Costa Pacifica

Comfortable, great service, nice location

Perfect choice for a relaxing trip to Baler; but the hotel’s best gems have got to be the people. Staff were always on the ball, very accommodating and they obviously love what they do. Their energy was infectious. Would definitely stay here again on our next visit to Baler.

Food is very good and breakfast buffet is awesome. Customer service is also a plus. The one bedroom suite we were in is nice and huge. It was very disappointing that the pool was under renovation when we were there and it was peak season!!! The hotel’s price point is too high considering that there isn’t much they offer. No sports activities, no gym, etc.

I stay this property for our family celebration and my kids loves the pool but we are not lucky during our stay because of the renovation.room was very disappointing because the Aircon was not cold enough.no Telepone connection,Wi-Fi poor connection inside the room.better to check the management on this matter for the future. I stay this hotel several times. But this time not our lucky day!when we are celebrating my wife’s birthday..

Happy with my stay.... the only disappointment i have is... NO HOT WATER in the shower and they were not able to fix it until we left... For someone who lives abroad and having a hot shower is part of everyday life... And you are paying an 8k plus a night hotel and yet your room has no hot water.... i wish they move us to another room because i saw there are lots of vacant room next door, but all i recieve from the staff is SORRY FOR THE INCONVINIENCE SIR.... So i did shower with cold water and this feels terrible for me!!!!

Good Location, free parking. On my 1st day upstairs room was being repaired banging noise is annoying, called frontdesk 5 times and still not able to stop, took about 1.5 hours to end. There was no internet on 2nd and 3rd day of my stay. There was no ice during 2nd day breakfast. 3rd day morning there was no hot water.

Overall it was a very, very relaxing stay for us. We arrived before lunch and they already allowed us to check in. The staff were very supportive and easy to talk with. We loved the attentiveness and courteousness of the crew of their restaurant, The Beach House. The room is very spacious and clean. We just wish that they have a designated room/place for massage and spa. We traveled with our daughter and it was quite uncomfortable having a massage in our room with her sitting there.

We had a relaxing stay and restful sleep.And the food during the morning buffet.Keep always the good job guys.

It was so homey that I wanted to extend my stay indefinitely!❤

Very elegant place, great food and staff. Only issue was the lack of Kleenex, we had to improvise with the toilet paper. Other than that view, pool and 2 minute walk to the beach... Superb!!!

Great hotel. Staff was amazing. I arrived at 9am and they let me check in early. Awesome. This place is also close to everything.

An added advantage which we may have overlooked are Hotel accredited licensed surfer trainors.

Every thing was good and as expected. Will come back again

Its was a great place.. very relaxing! We had so much fun with My bff .. they gave us two complementary suft lesson which is great but we decided not to use it..(we’ Old for that kind of fun😀) highly recommended!! Service is excellent!

Nice rooms. Nice pool. Good food in the inhouse resto. Very helpful staff.

The resort has an actual surfer’s resort feels with the amenities of full family resort. It has plenty of rooms and most rooms are in front of the beach. Make sure to try the local breakfast that the resort offers to get some authentic Baler eats, and don’t forget to surf as they have a one hour free surf with instructor’s guide.

Excellent Staff and great location, grounds were immaculate.

4 out of 12 people from my family got food poisoning one night while eating at the hotel

I feel so pampered here! Excellent service by the staff.

We liked the location and the rooms. Beds were comfortable and location was excellent with a beautiful view. Swimming pool was nice. My only complaint was the food. They were out of stock of fruit for shakes the last two days we were there. But the Indian restaurant, The Shack was good.

this place is run down and needs to be remodeled. There are holes and mold on the ceiling of the rooms, office fixtures are broken. The rain shower didn't work, wifi didn't work. The staff is great, they go all out to help you. Our room had a huge hole in the ceiling and mold, I wanted a refund but all the staff could do was move us to another room that wasn't much better. I'll never stay here again.

Looks like the nicest hotel in baler. Recommendation: 1. put a bread toaster 2. put some reclining chair and table at the veranda of the room 3. Fixed the light located outside room 200 4. Room 200 has plenty of space, maybe lack of furnitures?

Nice place overall

Good hotel location, but be prepared for a long travel by land.

Staff were exceptional! The manager Mr. JR Cacho was very accommodating. The pool was not ready when we got to the hotel and he made sure that he gave us the beat room and free accommodation for our driver! The food is great!!

Our stay is quite pleasant. We booked 5 rooms for the whole family. The staff were all helpful. Though they Really need to renovate the rooms at the Casita De Bahia and the rooms across the hotel, esp the cr. clogged sink and shower room, and smelly toilet ( like sewerage when you’re flushing ). i highly recommend that you should book a room in the hotel ( junior premire & up ) to be able to enjoy the view and very close to the pool and resto. Price is a little bit high compare to the Casita and the standard room/loft, but it’s more cleaner ,comfortable and spacious.

The best hotel in Baler and the price reflects that. Attentive staff, nicely set out and a good food menu. I am always disappointed though by the corners taken by some of (most of) these establishments. Damp was appearing on the walls and the awnings for outside of the restaurant did not function, probably because they have rusted into position. Generally, a very pleasant experience and will definitely return.

The whole resort is clean and nice. Courteous staff.

Very nice hotel close to the beach! Surfer's paradise in the Philippines

Enjoyed our stay. Definitely recommend to my friends!!

On our first night, we arrived at dawn, but the resort was able to check us into our room early. The main resort lobby was impressive and the view to the beach is stunning. The interior design and architecture of the resort are the best and they make the resort stand out among the whole stretch of the beach with all the hostels and inns. The room was in an annex separate from the main resort - which was unexpected and didn't look like the one in the photos. However - it had all the main facilities and we're good with that. We didn't mind walking for a bit to get to the main resort and eat our free breakfast. That gave us a chance to check out the area. On our second night, the resort was kind enough to transfer us to a room within the main resort without additional charges and we were elated to hear it. They provide transportation to town which was very convenient. All the staff - from receptionist, to guards, to drivers, to waiters, were very courteous and polite. Service is excellent. I would recommend Costa Pacifica to my friends and family.

overall it's a rating of 5, however although we have our personal towels, yet they forgot to give us towels during the stay. it was a wonderful stay though

Amazing

Food is tasty, good presentation Room has a very wide space good lighting but needs maintenance especially the bathrooms :( Pool is just right Linens and towels smells so good. All in all It was relaxing stay except that a couple of maintenance personnel was in our area painting walls, like seriously cant they wait for us to check out before doing so, literally had to excuse ourselves so that we can enter our room. ( they were painting the exterior walls pf our assigned room) thank you to edison for the take home plants by the way. Will surely be back soon

Great view. Very relaxing ambience. Awesome setting for conducting a business meeting.

Though their prices are outrageously high, we had 2 rooms reserved for family of 8! You can forget if you are planning to work while you are on vacation because the wi-fi did not work at all even in the lobby. The manager is very helpful in letting me use their office computer to have access in wi-fi but it still not working. So I had to go next door at the restaurant to get a good wi-fi. I feel safe staying at this hotel. My family had a great time!

The staff are very friendly and polite. Very clean and breakfast is really good! Our family had a great time spending the holidays in this hotel. The only disappointment in this hotel is the wi-fi, totally no wi-fi in every part of the hotel, even at the lobby. I have to go to next door's restaurant to get access to wi-fi so that I can work.

Was a pleasure to stay at Coasta Pacifica. Staff was very friendly and helpful. Beds were most comfortable we have stayed in while in the Philippines.

Costa Pacifica got everything we need. I love their shuttle services that would pick up and drop off guests to and from different places within the vicinity of Baler. The hotel staffs were corteous, approachable, and kind. They patiently assisted us in all our requests. The hotel food was good. The serving size of food was reasonable for its price. Hotel rooms were really clean. They have nice swimming pools also. Overall, we really enjoyed our stay in Costa Pacifica and I am hoping to go back in this hotel again for our future trip to Baler.

The hotel rooms are really out of the area of the actual hotel. However, the hotel offers shuttle between the main hotel and the casita. So if you'd want to have a less crowd, I suggest these rooms. Overall, the rooms need refurbishing as all furniture seems old. I also called 2 days before to request for a room birthday set-up for my kid, however, this did not happen.

We had a blast stating at Costa Pacifica. Great place. The crew was accomodating.

Nice place besides the beach , not too many ppl live , but price a little expensive, better cheaper price so that more ppl can live in. Toliet little small , no lock in toilet (not good) However, great staff service , we arrive early in the morning. Can early check in n late check out coz available. Also, hotel has shuttles can bring us to the town which maybe within 10-15mins van.

I've heard a lot of good things about this hotel so I was looking forward to my stay. I had a room at the newly acquired Bahia property (one digit room number or 3digit number starting with 9 on record) and we saw right away that our room was not to ready for occupancy which made us think maybe we were the first tenants of it. This is because our lights were blinking while turned off which made us feel like we were in a club. Second was the door which had a broken piece that's attached to the wall. It kept falling off when we opened the door. Wifi can't also reach our room so we kept on using my mobile wifi which I thankfully brought. Amidst all these, I have to commend the staff for their quick response to all these brouhaha. They fixed things within the hour and went above and beyond looking for my friend's watch when we reported it missing (it was found the day after). I still recommend this hotel mainly because of the staff/great customer service but for the moment, do not take any of the "annex" rooms in the newly acquired property. The resort has to review all fixtures that need to be fixed and replaced before letting guests use any of the rooms. Everyone (technicians, waiters, front desk, towel boy, hotline person, etc) was professional, helpful and friendly. They were the saving grace of our stay.

were booked in an Annex Bldg, a 5-to 10 min walk away from the main hotel were informed that they have a van for transfer if incase we will be coming back and forth to our room. unfortunately, verytime we are coming back to our room, there is no standby van in the main entrance and/or no employee to asists our transfer. Staff are not accommodating, especially for Filipinos they only showing good gestues and greets foreigners, shame on you guys we stayed there for 4-days. Buffet food are fine and good, especially the fish thing.

Flies are your constant companions in the restaurant and even the bedroom. Staff showed no effort to rid of this problem. Towels are old. Facial tissues are coarse. Staff dont look happy. Providing service sesms like a burden. Forced smiles esp at the front desk. Slow internet.

it is a very happy family bonding specially in the pool

When you are dhowering the shower door is missing, water overflows to the vomode tile making a mess of wet floor when you are using the comode, all foot prints with dirt appears all over the bedroom- gross looking. The safe has expired battery making us call miantenanace which was solved immediately. The breakfast meet was hurtuedly cooked called tapa, all with fatty meat. We asked to trim the fat, the did re- cook it, otherwise ok breakfast buffet. Staff was extremely friendly, doing the 2 nd mile esp the bell boys & guards. The welcoming persom made us drink sugary syrup instead of dilluting with water first, we were so thirsty but spit our a sugar syrup. She should be trained 1 st because she does not know what she was doing.

Good memorable family experience.. Nice staff. Nice hotel.

Very busy week, very slow service in restaurant. TV in room stopped receiving broadcasts in the afternoon and never recovered. Really nice location but very pricey compared to other places, so little things that didn't work spoiled the impression overall.

A good hotel. Hoping next time if we book rooms it can be a next to each other