The Snooze Hotel Marine Parade

good staff member, positive and helpful

very cramped room, bed was 80% of room floor space.. but short stay

I had a pleasant two-week stay in the hotel. For a budget hotel, it was an excellent choice. The room was sparse but adequate. Everything was clean and functional including the bathroom. Contrary to what some reviewers said, I had no issue with noise at night but my room was not located above the hawkers and the bar downstairs was closed. The staff was pleasant and helpful.

It would be nice to have a shelf for your clothes in the room.

The room was clean but the furniture and mirror could have been a little cleaner

The location is pretty good, the service from the desk and luggage room option are helpful and the lift for luggage also very helpful.

The size of the rooms are small the beds are old and too soft and the carpets are old and look dirty, the room was also smelly.

Very disappointing stay – poor cleanliness, severe noise and no refund I originally booked this hotel for 10 nights, but I was forced to check out after just one night because the condition of the room was completely unacceptable. The bathroom had visible mould and dirt, and the shower head was mounted unusually high and could not be adjusted. When turned on, the water sprayed all over the bathroom floor, creating an unhygienic and slippery environment. The bed sheets appeared old and visibly stained, and there was a significant amount of dust throughout the room, raising serious concerns about the standard of housekeeping. The noise level was also unacceptable. There is a bus stop directly outside the hotel, with significant traffic noise, as well as noise from machinery, staff and other guests. It was extremely difficult to get proper rest. The room was also extremely cramped and did not match the expectations created by the property listing. After just one night, I had no choice but to leave and requested a refund for the remaining 9 unused nights. What made the experience even more disappointing was the way the refund request was handled. On 30 July at approximately 6:30–7:00 pm, I went to the front desk personally to try to resolve the issue. The staff told me they would look into arranging a refund and promised to get back to me by 12:00 pm the following day. I never received any follow-up, and I have never received the refund for the remaining nine nights. I understand that the booking may have been marked as non-refundable. However, when a property has serious cleanliness, maintenance and noise issues that make it impossible for a guest to continue staying, I believe the complaint should at least be properly addressed. Unfortunately, this was not the case. I would NOT recommend this hotel. If cleanliness, a reasonable level of comfort and a quiet place to sleep are important to you, I strongly suggest looking elsewhere.

非常糟糕的入住体验——卫生、噪音和服务都令人失望 我原本预订了 10晚，但入住仅一晚后就被迫提前退房，因为房间的卫生和维护状况完全无法接受。 浴室有明显的霉菌和污垢，淋浴花洒安装得非常高且无法调节，开水后水会喷得到处都是，导致整个浴室地面湿滑又不卫生。床单也明显陈旧并有污渍，房间里到处都是灰尘，让人怀疑房间是否经过了基本的清洁和换洗。 噪音问题也非常严重。 酒店附近就是巴士车站，交通噪音非常明显，同时还有机器设备、工作人员以及其他住客产生的噪音，几乎无法正常休息。房间实际感觉也非常狭小，与 Booking.com 页面给人的空间感和预期存在明显差距。 我入住第一晚后已经无法继续住下去，因此提前退房，并立即要求退还剩余 9晚 的房费。 更令人失望的是，我在 7月30日晚上约6:30–7:00 曾亲自到前台，希望直接解决退款问题。酒店工作人员当时表示会处理退款，并承诺在第二天中午12点前给我回复。然而，我至今没有收到酒店的任何回复，也没有收到剩余9晚的退款。 我理解订单可能标注为不可退款，但如果住宿实际情况存在严重的卫生、维护和噪音问题，并且导致客人无法继续入住，我认为酒店至少应该认真处理客人的投诉，而不是在承诺回复后完全没有下文。 我不推荐这家酒店。 如果你重视卫生、安静和基本的住宿条件，建议选择其他酒店。

the outdoor area and price

Friendly staff, location was easy for various things to do and eat, room was quiet. It's small but fine and bathroom good.

Location

Air ventilation not good. Room too small

Location

Cleanliness

Location to East Coast Park. Affordability. Some of the duty staff were understanding and just following orders.

Do not book the Single Room if you want to be able to rest, relax, and sleep during the day time. It is attached to some kind of fan system nearby a laundry chute, which cannot be controlled. It is noisy, like being sat inside a cargo area of an airplane, and it pumps out hot air into the room. The duty staff stated there is only one single room in the whole hotel, so avoid at all costs unless you are going to be out all day. The staff at first tried to charge me extra to change rooms, and it wasn't until I contacted booking.com that I was reallocated, which by that point was really too late to utilise it for its intended purpose. The room allocated to me upon change stunk like sweat and I was too tired and grateful for some peace and quiet.

Very small, very old furniture

Sad feeling

The staff is lovely And the iron is good quality!

Ok

No lift and the receptionist n room is separated so confuse to find the hotel at first

I got lovely snooze

The stuff sounds rude the morning one

good location

room was tiny

Good for overnight stay would use for long term. It was clean.

It smelt Smokey although there was a no smoking sign up. Thin towels.

Environment

Great location because cafe, coffee shops and convenience stores are nearby.

Noises from upstairs and the room is situated near to the staircase.

The people at reception were very friendly and helpful

Location good

Dusty in the room

Nil

Nil

Location near to my corporate sectary office.

At snooze hotel i have problems with their wifi and space all very old and smelly and very small.

location and price

nothing, good for a overnight hotel before heading to airport

Nothing to like

The toilet is so small and the room is small and crammed

Location and clean facilities.

Early check out at 11am.

Địa điểm gần Expo, gần khu trung tâm, thuận lợi đi lại

Diện tích nhỏ chật hẹp, thiếu các tiện nghi cơ bản như máy sấy tóc. Ấm đun nước bị hỏng.

Eateries around the area and near the airport along a road which is convenient

Room is small but its okay as value for the price paid

Location

Small

Super accueil, environnement agréable avec une terrasse de disponible, le personnel est agréable et l'emplacement est parfait. Je vous le conseille.

Bus stops nearby.

Location

Size

Close to East Coast Park

Far from shopping malls although i am aware of it since i prefer to go park

Location was convenient

No Elevator, had to lift my heavy bags.

Great location, comfortable and quiet room, easy to get to and from the airport with public transport. Great roof terrace. Helpful staff.

Nothing

Location and floor tiles makes it look clean

The smell and the blackout curtains. Still very bright with lights from outside even after everything was drawn

Great location for a night that is not too far from the airport

Quite good. Room clean.

Tv very poor , cant watch At all. Room too small

Location and staff excellent

Bath size

Location, good value and very helpful staff

Bath room very small and you can't sit on the toilet straight due to how close it is to the wall in front.

For this price in Singapore you will not find anything better :)

It's quiet and peaceful, despite being nearby crowded areas

NIL

Close to public transport connections. A few eateries close by but I didn't try any.

Minimal hanging/storage space for clothes. Shower was lit by a skylight, so at night time the room offered minimal artificial light to that area. In terms of servicing the room, only the bed was made. I don't think floor was cleaned/swept and wash hand basin was not cleaned.