Bahia Principe Explore Turquesa - Hyatt Inclusive Collection - All Inclusive

Las atenciones

N/A

Me gustó mi habitación!!!

Las actividades se acaban muy temprano, a las 11 y luego no hay nada que hacer, ya que la discoteca es gratis para la damas y los caballeros pagan pero estaba llena de mujeres y no fue cómodo. Tenía que llevarme las latas de presidente y pedir hielo ya que nunca hubo en las áreas de bebidas. Solo tenían la canita y nones de mi gusto.

Muy bueno todo lo consumido, de excelente calidad

Que la reserva de los restaurantes especiales solo lo permiten para lo que se hospedan por mas de 3 noches, creo que eso es injusto. Ademas fueron lentos para ir a limpiar a la habitación, aunque fueron.

Buen sebiciion

Elegimos el hotel porque ya nos habíamos hospedado en un Bahia Príncipe pero en Samaná y nos encantó, pero este fue decepcionante. Llegamos al hotel y nos encantó ofrecieron ir a almorzar antes de hacer check in para no perder el almuerzo. El restaurante buffet era desastroso, poquísima variedad de comida, mal presentada, toqueteada y escasa, mucha gente para tan poco buffet, todos chocándose para poder servirse. Luego al momento de hacer el check in (14:00 hs) nos ofrecen hacer un upgrade al hotel Esmeralda de la misma cadena, en el mismo predio. Después de habernos ofrecido y pasado precio, nos hacen esperar 1 hora y luego nos dicen que esa opción ya no estaba disponible, tenían el hotel Fantasía (que no tenía salida al mar) pero ese era más caro, accedimos, después d esperar 30 min más, nos dicen que solo tenían 3 habitaciones disponibles a ese precio y como nosotros teníamos reservadas 5 debíamos pagar un extra por las dos que eran superior (situación que al llegar al otro hotel nos dimos cuenta que era mentira, había muchas habitaciones económicas disponibles). Llegamos al hotel Fantasía, ya eran las 16:00 hs, estuvimos 2 hs más para que nos hagan el check in, SUPER LENTOS, poco resolutivos. Nos querían hacer pagar más dinero, por lo que nos enojamos y nos respetaron el precio que nos habían pasado anteriormente. TODO MUY ENGORROSO

El buffet, la comida, las instalaciones

1. La calidad de la comida 2. El parque acuático, fenomenal para los pequeños 3. La atención de la mayoría del personal es asombrosa, tanto en los restaurantes como en la recepción. Excelente atención de Karelin durante el check-in y el check-in out por igual.

1. Una parte de la cama estaba hundida 2. Logística de limpieza de habitación lenta 3. Solo hay acceso a un restaurante a la carta durante toda la estadía.

de verdad la comida estuvo muy por encima de las expectativas, EXCELENTE, las piscinas fantásticas, los bares, la atención muy buena de verdad, en todos los renglones, deben cuidar que los huéspedes que van no pongan Bocinas que llevan que perturban la paz, eso nos paso en la piscina de los 3 Jacuzzy, no deben dejar que los huéspedes lleven bocinas.

que los huéspedes lleven bocinas alternas y poner musica en sitios de paz como la piscina de los 3 jacuzzy, deben hacer algo para mitigar el SARGASO en la orilla de la playa, pasarles maquinas algo

Everything

Nothing

Exelente hotel, muy familiar y apto para niños

El personal la mayoría nos trató súper mal y diferente , se nota la diferencia del trato a los extranjeros , a los dominicanos no le ponen much atención y está mal porque todos los que están ahí sea extranjeros oh dominicanos pagamos igual !!!! No debería de a ver diferencias !!!!! El Peor hottel que eh ido en mi vida ! Anteriormente visité esmeralda y el trato fue increíble , pero con turquesa no corrí con suerte !

Es un súper hotel, hermoso, completo y súper grande.

No me gustó que no sirvieran langostinos en ningún momento. El último día, me encontré una súper cucaracha en el baño.

Les shuttles pour aller à la plage

L’hôtel Ambar, classé 5 étoiles, offre les vraies commodités d’un 5 étoiles et classe tous les autres hotels en 5, ce qui est loin de la réalité et ne mérite pas cette distinction. Les lits étaient inconfortables, la douche cassée et les voisins bruyants et irrespectueux dans les couloirs. Le personnel était extrêmement désagréable et les prix dans le village étaient excessivement élevés en raison de notre statut de touristes. L’alcool était de mauvaise qualité, sans aucun jus traditionnel, tout était artificiel. En bref, le rapport qualité-prix était déplorable. Lorsque nous avons demandé un surmatelas en raison de l’inconfort des lits, nous avons été malmenés par le personnel. Nous ne nous sommes pas sentis accueillis et je ne reviendrai pas dans ce complexe trompeur.

El resort es muy grande, el trencito para ir de un sitio al otro. Bien ambiente entre los huéspedes del hotel. La animación en la playa. También nos gustó mucho el desayuno...La mayoría del personal era amable y cortés. Sobre todo los chóferes de los trencitos y el personal del restaurante. Me gustaría volver.

No me gustó tanto la comida del almuerzo y de la cena. No era mala pero no me llamó la atención.

Kamer was niet schoon en een van ons mobiel was gesloten van de kamer. Mijn kinderen hadden geen leuke vakantie hier. De airco deed het niet in geen enkele kamer. En nog erger ons kleine kind heeft salmonella gekregen tijdens ons verblijf bij deze hotel. Echt verschrikkelijk niet aan te raden.

La Comida y educación de los meseros

Algunos meseros eran muy apurados

Les piscines sont très grandes. Animation pas mal.

Extremely overpriced. Sweet snacks and breakfast never change it's the exact same cookies and food every single day. Instead of two double beds and a sofa, our room had two rusted single rollaway beds. The shuttle is painfully slow, the beach is unsupervised, and no one bothers to clear the seaweed. Most unacceptable is how staff treat children: if kids are alone, they are served last or completely ignored. On top of that, check-in felt like a sales pitch to push us to the Esmeralda, making our $3,800 stay for 8 nights sound second-rate. We paid $2,300 two years ago for a far superior hotel nearby. Upgrading was a huge mistake.

I loved the pool and that night activities in the lobby were kids friendly

N/A

Bonito

Muchos moscos

Sucio y no hacían bien la limpieza

Habitación sucia y problema en el baño

Tuve que pagar extra para poder cambiar de Hotel Bahía Principe Esmeralda fue lo mejor. Superó todas mis expectativas.

En la habitación había cucarachas, la nevera no servía, la ducha no funcionaba, en la otra habitación el aire no funcionaba. La cerradura del balcón no cerraba. Poco personal para resolver las situaciones. No contestaban los teléfonos. Me ofrecieron cambiar de Hotel, pero pagando.

Los restaurantes de la playa un desastre en la calidad de la comida, y personal poco amable. En general la reposicion de la comida era lenta, algunas cosas no eran frescas, las máquinas de café no servían. Poca claridad en la información de las actividades de animación . Pocos canales de TV y encima se veía sin nitidez . La playa un desastre con el sargazo. Escasez de tumbonas y sombra tanto en la playa como en la piscina para la cantidad de gente que había. Nos pusieron en un 3er piso sin preguntar e informar siendo yo una persona de 66 años con poca movilidad. Y encima el último día apareció una cucaracha en la habitación.

El personal de recreación

Los restaurantes temáticas no tienen el menú completo, las preparaciones no son las que se ofrecen . Al momento de ingresar al hotel habíamos solicitado camas individuales y nos dieron cama grande 1’por habitación. Me dijeron que ellos no venden camas sino cuartos y que al haber reservado por booking y no por ellos, no había reclamos que hacer. Que me debía conformar con una sola cama por cuarto. Lamentable.

Todo cerca

El personal no se ve agusto, al atender a los huéspedes, están por estar

Las amenidades y facilidades para ir a distintos lugares del hotel.

Considero que el comedor debería tener un mejor sistema buffet y el aire acondicionado no es suficiente.

Primera vez que fuimos a todo incluído,nos gustó el tamaño de la habitación,las zona del hotel bien cuidadas y limpias ,el servicio de buffet excelente con variedad de comida ,personal muy atento y amable,el parque acuático excelente para niños y muy entretenido,el bar de las piletas excelente con variedad de bebidas y snacks,piletas limpias y cuidadas, destacó seguridad del hotel ,para llegar a la playa pasan los mini micros que te llevan ,en la zona de la playa hay un buffet más y un lugar de comida ,tres piletas ,no tuvimos problemas con las reposeras , siempre había disponibilidad tanto en la playa como en la pileta , hay variedad de show todos los días , actividades para niños como pintura , cumpleaños de mono , inflables y etc lo recomiendo para ir con niños

La limpieza de la habitación, cuando entramos la bañadera estaba tapada y sucia ,habría qué hacer un mantenimiento de la ducha y cambiar las canillas que ya están deterioradas, por otro lado los restaurantes s la carta no te dan para ir todos los días ,nos alojamos 10 noches y nos dieron solo 4 cenas , para tener en cuenta , por otro lado no nos gusto la comida de los restaurantes

La piscina

La sábana tenía mal olor Y varios empleados por qué era dominicano me trataron mal 💔 mucho de ellos Y es estado en otro hotel me regalan champán y romo el día de mi cumpleaños y hay ni siquiera un jugo pusieron esperaba mejor servicio y era mi hotel favorito que siempre mando cliente para allá

No me gustó el alojamiento , excesivamente antiguo , retirado de la playa , has de coger un mini bus para llegar y 30 min caminando cosa que la plataforma no te advierte . En este caso el problema no es el hotel para el que tenga toda la información y lo elija pero no fue así . Te venden un resort de 4 estrellas y para nada es lo que te esperas . Son como 6 u 8 hoteles en un mismo lugar donde va por categorías , información que no te dicen , simplemente te venden lo que vende pero no la ubicación atrás de como 5 hoteles más . Bueno fue una experiencia más que frustrante porque simplemente queríamos cambiar de hotel nos cobraban una gran suma de dinero. Ya no fue para nada barato , he estado en varias ocasiones en Punta Cana y de verdad que esto me sorprendió y todo por omitir información relevante e importante para elegir o no y si me hubieran dicho que estaba a media hora de la playa evidentemente no hubiéramos ido, cosa que das por hecho. Del todo el hotel no tenía la culpa como bien me dijeron y que en todo caso es por la poca información que en este caso Booksy da del resort . No creo que me vuelva a fiar, indagaré mucho más fuera de la plataforma para asegurarme si es o no es y además caro.

Muchas cosas que he comentado en el texto anterior.

Este resort sobrepasó mis expectativas . Estoy muy feliz de haber elegido . Bahía príncipe . Las áreas muy limpias , los empleados muy atentos , la habitación y el baño súper limpios . En fin no creo que quiera cambiar de cadena para futuras vacaciones . Gracias

Tuve una cena romántica a la orilla de la playa . Que fue una belleza . Nos atendió Jeferson y fue súper amable y agradable . Me encantó todo ❤️

Pool Staff service at the pool excellent and friendly

The property is clean Housekeeping service keep it up Every day a good service Overall the hotel was excellent

Nos encantó el alojamiento el personal muy amables.

Lo único que no me gustó fue la cama estaba muy dura .

Excepcional todo limpio! El personal es súper

No tengo ningún comentario negativo

Excellent location, friendly staff, clean rooms, and great food.

Beaches, food, and room was exceptional. My birthday experience was great.

All good!

Alguns funcionários eram muito simpáticos. Comida tinha bastante variedade . Os dois restaurantes cortesia o grill e o italiano foram excelentes. Pessoal da limpeza e manutenção bem prestativos. Piscinas boas só no último dia achei um pouco suja. Equipe de animação muito boa. No geral foi bom.

Sobremesa poucas opções. Quarto bem antigo no início estava com cheiro de mofo , armários empoeirados , paredes do banheiro e chão parecem encardidos. Praia não gostei muito devido sargaço.

El servicio la gente que nos atendió súper especiales mucho respeto y tengo que recalcar la barra del lobby el personal es único en especial Yocy Elizabeth y Manuel

Me gustó todo

Site tranquille tout accessible, propre. Spectacle s au lobby certains fabuleux. Belle grande chambre. Près du Bahia Village.

Loin de la plage. Il faut prendre le petit train. Besoin de rafraîchir les chambres, rideaux, meubles.

The service and the food

The sheets smelled funky. Only one à la carte dinner. Then we had to use the buffet for the rest of our stay, but it was really good.

Las atenciones en los restaurantes, servicio excelente.

Tuve un problema con mi reserva en el Bahia Principe Explore Turquesa. Detalles del caso: La reserva indicó por error dos bebés, cuando en realidad viajaba con mis hijas de 12 y 8 años. Al llegar, este error provocó confusión y resultó en un cargo adicional que tuve que pagar. Además, llegue a las 3:30 pm y permanecí 1 hora 45 minutos en recepción sin recibir una respuesta clara. Solicito amablemente que se revise este caso y proporcione una solución adecuada, considerando que el error no fue intencional y afectó directamente mi experiencia como cliente.

Personnel accueillant. Possibilité de profiter des infrastructures de l'aile Punta Cana (piscines, bars...), mer à proximité... piscine propre et les extérieurs aussi. Bcp d'animations.

Chambre dans son jus qui a grandement besoin d'1 coup de neuf. Ça sentait très fort l'humidité. 2 prises qui fonctionnaient sur 3. Pas super propre dans la salle de bain et pas de pression dans la douche ni la douchette. Très peu d'éclairage dans la chambre. Le complexe Turquesa est assez vetuste.

La playa

No suministraron suficientes informaciones al momento del alojamiento, no tienes actividades para niños ni adulto de noche

Nothing

They gave us expiered food we all had stomach issues with the food.

I did an upgrade for a room with a 'step up' (pool access at my door). The room was amazing, lighting was good, bathroom was clean, the constant checks from the staff to ensure I was okay. This trip was for my birthday, and I went to breakfast and came back and saw my door labelled 'Happy Birthday' my room had champagne and fruits. Constant restocking of my fridge was another stellar moment. I really enjoyed my time there.

Oh lorddddtttttt the water in the pool by my room was cold, but I get it' lol.

Gostamos muito do atendimentos, as comidas são maravilhosas, as apresentações e shows são fantásticos, as equipe de entretenimento são maravilhosas. Gostamos de tudo.

Horário do Check-out poderia ser mais tarde, pois a maioria dos voos são a noite.

Sympathie du personnel et leur disponibilité Proximité avec d’autre complexe et possibilité d’accéder à ses derniers

Peu de personnel parle anglais difficulté de communication

La comida deliciosa, las actividades me gustaron mucho, excelente servicio

Demasiados mosquitos, no podia uno quedarse un momento en el loving por los zancudos

Tolle Anlage, sehr gutes Essen

Buen servicio de los empleados

Las habitaciones y la discoteca. Solo tocaban música americana

The good is food is great. Beach is nice and weather was good. The resort is large. You can walk to beach in 12 min or take trolly. Need to get chais by six in morning. We did have so issue with room as we needed 2 beds. The couch is not a bed. We did get changed on third day. Overall stay was good but just two large for me. One of the shows required reservation and a fee

Muy completo, bien cuidado y limpio

Que no dejen entrar a los buses de recogida de los tour ( Externos) para fomentar la compra de tours dentro del hotel pero a un mayor precio.

Hotel complex is massive, this hotel is 20-25 min walk to the beach which we didnt know. sadly we also didnt have access to some of the a la carte restaurants.. the rooms are relatively clean but need deep clean and upgrade. servers and staff all friendly. overall a fun time

La variedad de comidas y opciones de restaurantes, la diversión para los niños diversas piscinas y amabilidad del personal.

Se demoraban un poco en servir los bebestibles a la hora de la cena y podrían haber mas días de elección de cena en otros restaurantes, no solo 3 oportunidades.

We made a quick change to this resort after our Cuban holiday was cancelled due to recent world events. We were not disappointed—quite the opposite. The resort turned out to be quite nice. The only notable issue was the water temperature in our room in Block 51, which was consistently scalding hot. It required running the sink or bath on full cold for a few minutes before the water became bearable. Aside from that, the room itself was comfortable, clean, and spacious for two people. Before booking, it’s worth noting that beach access requires taking the shuttle, which is about a 15-minute ride. We attempted to visit the beach twice, but unfortunately there were no lounge chairs available either time. We ended up retreating to one of the quiet and comfortable pool areas, which worked out just fine. If you’re planning a beach day, it’s best to go very early. One highlight at the beach was the burger “food truck,” which was efficient and served great food. We also really enjoyed the jacuzzi pool area. It was noticeably quieter and more adult-oriented, and conveniently located just outside our block. In general, there weren’t many children during our stay, which made the atmosphere especially peaceful for two older adults. We especially loved the Asian à la carte restaurant adjacent to the buffet. The meal and the service were excellent. One final note: during the day there are sales representatives in the lobby promoting timeshare or vacation package deals (separate from the travel booking companies). They may approach you with their pitch, but we did not find them overly pushy—just something to be aware of. Overall, it was a quiet and relaxing trip, and we definitely plan on returning.

Have Ms. Gray train the new employees so that it will always be Five star service

Espectacular

Todo lindo

I stayed in the Turquesa for ten nights. Yes, the rooms are very very dated but the mattress was new, the pillows excellent. The shower was great, no issues with water temperature. Great balcony. Staff kept the room impeccably clean. I spilled water, used a white towel to clean it up, towel stayed white. Minibar filled regularly. Our room had a door locking issue night one, it was fixed in under thirty minutes. That's incredible service from maintenance in a resort this size. Good air conditioning. There is a ton of entertainment at the pools, lobby, theatre. Live music was always our favourite. The beach is outstanding here. Gorgeous sunrises. We were always able to find a chair with the help of staff in yellow shirts on the beach, any time of day. Many swimming pools to choose from. The Turquesa pool is by far the quietest which is really nice. Always many chairs available and towels available. The towel hut by the beach seemed to run out of towels often. We did the lunch buffet by the beach daily, great salad bar options. Went to the Rodizo, Greek, Tex Mex and Fish Market a la carte restaurants. Fish market was outstanding. Tex Mex was way too much food but it was good. Order for one and share. Rodizo and Greek also great. The food truck is open really late and by the beach also, but it's all fried food (fries, wings, burgers, hotdogs, mozzarella sticks, onion rings, sweet potato fries) good but only ate there once. The wings are huge and really excellent. Our dinner buffet was good, particularly the fresh grilled fish, pichana beef and chicken. Good vegan section with tofu on it daily. Lots of fruit which staff would even provide us to go to the beach for snack. I enjoyed having plantain and cassava almost daily. It's a 15 minute leisurely walk to the beach which is quite enjoyable. Love stopping to look at the wildlife in the mangroves daily. The shuttle runs from 6am to 3am daily, 21 hours a day! We never waited more than two minutes for a shuttle and it was usually always right there. Shuttle drivers have great personalities. The Turquesa is also nicely located by the market area stores, theatre for larger shows, spa, mini golf, casino, disco, etc. Grounds are kept very nicely and clean, we always saw at ton of staff working on the property. This was a wonderful vacation. I would come back. It was exceptional value for money. Thank you to the hard-working staff who made our vacation fantastic.

The resort spoke absolutely no English. 99% of guests spoke Spanish. All communication, music and entertainment was in Spanish. 99% of the employees did not understand English. The bartenders were not trained and had no idea how to make drinks unless it came out of a machine. The buffet never changed and all food was cold and over cooked. If you only speak English you don’t want to stay at any of the Bahia Principe properties!! The beach is absolutely beautiful, but for the number of guest it serves, it is not accessible. Unless you get to the beach at 8am in the morning and you don’t mind sitting on top of other guests, You can’t use this beautiful beach!!! I have never been to a resort that limits your use of specialty restaurants and gives you no option to upgrade. I TRAVEL ALL OVER THE WORLD AND HAVE NEVER FELT SO ISOLATED!

Overall an “ok” place to stay - but if you’re with a young family or prefer a quieter vacation this is not the spot for you. The good: Friendly and hard working staff Nice main pool Beach is gorgeous Very nice buffet meal on Valentine’s Day, and staff did a nice job decorating. Seafood ala carts is great food A/C worked well in our rooms Shuttle to the beach is quick The not so good: We were told our room was 2 queens- however by North American standard they’re definitely doubles not queens. Barely saw any bugs but you will get bites. Bring bug spray, Benadryl and hydrocortisone cream as they are super itchy. This resort is constantly pumping loud party music from 10 a.m. to 11 p.m. at the main pool/ lobby area. If you go to bed prior to 11:30 p.m. don’t let them put you in a room anywhere near the lobby- the music is very loud and there’s no drowning it out. Food is “ok” but if you like your food seasoned you’ll haveto do it yourself at the table with the salt and pepper shakers. Seems like they don’t have enough staff in the buffet, those that are there work very hard but the hotel should put more people in there for serving drinks / coffee etc. Do not use the bathrooms in the buffet building - they are absolutely disgusting for some reason. Smelled so bad I gagged and needed to leave and use the lobby bathroom. Several people in our group commented the same - managers if you’re listening FIX THIS… it’s gross!

Location overall property

Moldy room, smudged looking glass, dirty cushion, one plug to either make coffee or charge phone, no sound proofing, due to connecting room was up cause of baby crying next door, in room Jacuzzi not working, fan cranking, TV on the table in front of the mirror, small beds, no care for dietary concerns, hard pitch to sell membership, often out of towel at pool side, often out of only handfull of vegi option at pool side, staff expression is that of govt. Institution, at time rude might just be language barrier hardly some people speak english, buffet manager told us on inquiry that no fish today only Italian manu go try snack bar later we visited and found 3 fish dishes, no speciality virgin drinks, they dont even understand virgin, no 0 alcohol beer which is pretty standard now, vendors selling stuff everywhere. Shared this with person selling membership told us cause you staying at the cheap option i was so dumbfounded for that. So you can add insult to the list.

BP Grand Turquesa in mid Jan 2026 was amazing! Resort staff were professional & courteous. The buffet & à la carte delicious & fresh, & the staff provided excellent service. I will definitely be returning in the near future.

La playa y las piscinas de la playa son muy lindas, desde ya que si queres reposeras te tenes que levantar temprano y "reservar" con algún elemento ya que por mas que no se puede, lo hace todo el mundo y cuando llegas a las 10 AM no encontras ni una disponible.

Fila para todo, los baños de las piscinas, restaurants o buffets siempre sucios, llenos de gente y sin algún insumo (papel, jabón, etc). Una noche mi hija se descompuso y nos tuvieron esperando sábanas de repuesto por 3 horas, la explicación del gerente de turno fue que NO TENÍAN MAS SABANAS DISPONIBLES EN TODO EL HOTEL, un desastre, pagamos USD 400 la noche y esas eran las respuestas. El personal para nada amable, todos con actitud, no volvería.

A perfect sun destination where you can enjoy every minute of your vacation! Highly recommended

As this was our first time in Punta Cana, we wanted to stay with a familiar chain. We have been customers of Bahia Principe Tuulum over the past 10 years and have also found our stays to be pleasurable. There are no direct flights from Vancouver. So getting there is a day+. Leaving 10:30pm to Toronto 6am. Layover for 3 hours then in Punta Cana 3:30 pm and Bahia resort area 5:30. Our Westjet Vacation package included transport to and from the resort. Therefor, if this is what you have or if you prebooked transportation, do not get lured by the hostess after your bag scan. Then will say they are the transportation but take you to the sight seeing counters. Instead walk straight out and all the transportation representatives are in the lobby. Once we arrived at the Bahia Complex, we were taken back by the sheer size of the resort. There is Turquesa, Punta Cana, Acquamarine, Barvia, Ambar, Fantasia. Talk more about the differences later in this review. As other reviewers have noted, the check in staff are cold. Not on person greeted us with a welcome or a smile. Instead it was, "checking in? what is your name?" Followed by, here are all the rules. The person that tended to us offered to upgrade us to the Ambar for 900 USD. We asked what the difference was and basically you had access to all the restaurants, rather than the 3 included in the package and newer rooms. We declined. Every question we posed after had a curt reply, Ending with You can only eat here and there, here's you band. To the BP management, this has to change, The lobby staff is customers first impression of your business. As such, first impressions matter the most. They project the appear of not wanting to be there. And yes, this was throughout the 9 days. Rooms are getting dated and is in need of a desperate refresh. The lights in the room are dim, I mean dark. We called the hotel concierge, tried to explain in Spanish and again, the mannerism was very curt. That said, they sent up maintenance he said he couldn't do anything about it. I called back down to ask if they could bring up another floor lamp. Answer was no. A bit about the complex. The Turquesa is the furthest from the beach. About a 10 minute brisk walk or 4 minutes jumping on the trolleys. The resort is much quieter and calm. The pool was rarely busy. As such, finding a pool lounge was easy and access to the pool bar was a breeze (rarely a line up). There was always activities and entertainment to keep things interesting. They served poolside lunch. which was such a treat. Lastly, to Bahia Principe. I can understand that you are trying to elevate customer experience by offering Privilege club Membership (timeshare). We were approached on the second day, attended the 45 minute session but turned it down. 2-3 times everyday, someone approached us about joining. Your clients are there to relax and enjoy their vacation, not to be harassed.

El alojamiento en general está bien: buena comida y áreas comunes agradables.

El resort tiene buen potencial, pero necesita mejoras urgentes. Las habitaciones están bastante obsoletas: mobiliario viejo, poca iluminación y detalles que reflejan falta de mantenimiento. Además, el servicio en el buffet fue decepcionante; tiempos de espera largos y atención al cliente deficiente.

Beach, Buffet Restaurant

Some of the staff was plain rude.

On the beach the salesman’s don't let you be in peace and you find very few umbrellas. The experience was really good but you have to stop selling anythings for one to enjoy on the beach

I want to give a huge shout-out to the staff at this resort. They were absolutely amazing, so energetic, always smiling, dancing, and genuinely helpful. You could really feel their positive energy everywhere. The cleanliness of the resort truly stood out. Everywhere we looked, someone was cleaning or fixing something. The bathrooms near the pools, close to the beach, and throughout the resort were always spotless. This is especially impressive considering how many guests there were and how large the resort is. We stayed at Turquesa, and I just want to add a small heads up for anyone with mobility issues. The buildings do not have elevators, only stairs, although there are rooms available on the ground floor. It is not an issue if you are comfortable walking, but it is something good to know in advance. The room itself was comfortable, and the bed was great. That said, the room is a bit outdated, and you can clearly see that some things could be refreshed or fixed. However, this did not bother us at all. It was a minor detail and did not affect our stay in any way. Speaking of size, the resort is huge, but there is always something to do. We spent New Year’s Eve there, and the celebration was incredible. It was a huge party and so much fun. The only small downside was the VIP area, which felt a bit too exclusive. It did not bother me much, but I do think it could have been more equal so everyone could enjoy the experience the same way. Still, it was not a big deal overall. There were activities happening all the time. Salsa classes, Zumba, pool competitions, and more. Every time you looked, something fun was going on. We did not travel with kids, but we could see that there was a kids’ area and daycare, and the children seemed to absolutely love it. The food was great. Fresh, tasty, and very good considering the price. No complaints at all. Drinks and water were always available whenever we needed them, which made the experience even better. As for the beach, just a small heads up. If you want a good spot with shade, wake up early and save your space. On our first day, we did not do that and ended up without any shade. After that, we learned our lesson. Waking up early made it possible to enjoy the beach comfortably all day. We walked along the beach past several other resorts, and I can confidently say that Bahia Principe had the cleanest beach. The staff was constantly cleaning it, and it was spotless. No complaints at all. Overall, we had an amazing time, and it was the perfect way to start the New Year. I cannot wait to come back, next time with my whole family.

Posizione e servizi

A volte nei ristoranti servizio non proprio eccellente ma Comunque apprezzabile l’impegno e la pazienza nel gestire tante persone

TODO !!!

TODO NOS GUSTÓ !!!

This was the by far the most horrible experience I had in any resort do not go here if you want your well being me and my family just came back yesterday my daughter and my niece both fell sick due to dusty and dirty rooms the food was below average the service was horrible and the bathrooms leaked on us and no one cared to fix it they ruined our family vacation

Nada

La habitación y que no pude reservar en los restaurante

Nice place.

Before to enter the hotel premises, the road to get there was really in poor condition. Very limited local music and no dancing places with the local music. Not for Local Caribbean people. I was really bored for 4 nights stay. Taxis are charging very expensive rates for short distances like Downtown. Once you are out of hotel property local people trying to cheat on you!

OVERVIEW Overall, the property was good and I would recommend it. The price was good and you could always find something to eat. The staff is decent, but the property was amazing. The beach was nice and well kept. I have stayed at a dozen or so properties and the benchmark resort is Sandals. Everything is included…absolutely everything. This resort had many offerings that came with an additional fee, even the food. There were no blended drinks on the property. They did offer mixed drinks, but anything with a banana, milk, or such did not exist. Many of the drinks I love paired fruit with liquor so that was disappointing. Make sure you bring a white (or at least light) outfit for the white party. All drinks are served in eight-ounce cups. If you want something larger, you would have to bring your own. Bring sunscreen and bug spray. Make your a la carte reservations well in advance. Bring plenty of fives and ones for tips. We always had hot water and air conditioning in our rooms. We had no issues at all with check in or check out. This is a good property to visit. AIRPORT TRANSPORTATION Airport transportation is rarely included. (Sandals does shuttle their guests to and from the airport). I chose a company called Dominican Quest. There were fantastic and about half the cost of their competitors. I paid 60 USD for a round trip transfer for three of us. My flight was delayed by a day. I called the number in my email and they said “No Problem”. I had a new itinerary in my email within minutes. There was a guy standing with a sign that had my name on it at the airport. The driver showed up less than ten minutes later. The drive was about a half hour. I would highly recommend this company for airport transfers. THE RESORT The Bahia Principe is broken up into six separate resorts, all connecting: The Turquesa, the Aquamarine, the Ambar, the Esmerelda, the Fantasia, and Punta Cana. Punta Cana is the main resort that ties all the others together. At one end is a large pool and the beach. On one side, both Aquamarine and Ambar reside. These two are adults only. As a resident of Turquesa, you may NOT use any of the amenities at these two properties. They are geared to the quieter crowd who wants to get away from the partying and screaming kids. As we walked through, it was very beautiful, but quiet. On the other side of Punta Cana lie Fantasia and Esmerelda. These are definitely resorts created for families with younger children. The buildings look like circus tents and the center pool is a water park. There were tons of young families enjoying the amenities. As a resident of Turquesa, we were not allowed access to these areas either. Punta Cana is the “Everyone’s Welcome” spot. The pool by the ocean is where you would go if you came for fun. There is always music and always a crowd. The Turquesa is located at the opposite end of Punta Cana from the beach. It is a good ten-minute walk from Turquesa to the beach. However, Turquesa was my favorite of the six resorts. It was a good mix of the “Fun Crowd” without it being overrun by young ones. There was always a chair and music played most of the day. If I were to go back, Turquesa would be where I would choose. THE FOOD There is a main buffet in each of the six resorts. You are NOT allowed in any of the other buffets except for the one you reside. The one at Turquesa is called Las Dalias. The food was good and some nights excellent. There were always plenty of choices so there was always something we liked. There was a “Food Truck” called La Isla by the beach which served food like hamburgers, fries, chicken wings, and other finger foods. This was our least favorite. It’s only redeeming quality is that there was an ice cream machine. I love floats so I could get a cup of ice cream and a cup of Pepsi and enjoy. There was also a “Snack Restaurant inside of Turquesa that served very similar food as La Isla called Los Corales. Honestly, I was so disappointed with La Isla that I did not try Los Corales. My boys did say it was a bit better, but decided on the buffet for all our meals. You are allotted one “A La Carte” restaurant for every three nights of stay. We chose the steakhouse, Flame, and the Japanese Restaurant Maiko. Flame was the biggest let down. There was one type of steak on the menu, the New York Strip. The other options were BBQ Chicken, Grilled Salmon, BBQ Pork Ribs, or the Beef Brisket. My son got the salmon, my other son got the steak, and I opted for the brisket. The steak was one tough piece of beef. My brisket was so fatty that literally 2/3rds of it had to be tossed. The best of the three seemed to be the salmon, but I do not like seafood. There were other steaks available…for a price. Lobster was 85 USD, a T-bone was 42 USD, a Porterhouse was 55 USD, and a Tomahawk was an additional 85 USD. This was one night we wished that we chose to eat at the buffet. Maiko was a bit better. We chose Teppanyaki rather than a la carte. I have been to these shows at other resorts and it is neat to see them juggle knives and spatulas. This was nothing like that. The chefs merely fry the meat in front of you. There is absolutely zero entertainment value in choosing Teppanyaki rather than a la carte. The food was good, but wow did it take a long time. Hindsight, I would have chosen the a la carte or the buffet. I was not able to try the other restaurants as I only booked eight days. THE NIGHTLIFE There were nightly shows to watch. Our favorite was the “White Party”. Plan accordingly. It is a party that usually starts at 9pm and lasts for several hours. This one happened only to be two hours, at best. There is a lot of dancing and drinking. It is so much fun, but seemed too short. Right when everyone was on the dance floor, having a good time, the music stopped and lights came on. The rest of the shows were good, but not great. There is one show called “The Dominican Show” that was an extra 12 USD per person. There was no other show but this one on that particular night. The attendance was low and hardly anyone stayed to the end. The best place to gather was a spot called “The Terrace” in the Punta Cana resort near the lobby area. Music and dancing every night. The second spot would be the sports bar in the Village. Most nights this was dead, but two of the nights it had a good crowd of people. There is a Bachata dance club right next door to the pub that starts at 11:30 pm. It has loud music and depending on the group of travelers at the resort, may be a good spot to dance. We found that dancing was good on only one of the nights of our stay, but again, it depends on the crowd. The LED party was music with staff members dancing with LED lights attached to them. No one else danced. The circus was okay. Many nights, there were singers and saxophone players in the lobbies. Most of the people who attend these places are those who want to be entertained but not participate. I love to dance and would migrate to the place that had the best dancing. THE POOL Grand Turquesa has a great pool with hardly any visitors. The most I ever saw in the pool was maybe 25 people at one time. I absolutely loved it. There was always a chair available and there were plenty of grass umbrellas you could escape the sun. The two pools at Punta Cana was always busier with a more active crowd. However, the pool at the beach housed those who wanted it loud and exciting. There was always something going on at this pool. I visited this pool a few times, but always went back to Turquesa just because it got too busy for me. The pools did close at 6pm with no night swimming. There was a jacuzzi pool at the Turquesa that I never saw any person use. It is not heated, just a Jacuzzi. THE ACTIVITIES Bahia Principe had many things to do, but most had an additional charge. There was a surf “Wave Rider” that would have been fun if it weren’t for the extra charge. The Miniature Golf course was made of cement so it was darn near impossible to get the ball in the hole. There were tennis courts available to reserve for either tennis or Pickleball. The gym in Punta Cana was way too small. You could fit maybe thirty-five people in that small building for thousands of guests. The Luxury properties of Ambar and Aquamarine had their own gym which looked much, much nicer. There was a “Game Room” at the Turquesa, but it was simply a field cleared of vegetation with 50 gallon drums and other random objects. I have no idea what that was about. Another disappointment is there was one beach volleyball court for MANY people. It was always full. They really need no less than four for a resort of that size. THE BARS There was no shortage of bars. You could find one at just about anywhere on the resort. The alcohol was watered down, of course. I don’t drink alcohol at all back home, but I could somehow put down seven mixed drinks without feeling any effects. The one thing that I did not like is they had no mixed drinks. I love Bahama Mamas and other tropical blended drinks, but the bars did not have fruit and most did not have blenders at all. There were a couple of drinks they did well and so they were pushed a lot: the Mojito, the Pina Colada, and the Blue Hawaiian. There were actually very tasty, but again had little effect. Tip if you want the drinks to continue to flow, but there is no expectancy to tip. THE SHOPS There is no shortage of shops at the Turquesa. It sits right next door to a seventh section of the resort called “The Village”. This houses the Sports Bar, the Bachata nightclub, an outdoor theater, and MANY souvenir shops. Most of these shops have the exact same thing with similar prices. It is good to look around and compare, but if it is to be found in Bahia Principe, it will be in one of these shops. I will say that the PUJ airport is seriously lacking in the souvenir area so make sure you pick something up while you are at Turquesa. There are also MANY employees trying to sell the “Premier Package” along with excursions. I was there with my two boys so I was not interested in the Premier Package. Besides, if I wanted to spend extra for the Privilege Package and the upgraded food and activities, I would have just booked Sandals. THE BEACH Bahia Principe has the best beach of the area. I walked the beach from point to point and there was not a better stretch of beach to be found. Both the beach and water were clear. There were little waves, enough to body surf but not enough that you could not swim. The best part was there was little to no seaweed in this area. If you were to walk two resorts down in either direction, the seaweed is so back that you could not swim and the beaches had it stacked almost a foot high. I was amazed at how terrible there beach was and in such a close proximity to Bahia. For some reason, we were not plagues with seaweed. However, I will warn you that there is something on that beach which cause me to break out in a terrible rash that lasted for over a week. It put giant, red rash patches on my lower legs. I walked the beach, but did not go in the water. I asked a local and they said it was the “Gegen” (/he-hen/). She looked it up on her phone and showed me a picture. I could not find “Gegen” on Google, but the picture she showed me was that of a Sand Fly. Two of us were bitten, but I must have been allergic because I was the only one who swelled up that bad. Night time was miserable. Make sure you take bug spray with you. I cannot emphasize that enough. Also, take Benadryl Gel in case one does get through.

Need more attention on things to fix first and assure to give room to customers. Not satisfied in food options provided in buffet.

We have been staying in this hotel many times. Excellent service, quick response from staff. Especially, would like to commend Albania from Bahía loyalty desk. She is polite, responsive and always helpful. Thank you!

La animación, el espacio de playa y la comida

Todo me gustó

El servicio y comodidad

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