilets had a lot of problems when flushing. They tried to repair but did not manage. We had to insist on changing room. The dinner selection is limited and quite expensive. . sometimes we as well as other gusts preferred to eat at the bar.
we could not use the sauna / the indoors pool without ordering a massage. This is not reasonable for such high price per night.
הבריכות הטרמיות, נדירות. בעיקר זו שצמודה לחוף הים
המיטה מרווחת ונוחה
ארוחת הבוקר שווה
תחזוקת המקום
לא סייעו לנו עם התיקים
9/10
Reviewed Feb 26, 2026el lugar y su infraestructura
el bar no está siempre abierto y eso es ridiculo en un lugar de ese nivel.
La atención de la gente no es del nivel que uno espera de ese lugar. No es mala pero no es de mucha amabilidad. Los tipos de los transportes por lejos super amables
10/10
Reviewed Feb 25, 2026Un lugar único, la energía de la naturaleza con selva y termas excelentemente acompañada por las instalaciones y el personal!
-
10/10
Reviewed Feb 23, 2026El personal todo extremadamente amables
Lo mejor del lugar que no hay WIFI eso de verdad ayuda a una desconexión total y disfrutar del lugar .
8/10
Reviewed Feb 14, 2026Priceless view and tranquility, great service. If you are seeking nature and silence, it‘s the best place to relax. Service, bar and restaurant are really nice. Ferry service works nicely.
Building and facilities starts aging and could use some more maintenance.
10/10
Reviewed Feb 13, 2026La ubicación es única, paradisíaca. La atención es maravillosa: realmente un 10 el personal.
La comida podría ser algo mejor, la verdad.
10/10
Reviewed Feb 9, 2026Beautiful location
Food at your bar was great 👍
Dinners were just ok 👌
9/10
Reviewed Jan 26, 2026El entorno.
Pocas actividades
8/10
Reviewed Jan 24, 2026Beautiful views from every room and shared space, thermal springs and bay to enjoy; good breakfasts, great drinks, kayaking; nice spa treatments; view of stars from pools at night!
Only 2 short hikes so not too much hiking in that area; bathroom vanity was dated and could have used some work; limited options for dinner so ate from bar menu which had vegetarian options and salads and better hours; location is amazing but we had an early fishing activity which meant paying for the boat transport before regular runs
10/10
Reviewed Jan 22, 2026Muy buen trato.
Instalaciones excelentes
Que me cobraran en la tarjeta de crédito sin avisarme. O sea coloque una de crédito porque ese era lo que me pedian. Pero mi intensión era pagar con debito
9/10
Reviewed Jan 16, 2026Beautiful location, friendly staff, outdoor thermal pools, excellent massage, comfortable bed, good breakfast
Hiking trails need more maintenance.
7/10
Reviewed Jan 15, 2026La pileta interior
Mal mantenido las piletas de afuera y las de adentro bellísimas pero pagas! Después de semejante costo x día debieran estar incluidas
10/10
Reviewed Dec 30, 2025A localização é imbatível! Que lugar incrível!!! O quarto é extremamente confortável, as instalações do hotel não são luxuosas, mas são muito funcionais. A comida do restaurante é muito boa! Não deixe de remar de caiaque pelo fiorde!
Achei as informações sobre o que se podia fazer na região muito superficiais. Podiam investir mais em fornecer tais informações, ainda mais porque não há sinal de telefonia ou internet para que você possa buscar informações online.
8/10
Reviewed Dec 25, 2025O hotel é sensacional. Gostei de tudo, mas aconteceu um fato muito desagradável, que vou detalhar abaixo
No check in (23/22/2025), alegaram que eu ainda não havia pago a diária. E na realidade, a diária já havia sido debitada na conta do meu cartão de crédito em 17/07/2025.
Como lá não tem internet nem wifi, eu não conseguia mostrar a comprovação do pagamento. Fui pressionado a pagar novamente o valor de 440 dólares, coisa que eu recusei-me a fazer.
Foi um stress. Muito desagradável. Quando eu já estava a ponto de ir embora do hotel, depois de 1 hora e meia, a central do hotel, localizada em Santiago, finalmente localizou o meu pagamento, que já havia sido cobrado 5 meses antes, quando eu fiz a reserva. A funcionária da recepção nem se desculpou, acho que de tanta vergonha.
Dali em diante correu tudo maravilhosamente bem. O hotel é realmente espetacular.
10/10
Reviewed Dec 20, 2025The location is spectacular and really remote. The element of disconnect is special, but you MUST plan ahead, if you have connecting trip beyond.
We loved the hotel, the living areas were cozy, the bar had great drinks. The restaurant had high end, rich, good food, with great wine pairings. The breakfast was ample with many options.
The facilities such as the termes/pools are very special and there are various options if you prefer more privacy vs the view. The fjord/nature really add to it all. The birds and animal life are great.
The rooms on their own were really comfortable & cozy.
The staff were all incredibly friendly and helpful when you had inquiries
Lastly, you must use the massage service and ask for the book at the front desk. The options are endless and we left rejuvenated.
10/10
Reviewed Dec 17, 2025Das Hotel liegt wunderbar an einem Meerarm und kann nur mit einem Böötli angefahren werden. Die Holzkonstruktion der Anlage hat Charme. Die Spa-Anlage überzeugt. Die Massagen waren professionell. Höhepunkt sind die heissen Pools inmitten der subtropischen Natur. Das Essen war sehr gut. Gefallen hat insbesondere die Käseplatte für das zVieri!
Nichts zu bemängeln, wenn man ohne WLan leben kann!!
10/10
Reviewed Dec 16, 2025Incredible pools, friendly staff, beautiful nature
The shower temperature and speed of warming could be improved
7/10
Reviewed Dec 10, 2025It is a novel place to stay, hot springs are fabulous and food is great (barman was excellent!!)
It was a lovely place to stay but compared to other places we stayed at in the area it’s very expensive for what it is and some of the staff were not very interested or helpful. Lacked personal touches. And to have to pay extra for kayaking given the price of the rooms seems a bit unnecessary.
8/10
Reviewed Nov 23, 2025L’emplacement au fond d’un fjord et les thermes
Manque d’indication à l’arrivée, pas de café ni eau chaude dans la chambre
10/10
Reviewed Nov 21, 2025El hotel está en un entorno privilegiado. Las vistas desde las habitaciones son una pasada. Las termas exteriores son un maravilla, la escondida y la que tiene vistas al fiordo. El masaje una gozada.
No hay WiFi, que casi es mejor, pero hay un ordenador desde el que puedes hacer alguna gestión si necesitas.
9/10
Reviewed Nov 18, 2025The remote location and the scenery were incredible.
Seals and dolphins were swimming in the fjord right in front of the fabulous free hot springs.
Rooms need renovation (especially closets and showers).
I was very surprised that we had to pay an extra 25$ pp for spa facilities (which were pool and jacuzzi only).
10/10
Reviewed Nov 15, 2025La tranquillité, la beauté du lieu, les thermes. Le restaurant était très bon. La chambre était spacieuse et confortable. Bons horaires check in, check out.
Rien.
10/10
Reviewed Nov 3, 2025Todo
Le calme, la nature
Un peu vieillot
10/10
Reviewed Apr 24, 2025EXCELLENT SERVICE, EXCELLENT PEOPLE
10/10
Reviewed Apr 22, 2025Location, uniqueness
Nothing
8/10
Reviewed Apr 21, 2025Everything was good
Nothing especial but some small things
6/10
Reviewed Mar 29, 2025The setting. The spas
The dinner food was horrible. Over cooked and the fish was putrid. The bar food was good though. Do not order dinner but eat at the bar.
Our stay at Puyuhuapi Lodge was, regrettably, far below expectations. To begin with, one must book the boat to access the hotel, which is understandable; however, despite having two boats, several guests were left waiting for 20 minutes due to limited space. Upon arrival, we were greeted with a welcome drink and a group briefing on the hotel’s facilities, yet no one mentioned the need to book the boat for departure. The following morning, I was informed that the boat was fully booked, causing considerable stress as we had to continue our journey south. Fortunately, we managed to secure a spot thanks to other guests postponing their departure—hardly the standard of organisation one expects.
The hotel itself is charming, with spectacular views and a tranquil atmosphere. Breakfast was delightful, and both the bar and restaurant offered well-prepared dishes. However, the outdoor pools were disappointing—poorly maintained, with only two out of three operational and the water noticeably cold despite being advertised as hot springs. Ironically, there were also issues with hot water in the showers. After waiting over 10 minutes, I was forced to endure a cold shower.
Additionally, the senderos (trails) were poorly maintained, which was disheartening for those keen to explore. Given the price, I expected far more. If you seek hot springs or well-kept trails, I would suggest exploring other options.
8/10
Reviewed Feb 13, 2025The location is mesmerizing, the hot baths are amazing, the staff is very good and kind
It’s in the middle of the caratera austral, so many visitors are on a road trip. Having no WiFi is really not practical. The hotel doesn’t pick up phone, which meant we had to wait for an hour or two close to the jetty and weren’t able to call for a private boat. The interior is old and needs updating. Some serous rebuilding is necessary
10/10
Reviewed Feb 5, 2025Thermal pools
Spacious, comfy rooms with beautiful views.
Excellent service.
Wished they had a vegan option for the dining room. We made do with options from the bar menu.
10/10
Reviewed Jan 27, 2025Otherworldly
10/10
Reviewed Jan 27, 2025Local incrível em meio a natureza.
Com possibilidade de banho em termas a 40 graus e no pacífico a 11 graus. Uma delícia!!!!
8/10
Reviewed Jan 17, 2025Tudo 1000%
10/10
Reviewed Jan 12, 2025Excelente ! Essa foi a 4º vez que estive nas Termas
10/10
Reviewed Jan 10, 2025The staff was nice and polite. The restaurant was great, and the environment was breathtaking.
8/10
Reviewed Dec 23, 2024Tres bien, mais quand check-out, les frais de be massage a ete inclus dans le bill malgré qu’on n‘on n’a pas pris le massage
8/10
Reviewed Dec 18, 2024Beautiful area, thermal baths were great. Lovely treat midway through our trip. The restaurant was great and the food was excellent.
Breakfast was great with lots of choice
A little overpriced
The boat only running 3 times a day is a little annoying and restrictive
9/10
Reviewed Dec 13, 2024Everything
The cost
6/10
Reviewed Nov 29, 2024Such an epic location with amazing thermal baths to soak in. The hikes and kayaking were amazing experiences.
The rooms were not worth the price and I would have expected better amenities for the cost.
10/10
Reviewed Apr 24, 2024We have seen dolphins straight from the hot springs! Very exciting
10/10
Reviewed Apr 17, 2024The hotel is absolutely heaven. One of a kind in the world. Don’t miss it,
Really special place. We will not forget the beautiful moments at the hotel. Thank you so much for everything.
10/10
Reviewed Apr 6, 2024Wonderful romantic getaway. Everything and everyone was great. Facility beautiful. Food was good and reasonable especially considering there are no other options but they did a great job for a fair price. Umbrellas were a nice touch and spa massages and pools were great. Hot springs maintained well. We loved our time there even though it rained a lot.
The hiking trail needs some serious work and maintenance…. Especially since it’s the only option there if you want to get out and stretch legs. Also either take out the pool table or put in a decent one or something else upstairs.
Puyuhuapi Lodge and Spa is in a spectacular location and in its heyday must have been a truly extraordinary hotel. The small bay that Puyuhuapi occupies is filled with seals and passing dolphins. The mist-shrouded mountains are eerily beautiful. Staff were fantastically welcoming and warm, and went out of their way please.
Puyuhuapi Lodge and Spa is in a spectacular location and in its heyday must have been a truly extraordinary hotel. Now, approx 30 years after its expansion in 1997, details are exhibiting advanced signs of age: grout has been replaced by caulk in the bath, cabinets are scratched, the ceiling in the bedrooms are littered with holes, TP dispensers in changing rooms are rusted, paint in the changing rooms is peeling and flaking off, exposed water pipes litter the grounds ... In order to reclaim the mantle of a five-star destination serious investment is needed
9/10
Reviewed Jan 12, 2024The outside spa / thermal baths were great and they are open 24/7. The hotel offers great views across the lake. Restaurant is of good quality and offers a 3 course menu.
Furthermore, we liked that there is no internet / telephone connection available….great to relax!
You need the ferry to access the hotel and there are only a few times per day to take this ferry (2 times in the morning and 3 times in the afternoon).
10/10
Reviewed Jan 12, 2024Uno de los lugares más hermosos paisajisticamente en los que estuve
Buena atención y el plus de las termas
No me importo no contar con internet ,y la pega de tener que comer en el hotel , siempre se puede recurrir a la cafetería para ensaladas o tablas con precios similares al resto de Chile
Las opciones son muy buenas en ambos
10/10
Reviewed Dec 26, 2023One of a kind. Incredibly beautiful, well maintained hot springs, across a fjord from a national park. Exceptional food. Wonderful massage. Honeymooners dream.
Unique in many ways. Only a few places on earth can provide you this experience.
No internet at all that can be very stressful if not prepared.
For the price this is not a good hotel. Pools abandoned, bathrooms lack maintenance with tile falling, inflexible with transportation. The restaurant has fallen in quality since last time I was there 4 years ago and there are no other options. Its a nice location isolated and quite with nice hot spring pools, but not worth the very high price. Plus now they charge extra for kayaks and spa.
2/10
Reviewed Nov 23, 2023View
They poorly take care of the facilities, it is too expensive for the quality of everything. Nothing is nice.
I barely had pressure in my shower, and not even hot water… the thermals and pool are in bad conditions…
The bath curtain fell down, everything looks cheap and old and dirty. The beds do not have skirts. The bathrobes are old and scratchy…
cost.
I expected much more from the hotel because of the high
Absolutely stunning location
A bit tired and no emergency wifi available which means 2-factor auth apps won’t work
8/10
Reviewed Mar 29, 2023The location is superb! A great view, wooden buildings look very nice and fit the location. The hot springs are great. The pool area is nice. Food in the bar area is good. Shared area is good/nice view, fireplace. Also a nice pool table.
The hotel is outdated, has maintanance backlog but that is outweighted by the nice location. AND: there is NO internet reception (wifi) and also NO phone signal. There is one old (70’s ?) desktop computer; but with double opt in no access to your emails. Asking staff why there is no wifi, there is a mixed story of ‘we haven’t changed a thing in the last 17years’ and ‘we want our guests to disconnect’.
If you can live without internet then go there before the place falls apart which is a petty).
10/10
Reviewed Mar 26, 2023Great stay and thoroughly attentive staff
8/10
Reviewed Feb 18, 2023The staff was excellent and very attentive. The hot springs are lovely and very private and secluded.
This place should be an adult only experience. It is not a place for children. The noise from kids was extremely distracting and to be honest, ruined the peaceful vibe that could have been had.
8/10
Reviewed Jan 29, 2023the place is amazing; wonderful hotel. The location is breathtaking.
The restaurant is not up to the standard of the Hotel. We were highly disappointed by the low quality food, expecting a level in correlation to the hotel. we strongly recommend the administration to tale care of the matter.
5/10
Reviewed Jan 18, 2023Remoteness and various natural hot springs. Ability to hike around the property or kayak in the bay was nice.
This place needs maintenance - a lot of things are outdated (the pool area was probably last remodeled in the 90s) and overall experience just isn’t worth the money. Some staff members were pushing for tips even when all you ordered was hot water. We’ve tried several types of pretty expensive massages and facials, but did not enjoy either of them.
10/10
Reviewed Jan 7, 2023absolute everything
nothing
10/10
Reviewed Dec 9, 2022Everything was perfect from food to room and service was exceptional
Everything was so good that I can't tell anything bad about this place.
9/10
Reviewed Oct 24, 2022Location is great, staff is very kind
The indoor spa is more an indoor pool. But who wants to stay indoor there, right?
10/10
Reviewed Feb 17, 2020The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.
8/10
Reviewed Feb 10, 2020Overall better maintenance of the facilities would be recommendable.
10/10
Reviewed Jan 2, 2020What er perfect stay - incredible place with warm spring pools fantastic scenery and calm. The hotel personal are fantastic and to my big surprise so was the restaurant.
Absolutely worth at least a couple of nights.
10/10
Reviewed Dec 18, 2019Please is majestic. Natural hot sprint right on the fjord, delicious food and warm staff. What more can you ask for?
10/10
Reviewed Feb 20, 2019Amazing. gem of a place.
The hotel is in a beautiful setting but in order to get there you have to park in a packed car park and take a boat. We naively thought this would be on demand as in other similar hotels but it isn’t and it is very infrequent. If you miss the 3.30 ferry you have to wait until 7pm. We just made it from the airport on arrival but the next day we left on the first boat at 9.30 to visit the national park - we were rushed all day while doing our walks to the hanging glacier and got back 10 mins after the ferry left. We didn’t want to wait and agreed to pay the extortionate fee of over £80 (over $100 US). The next morning they had the audacity to say that the 9.30 boat we had booked was now full of people going on a walking trip with a hotel guide and we would have to wait until 10.15 to leave.
Breakfast was fine but dinner was very poor. There is only a 3 course set menu in the restaurant. There is a choice of 2 items for each course. We did not want meat or seafood with meat, so asked for a vegetarian choice - maybe fish. The fish we were given, (with some deep fried potato balls and no veg) was totally inedible.The second night the choice looked better but the quality of the food was poor. The meal certainly wasn’t cheap - we paid half the price for a much better meal at a very small hotel the next night.
The hotel is expensive and we felt that once you were there they just wanted to get as much more money from you as possible - there was a total lack of customer service.
10/10
Reviewed Nov 1, 2018Lovely respite. Good food. Comfortable bed. Lovely quiet view. We didn’t do any spa things and still loved it.
8/10
Reviewed Sep 13, 2018Great hotel, fantastic ( albeit remote) location. Just one real problem .... that would have been less of an issue if I had been pre-warned and planned for it. ABSOLUTELY NO PHONE SERVICE AND NO INTERNET and it's a 20 minute boat ride ( three times a day service) and a 30 minute drive to the nearest place with cell reception and 3G networks. The hotel does have a satellite phone for emergencies. Had I planned for this eventuality, I might have been able to enjoy a stress free break that this place offers in spades.
Beautiful location, but be prepared to unconnected. There is no WiFi service at this property which is a nice break from our daily routines. The only way to get to the resort is by ferry, so time your schedules accordingly with ferry pick up and drop off. It’s also over 4 hours from Coyhaique so you will need to coordinate transportation. This property has the fjord to themselves along with natural hot spring tubs. The hanging glacier is a nice hike near by, but all other activities in the area seemed to be 5-6 hours south.
